Grand Mercure Zhengzhou West

Customer review rating (ALL Rating) 4.6/5 149 reviews

ALLSAFE approved hotel

Information message

Grand Mercure Zhengzhou West
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+ 23 Services

Hotel extras

  • Free WIFI, satellite TV

  • French style dessert with traditional Chinese tea break

  • Hot spring thermal water from 2000 meters underground

  • Exquiste lobby bar provide drinks, snacks

  • Dynamic fitness center and swimming pool

Hotel location

Grand Mercure Zhengzhou West

No 1 Xintian Road
Zhongyuan District
450000 zhengzhou
china

Fax: (+86)371/66126667

Check-in from 14h00

Check out up to 12h00

  • By plane

    XINZHENG AIRPORT At 45km / 27.96 miles

  • By plane

    XINZHENG AIRPORT At 45km / 27.96 miles

  • By car

    ZHENGSHAO HIGHWAY At 16km / 9.94 miles

  • By train

    ZHENGZHOU WEST At 20km / 12.43 miles

  • By train

    ZHENGZHOU WEST At 20km / 12.43 miles

GPS:34.682861, 113.488326

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 589

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Grand Mercure Zhengzhou West

100% genuine reviews from our guests

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ALL Rating 4.6/5

149 reviews

TripAdvisor Rating 5.0/5

87 reviews

Very luxury Hotel

TripAdvisor rating 5.0/5

henrybaihn Business - 22/05/2019 TripAdvisor review

The surrounding of the hotel is very perfect. The view from the window is very nice. The room is very clean and quiet as well as big. You can feel very relax here and have the hot spring inside the room. The buffet breakfast and dinner are yummy and have lots of foods to choose. The service is good and staffs are very freindly when meeting. It's a very good place for holidays. I will choose here upon my next visit to Zhengzhou city.

尊敬的顾客: 感谢惠赐有关下榻 Grand Mercure Zhengzhou West 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快

We very much enjoyed our stay. I rated a 9 rather than 10 because the music in the swimming pool and changing rooms was very offensive and loud. Otherwise I would rate a 10.

Customer review rating 4.5/5

Kang M. Couples - 11/01/2019 Confirmed reviews ALL

Everything, except the above mentioned music was excellent. Staff, food, cleanliness, comfort, was excellent. Thank you all so much. We will definitely recommend this hotel to our friends and family!!

Dear Mark C., We very much appreciate your comments regarding your stay at the Grand Mercure Zhengzhou West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

So wonderful

Customer review rating 5.0/5

Jeff J. Business - 25/06/2018 Confirmed reviews ALL

Hotel facilities range of decorative and elegant, unique style, reflects the European classical architectural style.

Dear Junjie J., We very much appreciate your comments regarding your stay at the Grand Mercure Zhengzhou West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst house keeping in Accor

Customer review rating 3.5/5

Mr. H. Business - 27/04/2018 Confirmed reviews ALL

2 nights stay in the hotel, nice property but many missing things in the room. House cleaning service is absolutely poor & non-professional at all.

Dear Peihua H., We very much appreciate your comments regarding your stay at the Grand Mercure Zhengzhou West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not considerate

Customer review rating 2.0/5

Alex Business - 20/01/2018 Confirmed reviews ALL

Since it is heavy snow on the arrival day, roads are closed in many areas, hotel should call to new gust and see if the new gust needs any assistance to reach hotel or allow to cancel booking (you have to understand that your hotel is far from city, train station and airport)

Dear Alex, Thank you very much for taking the time to give us feedback about your experience at Grand Mercure Zhengzhou West. We are so sorry to hear about the circumstances you’ve met here. Your feedback has been shared with our Reservation and Front Office teams and we all look forward to welcoming you back to the hotel in the near future. Warm regards,
Customer review rating 4.5/5

Anonymous Business - 02/05/2017 Confirmed reviews ALL

Very nice set-up, excellent quality of the rooms. Very well trained and friendly staff.

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