Novotel Bukittinggi Hotel 4 stars

This is my 2nd time in the row staying with Novotel Bukittinggi. I really doubt I will be returned to stay for the 3rd time. I stayed for a night for the 1st time from 27-28 Jul 2019. I had a bedsheet with multiple blood stains and being changed with apology. Receiving the same survey form which I had feedback for the 1st time. No action and improvement taken until I stayed for the 2nd time recently from 16-17 Nov 2019. I asked myself to give you a 2nd chance, but unfortunately this time I had a very dirty towel!!! They change WITHOUT any apology. I had all the evidence with me. I wonder what kind of training, quality and standard had been going through! Is this because of the local culture? Come on, you are Novotel and I would have better expectations with the room rate I had paid! Your frontdesk personnel is very helpful and WIFI connections speed is excellent I must say that. However, other than these I don't see any advantage to pay so much money to stay here and giving myself a disappointment! Never again! Before I recent 2nd time staying with Novotel Bukittinggi, I did send an email replying to the Novotel General Manager and no response and simply ignoring my email. Well, fine. I may thought the email may not reach the General Manager, so I giving the 2nd try to stay with Novotel Bukittinggi again. What a disappointment!

It was good.

This is my first time went to Bukittinggi. And choose novotel for stay. the hotel location is in city center, close to the famous jam gadang and food area. Surprisingly the the hotel building is quite old but in very good maintenance. There is swimming pool but kids area was to narrow. Over all is great experience stay at novotel. Hopefully my next visit can stay in new building area.

One of the best hotels in Bukittinggi in my opinion. I chose a room with a mountain view. but all I can see is half a mountain because it's covered by a big tree. then the air conditioner is also difficult to control. maybe it's good to use a singke AC. other than that I am very happy with the restaurant service. The breakfast menu is delicious and varied. thank you

Good. But if can replace the old furnitures in the room with new one could be better.

very good services, superb breakfast, standard old room, however it is expensive with such room like that

The location of hotel is in center area, very close to the mall and big clock. Food also good and I like to take my breakfast in the garden. Good and very friendly staff.

Nice hospitality

Rooms was clean, location is amazing and most of all I like their outdoor cafe and garden, really worth the stay!

This is my super short trip in Bukittinggi, but stay in Novotel Bukittinggi leaves a good memories in my mind. Clean and Tidy room, nice mountain view, good breakfast, and friendly staffs. Keep up the gooddwork!

This hotel is very comfy, not to mention their services to member. Also the location is really in the central. Just a walking distance to the famous Jam Gadang of Bukittinggi

The breakfast was superb with various choices. The hotel was in the heart of the city which made it easier for tourists to go for shopping at the nearby shops and to find traditional delicacies at the nearby stalls. Unfortunately, it was hard to get a goodnight rest on Saturday night as the hotel had some sort of performances at the lobby area. Even though I stayed on the 3rd floor, the noises were disturbing especially for my 3-year-old son. Perhaps, the hotel could have it somewhere else. For example, outside the coffee house or at some open areas. We do enjoy some entertainment from the locals but please have it at the right place and at the right time. But overall, my stay at the hotel was satisfying. Thank you.

The room like classic, very comfortable, and good services

This is a really nice hotel. The staff are really friendly, yummy food and drink options and comfortable rooms. The pool area is lovely however this time I stayed the pool was a bit dirty and the steps slippy with algae and a lot of the sun loungers were broken. This wasn't the case when I came in May so I wonder if it's just an end of season problem? I would stay here again and recommend it. It is in a great location to walk to all the touristy sites of Bukittinggi.

Good location near the town center, spacious room, comfortable bed. Nice and tasty buffet breakfast; combination of western and local food. Hotel need to be more wheelchair friendly. Egg station for breakfast needs improvement; very slow service and poorly prepared omelette and sunny side; staff seems to struggle and unable to cope. Music too loud at night; be considerate to other guests trying to rest and sleep.