Mercure Jeddah Al Hamra 3 stars

Name: Al Hamra Hotel Jeddah - Jeddah Hotel Offers - AccorHotels - ALL
Address: 2718, Al Iskandariyah Street, Al Hamra District, PO BOX 48144, Jeddah, 23212, Saudi Arabia
Telephone: +966126644466
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 372 reviews

2718, Al Iskandariyah Street, Al Hamra District, PO BOX 48144, 23212 Jeddah, Saudi Arabia

Description

Mercure Jeddah Al Hamra

Hotel for travellers looking for local and authentic experiences

On behalf of the entire team of Mercure Jeddah Al Hamra, I extend you a very warm welcome and trust your stay with us will be both enjoyable and comfortable. We will be happy to help with anything you might need!

Hesham AL KABBANY, Hotel Manager

A 20 minute drive from King Abdulaziz International Airport brings visitors to the Mercure Jeddah Al Hamra in Jeddah, the "Gateway to the Holy Cities" of Makkah and Medina. Guests have a choice of 149 air-conditioned rooms from singles to suites, all offe ring Minibar, free WIFI and coffee/tea making facilities. Breakfast at the Palm Restaurant or Jasmine Coffee Lounge starts the day off right for a day of meetings or tourism. Or dine in the comfort of your room thanks to 24-hour room service.

Perched on the Red Sea, Jeddah's Corniche is the largest beachfront promenade in Saudi Arabia, and is a great spot for admiring King Fahd Fountain. Jeddah's past is alive in the old town of Al Balad, where coral houses and souks form a fascinating maze. More shopping awaits at the Mall of Arabia, the Gold Souk, and the elite boutiques of Tahliya St. For underwater explorers, scuba diving off Jeddah's shore promises untouched coral reefs in spectacularly clear waters.

The hotel is ideally located on Alexandria st, in the residential and business area of the city, close to the Red sea. Located 25 min from the airport and 10 min from the downtown shopping area. Close to the hotel is the world's tallest water fountain.

Hotel extras

Family rooms
Private outdoor car park
Indoor swimming pool
Spa and fitness facilities
Free WIFI

ALLSAFE approved hotel

Our accommodation(s)

The rooms of the hotel are luxuriously designed & furnished. They all have queen size beds, as well as iron & ironing board, coffee machine, Wifi connection, safety box etc. Rooms from the 4th floor have a view over the Red sea. The Junior suites in Mercure hotel all have living room and bedroom. New, well designed & furnished, they also have a coffee machine, iron & ironing board, safety box, wifi connection, fire sprinklers etc.

Room

Superior Room with king Size Bed

3 persons
31 m² / 333 sq ft

Room

Superior Room with Twin Beds

3 persons
31 m² / 333 sq ft

Views: City View

Hotel location

Mercure Jeddah Al Hamra

2718, Al Iskandariyah Street, Al Hamra District, PO BOX 48144
23212 Jeddah
Saudi Arabia

GPS:21.515664, 39.159468

+966 12 664 4466

+966 12 664 9890

MAKKAH HIGHWAY

Highway exit

Access: 500 m / 0.31 mi 10 min walk / 3 min drive

Shuttle

Additional charge

Shuttle on call

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Palm Restaurant

Palm Restaurant, located in the lobby area, offers breaskfast, lunch and dinner, with a seating capacity of 80 pax. The menu is a blend of delicious Arabian & International dishes, rounded up with a wide selection of soft drinks, juices and desserts.

Our guest reviews

Nice room but horrible lift experience

Firdaus Families - 5/30/2023 Confirmed reviews ALL

The hotel had 3 lifts but it seems that only 2 is working. Even then it seems that one lift only serves those from ground floor up and the other for those who wants to go down. It is very inefficient. Given that the lift is small I feel that efficiency should make up for the space

Dear Muhammad Firdaus S., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Management

Good stay

Mutte Couples - 5/26/2023 Confirmed reviews ALL

Very nice place with friendly staff

Dear Mutte D., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Management

Good stay, as allways.

Anders V. Business - 5/16/2023 Confirmed reviews ALL

Allways kind and polite , Nice restaurant. The reservation manager was very help full and professional to clear some misunderstanding of the reservation.

Dear Anders V., We very much appreciate your comments regarding your stay at the Mercure Jeddah Al Hamra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Management

Very unpleasant stay

Yvette Solo - 5/8/2023 Confirmed reviews ALL

I did not enjoy my stay. The curtains had stains, the carpet was dusty, the aircon dial was dirty and gross to touch. In addition, the aircon was so difficult to regulate. Once the aircon was switched on the room was filled with a horrible mold and mildew odour. The wardrobe surfaces were dusty. The shower did not drain properly. WiFi would not work if you were outside your room. I had to cut my stay as I could not bear it. I chose this hotel because it is a member or Accor but I was terribly disappointed.

Dear Vimbainashe M., Thank you for taking the time to tell us about your experience at the Mercure Jeddah Al Hamra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Mercure Management

Not up to the standards at all

Manuel Business - 5/6/2023 Confirmed reviews ALL

Slow check in, very bad service at reception, my safe didn't work and I asked 3 tines for it to get repaired and they never did it. Need to wait a long time for hot water in the shower, overall the place feels very old and dirty. It srhe worse experience I've had with mercure. This hotle should be renamed since it damages the mercure standards

Dear Valued Guest, Thank you for taking your valuable time to write to us, First of all our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guests and we are extremely sorry that we did not meet your expectations. We will make sure we share the feedback with our staff to ensure it does not happen again. We hope to see you again soon to change your expectations. Sincerely, Mercure Management.

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