Mercure Manado Tateli Beach Resort 4 stars

Customer review rating (ALL Rating) 4.2/5 42 reviews

Hotel extras

Nestled in a lush exotic garden and facing the Manado Tua Volcano, Mercure Manado Tateli Resort and Convention offers a wide range of meeting room choices.

ALLSAFE approved hotel

Our accommodation(s)

Modern, comfortable and spacious, each room features a key card lock, electronic safety box, centralised AC, WIFI access, satellite channels TV, shower with hot and cold water, IDD telephone line, minibar, and coffee and tea making facilities.

Hotel location

Mercure Manado Tateli Beach Resort

JALAN RAYA TANAWANGKO, DESA TATELI, MINAHASA
95661 MANADO
Indonesia

GPS:1.453548, 124.754922

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KOPI O

The restaurant provides a full array of international and Asian dishes to please your palate.

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  42 reviews

TripAdvisor Rating  4.0/5  560 reviews

Certificate of excellence 2023

Relaxing stay

Customer review rating 4.5/5

Marcus M. Families - Confirmed reviews ALL

Relaxing stay, good food, clean pool. Convenient beach access. However, experienced long waits for food and drinks at restaurant for lunch/dinner (about an hour before food served). Also, we had fresh cigarette smoke smell come in through our bathroom on the morning we were checking out (not sure if from another room or from outside).

Well located

Customer review rating 5.0/5

Sinar Families - Confirmed reviews ALL

Located not so far from Central of Manado City, it’s helping us to find more attractions in the City

Pleasant stay

Customer review rating 4.0/5

Guillaume Couples - Confirmed reviews ALL

It

Good hotel, poor service.

Customer review rating 1.0/5

Ocha Friends - Confirmed reviews ALL

I'm here for short staycation with my friends. First time arrived the room, the door already open, I came in the aircon was too cold and tried to turn it off, but the control was broken. I have to call the staff 2 times until they solve it. I didn't receive any info about wifi & password. While using the first access for wifi, suddenly they changed it without any notifications. I swam at the pool at 6pm, the were no more pool towel available. Lastly, I was sitting down like forever infront of accord reception table, none notify me it's closed until I asked, no signage to inform accord member should be check-in like reguler member. Overall, the stay is so so, just the room and hotel are nice.

Dear Derosa Pingkan L., Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso General Manager

Customer review rating 2.0/5

Ronny H. Families - Confirmed reviews ALL

At first I was very excited to have a stacay at Mercure Manado Tateli, very huge hotel and resort with nice view of swimming pool, beach and mountain at the background. However after I got our key and entered the room, I could feel it was not a good ambience as the room itself not well maintained, dark, dirty and shockly after I entered the bath room, I found a man underwear from previous guest still hanging there. The Wi-Fi connection also was poor. Fire alarm kept ringing in the early morning. Hotel Management, you need to improve the quality service of your hotel to make guests staying more enjoyable and memorable.

Dear Ronny Iskandar H., Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sigit Budiarso General Manager

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Other web-users rate our hotel

  • 40 reviews 8.7/10 Location
  • 216 reviews 8.1/10 Room
  • 227 reviews 8.5/10 Service
  • 5 reviews 6.2/10 WiFi
  • 94 reviews 6.1/10 Cleanliness
  • 46 reviews 8.5/10 Breakfast
  • 27 reviews 5.3/10 Comfort
  • 19 reviews 9.1/10 Value

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