Grand Mercure Mysore 5 stars

Customer review rating (ALL Rating) 4.4/5 542 reviews

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2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka, 570021 MYSURU, India

Description

ALLSAFE approved hotel

Hotel extras

  • In close proximity to all tourist attractions and view to Dasara Procession.

  • Well-equipped Banquets and Meeting Rooms. Electric car recharging units 22 Kilowatts A/C

  • Rooftop Out-door Swimming pool, Spa, Fitness Centre

  • Special Children recreation facilities in Kids play area & X-box System available in the lobby

  • Rooftop poolside romantic dining experience for couples available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Grand Mercure Mysore

2203 60 New Sayyaji Rao Road, Nelson Mandela Circle, Karnataka
570021 MYSURU
India

GPS:12.330195, 76.64506

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  542 reviews

TripAdvisor Rating  4.5/5  2,381 reviews

Certificate of excellence 2023

Good location and excellent staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

It was a short visit but very comfortable thanks to a very professional staff

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, John SURENDRANATH General Manager Grand Mercure Mysore

Mixed bag

TripAdvisor rating 3.0/5

Sai Y TripAdvisor review

Things have drastically changed compared to our stay last time . La uppu restaurant served sumptuous delicacies but now I guess the standards have fallen.the breakfast spread is vast but scrambled eggs are pre done and stored , many other items on the breakfast spread are cold . Right from booking with the reservations lady we faced a raw experience Tanuja , I guess selling is important but when you don’t emphatically understand the customer and their requirements it’s a bad experience. Then when we arrived we were greeted in a very pleasant manner. Being the holiday season the guests were too many and the restaurant staff weren’t able to handle the crowd, they were fretting. Jibhen was the staff who stood out in the la uppu. This chap was excellent in greeting service,he was the reason for our delight in the restaurant section.this property was understaffed. Rooms had dirty wall papers and we had issues with Ac and the response to sort out issues was at snails pace. Few positives at the property was use of glass water bottles to replace plastic ,cigarette butt recycling at smoker zone and electric charging station for EVs.

Nice stay

Customer review rating 3.5/5

Abhishek A. Families - Confirmed reviews ALL

The positives and negatives are as under: Positive: 1) Super courteous staff, 2) Timely room cleaning, 3) Our junior suite was spacious and peaceful, 4) Hotel location is good Negative: 1) LA Uppu menu needs improvement, the breakfast and dinner menu was almost the same during our period of stay. 2) There is a lack of coordination amongst the staff, we noticed this several times especially in both restaurants, even our billing was initially incorrect (were charged 1-day additional room upgrade which was later corrected, when we pointed to the staff) 3) We expected food delicacies of 5-star but were disappointed, the food taste, the way it was served and plated, was very average. Overall our stay was good, but we didn't feel that we were staying in a 5-star property.

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Mysore. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, John SURENDRANATH General Manager Grand Mercure Mysore

Good location, friendly staff, overall a decent experience

Customer review rating 3.0/5

Nitin S. Families - Confirmed reviews ALL

The experience overall was good. Their staff is friendly and hospitable. However, I found one hair in the food and when I shared the feedback, the response was a mere we’ll inform the chef. That left me less than completely satisfied

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John SURENDRANATH General Manager Grand Mercure Mysore

Ok ok

Customer review rating 3.0/5

Kapilesh G. Families - Confirmed reviews ALL

Small size washroom, food average

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Mysore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John SURENDRANATH General Manager Grand Mercure Mysore

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Other web-users rate our hotel

  • 955 reviews 9.3/10 Location
  • 2,861 reviews 8.3/10 Room
  • 4,570 reviews 8.9/10 Service
  • 50 reviews 9.5/10 WiFi
  • 2,347 reviews 7.9/10 Food
  • 1,691 reviews 8.4/10 Cleanliness
  • 977 reviews 9.4/10 Vibe
  • 835 reviews 8.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.