モーベンピックモスクワタガンスカヤ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,857 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • モスクワの中心部にあるお洒落な場所

  • ユニークなお料理を楽しめるスタイリッシュなレストラン

  • ビジネスミーティングや企業イベントに最適です

  • 個々の創造的なアプローチ

  • スイスクオリティ

当ホテルの客室

ホテル所在地

モーベンピックモスクワタガンスカヤ

Zemlyanoy Val 70
109004 モスクワ
ロシア連邦

GPS:55.744461, 37.654453

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

SHAGAL

Shagalレストランでは、伝統的なスイス料理、芸術的なお料理や有名なモーベンピックアイスクリームをご用意しております。バーエリアでは、ブランドコーヒーや特製カクテルなど、40種類以上のお飲み物をご用意いたします。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,857 件のレビュー

トリップアドバイザーの評価  4.5/5  81 件のレビュー

Comfortable and modern hotel

トリップアドバイザーの評価 5.0/5

Dwedari Solo travel - トリップアドバイザー認証口コミ

Happy to choose this hotel, quiet, clean and friendly service, I always look to the bathrooms in any hotel before I book and they are very clean. the administration, guest services and support staff is all knowledgeable in anything you want.. they are helped me to reserve alot of places and prepared for me more than program for my trip. Also I would like to mention Elizabeth specially she's the best person in the hotel, smart. From my arrival I told her I want to exchange my money so she came with me outside and guided me and provided me how to open bank account, I asked for list of things to do in city restaurants, theaters, events, shopping places. she know everything. They also helped me to extend my check out for two hours the hotel is located in a busy street but you will not gona hear any sound, near to metro station so also it's very easy to walk in the city and go to the red square..

5 star experience

トリップアドバイザーの評価 5.0/5

Charlea Janette B トリップアドバイザー認証口コミ

This is my 4th time in 5 visit to Moscow. I travel with a family for work. As I only speak English, this hotel makes me feel comfortable every time. It's clean and tidy. Staff are always helpful and the menu is tasty!!

Dear Janette, Thank you for choosing Mövenpick Moscow Taganskaya and for your loyalty to our hotel! We are glad that you were able to find a few minutes of your free time to share your opinion, It's very valuable to us. We are very pleased that you were satisfied with your stay. Thank you again for your feedback. We hope your next visit will be as enjoyable as this one. Sincerely, Oleg Knyazev Front Office Manager

All but 5 stars place.

トリップアドバイザーの評価 2.0/5

kanterezza トリップアドバイザー認証口コミ

Five stars hotel in central emplacement of the capital, member of Accor hotels french chain, what possibly could go wrong? After researches I booked in Mövenpick for two nights. As platinum member of Accor group, I was really confident about my stay. What finally I got? 1 - During check-in the first information was "no upgrade available today because no superior room are available" - since platinum member can have the upgrade. Therefore it's possible to book a superior room using Accor application at this moment. Passing. 2 - First try of me to ask a later checkout before departure. First "come back see administrator tomorrow morning" done. 3 - "You have free drink voucher" - "the bar isn't available because of some filming". Passing. Time to go to the room, standard and basic one. Let's see. I found a clean place with some nice design and furniture. But this space is a really one small room for two big beds and an armchair. There is no working table, basic room isn't done for some work. There is no place at all to put a luggage, basic room isn't done for travelers neither. And despite the snow, clay and dirt on Moscow streets nothing available to put your dirty shoes to avoid ugly sports on the ground. Naturally there is no welcome service for platinum member, it's becoming just a detail. If we add a "come back at evening to see another administrator" the next day morning visit - always for asking a later checkout. An expensive and average restaurant (use a Yandex food service or go to one of close and good restaurants in the area instead, really). What we can add from positive on the place? The swimming pool and spa zone (sauna, hammam) are nice in the middle of snow and winter, the staff here is nice and kind. My third visit at front desk to ask a later checkout was the same with a "come back tomorrow morning", but at this time I got my "welcoming service" delivered in my room, plate of fresh fruits, highly appreciated. Finally the third day and fourth visit to front desk allowed me to book a later checkout (13h instead of 12h because the usual "no room are available" even if you could book one using Accor application for the next day). To resume: if you ask nothing if you book a superior room or a suite if you manage an exterior food you can pass some nice time here, in the center of the capital. Otherwise just take another place. Since you're never feeling yourself as a special guest, despite any status made especially for this.

Dear guest, Thank you for taking the time to share your experience of your stay at our hotel. I am very sorry that the service offered did not meet your expectations. Please accept our sincere apologies for that inconveniences. According to ALL Accor loyalty program you can receive an upgrade to the next room category, if It’s available at time of check-in. As for the late check-out, again referring to the rules of the loyalty program, late check-out is available upon request and subject to availability, if the hotel's occupancy allows it. Over the past two months, the hotel has had a fairly high occupancy, especially on weekends, which may have been the determining factor for the decision. However, late check out was provided until 13:00. This is also a late check-out, anyway, though not as late as you would like. Why were we able to confirm this information to you only on the day of departure? As I mentioned earlier, during a high period of work it is very difficult to predict the availability of rooms for future dates, since rooms are booked every minute, so colleagues did not guarantee you in advance, so as not to upset you if suddenly this category was completely booked. These are my assumptions about these aspects, since I do not know all the details. I will be very grateful if you find the opportunity to contact me by e-mail H9255-FO3@accor.com to clarify the details of your stay (dates of stay, room number), so that we can analyze this remark in more detail and make appropriate decisions. Let me once again offer our apologies. We understand that these circumstances have marred your stay at the hotel. We will take into account all your comments and will work hard on them. This information will certainly allow us to improve the quality of customer service. We sincerely hope that this visit to the hotel will not be decisive and that you will visit us again in the future. Sincerely, Oleg Knyazev Guest Experience Manager H9255-FO3@accor.com 8-495-777-13-53 (8067)

Great modern and friendly hotel at a great location

トリップアドバイザーの評価 5.0/5

Tim22Travel Couples - トリップアドバイザー認証口コミ

The hotel is modern, impeccably clean and beautiful. The service here is very friendly and knowledgeable. The location is 3 minutes from a major subway/metro station which makes accessing the rest of the city easy. The hotel is located next to a busy street, but the sound isolation is perfect (our room was facing the street). The neighborhood is very safe with a lot of restaurants close and a convenience store close to the metro station. The also have a gym and a spa on site, but I didn't try it out. The rooms have an in-room safe box, a Nespresso machine, a water boiler (for tea), and cups. In a nutshell, this is a great hotel, and I highly recommend it. I will definitely stay here again.

Dear Guest, Thank you for taking your time to share you experience regarding your stay in our hotel. We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home. We are happy to know that you had a pleasant stay in our hotel. We appreciate your support and high evaluation of our service and staff. I will let my colleagues know your positive opinion. They will be very motivated. Look forward to serving you again. Best regards, Aina Dadueva Front Office Manager Mob.: +7 967 060 53 10 Email: H9255-FO@accor.com

Modern and Friendly Hotel and Service.

トリップアドバイザーの評価 4.0/5

wspaltenstein Couples - トリップアドバイザー認証口コミ

Good Check In. Ask why there was no Coffeemaschine in the Room?? Booking. Com has it on Photos. In 10 minutes they delivered a Maschine. But again I am surprised no Mövenpick Capsules? But in the Loby they sell Mövenpick Coffee. Entrance of the Room bad, wet from melting Snow!! Bad Idea to have Carpet, dirty and wet.

Dear Wspaltenstein, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. Let me thank you for your comments regarding the coffee machines. This information will allow us to improve the quality of customer service and increase the loyalty to Movenpick brand in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Oleg Knyazev Guest Experience Manager

との提携 TripAdvisor

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