The Sebel Melbourne Docklands 4.5 stars

Customer review rating (ALL Rating) 4.3/5 867 reviews

The Sebel Melbourne Docklands - Image 1
The Sebel Melbourne Docklands - Image 2
The Sebel Melbourne Docklands - Image 3
The Sebel Melbourne Docklands - Image 4

Description

Hotel extras

  • Offering spectacular waterfront views, this is Melbourne's most elegant, iconic destination.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

The Sebel Melbourne Docklands

18 Aquitania Way
3008 DOCKLANDS
Australia

GPS:-37.813809, 144.942245

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Capri The Quays

Non contractual photo

Serving a unique cuisine blended with modern Australian and Asian influences, Capri Café offers a warm, and inviting environment for everything from a coffee to a full feed breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  867 reviews

Customer review rating 3.5/5

Risya Y. J. Families - Confirmed reviews ALL

No make up room service at all during 4 nights stay! Amenities must be taken manually from the reception.

We’re pleased to hear you found the room size comfortable, however I’m very sorry to learn that housekeeping services were not provided during your 4-night stay and that you had to collect amenities from reception yourself. This is certainly not the experience we aim to deliver, and we understand how inconvenient this would have been. Your comments have been shared with our team to ensure service expectations are clearly communicated and consistently met moving forward. We do appreciate you staying with us and hope to have the opportunity to provide you with a much smoother and more comfortable experience in the future. Kind regards, The Sebel Melbourne Docklands

Customer review rating 3.5/5

Amanda W. Families - Confirmed reviews ALL

Great room with great location just wish that they had shelves in wardrobe for clothing as only had a few coat hangers so couldn't unpack suit case. It was double wardrobe with which is great but no where to put anything.

Thank you for your kind feedback and for highlighting our great location and room. We’re glad you enjoyed your stay overall, and we appreciate your suggestion regarding additional shelving in the wardrobe. We understand how important it is to have convenient storage space to fully unpack and feel at home. Your comments have been noted and will be shared with our team as we look for ways to improve our guest experience. We hope to welcome you back again soon! Kind regards, The Sebel Team

Customer review rating 5.0/5

Kenneth B. Couples - Confirmed reviews ALL

Excellent facilities and centrally located. Due to the easy access to trams, we could access any part of the city.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ashlee Duan General Manager

Customer review rating 0.5/5

Joshua T. Solo - Confirmed reviews ALL

An email will be sent shortly.

Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to read about your experience and sincerely apologize for the frustration and disappointment caused. The concerns you’ve raised regarding the level of service, the conduct of our team, and the Wi-Fi connectivity are extremely serious and not reflective of the standards we strive to uphold. Please be assured that this has been escalated internally for immediate investigation. In particular, your comments about staff behavior are being addressed with the utmost urgency, as we have zero tolerance for any interaction that could be perceived as inappropriate or unprofessional. We are also reviewing our service delivery processes and working closely with our IT team to resolve the network issues you experienced. We would appreciate the opportunity to discuss your stay further and make this right. Please contact us directly at your convenience. Once again, we sincerely apologize and thank you for bringing this to our attention. Kind regards, Ashlee Duan General Manager

Customer review rating 5.0/5

Kevin D. Families - Confirmed reviews ALL

As above

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ashlee Duan General Manager

Other web-users rate our hotel

  • 493 reviews 9.4/10 Location
  • 716 reviews 7.6/10 Room
  • 465 reviews 7.5/10 Service
  • 21 reviews 4/10 WiFi
  • 262 reviews 7.3/10 Cleanliness
  • 114 reviews 9/10 Pool
  • 112 reviews 5.5/10 Value
  • 87 reviews 9.4/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne