Grand Mercure Mysore 5 stars

Customer review rating (ALL Rating) 4.0/5 1,162 reviews

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2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka, 570021 MYSORE, India

Description

Hotel extras

  • In close proximity to all tourist attractions and view to Dasara Procession.

  • Well-equipped Banquets and Meeting Rooms. Electric car recharging units 22 Kilowatts A/C

  • Rooftop Out-door Swimming pool, Spa, Fitness Centre

  • Special Children recreation facilities in Kids play area & X-box System available in the lobby

  • Rooftop poolside romantic dining experience for couples available

Our accommodation(s)

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Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka
570021 MYSORE
India

GPS:12.330195, 76.64506

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,162 reviews

TripAdvisor Rating  4.7/5  3,058 reviews

Certificate of excellence 2024

Wonderful team.

TripAdvisor rating 5.0/5

Adventure41269693698 TripAdvisor review

Wow wonderful team, thanx to front office, housekeeping it was lovely stay, every one is very much into customer friendly..,......................................................................................no time to write much so thanx again.

Poor communication: worst service, Unresponsive staffs

TripAdvisor rating 2.0/5

Dreamer27118403769 TripAdvisor review

"Unfortunately, my experience at your hotel was marred by poor customer service. I had to call 11 times to request my stay invoice, but despite sharing all the necessary details, including during my departure and again on my final call, I still haven't received it. The lack of prompt action and follow-up was disappointing. Hopefully, the hotel will take steps to improve its response times and communication. And am still waiting FYI Pls look into it I need it ASAP And also it takes multiple attempt to pick the call. Needs some training on it Buffet spreads are less also the bakery and the fruits items aren't fresh at all The fnb service also need's to be looked at. Has to wait for an hr to get a tea during morning breakfast.

Extremely poor dining experience

TripAdvisor rating 1.0/5

Phiroza304554 TripAdvisor review

My husband and I went to the hotel for the buffet dinner. After serving ourselves, we realised that all the food in the buffet was lukewarm and none of the items in the chafing dishes were hot. We asked to meet the restaurant manager but we were told that he was not present. Very surprising, being a Saturday evening ! We told one of the waiters about this but he just walked away. We then asked for the captain and a guy called Manas came to meet us. When we spoke with him about the issue, he had the gall to answer “what can I do” and he was smiling all the time ! We then suggested that he get us hot food from the kitchen and we told him what we wanted. He agreed to serving us hot food from the kitchen. We waited over half an hour but there was no sign of any food. We once again called Manas and asked him what the problem was. He then got us a plate of vegetable kababs which we had not even asked for. By this time we were extremely annoyed and angry and we walked out. At the reception we asked for the duty manager and met a young guy who offered us food or coffee and tea. We had already ordered our ride back home and declined the offer. We are extremely disappointed and annoyed by the way your staff treated us senior citizens. A hotel like Grand Mercure should have polite, respectful and responsible staff: not young boys who have total disregard for guests.

Dear Guest, Thank you for sharing your experience with us. I sincerely apologize for the disappointing dining experience you encountered during your visit. It is disheartening to hear that the buffet items were not served at the appropriate temperature, and I understand how it must have been to feel ignored by our staff when you sought assistance. At Grand Mercure Mysore, we strive to maintain high standards of service, and I regret that we fell short during your meal. Your feedback regarding the interaction with our staff members, including their attitude and responsiveness, is taken very seriously. We aim to ensure that all our guests, especially senior citizens, are treated with the utmost respect and care. While I cannot change what happened, please know that your concerns will be addressed internally to help us improve our service. We appreciate your feedback and hope for the opportunity to serve you better in the future. Warm regards, Grand Mercure Mysore

Compact Property in a Great Location, But Falls Short of Accor Standards

TripAdvisor rating 3.0/5

SwarajAnand TripAdvisor review

The property is small and compact, and while the location is excellent – close to the palace, zoo, and other attractions in Mysore – the experience didn’t fully meet Accor's expected service standards. Repeatedly, no one answered calls at reception, and room service was delayed on multiple occasions. The bakery items at breakfast were not fresh, and although I shared feedback, there was no noticeable action taken. On the plus side, the rooftop pool with an open-air jacuzzi was a real highlight. But closing it at 7 PM felt unnecessarily early, especially for guests wanting to relax in the evening. Overall, a property with potential and a great location, but service and responsiveness need serious improvement to meet the brand’s reputation.

Dear Mr Swaraj Anand, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location near the palace and other attractions, as well as the rooftop pool and open-air jacuzzi. However, we sincerely apologize for the inconvenience you experienced with our reception service and room service delays. We understand how important timely assistance is for our guests and appreciate your comments on this matter. Regarding the freshness of our bakery items, your observations are valued, and we will ensure that they are addressed with our culinary team. We acknowledge your concerns about the pool hours and appreciate your input. Our aim is to provide a relaxing environment for all guests, and your feedback will be taken into consideration for future improvements. Thank you once again for your insights. We hope to welcome you back and provide you with an improved experience. Best regards, Grand Mercure Mysore

Customer review rating 5.0/5

Gerard V. M. Couples - Confirmed reviews ALL

Everyone treated us like family. The service, food and facilities were top class. Mr Prabuddha in particular went out of his way to make us feel at home. When we needed medical help, he guided us to the right place to ensure we received the best possible medical care. Overall, I would rate this as one of our best stays in all aspects, especially the hospitality that was showered on us.

Dear Mr. V. M., Thank you for your wonderful feedback regarding your recent stay with us. We are thrilled to hear that you felt at home and enjoyed our service, food, and facilities. Mr. Prabuddha will be delighted to know that his efforts made a positive impact on your experience, especially in assisting with your medical needs. Your kind words about our hospitality inspire us to continue providing exceptional service to our guests. We look forward to welcoming you back to Grand Mercure Mysore for another memorable stay. Warm regards, Grand Mercure Mysore

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Other web-users rate our hotel

  • 868 reviews 9/10 Location
  • 2,034 reviews 7.1/10 Room
  • 3,330 reviews 7.9/10 Service
  • 33 reviews 8.2/10 WiFi
  • 1,080 reviews 7/10 Cleanliness
  • 877 reviews 7.9/10 Breakfast
  • 694 reviews 8.7/10 Vibe
  • 617 reviews 4.4/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.