Mercure Jeddah Al Hamra 3 stars

TripAdvisor rating 3.5/5 233 reviews
Mercure Jeddah Al Hamra
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Hotel extras

  • Family rooms

  • Private outdoor car park

  • Indoor swimming pool

  • Spa and fitness facilities

  • Free WIFI

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Jeddah Al Hamra

Al Iskandariyyah Street
Al Hamra District
PO BOX 48144
21572
jeddah
saudi arabia

Tel: +966126644466

Fax: (+966)12/6649890

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JEDDAH KING ABDULAZIZ At 23.8km / 14.79 miles

  • By car

    MAKKAH HIGHWAY At 0.5km / 0.31 miles

GPS :21.515664, 39.159468

Our accommodations

The rooms of the hotel are luxuriously designed & furnished. They all have queen size beds, as well as iron & ironing board, coffee machine, Wifi connection, safety box etc. Rooms from the 4th floor have a view over the Red sea. The Junior suites in Mercure hotel all have living room and bedroom. New, well designed & furnished, they also have a coffee machine, iron & ironing board, safety box, wifi connection, fire sprinklers etc.

Superior Room with king Size Bed

  • Max. number of persons: 3
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Superior Room with Twin Beds

  • Max. number of persons: 3
  • Area: From 31
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Junior Suite,one bedroom,with sitting area.

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Executive Suite,Two bedrooms and living room

  • Max. number of persons: 6
  • Area: From 90
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Royal Suite 2 bedrooms, living room, dinning area, Jacuzzi bath.

  • Max. number of persons: 6
  • Area: From 93
  • Views: City side, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Royal Suite,3 bedrooms , living room, dining area, Jacuzzi bath

  • Max. number of persons: 8
  • Area: From 118
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering(...)

Our restaurants and bars

PALM RESTAURANT

Type of cuisine: International

Palm Restaurant, located in the lobby area, offers breaskfast, lunch and dinner, with a seating capacity of 80 pax. The menu is a blend of delicious Arabian & International dishes, rounded up with a wide selection of soft drinks, juices and desserts.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JASMINE COFFEE LOUNGE

Photo non contractuelle / Strictly non binding

Coffee Lounge is offering cold and hot drinks with variety of pastries, sandwiches and ice creams in addition to light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 260

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Jeddah Al Hamra

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,963 reviews

tripadvisor

TripAdvisor Rating 3.5/5

233 reviews

Excellent stay

Customer review rating 4.2/5

Dr Y. N. Families - 19/01/2020 Confirmed reviews ALL

All was great More than 3 stars hotel House keeping was excellent Receptionist so friendly and helpful Restaurant was offering delicious food Price was good

Dear Dr. Yousra N., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Huge 2 bedroom suite

Customer review rating 4.2/5

Clj Families - 18/01/2020 Confirmed reviews ALL

The double bedroom suite was spacious. Bedding always great. Got extra blanket et bbedsheet upon request. Clean, not old like I rrad in some descriptions. Not suoet new either, but nice, except the sofa, which style is too outdated. The hotel is only 5 min walking distance to the corniche and to many restaurants. There are small markets and dry cleaners in the same street, which is very convenient. Close to the French consulate. However: water was often warm rather than hot. No microwave. Housekeeping was done only upon multiple requests (we didn't have the clean my room sign in our room). Swimming pool is tiny. Gym closes at 9pm, which is absolutely not convenient. Should be at least 11pm.

Dear Valuable Guest, We very much appreciate your comments regarding your stay at Mercure Jeddah Al Hamra It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again to Mercure Jeddah Al Hamra in the near future. Sincerely, Mohamed El Kashef General Manager

The Overall Experience is not as it used to be

Customer review rating 4.2/5

Wael M. Business - 17/01/2020 Confirmed reviews ALL

Quality of food has dropped (breakfast pastry is hard, selection and quality is not as expected from a 4 star hotel). The gym needs complete renovation (machines are the same for the last 5 years at least, rusty and many don't work). There was no hot water in the shower (barely warm) and the toilet wasn't working right

Dear Mr. Wael El M., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

only one advantage

Customer review rating 4.2/5

Reem J. Families - 10/01/2020 Confirmed reviews ALL

so bad the bed mattress was so stiff and the pillows were so hard I couldn't sleep the bathroom was sooo tiny and the shower cabin was too small.I ordered from the hotel restaurant the food was over cooked and tasted so bad.I paid the full amount of my stay which is 2 connecting rooms for 6 days but the front desk kept on calling me and asking me to pay when i told them I already did they didn't believe me they were so rude the only advantage is the hotel location and abdullah one of the front desk staff he was very welcoming and very well mannered and polite and always ready to help and serve ,bell boys were very helpful too

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

Room without window

Customer review rating 4.2/5

Yenny Families - 09/01/2020 Confirmed reviews ALL

Everything is ok except the room. We got a room without window at all! Even in the bathroom, not a healthy room.

Dear Valuable Guest, Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

miss-handling of a late-checkout facility

Customer review rating 4.2/5

Haider Couples - 07/01/2020 Confirmed reviews ALL

There is a lack of english knowledge and coordination among the staffs in the reception. As a silver member, the reception staff during my checkin confirmed me checkout till 18:00 the next day. Unfortunatly this was not conveyed to the reception-staffs of the next day. I have requested for a paid late-check out at 20:00. The staffs told me that they will confirm me about the latecheckout on the next day. They did not confirmed. But when I was checking out at standard time and told them to store my luggages, the arabian staffs were looking at each other, but did not say anything. Actually they dont know any english. When I came back to take my luggage at 20:00, they said that the late-checkout payment is due and I have to pay 160 Rials. I asked them then why you did not informed me before or why you did not confirm me that late check out has been arranged for me? They could not answer. I have paid them 160 Rials without taking any service! this is clear cheating! Also I did not get any points for this extra payment.

Cool place

TripAdvisor rating 3.5/5

Saad A Family - 07/01/2020 TripAdvisor review

It is a cool hotel in alhamra area , south of Jeddah, when I was there I was in the middle of school vacation and it was a little busy , so I had some difficulty with the parking. But the hotel is nice and I recommend this hotel for other

Dear Valuable Guest, We very much appreciate your comments regarding your stay at Mercure Jeddah Al Hamra It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Good hotel and great location

Customer review rating 4.2/5

Freddy C. Families - 04/01/2020 Confirmed reviews ALL

I went with my family and stayed in a 2 bedroom suite, very comfortable beds and clean bathrooms. Staff is friendly and Hotel is well located close to the corniche

Dear Mr. Freddy C., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Brief

Customer review rating 4.2/5

Abdulaziz A. Solo - 24/12/2019 Confirmed reviews ALL

It was brief

Dear Mr. Abdulaziz A., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again to Mercure Jeddah Al Hamra in the near future. Sincerely, Mohamed El Kashef General Manager

Good hotel but required renovation

Customer review rating 4.2/5

Roshan Business - 17/12/2019 Confirmed reviews ALL

Nice hotel and decent stay, have visited several times, the only disadvantage is the congested bathroom.

Dear Mr. M.KARINJA R., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Mr

Customer review rating 4.2/5

A. K. Business - 14/12/2019 Confirmed reviews ALL

Very good. Room was extremely spacious. One thing I noticed was the shower water was accumulating in the washroom area.

Dear Mr. K. A., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Always up to expectations

Customer review rating 4.2/5

Sherif E. D. Business - 01/12/2019 Confirmed reviews ALL

Professional staff, comfy rooms, great location.

Dear Mr. Sherif El D., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

miss saima m.

Customer review rating 4.2/5

Saima M. Business - 25/11/2019 Confirmed reviews ALL

it was nice although the ambiance could be improved a bit. The outside road is not so good however, hotel is very good quality.

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

A.

Customer review rating 4.2/5

Nader A. Couples - 11/11/2019 Confirmed reviews ALL

It was a wonderful and enjoyable stay

Dear Mr. Nader A., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Mr

Customer review rating 4.2/5

Mohamed K. Business - 10/11/2019 Confirmed reviews ALL

the room was spacious, still furniture and carpet was old and need more attention, staff was very friendly

Dear Mr. Mohamed K., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Lack of maintenance

Customer review rating 4.2/5

Reza Couples - 06/11/2019 Confirmed reviews ALL

In my brief 2 days stay I found that the fridge was not working. The promised WiFi was terrible. The air conditioning fan kept making horrible sounds. The cleanliness of bathroom was not up to mark. Only the bed was good and comfortable.

Dear Mr. Zahid R., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed El Kashef General Manager

Business trip

Customer review rating 4.2/5

Ahmed A. Business - 02/11/2019 Confirmed reviews ALL

Nice hotel, clean and well organized. Lovely location friendly staff with special thanks to Lara and mohamed Ali. Great housekeeping team

Dear Mr. Ahmed a., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Very reasonable prices!

Customer review rating 4.2/5

Rene P. R. Business - 31/10/2019 Confirmed reviews ALL

Comfortable stay.

Dear Mr. Rene R., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

Mr

Customer review rating 4.2/5

Mr. F. Families - 30/10/2019 Confirmed reviews ALL

Comfortable and friendly people

Dear Mr. F. A., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed El Kashef General Manager

My baby & wife developed multifocal skin rash mostly due to bed cover!!!

Customer review rating 4.2/5

Hassan W. Families - 30/10/2019 Confirmed reviews ALL

Skin rash

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