Mercure Manado Tateli Beach Resort

Mercure Manado Tateli Beach Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 44 reviews

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Hotel extras

Nestled in a lush exotic garden and facing the Manado Tua Volcano, Mercure Manado Tateli Resort and Convention offers a wide range of meeting room choices.

ALLSAFE approved hotel

Hotel location

Mercure Manado Tateli Beach Resort

JALAN RAYA TANAWANGKO, DESA TATELI, MINAHASA
95661 MANADO
Indonesia

GPS:1.453548, 124.754922

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KOPI O

The restaurant provides a full array of international and Asian dishes to please your palate.

Our accommodation(s)

Modern, comfortable and spacious, each room features a key card lock, electronic safety box, centralised AC, WIFI access, satellite channels TV, shower with hot and cold water, IDD telephone line, minibar, and coffee and tea making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  44 reviews

TripAdvisor Rating  4.0/5  550 reviews

Healthy Environment

Customer review rating 5.0/5

Tony N. Families - Confirmed reviews ALL

Enjoyed the environment, room had a great view satisfied with service. Glad I stayed at the resort. Saw great people

Dear Antonius, We appreciate your comments regarding your stay at the Mercure Manado Tateli Resort and Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sigit Budiarso Genral Manager

Good stay but disappointed , hotel is not well maintained

Customer review rating 1.5/5

Angie Solo - Confirmed reviews ALL

I am surprised that this hotel is under the accor group. I had booked it with the expectation that it would be held to high international standards, but I was unfortunately very disappointed when i arrived. Walls in the rooms were dirty and stained. Fridge not working, water jug had bad stains too, I never drank from it. Lounge chair had cigarette burns on them. I felt uncomfortable to be sleeping and staying in the room especially for 6 nights. Although the manager tried to make sure I had a good stay by moving me to another room with sea view, the rooms are still all in the same badly maintained condition unfortunately. Perhaps covid had resulted in a hotel without proper maintenance, then perhaps it shouldn’t open if it is not ready. The staff of the hotel provided good service and were attentive to my needs. However this doesn’t change the state of the rooms.

Dear An Qi L., Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso General Manager

Outstanding

TripAdvisor rating 5.0/5

rillyafransiscar Families - TripAdvisor review

We stayed 2 weekends in a raw. We are impressed on the first day then we decided to stay again on the next week to celebrate our daughter’s birthday. The staff are so helpful especially Mr. Defrie, thank you for making our stay memorable, for the chocolate surprise and room arrangement. We really appreciate it. The room was so comfortable, the pool so extraordinary, and the breakfast– in my opinion, it’s better than other typical hotels ini Manado. For sure we will come back again.

Dear Rillya, Thank you for your review! We appreciate your time. It is a pleasure to hear your appreciation for our service and facilities while celebrating your daughter's birthday during your second stay at Mercure Manado Tateli Resort and Convention. I will share this review with the team, especially with Defrie, and make it an encouragement to continue doing better for our guests. We look forward to welcoming you and your family back for another memorable experience. Regards, Sigit Budiarso

Best Services!

TripAdvisor rating 5.0/5

jrantung13 Families - TripAdvisor review

great building with a beautiful view, the staff very kind and helpfull which is the receptionist, waitress and housekeeping. i do love with their great services. im impressed with their varied breakfast menu and the taste was good. super in love w this hotel❤️

Dear Johnny R, We are delighted to read that you had a pleasant experience with us, and our facilities and services met your expectations entirely. Ensuring our guests have a wonderful time staying with us is the priority. I will share this review with the team and make it an encouragement to continue doing better for our guests. We are excited and cannot wait to welcome you back sometime in the future again. Regards, Sigit Budiarso

Perfect Romantic Stay in Manado

Customer review rating 5.0/5

Dr. M. D. D. H. Couples - Confirmed reviews ALL

This was our first time visit to this property. Our occasion was for romantic escape, during our holiday. The service was totally excellent, which I will describe in details. Few days before our arrival, a guy named Mr. Defrie Manoppo already contacted me and he ensured every request that I made was totally well-prepared. I request a little bit surprise for my girlfriend, and all the hotel's team were made it in the D-Day when we stay there. Mr. Defrie also keep in touch with me almost everytime during our stay, and when we made a little request directly to him, it was always satisfying me and my girlfriend. During our arrival, and departure, we were assisted by Mr. Denny, whom in charge for our belongings. He also helped us for taking pictures inside our room (our Junior Suite room, number 392, is located very far from lobby, and he came all along the way to help us taking pictures together inside the room). We also being greeted by Ms. Apensia during our arrival and also when we depart from this property. During two days breakfast, we were assisted very nicely with Ms. Jennifer. On our last day staying, she asked us about what we liked, and she and whole kitchen team served me and my girlfriend kind of 'a la carte menu' which is much much better from our first day breakfast. This property maybe not new, not so fancy like the new one property. But it's a perfect choice for couple trip whom choose to have kind of 'Bali-like' holiday in Manado. Because its location, you have to prepare own food or buy it before arrive at the hotel, because it's a little bit far from city center. Even though all of this condition, it's totally heart-melted with the perfect and kindly services from whole staffs, especially Mr. Defrie (you are the best), Mr. Denny, Ms. Apensia, and also Ms. Jennifer (appreciate your effort to make my girlfriend happy during breakfast), and also the whole hotel's team, housekeeping, kitchen, front desk and many more. Hopefully you guys stay healthy and cheer as always. Good job guys! Totally recommended when visit Manado for relaxation!

Dear DANIEL H., Thank you for choosing Mercure Manado Tateli Resort and Convention and for your positive reflection. We appreciate your time. It is lovely to read that you and your girlfriend had a perfect stay with us and enjoyed our facilities and all that Mercure Manado Tateli Resort and Convention has offered. Your kind and positive feedback on our resort is highly appreciated and will be shared with all of our team to help them maintain their high motivation and engagement with our guests. We believe how we care, attentiveness, anticipate needs, and natural service comes straight from our hearts makes us different. Thank you also for your recommendation - we pride ourselves on being a place that suits the needs of all the guests. We hope we have become a memorable part of your stay in Manado and have left you a taste to come back again soon! Sincerely, Sigit Budiarso General Manager

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Other web-users rate our hotel

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  • 48 reviews 7.8/10 Breakfast
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