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Novotel Bukittinggi Hotel 4 stars

Customer review rating 4.2/5 2,747 reviews

ALLSAFE approved hotel

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Novotel Bukittinggi
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+ 21 Services

Hotel extras

  • Secure car park around Hotel

  • 6 Meeting Rooms with up to 1000 people capacity, around 626 m² of flexible space

  • Unheated Outdoor Swimming Pool & Fitness Centre

  • Free WiFi, Air Conditioned rooms, Coffee & Tea Maker, Baby Sitting Equipment on Request

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • MINANG KABAUPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Bicycles rental
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bukittinggi

Jl Laras Datuk Bandaro
26115 bukittinggi
indonesia

Tel: +6275235000

Fax: (+62)75223800

Check-in from 14h00

Check out up to 12h00

  • ANS :  Padang

  • PT.TRANEX MANDIRI :  Padang

  • By plane

    MINANG KABAU At 75km / 46 miles - Shuttle paying

GPS :-0.306103, 100.367778

Our accommodation(s)

All 101 rooms have a sophisticated, modern design. They feature a key card lock, air conditioner, cable TV, shower with hot and cold water, IDD telephone line, minibar and coffee & tea making facilities.

SUPERIOR WITH KING SIZE BED

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

SUPERIOR ROOM WITH TWIN BED

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH DOUBLE BED

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH TWIN BED

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: City View *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

DELUXE ROOM WITH DOUBLE BED MOUNTAIN VIEW

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities

DELUXE ROOM WITH TWIN BED MOUNTAIN VIEW

Accessible room
  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

1 KING BED JUNIOR SUITE

Accessible room
  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

SIANOK RESTAURANT

Type of cuisine: International

The open air Sianok restaurant features local Padang specialties, Indonesian and international cuisines.

Lunch

06:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ANAI

Non contractual photo

The Anai Bar is the perfect spot to enjoy cocktails and stunning mountain view. Live Entertainment is available from Monday to Saturday

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 626 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Bukittinggi

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,747 reviews

tripadvisor

TripAdvisor Rating 4.0/5

427 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Food quality not good

Customer review rating 2.5/5

Klaus Families - 17/02/2021 Confirmed reviews ALL

Nice location, reservation was useless we booked at the same floor but we got different floor when checked in, have to argue with FO . accommodation is tired, kettle jug is broken, remote tv was not working and the worst thing is food quality, ordered room service and all the food were tasteless, breakfast was not good also, when we came at 8AM all the food mostly empty and took long time to refill. Was not what We expected for Novotel Brand.

Dear ROBBY , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Well located, nice design but room condition run down

Customer review rating 3.0/5

Vinsensius F. Families - 17/02/2021 Confirmed reviews ALL

The room atmosphere, especially the furniture are rundown

Dear VINSENSIUS F. , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Excellent stay

Customer review rating 5.0/5

Revy Friends - 17/02/2021 Confirmed reviews ALL

Thankyou for your great service :) I will definetly come back to your hotel

Dear MUHAMMAD REVY GUNADI , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

as long we are stay at hotel we are get good experience there. thank u!

Customer review rating 4.0/5

Valdo R. I. Families - 09/02/2021 Confirmed reviews ALL

have a good service with staff like front office and houskeepingg, good service by them.

Dear VALDO RISKI ILAHI , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Good Located

Customer review rating 4.0/5

Parwanto Families - 04/02/2021 Confirmed reviews ALL

Breakfast not good

Dear PARWANTO PARWANTO , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Standart

Customer review rating 3.0/5

Anonymous Families - 27/01/2021 Confirmed reviews ALL

The sofa dirty

Dear BERRIANDI ARWAN , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

I am fell like at home

Customer review rating 5.0/5

Aulia R. Families - 12/01/2021 Confirmed reviews ALL

because of the friendliness of the staff I feel like home, especially Mrs. Wulan

Dear AULIA R. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Need to review your hotel items quality regularly

Customer review rating 2.5/5

Fariz Families - 12/01/2021 Confirmed reviews ALL

Hi, I got a room that the air conditioner was not really good when I was check in. There was a leakage on the air conditioner. Glad that your technician can fix it. Also the hot water for drink is also got leakage. glad that it didn't break the electricity.

Dear MUHAMMAD FARIZ AGATI }, Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

strategic location

Customer review rating 3.5/5

M A. M. Business - 07/01/2021 Confirmed reviews ALL

comfy room, strategic location, great food. only lack of spaces for car Parking.

Dear M. ARIF M. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Hommy

Customer review rating 5.0/5

Mastenk Families - 06/01/2021 Confirmed reviews ALL

Second home, priority room for leisure and bussiness

Dear TENGKU RASDISYAH , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Not Like 5 Star Hotel Level

Customer review rating 3.5/5

Surya D. S. Families - 03/01/2021 Confirmed reviews ALL

Hot water problem Small Water

Dear SURYA DARMA S., Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Well located in the center of the city landmark "Jam Gadang"

Customer review rating 4.0/5

Elviera P. Families - 26/12/2020 Confirmed reviews ALL

Love to stay in this property due to its location. This is my 3rd stay since the first stay back 18 years ago.

Dear P. E T, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Well located

Customer review rating 4.0/5

Anonymous Friends - 24/12/2020 Confirmed reviews ALL

Closed to jam gadang, pasar ateh, zoo etc.

Dear BEN ALDY , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Everything is great in Novotel Bukittinggi

Customer review rating 4.5/5

Riswan R. Families - 21/12/2020 Confirmed reviews ALL

It's not my first time being here. The rooms, foods, and all experiences was satisfying and enjoyable. The safety of Covid 19 always be the first issue and they could handle it. Thank you.. love being here.

Dear RISWAN , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

It was good, but somethings can be upgraded.

Customer review rating 3.5/5

Yasmin Couples - 17/12/2020 Confirmed reviews ALL

Room get disinfectant regularly, you can ask for more. But i notice in some places like on top of the bed head, behind and under the sofa, and the glasses were not thoroughly cleaned. If you have dust allergy you may clean those yourself. I had clean the glasses myself because i couldn’t drink with stained glass. Breakfast was good, i’ve had better meal with the same price in other hotel. The omelette was cooked with palm oil i guess, there’s no butter. But the coffee was good, i think it was arabica. You have to bring your bath towel if you want to swim, i asked and i ran out towel in the pool. Receptionist and the hotelier were great, they’re friendly and helpful. One of the best hotel in bukittinggi. The cappucinnamon they sell in anai bar was great.

Dear SHOPIA YASMIN , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Good stay

Customer review rating 4.5/5

Chelsy Y. Families - 16/12/2020 Confirmed reviews ALL

Its save to refreshing and work... The wifi is good so i can keep webinar without any trouble....chse is totally do in..

Dear DONNY ADAM , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Central

Customer review rating 3.5/5

Rian J. M. Families - 15/12/2020 Confirmed reviews ALL

Clean room and comfortable

Dear RIAN JATI M. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Well located

Customer review rating 4.0/5

Anonymous Business - 07/12/2020 Confirmed reviews ALL

The hotel located near Jam Gadang, I think this strenght point from your hotel to get more guests. But the lunch and dinner menu was the hotel's service weakness point, i was kinda boring of the menues.

Dear BILLY A NUGROHO, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Good stay, well located

Customer review rating 5.0/5

Bun Y. Couples - 07/12/2020 Confirmed reviews ALL

Really2 satisfied

Dear BUN, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

A pleasant stay for a vacation

Customer review rating 4.5/5

Rasmel N. Friends - 26/11/2020 Confirmed reviews ALL

I feel served very friendly and pleasantly, so that I feel at home

Dear RASMEL N SE , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Our most recent 20 reviews

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