Novotel Bukittinggi Hotel 4 stars

The hotel is well located at the heart of Bukittinggi City. The food was good, the room was clean. Appreciate the water jar at the room as well! It just few steps away from the iconic Jam Gadang, the legend Pasa Ateh, the bird eyed view of mountain area, and the one you cant skip-Nasi Kapau at Lambuang - the old area of the market!

Great hospitality, location was perfect

Centrally located, but it does need some sound proofing to stop noise from the street. The room 210 needs some renovation, it shows some age. The building is nice and the restaurant is beautiful. The food was enjoyable, for breakfast and for dinner. The staff was helpful

We usually stayed in this hotel when we were in Bukittinggi. Latest visit was November, 2020. We found some unsatisfied experience: * no shower gel & shampoo when we entered the room * short of meal when ordered room service * only 1 machine was working in fitness gym

all in general is fine

Overall is good, but when i came to the room, it was not well-cleaned as I found tiny trash on the floor and the stuff in the room is quite old (like phone and the blue pillow), and the tea box was full of dust ... The service was great! So i wish when i stay again in the future the room is improved.

I picked the wrong date for my stay through 3rd party. I emailed novotel bukittingi late at night to discuss about this and novotel quickly got back to me in the morning. I was told that they would move the preferred date manually without me having to call the 3rd party nor pay additional fee. Thanks, Novotel Bukittinggi, especially Ibu Mutya for the assistance!

Not enough words to explain my experiences

Great experience in centre of Bukittinggi

Stay in this heritage hotel last week was very excited. On one end of the spectrum I have which is in a league of its own in terms of design. Even beyond that, I see some hotels that are actually pleasant to spend time at, while some clearly don’t care much about repeat business.

Big dissapointment. I asked for Non smoking rooms and receptionist told me that all 3 rooms that we rent are non smoking. However I found out letter on (due to the smell and my friend and I recurrent alergy as a result of inhaling the unhealthy air in the mroom) that my room and another room are smoking room. Thru the night, my friend and I were suffering from recurrent allergic due to the smell of the smoking room that we inhaled, event though the hotel changed my room after complaining. It didnt feel like an acoord hotel at all. Big dissapointment

Beautiful landscape and architecture, located in the middle of the Bukittinggi city. Comfortable bed and view from the room. Breakfast was excellent. The pool was surrounded by the nice landscaping. Love this hotel. Will definitely stay here again!

the room was clean and decent, you actually don't need an AC since the place is quite chilly. everything was actually good except the restaurant and bar service, took forever for our food and drinks to be served. same thing with the bar, we ordered two desert, took almost an hour.

The View of the hotel is beautiful ... Prime location in Bukittinggi .. The quality of the services is Two thumbs up .. The foods are excellent and the bedroom is good and hommy .. The staff of hotel are warmly, alwaya smile and gorgeous...