Novotel Brussels Centre Midi Station Hotel 4 stars

We stayed for 2 nights in a family room. The rooms were very clean, especially the bathrooms. Good breakfast buffet, very kind service with a smile from every single employee (reception, breakfast, cleaning team). Hotel near trains, trams, metro, busses. No noise from the streets and even at breakfast you have the view of their terrace with lots of plants so you would not even know to be in the loud center of Brussels.

Perfect family room, good location, very friendly and helpful staff

Novotel BRUSSELS MIDI is really nice Hotel, each times I am there I always have an amazing, because their customer services are so fantastic and great in looking after customers as well as they are so wonderful in meeting customers needs. I realty want to thanks to thanks Novotel BRUSSELS MIDI for providing excellent customer service.

The check in process was friendly and efficient. The king size bed was an absolute dream with clean and soft sheets made for an awesome night sleep. Bathroom could use some upgrading/modernizing to match the great room and overall hotel decor/facilities.

Excellent

It was amazing, the room was very nice, the location was so nice as well. We didn't had to walk a lot from the train station. If I want to go every week the price is a little high for 90euros per day, it will cost 360euros for 4 times a month.

I’m a silver member. No water or any tea or coffee in the room. Very expensive for what I got.

Ideal place to stay , seconds from Midi station, Huge TV in the room, clean, comfortable, friendly staff. Do NOTE that now there is no buffet due to COVIDD restrictions, breakfast is served in a brown bag to your table. Substantial but NO buffet to choose from. Ideal location for businessmen wanting to be close to Midi station.

Extremely friendly Staff!!!

The executive room was given to me for free from a normal superior room reservation for being a member, and it was the best hotel experience i have ever had. I recommend the novotel and all accor hotels for being just the hotel service that you need for city brakes and business trips. They definitely won me as a client with the executive upgrade.

The hotel and staff were nice, but it's inexcusable to put your customers directly beneath a room that is under construction with loud noise, power equipment in use and workers stomping about all day for both days of our stay. I don't believe this was an oversight because I'm certain that hotel management was aware of the construction schedule, so I believe that it was just greed that prompted you not to block out the rooms that would be impacted by the noise of the construction. I am an expat living part of each year in Vietnam, and have stayed in some of your other brand hotels throughout SE Asia (Ibis, etc.), but will no longer do so because of this poor experience.

Good located nearby main train station. The room is big (we choosed executive room). But the breakfast had limited choices comparing with other Novotel hotels. Very few choices, not meet expectation. The staff are very few as well. When there's many guests waiting for check it, this showed traffic jam on que. And the staff at reception needed to take care coffee shop also, so many tasks making not provide service ontime for guest at check in counter.

I had a very pleasant stay with my family, the rooms were very clean, the room service staff were very kind, the reception staff were very helpfull and very ready to give any assistance ,thank you for all of them, the resturant was very clean however the food diversity is not enough.

Probably the worse experience I have had in any Accor hotel, and not what I expect from Novotel which I have always been told were a 4 star star rating. I was upgraded to an Executive room as I am a Gold member of the Accor Loyalty scheme, the free mini bar was never re-filled correctly every day of the 4 days I was there, so always had to ask at reception. The coffee capsules were also not replenished one day, these are just basic hotel housekeeping tasks, so why so difficult? The bathroom sink had no plug to stop water draining and no member of staff cold tell me why, including the Front Of House Manager, who did come to investigate, but i never saw or heard from him again. For a hotel chain that says it is a environmentally friendly company, I don't see how wasting water is acceptable. The bar is a joke, it has two counter top machines of the type you would have at home, and are just not suitable for a commercial business. The Stella Artois ran out on our first night there. Not sure why the Ibis hotel just up the road has such a better bar. I am always loyal to Accor hotels, but this this will be my last stay at any Novotel hotel.

I like this hotel, stayed many times and always been satisfied, but this was the first time on a Sunday, and I was a bit disappointed that aside from the rooms themselves, the hotel appeared to be closed for business. As an Accor member I normally get a welcome drink, but that was unavailable as the bar was closed, and seemingly only one person on duty, and no food available either. I am surprised at this in such a prime location. None the less, the rooms are always good, you get a safe and a fridge (to put your own beer in that you can buy from Delhaize down the street!) and I got one on the 7th floor with a balcony, which is always a bonus, and the member of staff on duty was welcoming and helpful as always.