Novotel Bukittinggi Hotel 4 stars

TripAdvisor rating 4.0/5 420 reviews
Novotel Bukittinggi
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Secure car park around Hotel

  • 6 Meeting Rooms with up to 1000 people capacity, around 626 m² of flexible space

  • Unheated Outdoor Swimming Pool & Fitness Centre

  • Free WiFi, Air Conditioned rooms, Coffee & Tea Maker, Baby Sitting Equipment on Request

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • MINANG KABAUPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bukittinggi

Jl Laras Datuk Bandaro
26115
bukittinggi
indonesia

Tel: +6275235000

Fax: (+62)75223800

Contact email

Check-in from 14h00

Check out up to 12h00

  • ANS :   Padang

  • PT.TRANEX MANDIRI :   Padang

  • By plane

    MINANG KABAU At 75km / 46 miles - Shuttle paying

GPS :-0.306103, 100.367778

Our accommodations

All 101 rooms have a sophisticated, modern design. They feature a key card lock, air conditioner, cable TV, shower with hot and cold water, IDD telephone line, minibar and coffee & tea making facilities.

SUPERIOR WITH KING SIZE BED

  • Max. number of persons: 4
  • Area: From 24
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

SUPERIOR ROOM WITH TWIN BED

  • Max. number of persons: 4
  • Area: From 24
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH DOUBLE BED

  • Max. number of persons: 4
  • Area: From 24
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH TWIN BED

  • Max. number of persons: 4
  • Area: From 24
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH DOUBLE BED MOUNTAIN VIEW

  • Max. number of persons: 4
  • Area: From 24
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH TWIN BED MOUNTAIN VIEW

  • Max. number of persons: 4
  • Area: From 24
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

1 KING BED JUNIOR SUITE

  • Max. number of persons: 2
  • Area: From 36
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

1 KING BED + 2 SG BED IN ROOM SINGGALANG SUITE

  • Max. number of persons: 6
  • Area: From 72
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

SIANOK RESTAURANT

Type of cuisine: International

The open air Sianok restaurant features local Padang specialties, Indonesian and international cuisines.

Lunch

06:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANAI

Photo non contractuelle / Strictly non binding

The Anai Bar is the perfect spot to enjoy cocktails and stunning mountain view. Live Entertainment is available from Monday to Saturday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 626

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Bukittinggi

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,451 reviews

tripadvisor

TripAdvisor Rating 4.0/5

420 reviews

Awesome

TripAdvisor rating 4.0/5

zulfebriansyah230271 Business - 09/12/2019 TripAdvisor review

Stay in this heritage hotel last week was very excited. On one end of the spectrum I have which is in a league of its own in terms of design. Even beyond that, I see some hotels that are actually pleasant to spend time at, while some clearly don’t care much about repeat business.

Dear Zulfebriansyah, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Need room repair or big renovation

Customer review rating 4.2/5

Hadianto Families - 02/12/2019 Confirmed reviews ALL

Broken mirror, dirty old furniture, tile & bathroom

Dear TOTOK , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Happy

Customer review rating 4.2/5

Ailin Families - 26/11/2019 Confirmed reviews ALL

Good experienced stay here during my anniversary. Dinner was good but the waiter just 1 person so it’s hard to call the waiter. But overall i’m happy to stay here, good food, good room, friendly staff. And the location so strategic in bukit tinggi. Hope i could stay there again

Dear AILIN MURNIATI , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Mr.

Customer review rating 4.2/5

Yanto C. Families - 23/11/2019 Confirmed reviews ALL

Nice and very clean hotel, perfect place to re charge my batterie, And great staff hospitality, Thanks a lot to House keeping and receptionist whom informed us, our lost n found immediately, Saluddd

Dear YANTO FIRDO, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

good breakfast

Customer review rating 4.2/5

Desgit Families - 20/11/2019 Confirmed reviews ALL

friendly staff

Dear DESY GITAPRATAMA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Bad experience for the 2nd time.

Customer review rating 4.2/5

Boon Friends - 19/11/2019 Confirmed reviews ALL

This is my 2nd time in the row staying with Novotel Bukittinggi. I really doubt I will be returned to stay for the 3rd time. I stayed for a night for the 1st time from 27-28 Jul 2019. I had a bedsheet with multiple blood stains and being changed with apology. Receiving the same survey form which I had feedback for the 1st time. No action and improvement taken until I stayed for the 2nd time recently from 16-17 Nov 2019. I asked myself to give you a 2nd chance, but unfortunately this time I had a very dirty towel!!! They change WITHOUT any apology. I had all the evidence with me. I wonder what kind of training, quality and standard had been going through! Is this because of the local culture? Come on, you are Novotel and I would have better expectations with the room rate I had paid! Your frontdesk personnel is very helpful and WIFI connections speed is excellent I must say that. However, other than these I don't see any advantage to pay so much money to stay here and giving myself a disappointment! Never again! Before I recent 2nd time staying with Novotel Bukittinggi, I did send an email replying to the Novotel General Manager and no response and simply ignoring my email. Well, fine. I may thought the email may not reach the General Manager, so I giving the 2nd try to stay with Novotel Bukittinggi again. What a disappointment!

Overall i enjoyed my stay at Novotel Bukittinggi

Customer review rating 4.2/5

Jerry P. Y. Business - 13/11/2019 Confirmed reviews ALL

It was good.

Dear JERRY PRIMA Y. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager
Customer review rating 4.2/5

Fanny Families - 05/11/2019 Confirmed reviews ALL

This is my first time went to Bukittinggi. And choose novotel for stay. the hotel location is in city center, close to the famous jam gadang and food area. Surprisingly the the hotel building is quite old but in very good maintenance. There is swimming pool but kids area was to narrow. Over all is great experience stay at novotel. Hopefully my next visit can stay in new building area.

Dear FANNY ELVANDARI , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Nice hotel!

Customer review rating 4.2/5

Jeihan Families - 05/11/2019 Confirmed reviews ALL

One of the best hotels in Bukittinggi in my opinion. I chose a room with a mountain view. but all I can see is half a mountain because it's covered by a big tree. then the air conditioner is also difficult to control. maybe it's good to use a singke AC. other than that I am very happy with the restaurant service. The breakfast menu is delicious and varied. thank you

Dear JEHAN , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Mrs

Customer review rating 4.2/5

H.hashim Couples - 04/11/2019 Confirmed reviews ALL

Good. But if can replace the old furnitures in the room with new one could be better.

Dear HANAZURA BINTI HASHIM , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

nice but no other choice

Customer review rating 4.2/5

Yudha Business - 04/11/2019 Confirmed reviews ALL

very good services, superb breakfast, standard old room, however it is expensive with such room like that

Dear RIECKY PATRAYUDHA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Good and clean hotel

Customer review rating 4.2/5

Hamzah M. Couples - 04/11/2019 Confirmed reviews ALL

The location of hotel is in center area, very close to the mall and big clock. Food also good and I like to take my breakfast in the garden. Good and very friendly staff.

Dear HAMZAH M.,, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Good

Customer review rating 4.2/5

Rizanda M. Families - 03/11/2019 Confirmed reviews ALL

Nice hospitality

Dear RIZANDA , We very much appreciate your comments regarding your stay at the Novotel Bukittinggi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing stay at Bukittinggi

Customer review rating 4.2/5

Vieta Business - 02/11/2019 Confirmed reviews ALL

Rooms was clean, location is amazing and most of all I like their outdoor cafe and garden, really worth the stay!

Dear DEVIETA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Overwhelming!

Customer review rating 4.2/5

Yudhi P. Couples - 31/10/2019 Confirmed reviews ALL

This is my super short trip in Bukittinggi, but stay in Novotel Bukittinggi leaves a good memories in my mind. Clean and Tidy room, nice mountain view, good breakfast, and friendly staffs. Keep up the gooddwork!

Dear YUDHI PRIMA WARDINATA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Great hotel in central location

Customer review rating 4.2/5

Agustian R. Families - 30/10/2019 Confirmed reviews ALL

This hotel is very comfy, not to mention their services to member. Also the location is really in the central. Just a walking distance to the famous Jam Gadang of Bukittinggi

Dear AGUSTIAN R. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Satisfying

Customer review rating 4.2/5

Ika Families - 30/10/2019 Confirmed reviews ALL

The breakfast was superb with various choices. The hotel was in the heart of the city which made it easier for tourists to go for shopping at the nearby shops and to find traditional delicacies at the nearby stalls. Unfortunately, it was hard to get a goodnight rest on Saturday night as the hotel had some sort of performances at the lobby area. Even though I stayed on the 3rd floor, the noises were disturbing especially for my 3-year-old son. Perhaps, the hotel could have it somewhere else. For example, outside the coffee house or at some open areas. We do enjoy some entertainment from the locals but please have it at the right place and at the right time. But overall, my stay at the hotel was satisfying. Thank you.

Dear NORFAZLIKA ABD KARIM , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Good view in room

Customer review rating 4.2/5

Raden T. Solo - 27/10/2019 Confirmed reviews ALL

The room like classic, very comfortable, and good services

Dear RADEN T. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Lovely hotel and friendly staff

Customer review rating 4.2/5

Amy Families - 22/10/2019 Confirmed reviews ALL

This is a really nice hotel. The staff are really friendly, yummy food and drink options and comfortable rooms. The pool area is lovely however this time I stayed the pool was a bit dirty and the steps slippy with algae and a lot of the sun loungers were broken. This wasn't the case when I came in May so I wonder if it's just an end of season problem? I would stay here again and recommend it. It is in a great location to walk to all the touristy sites of Bukittinggi.

Dear AMY HICKS , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Overall good stay wt improvement needed for a few areas

Customer review rating 4.2/5

Zolidamohd D. Families - 22/10/2019 Confirmed reviews ALL

Good location near the town center, spacious room, comfortable bed. Nice and tasty buffet breakfast; combination of western and local food. Hotel need to be more wheelchair friendly. Egg station for breakfast needs improvement; very slow service and poorly prepared omelette and sunny side; staff seems to struggle and unable to cope. Music too loud at night; be considerate to other guests trying to rest and sleep.

Dear ZOLIDA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager
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