Novotel Bukittinggi Hotel 4 stars

Customer review rating 4.3/5 2,915 reviews

ALLSAFE approved hotel

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Novotel Bukittinggi
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+ 19 Services

Hotel extras

  • Secure car park around Hotel

  • 6 Meeting Rooms with up to 1000 people capacity, around 626 m² of flexible space

  • Unheated Outdoor Swimming Pool & Fitness Centre

  • Free WiFi, Air Conditioned rooms, Coffee & Tea Maker, Baby Sitting Equipment on Request

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • MINANG KABAU Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Bicycles rental
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bukittinggi

Jl Laras Datuk Bandaro
26115 bukittinggi
indonesia

Tel: +6275235000

Fax: (+62)75223800

Check-in from 14h00

Check out up to 12h00

  • ANS :  Padang

  • PT.TRANEX MANDIRI :  Padang

  • By plane

    MINANG KABAU At 75km / 46 miles - Shuttle paying

GPS :-0.306103, 100.367778

Our accommodation(s)

All 101 rooms have a sophisticated, modern design. They feature a key card lock, air conditioner, cable TV, shower with hot and cold water, IDD telephone line, minibar and coffee & tea making facilities.

Our restaurants and bars

SIANOK RESTAURANT

Type of cuisine: International

The open air Sianok restaurant features local Padang specialties, Indonesian and international cuisines.

ANAI

The Anai Bar is the perfect spot to enjoy cocktails and stunning mountain view. Live Entertainment is available from Monday to Saturday

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 626

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Bukittinggi

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,915 reviews

TripAdvisor Rating 4.0/5

433 reviews

good stay

Customer review rating 4.5/5

Putri Couples - 16/09/2021 Confirmed reviews ALL

I will stay here again if I came back

Dear MULIA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Great classy hotel, excellent location.

Customer review rating 4.5/5

Ramil P. Friends - 22/08/2021 Confirmed reviews ALL

We were there for a break from work and it was a very satisfying stay considering it location near to the wisatas. The view of the mountain in the morning is so nice. Good place to unwind. Good breakfast setting.

Dear RAMIL PACLIJAN, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Well located

Customer review rating 4.0/5

Atep A. Solo - 19/08/2021 Confirmed reviews ALL

Definitely I’ll back to Novotel in my next visit in bukit, it’s near to gadang, and u can find local best culinary around

Dear ATEP SASTRA WIRA A , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Well Located

Customer review rating 4.0/5

Yudi D. Friends - 17/08/2021 Confirmed reviews ALL

The hotel is located near tourism area.

Dear YUDI D. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

A bit disappointed

Customer review rating 3.0/5

Ledy N. Business - 06/08/2021 Confirmed reviews ALL

I have stay at bukit tinggi novotel quite sometimes, but the last trip I was a bit sad about the cleanest of my room, not to mention I upgrade the room. The room was 332, there’s a leak in the sink, the toilet water keep running, you could feel the floor was not properly swept, and I found hair in each bed. I didn’t complain earlier to the management because I have been on the road trip for 9 hrs so when I saw it all, I just said to my self, let’s just do this, rather than complaining and have no room to stay for the night. All my past experiences staying in bukit tinggi novotel has been splendid tho, I hope my review will help bukit tinggi novotel keeping up their standard back on track or even better.

Dear LEDY N., Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Good stay

Customer review rating 4.0/5

Puji K. E. M. Families - 04/08/2021 Confirmed reviews ALL

Nice experience, nice view and nice staff. what a good place to stay ^_^

Dear EGI m. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Not meet my expectation

Customer review rating 2.5/5

Putri Families - 01/08/2021 Confirmed reviews ALL

I’ve found a couple little cockroaches at the bar table. I reported that, but they just sent the cleaning service to clean up the table. Thats it. And the cockroaches still there! They also gave us the very old towel which is not worth the room rate. I’m surely not gonna back to this hotel ever.

Dear ADE PUTRI , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Good but need improvement

Customer review rating 3.5/5

Soraya Families - 10/07/2021 Confirmed reviews ALL

We have stay in many accor hotel group and we mostly satisfied, but we think novotel bukittinggi need to improve the cleanliness in the room and in front of the hotel room We love the breakfast menu but it need to be refill immediately

Dear LIZA SORAYA , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Great breakfast, other just so so

Customer review rating 3.5/5

Romi S. Families - 08/07/2021 Confirmed reviews ALL

we choose this hotel for its best location in bukittinggi, the parking area was limited but fortunately at that time we got the space after waiting for a while. the check in just so so, we book the room online with breakfast, the receptionist said the our room was exclude breakfast, i insisted by showong the booking details evidence, then they confirmed that breakfast included. The facility just so so, old style but clean. we did not find the floor mat at bathroom, but then delivered after requested. on second day, they clean our room, but the wet towel not changed, and mineral water not refilled, they delivered after requested, again. the best was breakfast experience, lot of variety and good ambience near the pool, my children love it.

Dear ROMI S. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Well located in the center of the town

Customer review rating 4.5/5

Dhini A. Families - 05/07/2021 Confirmed reviews ALL

We enjoy stay here where we can reach some facilities like shoping center, cafe and restaurant only by walking. One of them is well known Clock Tower Bukittinggi. We got the rooms with amazing view, Mount Singgalang and Marapi. We love it much. The kids also love swimming at pool. I love the foods as well. Novotel is a good choice when you stay in Bukittinggi.

Ibu DINI yang terhormat, Kami sangat berterima kasih atas komentar Ibu mengenai kunjungan di Novotel Bukittinggi. Sangat menyenangkan bagi kami untuk menerima umpan balik dari Ibu. Kami akan memberitahukan komentar Ibu kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Ibu, dan kami menunggu kunjungan Ibu berikutnya di Novotel Bukittinggi. Hormat kami, General Manager

Well located near city's icon

Customer review rating 4.5/5

Bayuadi Business - 05/07/2021 Confirmed reviews ALL

All goods

Dear BAYUADI HARDIANTO , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

All is good

Customer review rating 4.0/5

Timothy A. L. Families - 27/06/2021 Confirmed reviews ALL

Nice hospitality service, good location and herritage hotel

Dear TIMOTHY A L. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Well Spent Short Trip for Bukittinggi First Timer!

Customer review rating 4.5/5

Kia R. Business - 20/06/2021 Confirmed reviews ALL

The hotel is well located at the heart of Bukittinggi City. The food was good, the room was clean. Appreciate the water jar at the room as well! It just few steps away from the iconic Jam Gadang, the legend Pasa Ateh, the bird eyed view of mountain area, and the one you cant skip-Nasi Kapau at Lambuang - the old area of the market!

Dear RISKI ANUGRAH MURTI D , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Awesome

TripAdvisor rating 5.0/5

zulfebriansyah230271 Business - 09/12/2019 TripAdvisor review

Stay in this heritage hotel last week was very excited. On one end of the spectrum I have which is in a league of its own in terms of design. Even beyond that, I see some hotels that are actually pleasant to spend time at, while some clearly don’t care much about repeat business.

Dear Zulfebriansyah, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Big dissapointment

TripAdvisor rating 2.0/5

rmakmur Friends getaway - 14/01/2019 TripAdvisor review

Big dissapointment. I asked for Non smoking rooms and receptionist told me that all 3 rooms that we rent are non smoking. However I found out letter on (due to the smell and my friend and I recurrent alergy as a result of inhaling the unhealthy air in the mroom) that my room and another room are smoking room. Thru the night, my friend and I were suffering from recurrent allergic due to the smell of the smoking room that we inhaled, event though the hotel changed my room after complaining. It didnt feel like an acoord hotel at all. Big dissapointment

Dear Makmur, Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Nice hotel

TripAdvisor rating 4.0/5

srisuryani2017 Family - 11/05/2017 TripAdvisor review

Beautiful landscape and architecture, located in the middle of the Bukittinggi city. Comfortable bed and view from the room. Breakfast was excellent. The pool was surrounded by the nice landscaping. Love this hotel. Will definitely stay here again!

Dear Sri Suryani , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

decent hotel with reasonable price

TripAdvisor rating 5.0/5

Melati P Family - 02/04/2017 TripAdvisor review

the room was clean and decent, you actually don't need an AC since the place is quite chilly. everything was actually good except the restaurant and bar service, took forever for our food and drinks to be served. same thing with the bar, we ordered two desert, took almost an hour.

Dear Melati , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Nice and comfortable

TripAdvisor rating 4.0/5

Faliabya Friends getaway - 07/10/2016 TripAdvisor review

The View of the hotel is beautiful ... Prime location in Bukittinggi .. The quality of the services is Two thumbs up .. The foods are excellent and the bedroom is good and hommy .. The staff of hotel are warmly, alwaya smile and gorgeous...

Our most recent 20 reviews

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