Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.6/5 2,060 reviews

Hotel extras

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Waterfront location

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

All spacious rooms and suites come equipped with free Wi-Fi, tea and coffee-making facilities, a fluffy bathrobe and slippers. Settle into your modern bedroom and feel at home, with a dedicated work space, TV and plenty of natural light. Choose a room with a city or river view for a beautiful backdrop to your stay. All rooms are finished with local-inspired artwork, letting guests feel fully immersed in Liverpool's unique maritime heritage.

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,060 reviews

TripAdvisor Rating  4.5/5  3,017 reviews

Certificate of excellence 2022

Good location for Bank Arena

TripAdvisor rating 5.0/5

jdwyer486 Couples - TripAdvisor review

If you are visiting the M&S Bank Arena you can't get closer. Nice hotel with decent breakfast and bar. Rooms have huge beds but I wasn't keen on the sliding door on the bathroom. I prefer a proper door. Slight negative point is there ard only 2 lifts which causes delays at times but certainly worth recommending.

Really nice hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Stayed for a weekend at this hotel, it's a great location, the staff are friendly and helpful. Rooms were clean and comfortable. W only had bar snacks and breakfast but both were good. Will definitely stay here again.

Dear Jonathan, Thank you for taking the time to share your feedback with us. It's always nice to hear such positive comments, especially about our team who are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Ideal location

Customer review rating 3.5/5

Liam Business - Confirmed reviews ALL

The hotel was an ideal location for work. The hotel is sold as luxury and in honesty it felt tired - the room was not in the greatest condition, grout off colour, the shower head coated in limescale, carpets stained and wallpaper that was peeling. The hotel not having dedicated parking was not ideal and became fairly expensive if needing to make trips away from the hotel. However the staff were welcoming, warm and attentive throughout my stay. The breakfast was of a high quality and the teams seem well led. I would in future be likely to look at alternative hotels within the city centre that include parking and more updated rooms. That being said l wouldn’t rule out staying at the hotel again.

Beautiful Hotel

Customer review rating 3.5/5

Alan P. Couples - Confirmed reviews ALL

We arrived at the hotel to be greeted by a very professional and pleasant young man on the desk, once checked in our room was beautiful as with the rest of the hotel, you can really tell the fixtures and fittings are top notch. Our room surfaces were quite dusty but the bed didn't seem to be as I would have suffered if it was. Breakfast was poor unfortunately with lots of staff standing around on phones etc, yogurts were warm cups dirty and dusty as these along with glasses are stowed on open shelves up right, which seems rather silly as you will always have dust in them, the hot food was not very good either. We didn't bother with breakfast after our second night which we had in our booking. However I would be happy to return here as all in all we had a wonderful stay.

Well located, great room with a view

Customer review rating 5.0/5

Gemma Couples - Confirmed reviews ALL

2 night stay including breakfast, food was fantastic, all staff welcoming and friendly. Our room was on the top floor and came with fantastic views of the city, the room was clean and very comfortable. Will definitely book again!

Dear Gemma Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,718 reviews 9.3/10 Location
  • 2,837 reviews 8.5/10 Room
  • 2,483 reviews 8.9/10 Service
  • 15 reviews 8.1/10 WiFi
  • 1,127 reviews 8.5/10 Comfort
  • 1,096 reviews 8.3/10 Breakfast
  • 1,023 reviews 6.9/10 Cleanliness
  • 577 reviews 6.9/10 Food

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