Novotel Bukittinggi Hotel 4 stars

Customer review rating 4.3/5 2,967 reviews

ALLSAFE approved hotel

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Novotel Bukittinggi
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+ 19 Services

Hotel extras

  • Secure car park around Hotel

  • 6 Meeting Rooms with up to 1000 people capacity, around 626 m² of flexible space

  • Unheated Outdoor Swimming Pool & Fitness Centre

  • Free WiFi, Air Conditioned rooms, Coffee & Tea Maker, Baby Sitting Equipment on Request

  • Advantage 5

Hotel location

Novotel Bukittinggi

Jl Laras Datuk Bandaro
26115 bukittinggi
indonesia

Tel: +6275235000

Fax: (+62)75223800

Check-in from 14h00

Check out up to 12h00

  • ANS :  Padang

  • PT.TRANEX MANDIRI :  Padang

  • By plane

    MINANG KABAU At 75km / 46 miles - Shuttle paying

GPS :-0.306103, 100.367778

Hotel services

SIANOK RESTAURANT

The open air Sianok restaurant features local Padang specialties, Indonesian and international cuisines.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 98 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 12 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • MINANG KABAU Additional charge
    • PDG Additional charge
  • Outdoor Parking Area
    • On site
    • 60 parking spaces
    • Private
    • Parking with security service
Well-being
  • Outdoor Swimming Pool
    • Outside
    • On site
  • Inbalance
    • On site
    • Massage
Family
  • Services for children
    • Childrens TV Channels
    • Outdoor playground for children
    • Play area

Our accommodation(s)

All 101 rooms have a sophisticated, modern design. They feature a key card lock, air conditioner, cable TV, shower with hot and cold water, IDD telephone line, minibar and coffee & tea making facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 626

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Bukittinggi

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,967 reviews

TripAdvisor Rating 4.0/5

433 reviews

Good stay

Customer review rating 4.0/5

Andy W. Families - 19/10/2021 Confirmed reviews ALL

It's a good stay, i booked junior suite. The place is clean , the hotel itself it's having classic theme however it's still comfy. One minor thing that happen is, when we are having breakfast around 9 AM , we asked the staff to clean the table and ask for a baby chair. But no one of the staff do it until we ask again, the staff also seems like having a "jutek" face , also most of the food is run out, we keep asking whether it will be refill or not since the breakfast schedule is until 10AM.

Dear ANDY WIRIYANTO , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

well located, friendly staff and good services

Customer review rating 4.5/5

Adolf H. R. Business - 19/10/2021 Confirmed reviews ALL

the experience is great, the staff are friendly with the excellence services but the breakfast meal is not so good because the menu is repeating and kinda boring

Dear ADOLF HANDOKO , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Good moment

Customer review rating 4.0/5

Rizky F. Solo - 16/10/2021 Confirmed reviews ALL

That was a good places for enjoy but i have somw trouble on my wastafle in my room. I'm in room 309 btw. But overall's good

Dear RIZKY F. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Well located

Customer review rating 4.0/5

Pingkan Families - 11/10/2021 Confirmed reviews ALL

Its a good stay and got nice view from my room

Dear THERESIA PINGKAN , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

goodstay

Customer review rating 5.0/5

Anonymous Solo - 06/10/2021 Confirmed reviews ALL

comfortable

Dear FANDY FIRDAUS , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Good

Customer review rating 3.5/5

Lia H. Families - 01/10/2021 Confirmed reviews ALL

The location is nice and the room is clean. However, the sofa linen in the room needs to be replaced, it looks old, a bit dirty, ripped a little almost look like a rag, sorry to say. I also didn’t find any hand soap nor the towel for bathroom mat. The good thing about the breakfast buffet is only in the bakery & pastries, the fresh milk and the traditional porridge station (mung bean, black sticky rice etc). The fresh fruit is okay but the color is so uninviting, looks pale and not fresh. While for other menu are more to local palate I guess, which disappoint me. Maybe because of more of your guests are from local people around but just thought I could escape the local taste at your hotel, just expect more of the quality standard of your prestige name. I hope this feedback is useful.

Dear LIA, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Nice

Customer review rating 4.5/5

Rendra Families - 25/09/2021 Confirmed reviews ALL

Comfy room.. nice staffs.. tasty food..

Dear RENDRA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

good stay

Customer review rating 4.5/5

Putri Couples - 16/09/2021 Confirmed reviews ALL

I will stay here again if I came back

Dear MULIA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Great classy hotel, excellent location.

Customer review rating 4.5/5

Ramil P. Friends - 22/08/2021 Confirmed reviews ALL

We were there for a break from work and it was a very satisfying stay considering it location near to the wisatas. The view of the mountain in the morning is so nice. Good place to unwind. Good breakfast setting.

Dear RAMIL PACLIJAN, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Well located

Customer review rating 4.0/5

Atep A. Solo - 19/08/2021 Confirmed reviews ALL

Definitely I’ll back to Novotel in my next visit in bukit, it’s near to gadang, and u can find local best culinary around

Dear ATEP SASTRA WIRA A , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Well Located

Customer review rating 4.0/5

Yudi D. Friends - 17/08/2021 Confirmed reviews ALL

The hotel is located near tourism area.

Dear YUDI D. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

A bit disappointed

Customer review rating 3.0/5

Ledy N. Business - 06/08/2021 Confirmed reviews ALL

I have stay at bukit tinggi novotel quite sometimes, but the last trip I was a bit sad about the cleanest of my room, not to mention I upgrade the room. The room was 332, there’s a leak in the sink, the toilet water keep running, you could feel the floor was not properly swept, and I found hair in each bed. I didn’t complain earlier to the management because I have been on the road trip for 9 hrs so when I saw it all, I just said to my self, let’s just do this, rather than complaining and have no room to stay for the night. All my past experiences staying in bukit tinggi novotel has been splendid tho, I hope my review will help bukit tinggi novotel keeping up their standard back on track or even better.

Dear LEDY N., Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Good stay

Customer review rating 4.0/5

Puji K. E. M. Families - 04/08/2021 Confirmed reviews ALL

Nice experience, nice view and nice staff. what a good place to stay ^_^

Dear EGI m. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Not meet my expectation

Customer review rating 2.5/5

Putri Families - 01/08/2021 Confirmed reviews ALL

I’ve found a couple little cockroaches at the bar table. I reported that, but they just sent the cleaning service to clean up the table. Thats it. And the cockroaches still there! They also gave us the very old towel which is not worth the room rate. I’m surely not gonna back to this hotel ever.

Dear ADE PUTRI , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Awesome

TripAdvisor rating 5.0/5

zulfebriansyah230271 Business - 09/12/2019 TripAdvisor review

Stay in this heritage hotel last week was very excited. On one end of the spectrum I have which is in a league of its own in terms of design. Even beyond that, I see some hotels that are actually pleasant to spend time at, while some clearly don’t care much about repeat business.

Dear Zulfebriansyah, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Big dissapointment

TripAdvisor rating 2.0/5

rmakmur Friends getaway - 14/01/2019 TripAdvisor review

Big dissapointment. I asked for Non smoking rooms and receptionist told me that all 3 rooms that we rent are non smoking. However I found out letter on (due to the smell and my friend and I recurrent alergy as a result of inhaling the unhealthy air in the mroom) that my room and another room are smoking room. Thru the night, my friend and I were suffering from recurrent allergic due to the smell of the smoking room that we inhaled, event though the hotel changed my room after complaining. It didnt feel like an acoord hotel at all. Big dissapointment

Dear Makmur, Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Nice hotel

TripAdvisor rating 4.0/5

srisuryani2017 Family - 11/05/2017 TripAdvisor review

Beautiful landscape and architecture, located in the middle of the Bukittinggi city. Comfortable bed and view from the room. Breakfast was excellent. The pool was surrounded by the nice landscaping. Love this hotel. Will definitely stay here again!

Dear Sri Suryani , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

decent hotel with reasonable price

TripAdvisor rating 5.0/5

Melati P Family - 02/04/2017 TripAdvisor review

the room was clean and decent, you actually don't need an AC since the place is quite chilly. everything was actually good except the restaurant and bar service, took forever for our food and drinks to be served. same thing with the bar, we ordered two desert, took almost an hour.

Dear Melati , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Nice and comfortable

TripAdvisor rating 4.0/5

Faliabya Friends getaway - 07/10/2016 TripAdvisor review

The View of the hotel is beautiful ... Prime location in Bukittinggi .. The quality of the services is Two thumbs up .. The foods are excellent and the bedroom is good and hommy .. The staff of hotel are warmly, alwaya smile and gorgeous...

Our most recent 20 reviews

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