Hotel Novotel Xi'an SCPG

This is a 4-star hotel, but providing 6-star service. The excellent service comes from the moment you arrived at 1st floor, and then you can find same excellent service from checkin counter, lounge in 26th floor, the restaurant staff and even the room-cleaning lady. The location is also very good: Metro is only 3 minutes walk away and you can find everything in the mall where the hotel is located. I have stayed in this hotel many times and this is my only choice when I go to Xian. The hotel does get my strong recommendation.

Very well maintained property, quality what should be in all accorhotels still possible to find in China, not in Europe. Staff not very good in English and problem solving oriented, but if they have managers like Leo they can work well. Minor remarks for the not offering upgrade and welcome gift as well as short list of welcome drinks.

I'm glad I stayed at this hotel for first trip to Xi'An. Well located within walking distance to shops, restaurants and the metro. Staff have been helpful although not all are proficient in English (may affect overseas tourists). Spacious room, supply with complementary water for guests every day, fridge and comprehensive room facilities. Hotel has a gym, bar and restaurants. Overall I feel it has been a pleasant stay and met my expectations for 4* hotel, representing good value.

Well located hotel in the center of the city close to the metro. Unfortunatelly the choice of drinks at the bar is very poor (only one type of beer) and no staf speaks English even if they try to be very helpful. .

My mum arrived from the Caribbean to visit me in Shanghai. We began traveling around China And have enjoyed our stay at all the Accor Hotels we booked in Beijing, Xi’an and in Hong Kong. Our best experience was at Xi’an SCPG. This was largely due to the very personal touch of one of the managers, Leo Wu. He helped us to plan our trip around the city to ensure that we took in all the sights to the city wall, the bell and drum tower, Muslim street and arranged our tour to The Terrocotta Warriors Museum where we had the opportunity to meet one of the farmers who discovered the warriors! The best thing about this hotel was that every member of staff that we encountered were very professional, friendly and helpful. From the doormen who helped us with taxi’s around the city to Demi in the bar who helped us to settle for World Cup matches. A very special thank you to Leo Wu for ensuring we had such an amazing stay at this beautiful hotel in Xi’an.