Novotel Xi'an SCPG Hotel

TripAdvisor rating 4.5/5 126 reviews
Novotel Xi'an SCPG
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+ 21 Services
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Hotel extras

  • Adjacent to Xian Metro Line 2

  • Only 10 minutes to the city center by metro

  • Seamless connection with the city's shopping center

  • Kid's Corner and Virtual Concierge available

  • Only 10 minutes walking distance to Daming Palace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 4 to 6 years
  • Air conditioned
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Electric car recharging units
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Children's Club for 4 to 6 years
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Free 24 hrs service.

Hotel location

Novotel Xi'an SCPG

No 33
Wei Yang Road
710016
xian
china

Tel: +862986268888

Fax: (+86)2986269998

Contact email

Check-in from 14h00

Check out up to 12h00

  • LONG SHOU STATION :   NO 26 NO 33

  • LONG SHOU YUAN STATION :   METRO LINE 2 Long Shou Yuan

  • By plane

    XIAN YANG AIRPORT At 33km / 20.51 miles

  • By train

    XIAN At 3.7km / 2.3 miles

  • By train

    XIAN NORTH RAILWAY At 10km / 6.21 miles

  • By train

    XIANBEI RAILWAY STA At 10km / 6.21 miles

  • By train

    XIANRAILWAYSTATION At 3.3km / 2.05 miles

GPS :34.294166, 108.947691

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Multimedia hub(...)

Superior Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side, Historic side view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 60
  • Views: Historic side view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 74
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

With elegant style and unique design, on the 7th floor Food Exchange offers an array of modern Asian and International cuisine for the amazing dining experience. Floor to ceiling windows can provide panoramic view of the ancient city.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHINESE PRIVATE ROOM

Type of cuisine: Other cooking style

Photo non contractuelle / Strictly non binding

The elegant Chinese private room can host up to 26 guests or be divided into two separate spaces. Equipped with 55inch television and floor to ceiling windows that offers natural lighting.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TANG TEA BAR

Photo non contractuelle / Strictly non binding

Located on the eighth floor of the hotel with excellent vision,Tang Tea Bar provides guests with a professional coffee and tea and cocktails. By night time, the live DJ entertainment will let your body and mind gets relaxation thoroughly.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 130

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Xi'an SCPG

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

1,718 reviews

tripadvisor

TripAdvisor Rating 4.5/5

126 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent location

Customer review rating 4.5/5

Song Business - 30/11/2019 Confirmed reviews ALL

Slow during checking out (due to only one person serving and long queue. The lady who was serving is very polite and patience.)

Dear Mr. Yong Song T., Thank you for taking the time to tell us about your experience at the Novotel Xi'an SCPG. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very beautiful toilet and room

Customer review rating 4.5/5

Clk Families - 29/11/2019 Confirmed reviews ALL

Near to Metro and shopping mall, many local restaurants nearby, a modern supermarket etc. Good discount during promotion. Will stay agai if visit Xian again

Dear Mr. Keang L., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Definitely a place to stay

TripAdvisor rating 4.5/5

NorthStar555231 Business - 26/11/2019 TripAdvisor review

This is a 4-star hotel, but providing 6-star service. The excellent service comes from the moment you arrived at 1st floor, and then you can find same excellent service from checkin counter, lounge in 26th floor, the restaurant staff and even the room-cleaning lady. The location is also very good: Metro is only 3 minutes walk away and you can find everything in the mall where the hotel is located. I have stayed in this hotel many times and this is my only choice when I go to Xian. The hotel does get my strong recommendation.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice rooms, fantastic breakfast and wonderful staff

Customer review rating 4.5/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Nice rooms, fantastic breakfast and wonderful staff

Dear Ms. Hine C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Comfortable and well appointed

Customer review rating 4.5/5

Anonymous Solo - 03/11/2019 Confirmed reviews ALL

A comfortable, well appointed room. Excellent choice at breakfast. Helpful room service staff (room service menu in the room was not the same as that in the restaurant so there was some confusion when ordering food)

Dear Ms.Elizabeth Christine W., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location, and great staff

Customer review rating 4.5/5

Eom Families - 26/10/2019 Confirmed reviews ALL

Thank you so much to Manager Frank!. He spoke English well, and was considerate.

Dear U. Yaeroung, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Comfortable

Customer review rating 4.5/5

Richard N. Business - 12/10/2019 Confirmed reviews ALL

Relaxing, clean, friendly efficient.

Dear Mr. Richard N., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Y. Business - 07/10/2019 Confirmed reviews ALL

The overall experience is fair. Breakfast lack of choices; room is small and clearly can hear the noise of next room.

Dear Ms. Jie Y. , Thank you for taking the time to tell us about your experience at the Novotel Xi'an SCPG. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please trust us will solve your concern about the variety of breakfast and room noise problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.5/5

Bernd Business - 09/09/2019 Confirmed reviews ALL

It is very difficult for foreigners to book the hotel if you already stay in China and don't speak Chinese

Dear Mr. Bernd K., Thank you for taking the time to tell us about your experience at the Novotel Xi'an SCPG. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will strengthen the basic hotel English training for our new staff to match the daily service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good experience

Customer review rating 4.5/5

Jacky H. Couples - 09/09/2019 Confirmed reviews ALL

We spend 4 days in this hotel. Free upgrade to suite. check in was good but staff was a real poker face. no smile and no welcome for platimum member. Breakfast was fine. Overall, as a Novotel, i think is not bad.

Dear Mr Zi Fan H., Thank you for the great review of our hotel! And we are going to train our new staff for the basic service, please believe us will be better. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

So so

Customer review rating 4.5/5

Fred C. W. Families - 08/09/2019 Confirmed reviews ALL

Breakfast is not good enough. Harsh brown was cold in early morning.

Dear Mr. Wai C., Thank you for taking the time to tell us about your experience at the Novotel Xi'an SCPG. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will improve our food quality and basic service in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent hotel

Customer review rating 4.5/5

Anthony Business - 06/09/2019 Confirmed reviews ALL

Good location, and warm services received from the hotel

Dear Loo C., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.5/5

Anonymous Business - 30/08/2019 Confirmed reviews ALL

i have a group chk in of 4 rooms in front of me and it took 20 min ! other than this everything is good.

Dear Mr. Chin Lam T., Thank you for taking the time to tell us about your experience at the Novotel Xi'an SCPG. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good Hotel

Customer review rating 4.5/5

Helder A. Families - 25/08/2019 Confirmed reviews ALL

Very good Hotel; very nice stay

Good hotel for biz staying!

Customer review rating 4.5/5

Lions S. Business - 23/07/2019 Confirmed reviews ALL

The service is fine and I will come back next time.

Dear Mr. S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Great stay at Novotel Xi'an SCPG

Customer review rating 4.5/5

Jackie O. Friends - 26/06/2019 Confirmed reviews ALL

Well decorated hotel, good location with shopping centre just next to the hotel, only 1 check-in staff receiving the guests at night time, but he handles very well and accommodating. Restaurant staffs are very kindly welcome and accommodating us even we patronize the restaurant near closing hours. The rooms are very nice and cleaned, well maintained by the housemaid daily.

Dear Kok Hoe O., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager
Customer review rating 4.5/5

S. Business - 20/06/2019 Confirmed reviews ALL

早餐需要改善,vegetable of salad area is not so fresh.

Dear S. Zhao Xi先生 , 尊敬的宾客,十分感谢您抽出宝贵的时间告诉我们有关您在西安印力诺富特酒店的入住体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在西餐厅,我们的厨师也精心准备了本地特色小吃来丰富我们早餐的品种。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。祝您生活愉快! Sincerely, Emilie Men 宾客关系经理

More than what you can expect

Customer review rating 4.5/5

Musiclover Business - 20/06/2019 Confirmed reviews ALL

Every staff in the hotel is quite nice: from the moment I checked-in until I checked-out. In particular, I would like to say thank you to Master Chef Ge (葛行政主廚) who had been so kind to me every time I went to the restaurant. When I went to say goodbye last day, the restaurant manager even prepared some simple snacks for my travel back home. The service from the gentleman in the 26th floor lounge was also very impressive. The hotel location of course is perfect and the room is very clean and quite. I definitely will stay at the Novotel when I go to Xian next time.

Dear Ying Kuei Y., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager

Mr

Customer review rating 4.5/5

Ardan H. Business - 09/06/2019 Confirmed reviews ALL

Location was nice. Check-in was easy even though i was a bit disappointed of not being able to apply my asia miles member to the hotel booking. Hotel staff was friendly even though quite a few times misunderstood what i meant. Day 2 of my stay i got back to hotel but my room was not done yet, and it took me many times to ask reception to explained what happened. Until i said "my room was not cleaned yet, what happened?" The day after, i came back and saw a flashing light on the phone telling me there is a message. I picked up the phone and press the message button. Right after, i was connected to a person and i asked him "i got a message in my phone, may i know what/who sent me the message?" the guy asked me wait in my room. 5 minutes after my room was knocked by the hotel staff who came together with a handyman bringing a ladder. Seriously this is strange. So yeah.. It was weird and a bit annoying experience if i may say. I can also hear the tv from the other room every night.

Dear Mr Tubagus Ardan H., Thanks for sharing your feedback. We have taken note of your comment, which we regard as very serious, and would like to take this opportunity to apologize for the unpleasant experience you had at our hotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate training to improve our staff skills and add some local food in breakfast. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Men Guest Relation Manager

Nice room, food at restaurant on 7F is still not at standards...

Customer review rating 4.5/5

I. Solo - 27/05/2019 Confirmed reviews ALL

Excellent welcome by the reception team and manager, fast check-in and out... Restaurant is below average of other Novotels...

Dear Mr. I., We very much appreciate your comments regarding your stay at the Novotel Xi'an SCPG. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important . Please rest assured that we have report to the breakfast issue to the F&B Team and hotel management team to taking the appropriate measures to improve the food quality and variety . We appreciate your sharing your concerns, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Men Guest Relation Manager Novotel Xian SCPG
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