Novotel Bukittinggi Hotel 4 stars

I’ve found a couple little cockroaches at the bar table. I reported that, but they just sent the cleaning service to clean up the table. Thats it. And the cockroaches still there! They also gave us the very old towel which is not worth the room rate. I’m surely not gonna back to this hotel ever.

We have stay in many accor hotel group and we mostly satisfied, but we think novotel bukittinggi need to improve the cleanliness in the room and in front of the hotel room We love the breakfast menu but it need to be refill immediately

we choose this hotel for its best location in bukittinggi, the parking area was limited but fortunately at that time we got the space after waiting for a while. the check in just so so, we book the room online with breakfast, the receptionist said the our room was exclude breakfast, i insisted by showong the booking details evidence, then they confirmed that breakfast included. The facility just so so, old style but clean. we did not find the floor mat at bathroom, but then delivered after requested. on second day, they clean our room, but the wet towel not changed, and mineral water not refilled, they delivered after requested, again. the best was breakfast experience, lot of variety and good ambience near the pool, my children love it.

We enjoy stay here where we can reach some facilities like shoping center, cafe and restaurant only by walking. One of them is well known Clock Tower Bukittinggi. We got the rooms with amazing view, Mount Singgalang and Marapi. We love it much. The kids also love swimming at pool. I love the foods as well. Novotel is a good choice when you stay in Bukittinggi.

All goods

Nice hospitality service, good location and herritage hotel

The hotel is well located at the heart of Bukittinggi City. The food was good, the room was clean. Appreciate the water jar at the room as well! It just few steps away from the iconic Jam Gadang, the legend Pasa Ateh, the bird eyed view of mountain area, and the one you cant skip-Nasi Kapau at Lambuang - the old area of the market!

Great hospitality, location was perfect

Centrally located, but it does need some sound proofing to stop noise from the street. The room 210 needs some renovation, it shows some age. The building is nice and the restaurant is beautiful. The food was enjoyable, for breakfast and for dinner. The staff was helpful

We usually stayed in this hotel when we were in Bukittinggi. Latest visit was November, 2020. We found some unsatisfied experience: * no shower gel & shampoo when we entered the room * short of meal when ordered room service * only 1 machine was working in fitness gym

Stay in this heritage hotel last week was very excited. On one end of the spectrum I have which is in a league of its own in terms of design. Even beyond that, I see some hotels that are actually pleasant to spend time at, while some clearly don’t care much about repeat business.

Big dissapointment. I asked for Non smoking rooms and receptionist told me that all 3 rooms that we rent are non smoking. However I found out letter on (due to the smell and my friend and I recurrent alergy as a result of inhaling the unhealthy air in the mroom) that my room and another room are smoking room. Thru the night, my friend and I were suffering from recurrent allergic due to the smell of the smoking room that we inhaled, event though the hotel changed my room after complaining. It didnt feel like an acoord hotel at all. Big dissapointment

Beautiful landscape and architecture, located in the middle of the Bukittinggi city. Comfortable bed and view from the room. Breakfast was excellent. The pool was surrounded by the nice landscaping. Love this hotel. Will definitely stay here again!

the room was clean and decent, you actually don't need an AC since the place is quite chilly. everything was actually good except the restaurant and bar service, took forever for our food and drinks to be served. same thing with the bar, we ordered two desert, took almost an hour.

The View of the hotel is beautiful ... Prime location in Bukittinggi .. The quality of the services is Two thumbs up .. The foods are excellent and the bedroom is good and hommy .. The staff of hotel are warmly, alwaya smile and gorgeous...