Pullman Liverpool Hotel 4 stars

Customer review rating 4.7/5 8,899 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Liverpool
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Liverpool Waterfront Car Park - £15 per 24 hours

  • Walking distance to Royal Albert Dock and Tourist Attractions

  • An ALLSAFE Clifton certified hotel

  • Complimentary High Speed Wi-Fi

  • On site with Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PMPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Liverpool

Kings Dock
L34FP
liverpool
united kingdom

Tel: +4401519451000

Fax: (+44)01519451001

Check-in from 14h00

Check out up to 12h00

  • LIVERPOOL ONE BUS STATION : 

  • By plane

    LIVERPOOL JL At 12.87km / 8 miles

  • By train

    LIVERPOOL CENTRAL At 1.61km / 1 miles

GPS :53.396407, -2.989419

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron

SUPERIOR ROOM, 1 King Size Bed, River View

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: City View, River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron

PREMIUM DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Rooms

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 132

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Liverpool

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

8,899 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,518 reviews

Lovely, clean stay

Customer review rating 4.7/5

Natalie Couples - 14/11/2020 Confirmed reviews ALL

Check in was friendly and easy. We were informed about the covid practices in places and changes to food/drink facilities. Our room - Deluxe Suite - was fantastic! Beautifully presented and plenty of space, it was a shame that the bathroom was terribly cold. The food was very expensive but was delivered to our room quite quickly. Breakfast was provided in pre packed bags brought to the room - nice but not to everyone's taste, a choice would have been better. Overall, we had a lovely stay. Staff were welcoming and attentive, the hotel was clean and quiet and we would happily return.

Amazing stay

Customer review rating 4.7/5

Jordan W. Couples - 06/11/2020 Confirmed reviews ALL

Loved every second Special thanks to Chris and Stewart from the front desk and room service

Dear Jordan, We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team, both Chris and Stewart will be delighted to hear you had an amazing stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jurgita Kinduryte Operations Manager

Brilliant location beautiful hotel

Customer review rating 4.7/5

Jen Couples - 03/11/2020 Confirmed reviews ALL

Felt welcomed from the minute we walked in. The staff are lovely and helpful. No breakfast due to covid but we had a continental breakfast which was excellent. Clean, comfortable beds, lovely bathroom and beautiful view.

Dear Jen, Thank you for taking the time to share your feedback with us. It's always nice to hear such positive comments, especially about our team who are always aiming to exceed expectations. We hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Jurgita Kinduryte Operations Manager

Excellent Service

Customer review rating 4.7/5

E. F. Families - 03/11/2020 Confirmed reviews ALL

Superb stay under COVID conditions that didn't leave us any less cared for to the highest standards - probably more so.....

Dear The E. F., Thank you for taking the time to provide a review of your recent stay here with us. We are delighted to read your comments and we're so pleased you felt cared for. We hope to see you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

The best Hotel in Liverpool!!

Customer review rating 4.7/5

Lisa T. Families - 03/11/2020 Confirmed reviews ALL

I don’t even know where to start, I can not thank the staff enough for making mine and my sons stay so perfect!! Michael, Chris and Rayna and Tim went above and beyond during our stay and we can’t thank them enough! The hotel is spotlessly clean and extremely covid safe! We had an amazing room and we didn’t want to leave! We will be back.

Dear Lisa, Thank you for taking the time to provide a wonderful review of your recent stay. We are so happy to hear that you had a perfect stay here with us. Thank you for the lovely staff mentions, I will pass this on to the team. We hope to see you both again soon. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Great hotel stay

Customer review rating 4.7/5

Kelly Solo - 03/11/2020 Confirmed reviews ALL

From check in all staff were very friendly, welcoming and efficient. Fabulous room with an amazing view of the Mersey. Comfortable bed. Great City Centre location. Social distancing and safety measures in place and clear through out the hotel without being obtrusive.

Dear Kelly, Thank you for taking the time to provide a review of your recent stay here with us. We are thrilled to read your comments and we look forward to seeing you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Great Hotel and Location

Customer review rating 4.7/5

Sterling Families - 02/11/2020 Confirmed reviews ALL

Thank you Jurgita for looking after the Check out at the Hotel , superb Hotel and Reception ! :)

Dear Sterling. Thank you for taking the time to provide a review of your recent stay here with us. We are thrilled with your comments, Jurgita will be thrilled to be mentioned. We hope to see you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Peaceful and comfortable

Customer review rating 4.7/5

Dom Families - 02/11/2020 Confirmed reviews ALL

Lovely escape for a celebration, kids loved the luxury and comfort!

Dear Dom, Thank you for providing a review of your recent stay here with us. I'm happy to hear that you enjoyed your celebration stay. We hope to see you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Good stay

Customer review rating 4.7/5

Anonymous Couples - 30/10/2020 Confirmed reviews ALL

Great and relaxing time away

Dear Aytam, Thank you for taking the time to provide a review of your recent stay here with us. Thank you for the great scores and additional comments. We hope to see you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Lovely girl on reception a view to die for very relaxing would return

Customer review rating 4.7/5

Valerie N. Couples - 28/10/2020 Confirmed reviews ALL

Needed to relax could not have picked anywhere better

Dear Valerie, Thank you for taking the time to provide a review of your recent stay here with us. We are happy to hear that you had a relaxing time here with us. We hope to see you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Enjoyed the stay and location

Customer review rating 4.7/5

Elaine L. Couples - 28/10/2020 Confirmed reviews ALL

Lovely stay staff were fantastic service was great working while under the restrictions

Dear Elaine, Thank you for taking the time to provide a review of your recent stay here with us. We are happy to hear that you had a lovely stay and that our staff were fantastic. We hope to see you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Amazing view, great location

Customer review rating 4.7/5

Josh W. Couples - 26/10/2020 Confirmed reviews ALL

Staff were very friendly, they provided us with one of the best views in the hotel for our anniversary. The rooms are also clean, beds are comfy and the shower is amazing!

Dear Josh, Thank you for taking the time to provide a review of your recent stay here with us. Thank you for all the positive comments, we're so happy you enjoyed your anniversary with us. We hope to see you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Well located

Customer review rating 4.7/5

Brian G. Couples - 26/10/2020 Confirmed reviews ALL

It was a great room everything we needed. The young man I believe his name is Taylon if I've spelt right was very helpful as was all rhe reception staff.

Dear Brian, Thank you for taking the time to provide a review of your recent stay here with us. I'm happy to hear all the staff were helpful. We will let Taylon know he has been mentioned and he will be recognised for this. We hope to see you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Good location

Customer review rating 4.7/5

Amber Couples - 26/10/2020 Confirmed reviews ALL

Enjoyed

Dear Amber, Thank you for providing a review of your recent stay here with us. We are happy to hear that you enjoyed your stay. We hope to see you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Good hotel

Customer review rating 4.7/5

Chris Couples - 25/10/2020 Confirmed reviews ALL

A good hotel in a useful location with very well designed rooms and friendly staff. It had the 4 things that matter to me most- a comfy bed, blackout blinds, responsive room thermostat and powerful shower. The only issue I had was the continental breakfast delivered to the room- for a hotel of the quality it wasn’t good enough. Instant coffee with no ability to have or buy real coffee in the hotel outside weekends isn’t good enough. In 2020 you cannot give a guest a sachet of Nescafé for breakfast!

Good Evening Chris. Thank you for taking the time to provide a review of your recent stay here with us. I'm happy to hear that there were positive aspects of your stay. Thank you for the additional feedback regarding breakfast, I'm sorry that breakfast and in particular the coffee was unacceptable. Please accept my sincere apologies. We hope to see you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Well located,

Customer review rating 4.7/5

Janine Families - 25/10/2020 Confirmed reviews ALL

I liked the hotel it was perfectly situated for touring the city of Liverpool. I was dissatisfied with the service of breakfast I was expecting a full english breakfast but only when we arrived were we told that it was continental and delivered to your room in a brown paper bag. There was no welcome pack in the room now I know all about the pandemic but surely throw away or laminate would suffice. We got a refund on the breakfast and went to a local restaurant for a full english. The reception desk was half way down a long corridor it was very bizarre. I loved my room very spacious and accessible for my wheelchair. My Mum got an upgrade because she was originally on the 7th floor even though I asked when booking could we be next to each other.

Dear Janine Thank you for taking the time to provide a review of your recent stay here with us. Sadly in the present situation we have had to make lots of changes to our operation and layout of the hotel with the focus on the safety of our guests and staff to ensure we are Covid safe. I completely appreciate this does mean things are very different and with current business levels the atmosphere of the hotel very different we do hope all this will change with time and when things get back to some level of normality. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Brilliant location

Customer review rating 4.7/5

Joanne Families - 25/10/2020 Confirmed reviews ALL

Lovely spacious rooms , bed was very comfortable

Dear Joanne, Thank you for taking the time to provide a review of your recent stay here with us and Thank you for the great scores. We are so happy that you find the bed comfortable. We hope to see you again soon. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Excellent service and staff

Customer review rating 4.7/5

Dale Business - 24/10/2020 Confirmed reviews ALL

Greeted by name, excellent service and provisions Bar food fresh, tasty supported by local knowledgeable staff

Good Evening Dale Thank you for taking the time to provide a review of your recent stay here with us. Thank you for your lovely comments and special mention to Katie, I will make sure she receives the recognition, she will be thrilled :) We look forward to seeing you again soon. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Perfect location

Customer review rating 4.7/5

Kevin B. Couples - 23/10/2020 Confirmed reviews ALL

We had wonderful stay staff were amazing

Good Evening Kevin Thank you for taking the time to provide a review of your recent stay here with us. I'm happy to hear that our staff were amazing, we think so too :) I'll pass the special mention on to Katie, she will be thrilled. We hope to see you again on your next visit to Liverpool. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

Good stay, but the room smelt of smoke when we arrived. We asked to change rooms but there wasn't any similar rooms available.

Customer review rating 4.7/5

Lauren B. Couples - 21/10/2020 Confirmed reviews ALL

Nice stay, bed was very comfy. Only feedback would be the TV and entertainment. Most modern hotels have smart TV's where you can access Netflix, youtube or amazon prime. This would have been a great added touch which I expected given the calibre of this hotel. Breakfast was amazing with great service.

Dear Ms B., Thank you for taking the time to provide a review of your recent stay here with us. I'm sorry to hear that there were a couple of issues during your stay. Thank you for letting us know, we will follow these up in house. I hope they didn't affect your stay too much. I remain at your service should you wish to discuss anything further. Warmest Wishes Lynsey Kaplansoy Guest Experience Manager

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