莫斯科卡甘斯卡亚瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 1,905 评论

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莫斯科卡甘斯卡亚瑞享酒店 - Image 1
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莫斯科卡甘斯卡亚瑞享酒店 - Image 4
Zemlyanoy Val 70, 109004 莫斯科, 俄罗斯联邦

描述

酒店其他优惠

  • 莫斯科市中心的时尚之地

  • 提供独特菜肴的时尚餐厅

  • 非常适合举办商务会议和公司活动

  • 个人创意方式

  • 瑞士品质

我们的客房

酒店位置

莫斯科卡甘斯卡亚瑞享酒店

Zemlyanoy Val 70
109004 莫斯科
俄罗斯联邦

GPS:55.744461, 37.654453

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

SHAGAL

Shagal 餐厅供应传统的瑞士菜肴、以艺术形式呈现的当地美食，以及颇受欢迎的瑞享冰淇淋。酒吧区域拥有 40 多种饮品，其中包括品牌咖啡和招牌鸡尾酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  1,905 评论

TripAdvisor 评级  4.5/5  82 评论

Nice Hotel

Tripadvisor 评级 5.0/5

Antonio P 经 TripAdvisor 认证的评论

Very nice and comfortable Hotel, rooms are small but very comfortable, there is also a restaurant with good selection of delicious foods. Gym and pool are really good. Special thanks to Angelina and Ekaterina very nice and professional person always smiling and able to give you a warm welcome. Antonio Piccinno

未满足客户需求

客户意见评级 2.0/5

匿名 商务住宿 - 所有已确认评论

1.标间没有办公桌 2.在不违反选择情况下开票不按客户要求

Dear Z., Thank you for taking the time to share your experience of your stay at our hotel. I am very sorry that the service offered did not meet your expectations. Please accept our sincere apologies for that inconveniences. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, Elizabeth Skryabova Guest Relations Manager

Comfortable and modern hotel

Tripadvisor 评级 5.0/5

Dwedari Solo travel - 经 TripAdvisor 认证的评论

Happy to choose this hotel, quiet, clean and friendly service, I always look to the bathrooms in any hotel before I book and they are very clean. the administration, guest services and support staff is all knowledgeable in anything you want.. they are helped me to reserve alot of places and prepared for me more than program for my trip. Also I would like to mention Elizabeth specially she's the best person in the hotel, smart. From my arrival I told her I want to exchange my money so she came with me outside and guided me and provided me how to open bank account, I asked for list of things to do in city restaurants, theaters, events, shopping places. she know everything. They also helped me to extend my check out for two hours the hotel is located in a busy street but you will not gona hear any sound, near to metro station so also it's very easy to walk in the city and go to the red square..

5 star experience

Tripadvisor 评级 5.0/5

Charlea Janette B 经 TripAdvisor 认证的评论

This is my 4th time in 5 visit to Moscow. I travel with a family for work. As I only speak English, this hotel makes me feel comfortable every time. It's clean and tidy. Staff are always helpful and the menu is tasty!!

Dear Janette, Thank you for choosing Mövenpick Moscow Taganskaya and for your loyalty to our hotel! We are glad that you were able to find a few minutes of your free time to share your opinion, It's very valuable to us. We are very pleased that you were satisfied with your stay. Thank you again for your feedback. We hope your next visit will be as enjoyable as this one. Sincerely, Oleg Knyazev Front Office Manager

All but 5 stars place.

Tripadvisor 评级 2.0/5

kanterezza 经 TripAdvisor 认证的评论

Five stars hotel in central emplacement of the capital, member of Accor hotels french chain, what possibly could go wrong? After researches I booked in Mövenpick for two nights. As platinum member of Accor group, I was really confident about my stay. What finally I got? 1 - During check-in the first information was "no upgrade available today because no superior room are available" - since platinum member can have the upgrade. Therefore it's possible to book a superior room using Accor application at this moment. Passing. 2 - First try of me to ask a later checkout before departure. First "come back see administrator tomorrow morning" done. 3 - "You have free drink voucher" - "the bar isn't available because of some filming". Passing. Time to go to the room, standard and basic one. Let's see. I found a clean place with some nice design and furniture. But this space is a really one small room for two big beds and an armchair. There is no working table, basic room isn't done for some work. There is no place at all to put a luggage, basic room isn't done for travelers neither. And despite the snow, clay and dirt on Moscow streets nothing available to put your dirty shoes to avoid ugly sports on the ground. Naturally there is no welcome service for platinum member, it's becoming just a detail. If we add a "come back at evening to see another administrator" the next day morning visit - always for asking a later checkout. An expensive and average restaurant (use a Yandex food service or go to one of close and good restaurants in the area instead, really). What we can add from positive on the place? The swimming pool and spa zone (sauna, hammam) are nice in the middle of snow and winter, the staff here is nice and kind. My third visit at front desk to ask a later checkout was the same with a "come back tomorrow morning", but at this time I got my "welcoming service" delivered in my room, plate of fresh fruits, highly appreciated. Finally the third day and fourth visit to front desk allowed me to book a later checkout (13h instead of 12h because the usual "no room are available" even if you could book one using Accor application for the next day). To resume: if you ask nothing if you book a superior room or a suite if you manage an exterior food you can pass some nice time here, in the center of the capital. Otherwise just take another place. Since you're never feeling yourself as a special guest, despite any status made especially for this.

Dear guest, Thank you for taking the time to share your experience of your stay at our hotel. I am very sorry that the service offered did not meet your expectations. Please accept our sincere apologies for that inconveniences. According to ALL Accor loyalty program you can receive an upgrade to the next room category, if It’s available at time of check-in. As for the late check-out, again referring to the rules of the loyalty program, late check-out is available upon request and subject to availability, if the hotel's occupancy allows it. Over the past two months, the hotel has had a fairly high occupancy, especially on weekends, which may have been the determining factor for the decision. However, late check out was provided until 13:00. This is also a late check-out, anyway, though not as late as you would like. Why were we able to confirm this information to you only on the day of departure? As I mentioned earlier, during a high period of work it is very difficult to predict the availability of rooms for future dates, since rooms are booked every minute, so colleagues did not guarantee you in advance, so as not to upset you if suddenly this category was completely booked. These are my assumptions about these aspects, since I do not know all the details. I will be very grateful if you find the opportunity to contact me by e-mail H9255-FO3@accor.com to clarify the details of your stay (dates of stay, room number), so that we can analyze this remark in more detail and make appropriate decisions. Let me once again offer our apologies. We understand that these circumstances have marred your stay at the hotel. We will take into account all your comments and will work hard on them. This information will certainly allow us to improve the quality of customer service. We sincerely hope that this visit to the hotel will not be decisive and that you will visit us again in the future. Sincerely, Oleg Knyazev Guest Experience Manager H9255-FO3@accor.com 8-495-777-13-53 (8067)

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其他网络用户评价我们的酒店

  • 455 评论 8.7/10 位置
  • 870 评论 8.6/10 房间
  • 917 评论 9.1/10 服务
  • 6 评论 8.3/10 上网
  • 460 评论 9/10 运动休闲
  • 437 评论 8.8/10 早餐
  • 338 评论 9.7/10 氛围
  • 259 评论 8.4/10 清洁度

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。