Mercure Selangor Selayang

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Mercure Selangor Selayang 4 stars

Customer review rating (ALL Rating) 4.5/5 1,119 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Within walking distance to the shopping centre, restaurants and Selayang Hospital.

  • Infinity pool with 180 degree view of city.

  • Free high speed WIFi and free web corner.

  • Meeting facilities that can host up to 200 guests.

  • Large ballroom that can host up to 600 guests for weddings or business meeting events.

Hotel location

Mercure Selangor Selayang

NO B G 12 DATARAN EMERALD, JALAN PS 11 PRIMA SELAYANG, BATU CAVES
68100 SELANGOR
Malaysia

Telephone +60 3-6128 9999

Fax +60 3-6128 9998

Contact email

  • METROBUS:  KUALA LUMPUR JALAN IPOH

  • By plane

    KLIA At 76km / 47.22 miles - Shuttle paying

  • By plane

    SUBANG AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    KL SENTRAL At 17.7km / 11 miles

GPS:3.243774, 101.651781

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MERAKI

Enjoy an interactive dining experience at Meraki Outlet. Our buffet features Asian and international cuisine for breakfast, lunch and dinner.

Our accommodation(s)

All rooms feature either a comfortable double bed or 2 single beds and offer practical amenities required for a pleasurable stay including high speed WIFI access. Comfortably accommodate up to 2 adults.

Our guest reviews

Our guest reviews for
Mercure Selangor Selayang

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,119 reviews

TripAdvisor Rating  3.0/5  41 reviews

Good Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

fast wifi, clean

I'll come back for the staff friendliness

Customer review rating 4.0/5

Puteri A. Families - Confirmed reviews ALL

First time in the hotel. Here for a rest with my family after raya. Checked in at 5pm, booked 2 room, however only 1 room was ready as i requested for connecting room. But not to wait any longer I just take another rooms instead, but still next to each other. Frontdesk staff politely assisted me accordingly. It was okay checked in experienced. Get a Raya welcome gift which is some traditional kuih. As expected, the rooms is fresh and clean. However the room lay out is not up to my liking, personally. Because of the bathroom exit with no door near facing the bed make me feel like I was sleeping in the bathroom. If the hotel management ever plan to do any renovation in the future, you might want to consider this.

Ideal Stay

Customer review rating 5.0/5

Atheelia Families - Confirmed reviews ALL

- friendly receptionist - nice room - tasty breakfast - follow up us regarding the check in day & remind us about deposit by cash only

It was OK

Customer review rating 4.0/5

L. Families - Confirmed reviews ALL

Check in was ok, albeit some delay. My stay include buffet breakfast. I think it was an OK stay considering the price. Not much selection for buffet breakfast as well, but no complains as it was only add on of RM10 for kid above 6. The room I stayed in had a big crack on the TV wall, other than that the stay was OK.

Good stay

Customer review rating 4.0/5

Sya Families - Confirmed reviews ALL

It was a good stay,check in and out was so smooth,the location easy to reach.the room was clean n tidy..i can say it was worth it to stay at the hotel but please improve your bathroom,you need to put on wallpaper or anything to cover up the glass wall/door because nobody wants to see what kind of 'business' have been made inside the toilet,even though the glass has been blurred,however it is not enough.thanks

There is no nearby mall.

Customer review rating 3.5/5

Jimmy O. Business - Confirmed reviews ALL

Please add more vegetarian dishes.

Lift services is worst

Customer review rating 0.5/5

Nicholas Friends - Confirmed reviews ALL

In totality, we has a total of 6 rooms booked as my wedding dinner was at IDCC and its the most convenient place to stay and get ready! Can you believe that there was 3 lifts and 1 of it completely off duty and another 2 works as how it wants? U press the button and it goes off after few seconds. End up have to use stairs?! 4 to 6 floors up and down?!

Dear Mr. Nicholas, Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we had taken an immediate action to engage the lift contractor to resolve the lift issues. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daljit Gill General Manager

Well located

Customer review rating 5.0/5

Zainal Families - Confirmed reviews ALL

Clean room, quite spacious and comfortable for us to spend the night here.

Aging Property with Good Food and Good People!

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Have stayed at this property a couple of times previously, and much enjoyed it. This time however, the hotel suffered a few issues: burst water pipe, lifts under maintenance, and sadly lack of food supplies at Meraki which are all beyond the hotel's control due to an aging building and supply logistics due to the extended Raya holidays post pandemic. However, when it comes to an aging room where appearance of a damaged door or plastic strips along bathroom doors are still functional and acceptable to ones stay, the question remains did one have a good night's sleep. We didn't because of the traffic noise that seeped through the sealed windows that seems to have loosened up over the years. This is not an issue that needs to be noted and feedback to housekeeping or maintenance, this is an issue of reflection of senior management and perhaps ownership, and their dedication to hospitality. A staycation should be a rewarding experience, not one that manifests in having to write this feedback. Yes, the housekeeper should have realised when he handed over the extra towels, he should have ensured it was without stain or hair from a previous use. We saw him a few times as we walked the corridors to and back from the lifts, he was full-on getting the rooms ready and at good speed. There was not much to say but thank you and I tipped him daily for his efforts. In fact, anyone for that matter who interacted with us. Definitely a lot of superstars in this property. Personal thanks to Mr Daljit who unexpectedly greeted us on arrival and Ms Cecelia who was very attentive and personal in accommodating us. We appreciate both your genuine warmth and efforts. My low score reflects a question I was asked at the end of the stay, what was the purpose of the stay, and my reply was it was intended to be a relaxing weekend, but turnout to be one that had multiple issues. Relaxing it wasn't.

Good Stay during Raya

Customer review rating 4.5/5

K. Families - Confirmed reviews ALL

Everything was good. Room clean, smells good and thank you to Ms Cecilia for getting us the connecting room.

Dear Encik Muhammad K., We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback regarding our reception services. I will share your comments with our Front Office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager

Quite dissapointed

Customer review rating 2.0/5

Mac Families - Confirmed reviews ALL

We stayed for 3D2N , No hot water on the 1st day of our stay. Something that shouldn't happen in the first place. However, it was solved on the next day. Appreciate it. Breakfast was so so. Not much choices and a rude chef. Treated very disrespectfully when even had to order an omelette. Waiter was good enough.

Dear Cik Uma, Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have experienced an unexpected pipe burst emergency situation which caused the hot water disrupted and bring a lot of inconvenience to our guest. Full inspection to our hotel piping system had been completed by specialist to ensure the similar incident will not be happen again. We have also conducted an investigation further to your comments regarding the attitude of our chef during breakfast time. Disciplinary action been taken to the concern chef. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daljit Gill General Manager

Very Great Stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is good! Maintained well but only the wall is quite thin which could hear next room doing. But generally it is worth to stay!

Dear Mr. Dyckson S., We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager

wrong room key given

Customer review rating 2.5/5

Carol Families - Confirmed reviews ALL

wrong room key given. other guest had checked in.

Dear Ms. Carol W., Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the reception negligent during check-in and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daljit Gill General Manager

House keeping problems

Customer review rating 2.5/5

Vijayan M. Families - Confirmed reviews ALL

Toilet water flow out until the bathroom. Bed cover pillow cover dirty and requested for change again. Dust and small rubbish all over floor carpet Room manager need to check house keeping staff works. So lazy and slow housekeeping team. Never answer intercom calls dragged front desk for house keeping assistants and after complaining 3 times then only housekeeping team come and fixed the issues. The worst ever house keeping team in response to customer issue regarding the room.

Dear Mr. Vijayan, Thank you for taking the time to tell us about your experience at the Mercure Selangor Selayang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the our housekeeping and room maintenance issues and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daljit Gill General Manager

Hary Raya stay with family

Customer review rating 4.5/5

Raizawati B. H. Families - Confirmed reviews ALL

Nice welcome by Mercury Hotel staffs

Dear Cik Raizawati, We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback regarding helpfulness of our team member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager

good stay

Customer review rating 4.0/5

Nurliyana Solo - Confirmed reviews ALL

My second times stay in here but this time check in under my name, i come back because i love the bed that's so comfortable. 1st time having breakfast all the food was good but hope to see more variety of food. I didn't put rate 10 because my bathroom a bit smells when i arrived. Front desk really friendly overall recommend place to visit again.

Dear Cik Nurliayana, We very much appreciate your comments regarding your stay at the Mercure Selangor Selayang. It is always a pleasure to receive positive feedback regarding our reception services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will take note of your comments regarding the variety for breakfast and also room cleanliness issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daljit Gill General Manager

Nice

TripAdvisor rating 4.0/5

gee150576 TripAdvisor review

Nice stay here...the only is to find breakfast is quite dificult..maybe during the MCO ....but overall this Hotel is very good ....staff also polite and helpful.Room is nice and clean and the price in valuable parking is easy...and safe

Superb Hotel

TripAdvisor rating 5.0/5

NOOR AZLAN B TripAdvisor review

Im satisfied with Hotel hygienic, front desk service, size of room, and facilties. It is affordable price with quality services offered. Im satisfied with the Wifi connection speed with spacious work station desk.

Nice room but with little flaws

TripAdvisor rating 4.0/5

AdrianL2353 TripAdvisor review

Overall it was a pleasant experience. The bed is comfortable and fluffy and i like the desk lamp. The shower door had hit the ceiling due to poor design / fitting. Please fix it. The pool and gym has also opened.

Cozy and Comfort

TripAdvisor rating 4.0/5

kgen041289 Friends getaway - TripAdvisor review

The room was very spacious, bed was very comfortable. When we entered into the room, although it was clean, but the was some odor. We are not sure of what but after the airconds are switched on, no more odor found. Overall it was a good stay.

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