ibis Mackay 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,882 件のレビュー

ibis Mackay - Image 1
ibis Mackay - Image 2
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Christensen Circuit, Mackay Airport, 4740 MACKAY, Australia

説明

ホテルのその他の情報

  • Complimentary car parking

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

当ホテルの客室

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ホテル所在地

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

電話番号
ファックス +61 7 4898 0001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,882 件のレビュー

トリップアドバイザーの評価  4.5/5  395 件のレビュー

Disappointing

トリップアドバイザーの評価 1.0/5

Jermyworm ビジネス - トリップアドバイザー認証口コミ

I recently stayed at what is supposed to be a 4-star hotel, but the experience was far from it. Despite being an Accor member, I found this property extremely disappointing. Firstly, the lack of communication was appalling. The kitchen was unexpectedly closed well before the announced dates of January 2nd to January 15th—this was December 30th! No notice or alternative arrangements were provided. Additionally, there was no room service available after a certain time, which is unacceptable for a hotel of this rating. The staffing issues were also glaring. There were no housekeeping services on Sundays, and the bar was understaffed, with only one worker managing orders, leading to extended wait times. If you’re considering staying here, I’d strongly recommend looking elsewhere. The overall service falls far below the standard one would expect from a 4-star hotel, let alone an Accor property.

Ibis Mackay - next to Airport

トリップアドバイザーの評価 3.0/5

Evelyn M A Solo travel - トリップアドバイザー認証口コミ

I didn't actually visit here. I rang the Ibis to book, which took a while to get through. Once I did, the operator was quite nice However, there were no family rooms, so you can't book if you're a family unless you book two separate rooms. There are no interconnected rooms either to my understanding which was a little sad as would be perfect as we had an early flight that day an had to get to Melbourne an then after Melbourne catch another plane to destination so it would of shortened our day. However we had to travel from small town 2hr away early morn to make. Our flight. Hopefully oneday they can change this even if there is jist a few rooms. To accommodate family.

Dear Evelyn, Thank you for your feedback and I am sorry we were not able to accommodate your request at the time. We do have interconnecting rooms for families, however it may have been booked out for your specific dates. We hope to be able to welcome you next time. Kind Regards, Adriette

Clearly poor poor management

トリップアドバイザーの評価 1.0/5

guestdude ビジネス - トリップアドバイザー認証口コミ

I stay here for business. The beds are horrible to sleep on compared to other hotels. Air conditioners always make me sick and you can’t open a window. Then there’s the restaurant. It’s overpriced and of poor quality. The service staff have no idea what’s going on either. I strongly recommend people stay elsewhere till these guys start catching on being greedy and indifferent is ruining the joint.

Dear guestdude, Thank you for sharing your epxerience and I am sorry to hear that we fell short on this occasion. I can assure you that I have shared your feedback with the relevant teams and we have made the necessary improvements. I hope that you will give us another chance to better serve you. Kind Regards,

Okayish rooms, terrible service, terrible food.

トリップアドバイザーの評価 2.0/5

Redmond H トリップアドバイザー認証口コミ

Bed is comfy, glasses in the room were filthy. Turbarlence, the restaurant downstairs has very slow service, terrible and overpriced food. Paid for a $28 chicken parmigiana, what a terrible turnout on the plate. I've gotten more substantial servings from a pub $15 lunch special. I gave it another chance after an awful pizza the night before. This has cemented my opinion and I will not be dining or staying here ever again.

Dear redmondh104 Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards,

Don't bother

トリップアドバイザーの評価 1.0/5

kerrianne0 トリップアドバイザー認証口コミ

So incredibly rude. We walked in and said Hi he said Name I told him he then said Name again hence I said it louder. He said credit card I said here you are and got nothing back no response. He said room 999 and my husband said where do we park can we go in and out he said yes. That's the conversation. I very quietly pop my head over and asked if he was always rude? He said no and off we went. We paymkney kn the Accor club for the last 20 years. Seems yoy getctreated poor everywhere qith accor.

Dear Kerrianne, I am so sorry to hear about your experience at the front desk. I can assure you that this is not the service we usually provide, and I have already discussed this incident with the team member involved. I hope you will give us another chance to better serve you. Kind Regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 479 件のレビュー 9.1/10 ロケーション
  • 978 件のレビュー 7.2/10 客室
  • 873 件のレビュー 8.2/10 サービス
  • 11 件のレビュー 6.8/10 インターネット
  • 575 件のレビュー 6.6/10 料理
  • 430 件のレビュー 7.1/10 清潔さ
  • 199 件のレビュー 6.2/10 お値打ち度
  • 133 件のレビュー 7.5/10 朝食

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周辺の他の施設

Mantra Mackay 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 (1359 件のレビュー)

At 8.549 km

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Mackayのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。