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Novotel Bukittinggi Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 3,068 reviews

ALLSAFE approved hotel

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Novotel Bukittinggi
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+ 19 Services

Hotel extras

  • Secure car park around Hotel

  • 6 Meeting Rooms with up to 1000 people capacity, around 626 m² of flexible space

  • Unheated Outdoor Swimming Pool & Fitness Centre

  • Free WiFi, Air Conditioned rooms, Coffee & Tea Maker, Baby Sitting Equipment on Request

  • Advantage 5

Hotel location

Novotel Bukittinggi

Jl Laras Datuk Bandaro
26115 bukittinggi
indonesia

Tel: +6275235000

Fax: (+62)75223800

Check-in from 14h00

Check out up to 12h00

  • ANS:  Padang

  • PT.TRANEX MANDIRI:  Padang

  • By plane

    MINANG KABAU At 75km / 46 miles - Shuttle paying

GPS:-0.306103, 100.367778

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SIANOK RESTAURANT

The open air Sianok restaurant features local Padang specialties, Indonesian and international cuisines.

Our accommodation(s)

All 101 rooms have a sophisticated, modern design. They feature a key card lock, air conditioner, cable TV, shower with hot and cold water, IDD telephone line, minibar and coffee & tea making facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 626 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Bukittinggi

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,068 reviews

TripAdvisor Rating 4.0/5

434 reviews

Very pleasant.

Customer review rating 4.5/5

H. A. I. Business - 09/01/2022 Confirmed reviews ALL

The GM Mr. Yon is very eager to please. Highly appreciated

Dear HENDRI AGUNG I. , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Degraded service quality hotel.

Customer review rating 1.5/5

Ary R. Couples - 08/01/2022 Confirmed reviews ALL

Hot water wasn't work properly. Low quality cutleries. Long time to serve on ala carte order. Breakfast food less variation.

Dear ARY R., Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Satisfaction

Customer review rating 4.0/5

Maisol H. Families - 03/01/2022 Confirmed reviews ALL

Can not discribe it very fantastic

Dear MAISOL , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Bad experience

Customer review rating 0.5/5

Yuli Families - 03/01/2022 Confirmed reviews ALL

Room is full of dust, the staff was not helpful

Dear YULIANA SETIADI , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Great Location

Customer review rating 4.0/5

Anonymous Families - 01/01/2022 Confirmed reviews ALL

It's located in a great location, very close to the market, jam gadang, ngarai sianok, and other food places. The hotel has a great architecture, a blend between minang and islamic culture. The only thing that need improvement is the maintenance since it's an old hotel (the room door started to make sound) and room service. I requested an iron and it's only being delivered after asking 3 times and it's delivered finally without the board, which is useless anyway. And the board has not been delivered until we checked out and I've already tired of following up.

Dear DIAN , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Well located

Customer review rating 3.5/5

Hedy T. Families - 27/12/2021 Confirmed reviews ALL

Nice

Bapak DR. HEDY T. MARS MOG yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan di Novotel Bukittinggi. Sangat menyenangkan bagi kami untuk menerima umpan balik dari Bapak. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Bapak, dan kami menunggu kunjungan Bapak berikutnya di Novotel Bukittinggi. Hormat kami, General Manager

Good stay

Customer review rating 4.0/5

Febri Business - 22/12/2021 Confirmed reviews ALL

Very nice

Dear FEBRI SYAH, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Sangat strategis

Customer review rating 4.5/5

Krisna Families - 18/12/2021 Confirmed reviews ALL

Happy overall

Really Bad Experience

Customer review rating 1.0/5

Habib A. Families - 13/12/2021 Confirmed reviews ALL

All the gym equipment was broken, the food wasn’t really good

Dear FERI ARDIANUS , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

hotel reviews

Customer review rating 2.5/5

Anonymous Business - 12/12/2021 Confirmed reviews ALL

There's just nothing fun about it. The cleanliness of the toilet in the ballroom needs attention

Dear FAIZAL A, SE.M.SI / I., Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Well located

Customer review rating 2.5/5

Anonymous Business - 07/12/2021 Confirmed reviews ALL

The Novotel is very close to Jam Gadang, Bukittinggi Landmark and also the central of the city. Staying in this hotel give you easily access to enjoy this City like beautiful view, street foot, nice restaurant and coffee shop

Dear LIDYA, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Breakfast serv not good

Customer review rating 3.0/5

Anonymous Families - 07/12/2021 Confirmed reviews ALL

Breakfast serv not good

Dear WINDIJA KENTJANA , Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

strategis

Customer review rating 3.5/5

Arjun Business - 25/11/2021 Confirmed reviews ALL

over all is ok

Bapak ARJUN yang terhormat, Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan di Novotel Bukittinggi. Sangat menyenangkan bagi kami untuk menerima umpan balik dari Bapak. Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Bapak, dan kami menunggu kunjungan Bapak berikutnya di Novotel Bukittinggi. Hormat kami, General Manager

Well located

Customer review rating 4.0/5

Iie Business - 19/11/2021 Confirmed reviews ALL

Nice view, friendly staff, comfortable

Dear LIZA/ IRIYANI , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Awesome

TripAdvisor rating 5.0/5

zulfebriansyah230271 Business - 09/12/2019 TripAdvisor review

Stay in this heritage hotel last week was very excited. On one end of the spectrum I have which is in a league of its own in terms of design. Even beyond that, I see some hotels that are actually pleasant to spend time at, while some clearly don’t care much about repeat business.

Dear Zulfebriansyah, We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Big dissapointment

TripAdvisor rating 2.0/5

rmakmur Friends getaway - 14/01/2019 TripAdvisor review

Big dissapointment. I asked for Non smoking rooms and receptionist told me that all 3 rooms that we rent are non smoking. However I found out letter on (due to the smell and my friend and I recurrent alergy as a result of inhaling the unhealthy air in the mroom) that my room and another room are smoking room. Thru the night, my friend and I were suffering from recurrent allergic due to the smell of the smoking room that we inhaled, event though the hotel changed my room after complaining. It didnt feel like an acoord hotel at all. Big dissapointment

Dear Makmur, Thank you for taking the time to tell us about your experience at the Novotel Bukittinggi . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Bukittinggi, we strive to provide a best service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Nice hotel

TripAdvisor rating 4.0/5

srisuryani2017 Family - 11/05/2017 TripAdvisor review

Beautiful landscape and architecture, located in the middle of the Bukittinggi city. Comfortable bed and view from the room. Breakfast was excellent. The pool was surrounded by the nice landscaping. Love this hotel. Will definitely stay here again!

Dear Sri Suryani , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

decent hotel with reasonable price

TripAdvisor rating 5.0/5

Melati P Family - 02/04/2017 TripAdvisor review

the room was clean and decent, you actually don't need an AC since the place is quite chilly. everything was actually good except the restaurant and bar service, took forever for our food and drinks to be served. same thing with the bar, we ordered two desert, took almost an hour.

Dear Melati , We very much appreciate your comments regarding your stay at Novotel Bukittinggi . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are waiting for your next visit to Novotel Bukittinggi. Sincerely, General Manager

Nice and comfortable

TripAdvisor rating 4.0/5

Faliabya Friends getaway - 07/10/2016 TripAdvisor review

The View of the hotel is beautiful ... Prime location in Bukittinggi .. The quality of the services is Two thumbs up .. The foods are excellent and the bedroom is good and hommy .. The staff of hotel are warmly, alwaya smile and gorgeous...

Our most recent 20 reviews

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