Picked the Pullman as we were going to a show at the M&S arena, and it is right next door. Very pleased we did.

Great location and friendly staff

Room was very comfortable and facilities were great, but no soap in bathroom so had to use shampoo to wash my hands! Some biscuits would have been nice too...

Nothing too fancy just simply the best in liverpool gor a pre cruise night ,,,, or two xx

Pretty easy checkin and checkout processes. Nice, clean room with a good view from the 8th floor. Decent choice of food at breakfast, and friendly service.

great staff, really helpful with luggage, thanks specially to Stuart but all were friendly and helpful. rooms great, showers brilliant

Hotel was well located to the Conference Centre, so was very convenient. Check-in and Check-out was good. Room was not as clean as it should have been - considering your "new" cleanliness policy. It was dusty and the bathroom and bedroom areas had "evidence" of previous guests.

Very happy with the room. Staff was friendly, especially the Greek lady, she was so welcoming. Breakfast was varied with good options, although the bread and pancakes were dry and not so good!

Stayed here to be close to a conference. Great amenities, nice rooms and good value. Would stay again.

From the welcoming check in to the friendly checkout we had a great stay. The privileges of the executive room were a very pleasant surprise and the room itself was very comfortable.

I was only in Liverpool for 24 hours to attend a medical meeting. But, in that short time, I appreciated the lovely location of the hotel, which allowed me to walk around and soak in some of the city's ambiance. Importantly, the hotel staff were great. Friendly, helpful, informative and attentive. It was a short but very sweet visit!

1 night stay for a conference. Comfortable, clean. Easy check in

This used to be a proper Sofitel standard hotel, but how lack of care and maintenance have let this so-called 4* hotel down. Don’t bother with executive rooms as there is nothing executive about them, not even a work space. Just unprofessional on a whole, apart from the breakfast staff and some of the housekeeping. Doesn’t help that crackheads - I mean proper drug addicts - cough all over guests and breakfast buffet, but guess a paying guest is a paying guest at this establishment.

This was our first stay at an Accor Hotel. Within a few hours of check in we reported 2 maintenance issues with the room to reception. It took 2 attempts to rectify these issues, as they were not relayed correctly to Maintenance by Reception. The Maintenance guy who fixed the issues was efficient, professional and very friendly. On the following day, we returned to our room to find the wine glasses from the previous evening had not been cleaned and still had wine in the bottom. We did not report this to reception, as I thought they would be sick of the sight of me. On the following day of our stay, we returned to the room well after 4pm, only to find the room had not been cleaned or serviced. Very disappointing. On the last 2 mornings of our stay, we were awoken by a banging sound, which sounded like weights being dropped. Our room was supposed to be sound proof (as advertised). The room was excellent. Breakfast was very good. Overall, staff were very good. I do think this is a good hotel. However, we had too many issues to say we had a good stay.

Loved my stay Pullman. Stayed in the deluxe room city-river view was lovely. Bose speaker was wonderful! The receptionist was a star with check in and recommendations of things to do- totally forgot his name! Only 4 stars due to the cleanliness- parts of the room was dusty like side tables and bathroom table and the temperature control was very testy/ didn’t work properly. Will definitely stay here again despite it and location was brilliant / very close to city centre 10 mins walk.