Grand Mercure Rio de Janeiro Riocentro 5 stars

Customer review rating 4.5/5 6,135 reviews
Grand Mercure Rio de Janeiro Riocentro
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WIFI, kids' space, pool, fitness center and sauna

  • Events spaces with capacity for up to 600 people.

  • Near Galeão International Airport

  • BRT, free car park and helipad

  • Free shuttle service to the beaches and shopping centers

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Rio de Janeiro Riocentro

Av Salvador Allende 6555
22780160
rio de janeiro
brazil

Check-in from 14h00

Check out up to 12h00

  • By plane

    ANT CARLOS JOBIM At 34km / 21.13 miles

  • By plane

    SANTOS DUMONT At 38km / 23.61 miles

  • By helicopter

    JACAREPAGUÁ At 8km / 4.97 miles

GPS :-22.98061916, -43.41087705

Our accommodations

Room measuring 301 sq. ft. (28 m²) available with either twin beds or double bed, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar and telephone. Suite measuring 700 sq. ft. (65 m²) with double bed, lounge, desk, bathroom, vanity mirror, hairdryer, amenities, safe, free WIFI, LCD TV, air-conditioning, minibar, telephone and butler service.

Accessible room

Superior Room - 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Superior Room - 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Luxury Room with 1 Double Size Bed and lake views

  • Max. number of persons: 2
  • Area: From 28
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Luxury Room with 2 Single Size Beds and lake view

  • Max. number of persons: 2
  • Area: From 28
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Luxury Room with 1 double bed and balcony

  • Max. number of persons: 2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Suite with 1 king-size bed and balcony

  • Max. number of persons: 2
  • Area: From 65
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BRISA RESTÔ

Type of cuisine: Regional

Stylish Brazilian cuisine served for lunch and dinner using local ingredients. Original menus featuring simple yet sophisticated aromas.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DO LOBBY

Photo non contractuelle / Strictly non binding

The taste of Brazilian coffee at the bar serving traditional local drinks, such as the "Caipirinha", and tropical juices accompanied by local snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 314

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Grand Mercure Rio de Janeiro Riocentro

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,135 reviews

tripadvisor

TripAdvisor Rating 4.5/5

553 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

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Customer review rating 4.5/5

Anonymous Business - 06/02/2020 Confirmed reviews ALL

legal

Sr. Jefferson V., Agradecemos os seus comentários no seguimento da sua estada no Grand Mercure Rio de Janeiro Riocentro. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

I would say is well located for those who have business at RioCentro.

Customer review rating 4.5/5

Perola T. Business - 27/01/2020 Confirmed reviews ALL

The room was not so clean. There were traces of feces in the toilet. Kits amenities were very simple and the quality was not so good. The strong point was the service provided by the restaurant and the room service team, in addition to Felipe from Front Desk.

Dear Perola T., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Excelente

Customer review rating 4.5/5

Martin Couples - 10/01/2020 Confirmed reviews ALL

Muy recomendable

Estimado Martin, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Slow service

Customer review rating 4.5/5

Wander P. Families - 29/12/2019 Confirmed reviews ALL

Too expensive, sauna toilets dirty , I had to ask for shampoo 4 times , card key did no work once , curtain too clear .

Dear Wander P., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Tax

Customer review rating 4.5/5

André R. A. Families - 24/12/2019 Confirmed reviews ALL

My wife was hosted at the hotel and I arrived few days laters to join her for 1 night. I was taxed,

Dear ANDRE ROBERTO A., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Love this hotel ( view amazing)

Customer review rating 4.5/5

Jane Friends - 15/12/2019 Confirmed reviews ALL

Ee stayed at this hotel mostly because of its location ( near the convention centre RIO CENTRO. The hotel exceeded my expectations, excelent customer serviced, amazing view, all in one great!

Dear Jane Lucia Mayrink L., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Riocentro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Excelennt

Customer review rating 4.5/5

Rodrigo A. B. Friends - 14/12/2019 Confirmed reviews ALL

The hotel is great. The staff is very professional and helpful. The building is very clean, modern and spacious. The food 10 points. I am delighted and would come back.

Dear Rodrigo Alejandro B., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Riocentro. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Not bad.

Customer review rating 4.5/5

Marçal S. Business - 15/11/2019 Confirmed reviews ALL

I just stayed for a night. All was fine but the restaurant had nothing special and was less than ok.

Dear Marcal de Cavalcante Andrade S., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations about Restaurant. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro Riocentro

Joyful

Customer review rating 4.5/5

Vinicius F. Couples - 13/11/2019 Confirmed reviews ALL

Nice service, nice staff

Dear Talita Maria Bruno O., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Riocentro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry about the late check in. It´s not reglar service of our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Very good

Customer review rating 4.5/5

Anonymous Business - 11/11/2019 Confirmed reviews ALL

Very friendly hotel staff, always available to help. Very good accommodation.

Dear Valeria B., We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Riocentro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Good

Customer review rating 4.5/5

Dimple Business - 05/11/2019 Confirmed reviews ALL

Stay was really good and safe. Some services are really good such as I have been given an iron when asked, an adapter for plug point , wake up call etc. But I would like to bring to your kind attention about certain things what I experienced during my stay. One is I didn’t find a security person in front of the hotel lobby in the early morning 6am of October 30th Wednesday .Only one receptionist was there in the desk and he was not aware of the fact that I was standing just in front of the hotel lobby outside and taking photos of the sunrise and suddenly a group of drunken guys came in a car and they were screaming and shouting at me, one huge guy even jumping out of the car to grab me. I was really shocked and have to move from there, literally saying ran back to my room as I felt unsafe outside my room. Another thing I found is there is no proper service of normal drinking water to the rooms, as we have to go to the reception and get it in a bottle which I wasn’t able to as I didn’t bring a bottle with me. It is also difficult to have food from restaurant as I have to ask what each one is to the waiter as he knows only Portuguese and he helped me with the google translator .The serving guys in the restaurant have a nice attitude though they don’t know English.

Dear Dimple A., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Average

TripAdvisor rating 4.5/5

SiViValim Couples - 16/10/2019 TripAdvisor review

The room is beautiful, but the cleanliness is poor. The room was dirty and it smelled bad. The lighting disturbed sleep and made us wake up earlier, but the location and structure of the hotel are worth it.

Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Wonderful staff, great room, rather dysfunctional relationship with restaurant

Customer review rating 4.5/5

Anonymous Business - 15/10/2019 Confirmed reviews ALL

I really enjoyed my stay — your staff could not have been nicer, and the room was very nice with an extremely comfortable bed. I would like to raise your relationship with the on-site restaurant, which is obviously independently operated, as an area for improvement. The staff at the restaurant, like those at the hotel, were absolutely wonderful. But your operating relationship with them doesn't work seamlessly. When I ordered room service, I was surprised to be asked for immediate payment — I have never experienced that in any other hotel worldwide. Moreover, this meant that the restaurant employee had to return with the receipt. Another example is the lack of catering at your wonderful and popular pool area. There is no bar staff available by the pool, there not even a phone available to call them — just a Whatsapp number that was not monitored. So in my view, the one change you could make that would improve the experience at your hotel would be to integrate your relationship with the restaurant much more.

Dear Hans Christofer Malcolm Von S., Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence about the staff of restaurant and immediate payment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Excellent - a home away from home at Rock in Rio!

Customer review rating 4.5/5

M Solo - 15/10/2019 Confirmed reviews ALL

Excellent service at check in, nice room, good breakfast, helpful staff - brilliant!

Dear Maximilian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Dr V.

Customer review rating 4.5/5

Rodrigo Business - 15/10/2019 Confirmed reviews ALL

Perfect, great assistance, facilities and very convenient walking distance to RioCentro.

Dr. V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro
Customer review rating 4.5/5

Cristina F. Friends - 12/10/2019 Confirmed reviews ALL

I had an extremely good experience. Great food options, friendly staff, comfortable and good rooms. Just the cleaning of the rooms could be improved.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

ANIMAL!

Customer review rating 4.5/5

Anonymous Couples - 30/09/2019 Confirmed reviews ALL

ROCK in RIO + Mercure = GOOD VIBES TOTAL

Prezado Sr. Rafael , Agradecemos que tenha nos avaliado no seguimento da sua estada no Grand Mercure Rio De Janeiro Riocentro. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Caso queira compartilhar sua experiência com outros clientes, fique à vontade para deixar seu comentário em nossa página no www.tripadvisor.com.br. Temos certeza de outros clientes apreciarão seus comentários. Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Objects missed

TripAdvisor rating 4.5/5

Antonio L Family - 23/09/2019 TripAdvisor review

Some objects was missed to arrive such as bathrobes, spillers and hair deter. The hotel has justified the misses because this room was not allow this items. But the hotel has provided it quickly and the stay was very nice.

Thank you for taking the time to tell us about your experience at the Grand Mercure Rio de Janeiro Riocentro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

It's a fantastic stay

Customer review rating 4.5/5

Leonardo R. Couples - 17/09/2019 Confirmed reviews ALL

Extremely comfortable and pleasurable, the beds, breakfast, the view...everything made my stay special, thank you so much.

Dear Leonardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro

Very comfortable

Customer review rating 4.5/5

Daniel G. Business - 16/09/2019 Confirmed reviews ALL

Room was cozy, shower good, internet was a little slow. Room service was amazing, I wish I had more things to consume on the fridge.

Dear Daniel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Emanuel Albuquerque Gerente Geral / General Manager Grand Mercure Rio de Janeiro RioCentro
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