ibis Mackay 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,880 件のレビュー

ibis Mackay - Image 1
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Christensen Circuit, Mackay Airport, 4740 MACKAY, Australia

説明

ホテルのその他の情報

  • Complimentary car parking

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

当ホテルの客室

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ホテル所在地

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

電話番号
ファックス +61 7 4898 0001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,880 件のレビュー

トリップアドバイザーの評価  4.3/5  396 件のレビュー

Time for the owners to shake it up- managers and a refurb

トリップアドバイザーの評価 2.0/5

20bothwell トリップアドバイザー認証口コミ

Why dont staff have uniforms and name badges? Some staff look completely inappropriate for customer facing positions and lack the skills to greet and converse simply with guests. The staff appear to lack training and support or maybe they are simply the wrong people to work in hospitality .Processes are painfully long for every simple request, check in is irritating and repetitive, for example if you have ALL of our details and they have been confirmed by using the online check in app as accor members for over 20 years WHY does everything need to be examined in minute details EVERY single time???? We have been emailed OTHER guests check out folios and private details more than once in the last year, this is unacceptable that the hotel breaches its own accor privacy policy and when I have attempted to contact the hotel and the general manager 4 times, there was NO reply at all, no care factor as to why my email address was connected to a stranger??? Staff seem to be unaware of the accor rewards and levels system. As for the rooms AGAIN, the rooms are NOT being vacuumed between guests, we know this because when we remove our shoes we can feel dirt/stones etc on the carpet from work boots. This is unacceptable as is the fact that every time we stay at this ibis we bring along glen 20 disinfectant wipes to wipe down every surface and tv remote and light switches BECAUSE the staff DO NOT clean these areas, WE HAVE BEEN DOING THIS FOR A COUPLE OF YEARS . This is UNACCEPTABLE . House keeping is a hard job , but the staff are changing sheets and towels and not cleaning the rooms to any acceptable level. Does any manager EVER check the rooms???? AGAIN the rooms need a refurb its time well and truly , the airport authority and its owners need to get to this asap. If it was not for mining and resources contracts this hotel would be a lot quieter and all guests deserve a quality experience. Breakfast : staff lethargic, really uninterested in anything really, could not be bothered with anything other than standing at the bar, NOT OK wrong people for this job. Cleanliness not good not acceptable in this restaurant, glasses still dirty with orange juice from previous use, cutlery take your chances as you wish, cheese and salami left on open plates in the heat , uncovered , not cooled as per food safety standards, yuk , do not eat, then the butter/margarine / jams should be cooled under ice in individual sachets as per food standards not open to everyone dipping in a knife - gross , unacceptable as per QLD HEALTH FOOD SAFETY REGULATIONS . The read table salt and pepper shakers are disgusting why have these not been replaced ?? so worn and dirty. Supermarket bread and pastries not appealing . lactose free milk for the few clients that this applies to. The yoghurts and the buffet display is unappealing you need to sort this out. Please note that the coffee machine only disperses lukewarm water fortea and coffee and is UNACCEPTABLE , however please note that the STAFF USE THE BAR EXPRESSO MACHINE for their own coffees in front of guests -nice one ibis. OK for the one positive- the new restaurant dinner menu was great , a hit for sure, congratulations to Terence and BJ . the meals were fantastic quality and serving- sofitel standard. The scallops were beautiful, the lamb shanks delicious, and the morroccan lamb shoulder excellent- thankyou , we look forward to trying some of the other dishes next visit.

Disappointing

トリップアドバイザーの評価 1.0/5

Jermyworm ビジネス - トリップアドバイザー認証口コミ

I recently stayed at what is supposed to be a 4-star hotel, but the experience was far from it. Despite being an Accor member, I found this property extremely disappointing. Firstly, the lack of communication was appalling. The kitchen was unexpectedly closed well before the announced dates of January 2nd to January 15th—this was December 30th! No notice or alternative arrangements were provided. Additionally, there was no room service available after a certain time, which is unacceptable for a hotel of this rating. The staffing issues were also glaring. There were no housekeeping services on Sundays, and the bar was understaffed, with only one worker managing orders, leading to extended wait times. If you’re considering staying here, I’d strongly recommend looking elsewhere. The overall service falls far below the standard one would expect from a 4-star hotel, let alone an Accor property.

Dear Jeremy, Thank you for your feedback and I am sorry about your experience. As you mentioned, the kitchen and bar are undergoing refurbishments currently, and due to unforeseen circumstances, the clearing of the kitchen and bar were required to occur earlier than expected. Of course, once this refurbishment is completed on the 15th of January and operations go back to normal on the 18th of January, we will provide our usual 4 star experience, including room service. Kind Regards,

Ibis Mackay - next to Airport

トリップアドバイザーの評価 3.0/5

Evelyn M A Solo travel - トリップアドバイザー認証口コミ

I didn't actually visit here. I rang the Ibis to book, which took a while to get through. Once I did, the operator was quite nice However, there were no family rooms, so you can't book if you're a family unless you book two separate rooms. There are no interconnected rooms either to my understanding which was a little sad as would be perfect as we had an early flight that day an had to get to Melbourne an then after Melbourne catch another plane to destination so it would of shortened our day. However we had to travel from small town 2hr away early morn to make. Our flight. Hopefully oneday they can change this even if there is jist a few rooms. To accommodate family.

Dear Evelyn, Thank you for your feedback and I am sorry we were not able to accommodate your request at the time. We do have interconnecting rooms for families, however it may have been booked out for your specific dates. We hope to be able to welcome you next time. Kind Regards, Adriette

Clearly poor poor management

トリップアドバイザーの評価 1.0/5

guestdude ビジネス - トリップアドバイザー認証口コミ

I stay here for business. The beds are horrible to sleep on compared to other hotels. Air conditioners always make me sick and you can’t open a window. Then there’s the restaurant. It’s overpriced and of poor quality. The service staff have no idea what’s going on either. I strongly recommend people stay elsewhere till these guys start catching on being greedy and indifferent is ruining the joint.

Dear guestdude, Thank you for sharing your epxerience and I am sorry to hear that we fell short on this occasion. I can assure you that I have shared your feedback with the relevant teams and we have made the necessary improvements. I hope that you will give us another chance to better serve you. Kind Regards,

Okayish rooms, terrible service, terrible food.

トリップアドバイザーの評価 2.0/5

Redmond H トリップアドバイザー認証口コミ

Bed is comfy, glasses in the room were filthy. Turbarlence, the restaurant downstairs has very slow service, terrible and overpriced food. Paid for a $28 chicken parmigiana, what a terrible turnout on the plate. I've gotten more substantial servings from a pub $15 lunch special. I gave it another chance after an awful pizza the night before. This has cemented my opinion and I will not be dining or staying here ever again.

Dear redmondh104 Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 492 件のレビュー 9.1/10 ロケーション
  • 988 件のレビュー 7/10 客室
  • 882 件のレビュー 7.9/10 サービス
  • 12 件のレビュー 8.1/10 インターネット
  • 580 件のレビュー 6.1/10 料理
  • 430 件のレビュー 6.8/10 清潔さ
  • 202 件のレビュー 6.3/10 お値打ち度
  • 133 件のレビュー 6.2/10 朝食

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周辺の他の施設

Mantra Mackay 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 (1373 件のレビュー)

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Mackayのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。