Novotel Bukittinggi Hotel 4 stars

We expected a Novotel standard while staying here, but we received something below it. Don't expect European standard Novotel here. Fresh towels were not provided, and upon asking.. the staff thought that we wanted to exchange old towels for fresh ones. Used tissue was found in the toilet, so we are really unsure if the bathroom was even cleaned or not. Breakfast was good, but it is best to go early in the morning as they do not refill the food later in the morning. Nothing much was left when we went for breakfast at 9am. We got a room along the busy street, so it was pretty noisy with car honks and alarms.

Good drink Good food Best access

(+) Great Breakfast (-) Pay attention/improve your room cleaness Provide more parking space

The front desk reception was attentive, need more improvement during the breakfast - to show the available table for the incoming guests. The room and bathroom were clean.

Satisfied with the service, Perfect location, very friendly staff, Affordable price, Great ambiance

Many item at the breakfast and delecious

Most staff while friendly need further training. The receptionist was warm and welcoming. That was nice. At breakfast we ordered simple omelette. It took over half an hour. Cold egg left on the counter just won't cut it. The furniture at every location needed replacement. They looked tired and unclean. We had been visiting the hotel under different management in the last ten years. The furniture remained mostly the same. Given the rate that was comparable to that of Canadian or Swiss Novotel your parent company needs to revamp this particular location. What a shame as we enjoy the location and brand.

STAFF IS FRIENDLY AND NICE, BUT THE ROOMS ARE A LITTLE OLD, AND I ALWAYS HAVE A PROBLEM WITH THE HOT WATER, ITS NOT HOT ENOUGHT TO SHOWER SPECIALLY AT NIGHTS, AND THE WATER PRESSURE IS NOT STRONG ENOUGH.

Check in and check out was great, the hotel is smack in the middle of city center, attentive service during breakfast, the only down side was the room door need a bit maintenance, its a bit hard to open our room door.

It,s agood hotel but the breakfast don't have variation on International menu

Very strategic location in the middle of the city

not bad

Although we check in late, still the staff treat our family very patient,polite n helpful.

It is a nice hotel . Nice architecture . Well maintained room . Friendly and welcoming staff.

Stay in this heritage hotel last week was very excited. On one end of the spectrum I have which is in a league of its own in terms of design. Even beyond that, I see some hotels that are actually pleasant to spend time at, while some clearly don’t care much about repeat business.