Grand Mercure Mysore

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Grand Mercure Mysore 5 stars

Customer review rating (ALL Rating) 4.3/5 488 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • In close proximity to all tourist attractions and view to Dasara Procession.

  • Well-equipped Banquets and Meeting Rooms

  • Rooftop Out-door Swimming pool, Spa, Fitness Centre

  • Special Children recreation facilities in Kids play area & X-box System available in the lobby

  • Rooftop poolside romantic dining experience for couples available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka
570021 MYSURU
India

  • KSTRC BUS DEPOT: 

  • By plane

    KEMPEGOWDA INTL APT At 190km / 118 miles - Shuttle paying

  • By plane

    MYSORE AIRPORT At 13km / 8 miles - Shuttle paying

  • By train

    MYSORE JUNCTION At 2km / 1 miles

GPS:12.330195, 76.64506

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Grand Mercure Mysore offers a total of 146 spacious rooms featuring numerous value add-ons like balconies in a few rooms, mini-bar, free Wi-Fi, Flat Screen LED TV, tea-coffee makers and round the clock room service. What's more? Maintain a balanced lifestyle while at the hotel with an intense work out session at our state-of-the-art fitness centre, followed by a relaxing spa therapy or a dip in the pool.

Our guest reviews

Our guest reviews for
Grand Mercure Mysore

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  488 reviews

TripAdvisor Rating  4.5/5  2,101 reviews

Great and Pleasant stay in GM. - Thank you all

TripAdvisor rating 5.0/5

rajeevjp TripAdvisor review

All credits goes to Grand Mercure staff and entire GM team - Stay was one of the best i have enjoyed in my lifetime. Hotel is situated central point to the city connecting all major points for shopping, visiting places etc - I would really appreciate the staff who were courtesy and able to fulfill the expectations of the customer with lots of care. Room service was one of the excellent. Room upgrade and restaurant Ambience was awesome. I and family really enjoyed and looking forward for the next stay in Mysore GM. Thank you all for a wonderful stay in Grand Mercure.

Dear rajeevjp, First of all, let me thank you for your fantastic review regarding your recent experience at Grand Mercure Mysore! The most important reward for each one of us is to read that we succeeded in making your visit to Mysuru, a comfortable and extraordinary ‘souvenir’ for you. I am very glad to learn that not only our amenities and food, but most of all our services were for you the best part of your stay. Please be assured that your compliments have been shared with our 'Heartists' which certainly maintain their motivation to provide an exceptional experience. We would be more than happy to welcome you back again very soon. Kind regards, Sunaina Manerker General Manager Grand Mercure Mysore

Excellent hospitality services

Customer review rating 5.0/5

Mr. &. M. S. Families - Confirmed reviews ALL

Very glad to say that I had a pleasant family vacation at Grand Mercure Mysore. Thanks to Mr. Kanchan and team for helping me to have platinum member experience during my stay.

Dear Mr/s. S., It was a pleasure to know that you had a wonderful experience with us. It is our constant endeavor to provide our guests with exceptional services. We are delighted to know that you liked the food and the services, your appreciation and such kind words are very valuable for the entire team. Thank you for appreciating Kanchan & his team. We have shared the feedback with them which will definitely motivate them to continue providing exemplary services. At Grand Mercure Mysore we strive to turn the precious moments that each guest spends with us as a memory they will cherish for a lifetime. Your feedback gives us an assurance that we were able to create a memorable experience. Thank you for kind words of appreciation once again as we look forward to welcoming you back again soon. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Excellent hospitality

TripAdvisor rating 5.0/5

Sujith S TripAdvisor review

Very glad to say that I had a pleasant family vacation at Grand Mercure Mysore. Thanks to Mr. Kanchan and team for helping me to have platinum member experience during my stay. This property is recommended for a family stay.

Dear Sujith S, Thank you for your excellent review and recommending Grand Mercure Mysore! It is wonderful to know that you were happy with our product and services, and I am glad that Kanchan and team were able to make the stay memorable for you. We look forward to welcoming you back soon. Warm regards, Sunaina Manerker General Manager

“Staycation”

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Had an amazing short staycation, it was my wife’s birthday and Kanchan was extremely kind to take care of all the arrangements. Thank you team for making it so special and all the best.

Dear Zibraan K., It was a pleasure to know that you had a wonderful experience with us. It is our constant endeavor to provide our guests with exceptional services. We are delighted to know that you liked the food and the services, your appreciation and such kind words are very valuable for the entire team and thank you for appreciating Kanchan. We have shared the feedback with him which will definitely motivate him to continue providing exemplary services. At Grand Mercure Mysore we strive to turn the precious moments that each guest spends with us as a memory they will cherish for a lifetime. Your feedback gives us an assurance that we were able to create a memorable experience. Thank you for kind words of appreciation once again as we look forward to welcoming you back again soon. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Well located. Service especially during buffet is quite bad and unpleasant. Staffs keep chattng with each other with no real effort for customer service. Very visible. Not enough cutleries, tables not cleaned quickly, many more.,

Customer review rating 2.5/5

Santosh Families - Confirmed reviews ALL

Quite OK but lots to improve. This facility is running for sake of it but can do wonders with customer focused staffs. However, please mention to House Keeping. They were fantastic.

Dear Santosh, Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have passed on your appreciation of our Housekeeping to the concerned team members and is gratefully acknowledged. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly at su… if you wish to discuss this matter in further details. Best Regards & Stay Safe Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Very good stay and food and smooth checkin

Customer review rating 5.0/5

Prashanth Families - Confirmed reviews ALL

Nice stay Smooth check in Good food

Dear Prashanth, Thank you for taking time out to review us and we are delighted to read your wonderful feedback. Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city. We are so grateful for your appreciation of the staff, the food and the facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property. We look forward to welcoming you back again soon. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Excellent service from the hotel staff. Mr.Reehan and also restaurant staffs for the arrangement of candle night dinner

TripAdvisor rating 5.0/5

ManiCithiraivel TripAdvisor review

We really enjoyed throughout the stay in Grand Mercure Mysore. Very good staff and friendly service. Big thanks to Mr.Reehan for the room arrangements and his kind service during checking in and checkout. Amazing food, kids playing area is great

Dear ManiCithiraivel, It was a pleasure to know that you had a wonderful experience with us. It is our constant endeavor to provide our guests with exceptional services. We are delighted to know that you liked the food and the services, your appreciation and such kind words are very valuable for the entire team and thank you for appreciating Reehan, we have shared the feedback with them which will definitely motivate them to continue providing exemplary services. At Grand Mercure Mysore we strive to turn the precious moments that each guest spends with us as a memory they will cherish for a lifetime. Your feedback gives us an assurance that we were able to create a memorable experience. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good stay and friendly staff and good meals

Dear Vedhika R., Thank you for taking time out to review us and we are delighted to read your wonderful feedback. Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city. We are so grateful for your appreciation of the staff, the food and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. We look forward to welcoming you back again soon. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Good stay

Customer review rating 4.0/5

Gururaj K. Solo - Confirmed reviews ALL

Comfortable and convenient.

Dear Gururaj K., Thank you for taking time out to review us and we are delighted to read your wonderful feedback. Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city. We are so grateful for your appreciation of the facilities & services and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. We look forward to welcoming you back again soon. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Nice Location & at close proximity to all areas

Customer review rating 4.5/5

Vivek J. Families - Confirmed reviews ALL

We stayed at Grand Mercure Mysore for 2 nights, it was a leasure trip with my family. we all enjoyed our stay, the food & services were of a top class. We will surely come back to Mysore & stay at Grand Mercure during future visits. The rooms were clean & Housekeeping services were excellent.

Dear Vivek J., Namaskara! We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

More terrible than a 1 star

TripAdvisor rating 1.0/5

navyadav05 TripAdvisor review

More terrible than a 1 star hotel, nothing like a 5 star except cost. Reception needs multiple calls for sending water, room service etc, view from window is of a crematorium, extra child bed provides was worn out and dirty!

Dear Navyadav, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Superior room, great food, pool.needs impro

Customer review rating 4.5/5

Stephen J. Families - Confirmed reviews ALL

Stay at grand Mercure Mysore was most comfortable and cozy. All staff were pleasant and helpful. Stewards at la appu restaurant was amazing as was the food there. We had lunch, dinner and next day breakfast, and all three meals were excellent. Only complaint was the pool area. There were no towels and the jacuzzi was not working. There was no pool attendant at all and no phone there to call front desk. Other than the pool, everything was nearly perfect. Me and my family really enjoyed our stay at grand Mercure Mysore.

Dear Stephen J., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Comfortable Stay

Customer review rating 4.5/5

Chandrashekar Business - Confirmed reviews ALL

Had a great experience during check-in and front office....especially Mr. Rajeev for being so politely helpful inspite of many very demanding guests.... Special thanks to La Uppu for preparing our choicest dishes and thanks to Ms.Durga too

Dear Chandrashekar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Worst experience

Customer review rating 1.0/5

Laxmi Business - Confirmed reviews ALL

Night food not provided. I slept empty stomach. Very bad

Dear Laxmi, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore Grand Mercure Mysore

Good Hotel to stay

Customer review rating 5.0/5

Sunil K. Business - Confirmed reviews ALL

I have seen review before staying here as it's mentioned that it's nice hotel. Hotel looks small but it's very nice place to stay. Rooms were comfortable Staff were very good they have trained them well. House keeping staff address any request quickly. I love the pool at roof top. Lastly Front office staff was good to understand things and react proactively. I appreciate Bharat from House keeping, Swati Anil Rajeev from Front office.. Arindam from Restaurant. Without you guys I wouldn't have enjoyed my stay here.

Dear Sunil K. N., Thank you for taking time out to review us and we are delighted to read your wonderful feedback. Set amidst the cultural capital of Karnataka, Grand Mercure Mysore has the perfect blend of traditional and contemporary which makes it a perfect setting for exploring this rich and diverse city. We are so grateful for your appreciation of the staff and facilities and am glad that you enjoyed every aspect of your stay with us. We feel humbled by your kind appreciation of the overall property. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. We look forward to welcoming you back again soon. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Covid protocols were followed

Customer review rating 5.0/5

V P. Families - Confirmed reviews ALL

Great place to stay. Staff is very service oriented. Overall great service.Anil and Swati at front desk was very helpful. Covid protocols were followed. Food is great and room are very neat with all amenities. Highly Recommend the place.

Dear Velu P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Comfortable Stay

Customer review rating 5.0/5

Markendeya V. Families - Confirmed reviews ALL

As Usual, Accor hotels has always been my first choice when i travel. It was a pleasant experience to stay in Mercure Grand Mysore on the new year day with the family. Great Ambience and delicious food. Special thanks to Mr.Rajeev who received us very well at the reception and offered to contact him for any help required.

Dear Markendeya V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

An average stay with below average food

TripAdvisor rating 3.0/5

baskarsivaraman TripAdvisor review

It was an average stay at Grand Mercure with below average food. Arrangements in dining areas are pretty congested and especially given COVID scenario, people would like to be at a distance from food while picking it and while eating as well. I wouldn’t wanna brush my shoulders with others guests while eating

Dear baskarsivaraman At the onset I would like to apologise for the inconvenience caused to you and thank you for sharing the detailed feedback. We take guest feedback very seriously and ensure that we investigate our valued guest’s comments and utilize the learning for improving internal processes. I assure you that corrective actions has been immediately taken to avoid the same in future to keep our promise of delivering exemplary services at Grand Mercure Mysore. However please take this as an one off incident and hope you will not let this mar the overall experience and give us an opportunity to serve you again. It would be our pleasure to welcome you back to Grand Mercure and use that opportunity to mend the experience and create delightful memories for you. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards & Stay Safe, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Great Hotel.

Customer review rating 5.0/5

Sachin Families - Confirmed reviews ALL

Good hotel with nice staffs

Dear Chetan S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

Lovely place to holiday

Customer review rating 5.0/5

R. Couples - Confirmed reviews ALL

We had a wonderful experience. The team took care of all our needs.The staff at all touch points were very courteous and helpful. The team ensured that the hygiene protocol was followed,we felt very safe.

Dear Inwinder Kohhar R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We have always placed the highest emphasis on the safety and well-being of our guests with exacting standards of cleanliness and hygiene. Certified with ALLSAFE label verified by Bureau Veritas represents elevated cleanliness standards with assurance that these standards are met in our hotels with additional safety measures implemented keeping in view with World Health Organization and Ministry of Tourism guidelines. Best Regards, Sunaina Sharma Manerker General Manager Grand Mercure Mysore

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