My stay was not memorable as i used to be in the past. The hotel looks not well maintained, as reflected from my room, the mirror covering the wardrobe was broken at the top corner if not mistaken, the smell of room is old as i expected fresh odor, thanks to the fresh air from the city while i opted to open my window. The worst part was on the hot water, as I repeatedly informed and asked for technical assistance before taking shower around 6-8pm. Given it is cool at night, hot water is crucial. I still appreciate the hospitality of the staff, they are warm as usual, following accor standard. I also stayed in Mercure Padang n Ibis Padang, both are 2level below in term of hospitality. Cant wait to see this Novotel shines bright again.

overall, it was a good experience

Servis is Good

Center of City

Staff friendly, good service, good location. BUT please always check the special request. I booked around 1 month before, with special request to get room with city view (front gate view) and need early check in. Staff said check in can be around 2 PM, but I said that I put special request since I need to check out early later thus I want to check in early so I can rest early Finally, I could check in early but not with city room view (front gate view), staff got me the free upgrade for mountain view room which I don't requested (I don't need it). Room still not fully prepared, towel not ready but it's ok since I check in early around 11.30 PM. But the floor have a little dust and bed sheet kind of dirty (is it change or not?), I feel slightly disappointed with this. But overall I am satisfied with service and friendly staff also good location. It's not my first stay. I always stay in here everytime I go to bukittinggi and maybe will stay here later when I come back.