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Novotel Bukittinggi Hotel 4 stars

Customer review rating 4.3/5 2,834 reviews

ALLSAFE approved hotel

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Novotel Bukittinggi
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+ 21 Services

Hotel extras

  • Secure car park around Hotel

  • 6 Meeting Rooms with up to 1000 people capacity, around 626 m² of flexible space

  • Unheated Outdoor Swimming Pool & Fitness Centre

  • Free WiFi, Air Conditioned rooms, Coffee & Tea Maker, Baby Sitting Equipment on Request

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • MINANG KABAU Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Bicycles rental
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bukittinggi

Jl Laras Datuk Bandaro
26115 bukittinggi
indonesia

Tel: +6275235000

Fax: (+62)75223800

Check-in from 14h00

Check out up to 12h00

  • ANS :  Padang

  • PT.TRANEX MANDIRI :  Padang

  • By plane

    MINANG KABAU At 75km / 46 miles - Shuttle paying

GPS :-0.306103, 100.367778

Our accommodation(s)

All 101 rooms have a sophisticated, modern design. They feature a key card lock, air conditioner, cable TV, shower with hot and cold water, IDD telephone line, minibar and coffee & tea making facilities.

SUPERIOR WITH KING SIZE BED

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

SUPERIOR ROOM WITH TWIN BED

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH DOUBLE BED

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH TWIN BED

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH DOUBLE BED MOUNTAIN VIEW

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: Mountain view *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH TWIN BED MOUNTAIN VIEW

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: Mountain view *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

1 KING BED JUNIOR SUITE

Accessible room
  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Views: Mountain view *

Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

SIANOK RESTAURANT

Type of cuisine: International

The open air Sianok restaurant features local Padang specialties, Indonesian and international cuisines.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

ANAI

The Anai Bar is the perfect spot to enjoy cocktails and stunning mountain view. Live Entertainment is available from Monday to Saturday

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday Closed
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 626 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Bukittinggi

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,834 reviews

tripadvisor

TripAdvisor Rating 4.0/5

432 reviews

the 1st time got poor service in this hotel

Customer review rating 3.0/5

Helen M. Families - 07/06/2021 Confirmed reviews ALL

We usually stayed in this hotel when we were in Bukittinggi. Latest visit was November, 2020. We found some unsatisfied experience: * no shower gel & shampoo when we entered the room * short of meal when ordered room service * only 1 machine was working in fitness gym

Dear SURYAWAN SUTJIADI , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager
Customer review rating 3.5/5

Dicky Business - 07/06/2021 Confirmed reviews ALL

all in general is fine

Dear DICKY SULISTIO , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Very very well locates

Customer review rating 4.0/5

Iffah Families - 02/06/2021 Confirmed reviews ALL

Overall is good, but when i came to the room, it was not well-cleaned as I found tiny trash on the floor and the stuff in the room is quite old (like phone and the blue pillow), and the tea box was full of dust ... The service was great! So i wish when i stay again in the future the room is improved.

Dear IFFAH ZAKYA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Very good service!

Customer review rating 4.5/5

Alaitanisa N. Families - 02/06/2021 Confirmed reviews ALL

I picked the wrong date for my stay through 3rd party. I emailed novotel bukittingi late at night to discuss about this and novotel quickly got back to me in the morning. I was told that they would move the preferred date manually without me having to call the 3rd party nor pay additional fee. Thanks, Novotel Bukittinggi, especially Ibu Mutya for the assistance!

Ibu ALAITANISA N. yang terhormat, Kami sangat berterima kasih atas komentar Ibu mengenai kunjungan di Novotel Bukittinggi. Sangat menyenangkan bagi kami untuk menerima umpan balik dari Ibu. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Ibu, dan kami menunggu kunjungan Ibu berikutnya di Novotel Bukittinggi. Hormat kami, General Manager

Good location and Good Food

Customer review rating 5.0/5

Rafli R. Business - 29/05/2021 Confirmed reviews ALL

Not enough words to explain my experiences

Dear RAFLI r. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Vintage

Customer review rating 4.5/5

Nw Business - 26/05/2021 Confirmed reviews ALL

Great experience in centre of Bukittinggi

Dear NOFRIYADI WIDODO , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Happy Honeymoon

Customer review rating 5.0/5

Michael Couples - 20/04/2021 Confirmed reviews ALL

Comfortable room and enviroment , excellent service , good view , great breakfast

Dear MICHAEL WILLY , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

good stay

Customer review rating 3.5/5

Anonymous Friends - 18/04/2021 Confirmed reviews ALL

good staff

Dear ILHAM ZIKRI , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Slow respond

Customer review rating 3.0/5

Anonymous Families - 14/04/2021 Confirmed reviews ALL

The mineral water must request (did not on table at the first we arrive), telephone is off and we must wait the technician, the towel kinda dirty, the refrigerator is locked, can’t deliver breakfast to room although its pandemic, the ambience is good but you must improve ur service for a hotel with the middle expensive price range.

Dear DILA PRATIWI, Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Strategic location

Customer review rating 4.0/5

T Solo - 06/04/2021 Confirmed reviews ALL

The services are good, however the quality of food could be little bit better

Dear TEGUH, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Well located, good stay. Need to do some maintainance on the room door.

Customer review rating 4.5/5

Edward Families - 01/04/2021 Confirmed reviews ALL

The hotel was very nice, staff was amazing, location is perfect. Only need to fixed the door because its too old.

Dear EDWARD NANDO , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

well located ...

Customer review rating 4.5/5

Vincentius S. Business - 30/03/2021 Confirmed reviews ALL

hotel near a good place for sight seeing and eat...

Dear VINCENTIUS S. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Good staycation

Customer review rating 4.0/5

Brama S. Couples - 18/03/2021 Confirmed reviews ALL

Room was clean as always, but the lighting inside the room is not really good (just my opinion). Staff in reception area could be better, not really friendly, unlike the other accor hotel which usually exceptional. Overall, it was nice experience stay in Novotel Bukittinggi.

Dear BRAMA PUTRA S. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Awesome

TripAdvisor rating 5.0/5

zulfebriansyah230271 Business - 09/12/2019 TripAdvisor review

Stay in this heritage hotel last week was very excited. On one end of the spectrum I have which is in a league of its own in terms of design. Even beyond that, I see some hotels that are actually pleasant to spend time at, while some clearly don’t care much about repeat business.

Dear Zulfebriansyah, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Big dissapointment

TripAdvisor rating 2.0/5

rmakmur Friends getaway - 14/01/2019 TripAdvisor review

Big dissapointment. I asked for Non smoking rooms and receptionist told me that all 3 rooms that we rent are non smoking. However I found out letter on (due to the smell and my friend and I recurrent alergy as a result of inhaling the unhealthy air in the mroom) that my room and another room are smoking room. Thru the night, my friend and I were suffering from recurrent allergic due to the smell of the smoking room that we inhaled, event though the hotel changed my room after complaining. It didnt feel like an acoord hotel at all. Big dissapointment

Dear Makmur, Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Nice hotel

TripAdvisor rating 4.0/5

srisuryani2017 Family - 11/05/2017 TripAdvisor review

Beautiful landscape and architecture, located in the middle of the Bukittinggi city. Comfortable bed and view from the room. Breakfast was excellent. The pool was surrounded by the nice landscaping. Love this hotel. Will definitely stay here again!

Dear Sri Suryani , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

decent hotel with reasonable price

TripAdvisor rating 5.0/5

Melati P Family - 02/04/2017 TripAdvisor review

the room was clean and decent, you actually don't need an AC since the place is quite chilly. everything was actually good except the restaurant and bar service, took forever for our food and drinks to be served. same thing with the bar, we ordered two desert, took almost an hour.

Dear Melati , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Nice and comfortable

TripAdvisor rating 4.0/5

Faliabya Friends getaway - 07/10/2016 TripAdvisor review

The View of the hotel is beautiful ... Prime location in Bukittinggi .. The quality of the services is Two thumbs up .. The foods are excellent and the bedroom is good and hommy .. The staff of hotel are warmly, alwaya smile and gorgeous...

Our most recent 20 reviews

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