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Mercure Manado Tateli Resort and Convention 4 stars

Customer review rating 4.4/5 776 reviews

#ALLSAFE Accor

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Mercure Manado Tateli Resort and Convention
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Hotel extras

Nestled in a lush exotic garden and facing the Manado Tua Volcano, Mercure Manado Tateli Resort and Convention offers a wide range of meeting room choices.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Mercure Manado Tateli Resort and Convention

JALAN RAYA TANAWANGKO
DESA TATELI
MINAHASA
95661
manado
indonesia

Tel: +62431825888

Fax: (+62)431/825999

Check-in from 14h00

Check out up to 12h00

  • By plane

    SAM RATULANGI INTL AIRPORT At 13km / 8.08 miles

GPS :1.453548, 124.754922

Our accommodation(s)

Modern, comfortable and spacious, each room features a key card lock, electronic safety box, centralised AC, WIFI access, satellite channels TV, shower with hot and cold water, IDD telephone line, minibar, and coffee and tea making facilities.

Superior Garden View with Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Garden View with Two Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Pool View with Double Bed

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: Pool side *

* Subject to availability

Superior Pool View with Two Single Beds

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: Pool side *

* Subject to availability

Deluxe Garden Terrace with Double Bed

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft

Deluxe Garden Terrace with Two Single Beds

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft

Deluxe Pool Terrace with Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Pool Terrace with Two Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

KOPI O

Type of cuisine: International

The restaurant provides a full array of international and Asian dishes to please your palate.

Lunch

06:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ARTIST LOUNGE BAR

Non contractual photo

Offers a selection of delicate international and local cuisines and provides a relaxing dinning experience with a breathtaking view

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 1,350 m²

  • Maximum capacity: 2000 people

  • Maximum banquet capacity: 750 people

Find out more

Our guest reviews for
Mercure Manado Tateli Resort and Convention

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

776 reviews

tripadvisor

TripAdvisor Rating 4.0/5

502 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Comfort and healthy stay

TripAdvisor rating 4.0/5

ferry2402 27/12/2020 TripAdvisor review

It's always been a nice experience staying here. Fast and simple check in and check out process, served by friendy and helpfull staff. Good and complete facilities, fresh and healthy area, with outdoor activity for children.

Dear ferry2402, Thank you for taking the time to write about your experience during your stay. We are happy that you had a pleasant experience with us, and moreover to share about it with other travelers. Your positive feedback of our resort is highly appreciated and will be shared with all of our team to help them maintain their high motivation and engagement towards our guests. Look forward to welcoming you back for another experience at Mercure Manado Tateli Resort and Convention. Regards, Sigit Budiarso General Manager

Well located and good stay

Customer review rating 4.4/5

E. Couples - 17/11/2020 Confirmed reviews ALL

Nice place, view and meal

Dear E., Thank you for the positive comment about your stay. We do appreciate your feedback. We are happy that you chose our resort as a place to stay we hope you enjoyed it. It is nice to hear that our facilities, rooms, and services met your expectation, as our guests' satisfaction is our priority. I have shared your review with our teams. They were all pleased to be of service during your stay. It will serve as encouragement as we continue to provide high standards of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Sigit Budiarso General Manager

Uncomfort room

Customer review rating 4.4/5

Gina M. Families - 04/11/2020 Confirmed reviews ALL

I got not renovation yet rooms with bad smell at the toilete. I’ve been waiting for one hour for my second room, i know last week was the long weekend and peak season, but i hope mercure manado prepare the best for it. And i skip my breakfast cause too many people there, no staff to service them and they not apply the protocol for covid19, so crowded. The staff cant control it, bad service ever in this pandemic !

Dear Gina, Thank you for taking the time to share your experience with Mercure Manado Tateli Resort and Convention. We sincerely apologized for the lapse in service and for any inconvenience you had experienced. I assure you that we are taking the appropriate measures to address the problem and prevent future occurrences. Management will take the necessary actions in order not to let this kind of dissatisfaction happen again in the future. Guest’s satisfaction is our number one priority. Thank you again for taking the time to share your comment, its the best way for us to perfect our service. We hope to have the opportunity to welcome you again for a better experience! Sincerely, Sigit Budiarso General Manager

Weekend getaway with no getaway

Customer review rating 4.4/5

Nugroho H. B. Families - 02/11/2020 Confirmed reviews ALL

Arrived during surprisingly very packed and busy weekend at the hotel, booked 2 rooms looks abandoned with dirty dusty floor, very exhausted staffs at the restaurant, looks like with current situation man power were limited, especially during bfast....it was....chaotic and very messy. Went to the beach at marina....alas...very dirty with plastic bottles and rubbish.....Mercure Tateli really need serious grooming and forcasting and allocating for man power, because looks like during weekend the business doing well with almost full occupancy, but you are seriously lack of man power. So for our stay this time, we just staying for sleeping only, forget R&R in the hotel.

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. We apologize for the inconvenience you had experienced. We assure you that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for each customer; Therefore, your feedback is important to us. We appreciate your sharing your concerns, and we hope you will give us a chance to serve you better in the future. Sincerely, Sigit Budiarso General Manager

Rather dissatisfied

Customer review rating 4.4/5

Ivan C. Couples - 13/09/2020 Confirmed reviews ALL

When i came to the room, the electricity didnt work.. yeah i meant blackout and then we called the receptionist but they didnt pickup the phone.. We must called manually the electrician to lightup room.. When i turned on the tv, it didnt worked too.. the tv cant turned on so we dont use the tv.. The room's floors feel soo dusty Im so dissapointed for that.

Dear Ivan, Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. We apologize for the inconvenience you had experienced we ensure you that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for each customer; Therefore, your feedback is important to us. We appreciate your sharing your concerns, and we hope you will give us a chance to serve you better in the future. Sincerely, Sigit Budiarso General Manager

Good Stay - Coastal Experience in M.

Customer review rating 4.4/5

Good W. S. A. M. M. Families - 08/09/2020 Confirmed reviews ALL

A good 2 night stay together with my daughter. I hadn't stayed at the place for over 10 years (was a different owner then) and have been some nice renovations to the place. The room itself was quite nice, basic but good enough, with a large room. What I didn't understand was the lack of room service and lunch/dinner dine in options, there was no menu in the room and I couldn't get a straight response when talking to the front desk. The hotel was quite busy seeing we stayed on a weekend. The breakfast area was very full and the staff were not set up for success to keep the various dishes from running empty. Definitely need to improve the coffee at breakfast, it was not good at all. Would rate the overall breakfast experience as average. A nice touch having the watersports options, however the jet ski was apparently broken (why not have a number of jet skis available for rent?). The banana boat rides were good fun and value.

Dear Kell, Thank you for taking the time to tell us about your experience at the Mercure M. Tateli Resort and Convention. We apologize for the inconvenience you had experienced we ensure you that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for each customer; Therefore, your feedback is important to us. We appreciate your sharing your concerns, and we hope you will give us a chance to serve you better in the future. Sincerely, Sigit Budiarso General Manager

clean room, quite situation is soo good to stay and spend quality time. love the green surrounding with lots of birds

Customer review rating 4.4/5

Vera Solo - 30/03/2020 Confirmed reviews ALL

The location of the resort is so great to stay because it's far from city. Clean room with a beautiful green view.

Dear Vera, Thank you for taking the time to share your experience about Mercure Manado Tateli Resort and Convention. We apologize for the delay in replying to your review. We are glad that you chose our resort as a place to stay we hope you enjoyed it. Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our priority. We apologize if there are things that did not meet your expectations this time. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Regards, Sigit Budiarso General Manager

Good stay. Good Place. Great staff.

Customer review rating 4.4/5

Adriansyah S. Solo - 03/03/2020 Confirmed reviews ALL

Manado was my final city when exploring Sulawesi, started from Tanjung Bira - South Sulawesi. Thus, I need a place that quiet, offering beautiful sceneries from the balcony room or from the restaurant. This property made it happened. Staffs are very friendly and helpful. They looked sincere when helping me checked in and providing information I need, and looking me in the eye while talking. The room is clean, all room features work perfectly. The breakfast menu requires improvement, including the local cuisine such as the popular tinutuan porridge. Coffee is not that good. Please consider to install a coffee machine with beans instead. I will definitely stay in this property if visiting Manado again.

A lot of fun

Customer review rating 4.4/5

Herry Families - 07/01/2020 Confirmed reviews ALL

a complete and very entertaining vacation spot, many facilities: white sand beach, swimming, spacious garden, gym, water motorbike, and others. my family's favorite hotel.

Dear Herry, Thank you for your loyalty and the positive comment of your stay we do appreciate your feedback. We are happy that you chose our resort again as a place to stay we hope you enjoyed it. It is nice to hear that our facilities, rooms, and services met your expectation, as our guests' satisfaction is our priority. I have shared your review with our team; they were all pleased to be of service during your stay. It will serve as encouragement as we continue to provide high standards of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Sigit Budiarso General Manager

Great Service

Customer review rating 4.4/5

Eric H. Families - 03/01/2020 Confirmed reviews ALL

Very Responsive, Fast check in-check out, I received all the benefits as a ALL gold member

Dear Eric H., Thank you for the positive comment of your stay we do appreciate your feedback. We are happy that you chose our resort as a place to stay we hope you enjoyed it. It is nice to hear that our facilities, rooms, and services met your expectation, as our guests' satisfaction is our priority. I have shared your review with our team they were all pleased, to be of service during your stay. It will serve as encouragement as we continue to provide high standards of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Sigit Budiarso General Manager

Awesome

Customer review rating 4.4/5

Veronica G. Families - 19/11/2019 Confirmed reviews ALL

The staff are friendly, the rooms are clean. Except for the pool, the chemical I think are too much, because my hair are freeze for the next 2 days. And it’s not usually like that when I swim on another pool hahaha.. But, afterall it was an awesome experience! Thank you Mercure Manado for help us making our Prewedding photo session memorable. Surely will going back on our Honeymoon next year!!!

Dear Veronica, Thank you for taking the time to share your experience about Mercure Manado Tateli Resort and Convention. We are glad that you chose our resort as a place to stay we hope you enjoyed it. Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our priority. We apologize if there are things that did not meet your expectations this time. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Regards, Sigit Budiarso General Manager

Awesome ;)

Customer review rating 4.4/5

Mohammad A. Business - 05/11/2019 Confirmed reviews ALL

Your accor membership privillege table was empty, so i joined and waited in line with others. Taking enough time to wait. But it’s all gone well when your staff handle my registration, after that long enough waiting time

Dear Mr. A., Thank you for taking the time to share your experience about Mercure Manado Tateli Resort and Convention. We are glad that you chose our resort as a place to stay we hope you enjoyed it. Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our priority. We apologize if there are things that did not meet your expectations this time. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Regards, Sigit Budiarso General Manager

The kids loved the swimming pool.

Customer review rating 4.4/5

Veibby Families - 01/11/2019 Confirmed reviews ALL

Stayed in total of 2 nights. 1st night was not so pleasant, drainage in the shower clogged, water ran out from the bathroom toward the bedside. Toilet also clogged and waste water started to run on the bathroom floor. Next day was moved to another room, which was nice and functions as it should. Room was clean and comfy. The kids loved the swimming pool. Breakfast looks great, complete even with the famous indonesian noodles (indomie) stall. Friendly staff, Friska at Kopi O is really attentive and helpful. Will definitely go back.

Dear Veibby, Thank you for your review of your stay at Mercure Manado Tateli Resort and Convention. We are happy to know that you have enjoyed your stay and your kids loved the pool. Your review is important to us because we take our guests’ satisfaction as a priority, and your compliments will be delivered to our staff and will act as their encouragement to do even better in the future. We are looking forward to welcoming you again in the future. Regards, Sigit Budiarso General Manager

AWESOME !!

Customer review rating 4.4/5

Jessica Friends - 14/10/2019 Confirmed reviews ALL

Will never be bored to always back in this hotel. The kindness of the employees made me feel like I was meeting my relatives. I felt so valued that i got special gift from Mercure. You guys so awesome <3 Room cleanliness that makes me comfortable and relaxed. With the extraordinary pool.

Dear Jessica, Thank you for the positive comment of your stay we do appreciate your feedback. We are happy that you chose our resort as a place to stay we hope you enjoyed it. It is nice to hear that our facilities, rooms, and services met your expectation, as our guests' satisfaction is our priority. I have shared your review with our team they were all pleased, to be of service during your stay. It will serve as encouragement as we continue to provide high standards of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Sigit Budiarso General Manager

AWESOME !!

TripAdvisor rating 4.0/5

Jessica K Friends getaway - 13/10/2019 TripAdvisor review

Will never be bored to always back in this hotel. The kindness of the employees made me feel like I was meeting my relatives. I felt so valued that i got special gift from Mercure. You guys so awesome <3 Room cleanliness that makes me comfortable and relaxed. With the extraordinary pool.

Dear Jessica K, Thank you for your loyalty and for taking the time to write a review of your stay experience at the Mercure Manado Tateli Resort and Convention, and we do apologize for the late reply. We are more than happy to hear that you always enjoyed your stay, as our guests' satisfaction is our utmost priority. We hope to welcome you back again soon! Stay safe; stay well. Best Regards, Sigit Budiarso

Front desk

Customer review rating 4.4/5

Accor M. Friends - 07/10/2019 Confirmed reviews ALL

Lucy was really helpful and care about my request. One staff can change your overall experience. Thanks to her.

Family resort

Customer review rating 4.4/5

Agung Families - 01/10/2019 Confirmed reviews ALL

We stay at this hotel with family. We got upgraded room. The staff are friendly and helpfull. Clean and good room. It seem like they already expect us to come. Touching welcome ammenities for a gold member

Dear Agung, Thank you for the positive comment of your stay we do appreciate your feedback. We are happy that you chose our resort as a place to stay we hope you enjoyed it. It is nice to hear that our facilities, rooms, and services met your expectation, as our guests' satisfaction is our priority. I have shared your review with our team they were all pleased, to be of service during your stay. It will serve as encouragement as we continue to provide high standards of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Sigit Budiarso General Manager

Satisfied

Customer review rating 4.4/5

Timothy S. Solo - 21/09/2019 Confirmed reviews ALL

The hotel was really great. It is nice to stay in surrounded by sea view, beautiful garden, and a good facility of gym. However i waited for almost two hours for checked in, maybe the hotel staff has prepared the room quite long because the room is too big. But overall i liked the hotel view and scenery. Thank you so much

Dear Timothy, Thank you for taking the time to share your experience about Mercure Manado Tateli Resort and Convention. We are glad that you chose our resort as a place to stay we hope you enjoyed it. Thank you as well for the appreciation of our service and facilities. To ensure that our guests have a great time staying with us is our priority. We apologize if there are things that did not meet your expectations this time. Many thanks for the feedback once again, and we certainly hope to have the chance to welcome you back in the future. Sincerely, Sigit Budiarso General Manager

Very friendly staff, hotel needs an overhaul

Customer review rating 4.4/5

Stephan Families - 20/09/2019 Confirmed reviews ALL

Staff was always friendly ad very helpful. Rooms need an overhaul. Furniture looks worn, fungus in the bathroom, airco blowing directly to your head whilst you are sleeping and basic hotel info and escape/emergency plan missing. Nothing to do for toddlers

Dear Stephan, Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. We apologize for the inconvenience you had experienced we ensure you that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for each customer; Therefore, your feedback is important to us. We appreciate your sharing your concerns, and we hope you will give us a chance to serve you better in the future. Sincerely, Sigit Budiarso General Manager
Customer review rating 4.4/5

Rita Solo - 19/09/2019 Confirmed reviews ALL

Nice hotel, tasty breakfast, good hospitality.. but on day 1 the shower was broken, day 2 i found my room was open maybe after room boy finished clean up my room he forgot to close the door, nothing Happened but quiet uncomfortable for me

Dear Rita, Thank you for taking the time to tell us about your experience at the Mercure Manado Tateli Resort and Convention. We apologize for the inconvenience you had experienced we ensure you that we are taking the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for each customer; Therefore, your feedback is important to us. We appreciate your sharing your concerns, and we hope you will give us a chance to serve you better in the future. Sincerely, Sigit Budiarso General Manager

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