Grand Mercure Mysore 5 stars

Indeed it was a great experience to stay with Grand Mercure. We really loved the stay. Awesome varieties of food. Kudos to the chef and entire team of La Uppu for working hard to ensure taste and quality, surprising us with ample varieties of delicacies. Would love to know Chef name if possible. There are few concerns: The travel desk team charges 1000 INR for 4 hours (10 kms) for the auto for door step pick and drop but the auto will not be there waiting for us while we are coming from the zoo or show. I guess they are taking other rides. In that case why do you charge so much? Very unfair, not happy with it at all. We booked the auto for zoo for half day package 600 INR. The driver has charged the vehicle fully as we were the first to ride and when we are back from the Zoo the driver was not there and kept telling us to wait for 2 minutes and we ended up waiting for 20 minutes outside in hot sun with two kids. And the there is no charge in the auto, luckily he managed by keep doing something with the battery and dropped us in hotel. Very bad experience. Regarding swimming pool - we come to star hotels to enjoy the pool as well. There is no where mentioned in your docs that we are suppose to wear nylon clothes while swimming. This sounds very weird when the pool incharge says he can provide the nylon trouser and manager says we can buy it somewhere in the hotel. Are you guys selling the nylon clothes as well? If there is rule make it loud and clear so that all your guest aware of it. Else do not create such rules. We come with kids with lot of expectations and we are spending so much for this vacation and stay. Please do not disappoint for these minor issues. The above rating is 8 given to La Uppu team and your service team. Two points reduced for the pool and travel desk.

We visited mysore in May 2023 and had booked 2 rooms at Grand mercure mysore on 26th and 27th may 2023. Hotel was okay but during check out on 28th they refused to accept 2000 rupee notes. When I asked the reason duty manager Mr. Rajesh said its their management decision not to accept 2000 rupee notes.when asked for details he said the management will send a mail to me stating the details before 12.00pm on the same day. And I settled the bill by online payment. But I didnt receive any mail. When I contacted him he said they will send the mail monday as sunday is a holiday I tried to contact him again on monday afternoon and night but they refused to send that mail. When the government has clearly stated that 2000 rupee notes remain legal tender till 2023 september they were supposed to accept it. Never expected such irresponsible behaviour from a hotel which claims to be a 5 star property.

Awesome stay with spic and span environment . Great complimentary breakfast with multi varieties . Very pleasant front office and cleaning staff. Spacious and clean swimming pool. Beautiful night view from outside

We were happy with the service, which was very good inspite of a fully packed hotel. My guess is that the Hotel had more than 100% occupancy.

We enjoyed our stay at Grand Mercure Mysuru. Very satisfying... From the time were entered.. The valet service onwards...to the reception to the bell boys and the restaurant staff were very courteous and well mannered. The only issue I had was the delay in room service and toiletries...the diluted body lotion ( more water less lotion and shampoos were a big disappointment. But overall our trip was very nice.