Mercure Manado Tateli Beach Resort

Enjoyed the environment, room had a great view satisfied with service. Glad I stayed at the resort. Saw great people

I am surprised that this hotel is under the accor group. I had booked it with the expectation that it would be held to high international standards, but I was unfortunately very disappointed when i arrived. Walls in the rooms were dirty and stained. Fridge not working, water jug had bad stains too, I never drank from it. Lounge chair had cigarette burns on them. I felt uncomfortable to be sleeping and staying in the room especially for 6 nights. Although the manager tried to make sure I had a good stay by moving me to another room with sea view, the rooms are still all in the same badly maintained condition unfortunately. Perhaps covid had resulted in a hotel without proper maintenance, then perhaps it shouldn’t open if it is not ready. The staff of the hotel provided good service and were attentive to my needs. However this doesn’t change the state of the rooms.

We stayed 2 weekends in a raw. We are impressed on the first day then we decided to stay again on the next week to celebrate our daughter’s birthday. The staff are so helpful especially Mr. Defrie, thank you for making our stay memorable, for the chocolate surprise and room arrangement. We really appreciate it. The room was so comfortable, the pool so extraordinary, and the breakfast– in my opinion, it’s better than other typical hotels ini Manado. For sure we will come back again.

great building with a beautiful view, the staff very kind and helpfull which is the receptionist, waitress and housekeeping. i do love with their great services. im impressed with their varied breakfast menu and the taste was good. super in love w this hotel❤️

This was our first time visit to this property. Our occasion was for romantic escape, during our holiday. The service was totally excellent, which I will describe in details. Few days before our arrival, a guy named Mr. Defrie Manoppo already contacted me and he ensured every request that I made was totally well-prepared. I request a little bit surprise for my girlfriend, and all the hotel's team were made it in the D-Day when we stay there. Mr. Defrie also keep in touch with me almost everytime during our stay, and when we made a little request directly to him, it was always satisfying me and my girlfriend. During our arrival, and departure, we were assisted by Mr. Denny, whom in charge for our belongings. He also helped us for taking pictures inside our room (our Junior Suite room, number 392, is located very far from lobby, and he came all along the way to help us taking pictures together inside the room). We also being greeted by Ms. Apensia during our arrival and also when we depart from this property. During two days breakfast, we were assisted very nicely with Ms. Jennifer. On our last day staying, she asked us about what we liked, and she and whole kitchen team served me and my girlfriend kind of 'a la carte menu' which is much much better from our first day breakfast. This property maybe not new, not so fancy like the new one property. But it's a perfect choice for couple trip whom choose to have kind of 'Bali-like' holiday in Manado. Because its location, you have to prepare own food or buy it before arrive at the hotel, because it's a little bit far from city center. Even though all of this condition, it's totally heart-melted with the perfect and kindly services from whole staffs, especially Mr. Defrie (you are the best), Mr. Denny, Ms. Apensia, and also Ms. Jennifer (appreciate your effort to make my girlfriend happy during breakfast), and also the whole hotel's team, housekeeping, kitchen, front desk and many more. Hopefully you guys stay healthy and cheer as always. Good job guys! Totally recommended when visit Manado for relaxation!