Pullman Liverpool

Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 1,360 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Liverpool Kings Dock Car Park Discounted Rates

  • Walking distance to Royal Albert Dock and Tourist Attractions

  • An ALLSAFE Clifton certified hotel

  • Complimentary High Speed Wi-Fi

  • On site with Cruise Terminal, Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

  • LIVERPOOL ONE BUS STATION: 

  • By plane

    LIVERPOOL JL At 12.87km / 8 miles

  • By train

    LIVERPOOL CENTRAL At 1.61km / 1 miles

GPS:53.396407, -2.989419

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Pullman Liverpool

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,360 reviews

TripAdvisor Rating  4.5/5  2,814 reviews

Std "12 noon" checkouts mean "late check ins"

Customer review rating 3.5/5

Dee Families - Confirmed reviews ALL

Waited hours and hours to check into our room after a very long train journey of 6 hours from Brighton. Hotel did absolutely nothing to ease the wait..no updates, no coming to find us in reception with our key cards, no complimentary vouchers of any kind just " sit and wait for the rooms to be ready which is taking much longer due to staff shortages". Finally got in at 7pm... The minibar (free with the premium room we had booked for 3 nights) was half empty and had still the previous occupant's half drunk miniature bottle of wine in it..last time I stayed, 2 months ago, this hotel was not at this low standard. Maybe demand and occupancy filled with Conferences and tour groups from the Ferries and ships might be a step too far for it to stay above water. Real pity.

Dear Donna Thank you for taking the time and trouble to complete a survey following your recent stay at Pullman Liverpool At Pullman Liverpool we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Pullman Liverpool in the near future. Yours sincerely, Vicki Mangan Guest Experience Manager Vicki Mangan Guest Experience Manager

Good service recovery from previous stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Had a previous business stay with some issues and the manager dealt with it by providing free voucher which I used again for next business trip. Very warm welcome and arrangements made to make up for last visit. Thank you

Dear Sukhi We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicki Mangan Guest Experience Manager

Fantastic stay.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Couldn’t be any better.

Perfect location for a night at the M&S Arena

Customer review rating 4.5/5

Lynne Solo - Confirmed reviews ALL

Great location with a number of multi-storey car parks nearby. The room was bright, clean and spacious withe a fantastic ensuite (large shower but no bath). The food in the restaurant was top quality but I knocked a point off as my main course didn't come with the bacon 'crisp' it was supposed to!

Dear Lynne, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Vicki Mangan Guest Experience Manager

Excellent hotel

Customer review rating 5.0/5

Maria P. Friends - Confirmed reviews ALL

Hotel very well located, spotlessly clean. Lovely room. We thoroughly enjoyed our stay at the Pullman hotel.

Excellent location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Picked the Pullman as we were going to a show at the M&S arena, and it is right next door. Very pleased we did.

Perfect hotel

Customer review rating 5.0/5

Paul R. Couples - Confirmed reviews ALL

Great location and friendly staff

Comfortable room, convenient for conference

Customer review rating 4.0/5

Lj W. Business - Confirmed reviews ALL

Room was very comfortable and facilities were great, but no soap in bathroom so had to use shampoo to wash my hands! Some biscuits would have been nice too...

Simply the best

Customer review rating 5.0/5

Wendy Families - Confirmed reviews ALL

Nothing too fancy just simply the best in liverpool gor a pre cruise night ,,,, or two xx

Well located for ACC

Customer review rating 4.5/5

Guy Business - Confirmed reviews ALL

Pretty easy checkin and checkout processes. Nice, clean room with a good view from the 8th floor. Decent choice of food at breakfast, and friendly service.

next to the conference centre, close to places of interest/bars/food

Customer review rating 5.0/5

Keith H. Business - Confirmed reviews ALL

great staff, really helpful with luggage, thanks specially to Stuart but all were friendly and helpful. rooms great, showers brilliant

Hotel was well located to the Conference Centre

Customer review rating 3.5/5

M B. Business - Confirmed reviews ALL

Hotel was well located to the Conference Centre, so was very convenient. Check-in and Check-out was good. Room was not as clean as it should have been - considering your "new" cleanliness policy. It was dusty and the bathroom and bedroom areas had "evidence" of previous guests.

Clean, lovely, friendly staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very happy with the room. Staff was friendly, especially the Greek lady, she was so welcoming. Breakfast was varied with good options, although the bread and pancakes were dry and not so good!

Great stay

Customer review rating 4.5/5

Rob W. Business - Confirmed reviews ALL

Stayed here to be close to a conference. Great amenities, nice rooms and good value. Would stay again.

Great stay, great staff

Customer review rating 5.0/5

Bill Couples - Confirmed reviews ALL

From the welcoming check in to the friendly checkout we had a great stay. The privileges of the executive room were a very pleasant surprise and the room itself was very comfortable.

Excellent location and outstanding staff

Customer review rating 5.0/5

Hobart H. Business - Confirmed reviews ALL

I was only in Liverpool for 24 hours to attend a medical meeting. But, in that short time, I appreciated the lovely location of the hotel, which allowed me to walk around and soak in some of the city's ambiance. Importantly, the hotel staff were great. Friendly, helpful, informative and attentive. It was a short but very sweet visit!

Dear Hobart We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicki Mangan Guest Experience Manager

Comfortable, well located for ACC or Arena

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

1 night stay for a conference. Comfortable, clean. Easy check in

Dear Mel We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicki Mangan Guest Experience Manager

Not what it used to be

TripAdvisor rating 3.0/5

mistersmith2022 TripAdvisor review

This used to be a proper Sofitel standard hotel, but how lack of care and maintenance have let this so-called 4* hotel down. Don’t bother with executive rooms as there is nothing executive about them, not even a work space. Just unprofessional on a whole, apart from the breakfast staff and some of the housekeeping. Doesn’t help that crackheads - I mean proper drug addicts - cough all over guests and breakfast buffet, but guess a paying guest is a paying guest at this establishment.

Disappointing.

TripAdvisor rating 3.0/5

Geoffrey H TripAdvisor review

This was our first stay at an Accor Hotel. Within a few hours of check in we reported 2 maintenance issues with the room to reception. It took 2 attempts to rectify these issues, as they were not relayed correctly to Maintenance by Reception. The Maintenance guy who fixed the issues was efficient, professional and very friendly. On the following day, we returned to our room to find the wine glasses from the previous evening had not been cleaned and still had wine in the bottom. We did not report this to reception, as I thought they would be sick of the sight of me. On the following day of our stay, we returned to the room well after 4pm, only to find the room had not been cleaned or serviced. Very disappointing. On the last 2 mornings of our stay, we were awoken by a banging sound, which sounded like weights being dropped. Our room was supposed to be sound proof (as advertised). The room was excellent. Breakfast was very good. Overall, staff were very good. I do think this is a good hotel. However, we had too many issues to say we had a good stay.

Dear Geoffrey H Thank you for your feedback that is so valuable to us and much appreciated. I am sorry there were elements of your stay not to the standards we strive to achieve for which I sincerely apologise. I know Vicky our Guest experience Manager is in communication with you and we do hope to welcome you back and restore your faith. kind regards Neil Brailsford General Manager

Birthday weekend

TripAdvisor rating 4.0/5

Tobs A TripAdvisor review

Loved my stay Pullman. Stayed in the deluxe room city-river view was lovely. Bose speaker was wonderful! The receptionist was a star with check in and recommendations of things to do- totally forgot his name! Only 4 stars due to the cleanliness- parts of the room was dusty like side tables and bathroom table and the temperature control was very testy/ didn’t work properly. Will definitely stay here again despite it and location was brilliant / very close to city centre 10 mins walk.

Dear Tobs A Thank you for taking the time to review your stay with us here at Pullman Liverpool Delighted to read you had a good stay and my apologies for the lapse in cleanliness which will be addressed with my team Really pleased you would stay again we look forward to welcoming you back soon kind regards Neil Brailsford General Manager

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