Name: Pullman Liverpool
Address: liverpool, L34FP, UNITED KINGDOM
Telephone: (+44)01519451000

Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 1,364 reviews

ALLSAFE approved hotel

See on a map

Description

Pullman Liverpool

Hotels combining lifestyle and design, for business and leisure

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Hotel Manager

The 4-star Pullman Liverpool is located at Kings Dock on Liverpool's iconic waterfront, on-site with M&S bank Arena, ACC Liverpool and Exhibition Centre Liverpool, and just a five-minute walk from the vibrant Royal Albert Dock. Relax in stylish, elegant surroundings and enjoy the convenient location of the hotel. Liverpool One, the Cavern Club and many museums and cultural offerings of Liverpool are all within walking distance. This hotel is perfectly suited for both business or leisure.

Superior is our standard here at Pullman Liverpool. Guests can choose from Superior, Deluxe or Suite Rooms, all including rainfall showers, 55" television with on demand movies, Co. Bigelow toiletries, tea & coffee making facilities and slippers & robe Our on-site bar, lounge and restaurant offers a relaxed atmosphere, perfect for business or family. The flexible meeting and event space boasts floor-to-ceiling windows and panoramic views of Royal Albert Dock - the perfect setting for any occasion.

Hotel extras

Liverpool Kings Dock Car Park Discounted Rates
Walking distance to Royal Albert Dock and Tourist Attractions
An ALLSAFE Clifton certified hotel
Complimentary High Speed Wi-Fi
On site with Cruise Terminal, Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

Telephone +44 151 945 1000

+44 151 945 1001

LIVERPOOL ONE BUS STATION:

By plane
LIVERPOOL JL At 12.87km / 8 miles
By train
LIVERPOOL CENTRAL At 1.61km / 1 miles

GPS:53.396407, -2.989419

Hotel services

Check-in from 15h00 - Check out up to 12h00

In summary

On site

Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Near the property

Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed

Max. number of persons: 2
Area: From 25 m² / 269 sq ft

Coffee/tea making facilities

SUPERIOR ROOM, 1 King Size Bed, River View

Max. number of persons: 2
Area: From 25 m² / 269 sq ft
Views: River side Note

*Subject to availability

Coffee/tea making facilities

SUPERIOR ROOM, 2 Single Size Beds

Accessible room

Max. number of persons: 2
Area: From 25 m² / 269 sq ft
Views: City View Note

*Subject to availability

Coffee/tea making facilities

DELUXE ROOM, 1 King Size Bed

Max. number of persons: 2
Area: From 29 m² / 312 sq ft
Views: City View, River side Note

*Subject to availability

Nespresso machine
Coffee/tea making facilities

PREMIUM DELUXE ROOM, 1 King Size Bed

Max. number of persons: 2
Area: From 29 m² / 312 sq ft

Nespresso machine
Coffee/tea making facilities

Our guest reviews

Good stay

Nina Couples - 5/18/2022 Confirmed reviews ALL

The hotel was lovely. The only thing wrong was the breakfast was cold on first morning but second day it was lovely.

Dear Nina, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Vicki Mangan Guest Experience Manager

Standards have slipped a lot in recent years

Craig D. Couples - 5/18/2022 Confirmed reviews ALL

Bathroom cleanliness poor, Breakfast quality poor

Dear Craig D., Thank you for taking the time and trouble to complete a survey following your recent stay at Pullman Liverpool At Pullman Liverpool we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Pullman Liverpool in the near future. Yours sincerely, Vicki Mangan Guest Experience Manager

Excellent location, lovely clean room and made to feel very welcome.

Julie M. Couples - 5/17/2022 Confirmed reviews ALL

Location was excellent. Lovely clean modern room. We had a great time and would not hesitate in using again.

Dear Julie, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Vicki Mangan Guest Experience Manager

Std "12 noon" checkouts mean "late check ins"

Dee Families - 5/16/2022 Confirmed reviews ALL

Waited hours and hours to check into our room after a very long train journey of 6 hours from Brighton. Hotel did absolutely nothing to ease the wait..no updates, no coming to find us in reception with our key cards, no complimentary vouchers of any kind just " sit and wait for the rooms to be ready which is taking much longer due to staff shortages". Finally got in at 7pm... The minibar (free with the premium room we had booked for 3 nights) was half empty and had still the previous occupant's half drunk miniature bottle of wine in it..last time I stayed, 2 months ago, this hotel was not at this low standard. Maybe demand and occupancy filled with Conferences and tour groups from the Ferries and ships might be a step too far for it to stay above water. Real pity.

Dear Donna Thank you for taking the time and trouble to complete a survey following your recent stay at Pullman Liverpool At Pullman Liverpool we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Pullman Liverpool in the near future. Yours sincerely, Vicki Mangan Guest Experience Manager Vicki Mangan Guest Experience Manager

Good service recovery from previous stay

Anonymous Business - 5/15/2022 Confirmed reviews ALL

Had a previous business stay with some issues and the manager dealt with it by providing free voucher which I used again for next business trip. Very warm welcome and arrangements made to make up for last visit. Thank you

Dear Sukhi We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicki Mangan Guest Experience Manager

Fantastic stay.

Anonymous Couples - 5/15/2022 Confirmed reviews ALL

Couldn’t be any better.

Perfect location for a night at the M&S Arena

Lynne Solo - 5/15/2022 Confirmed reviews ALL

Great location with a number of multi-storey car parks nearby. The room was bright, clean and spacious withe a fantastic ensuite (large shower but no bath). The food in the restaurant was top quality but I knocked a point off as my main course didn't come with the bacon 'crisp' it was supposed to!

Dear Lynne, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Vicki Mangan Guest Experience Manager

Excellent hotel

Maria P. Friends - 5/14/2022 Confirmed reviews ALL

Hotel very well located, spotlessly clean. Lovely room. We thoroughly enjoyed our stay at the Pullman hotel.

Excellent location

Anonymous Couples - 5/14/2022 Confirmed reviews ALL

Picked the Pullman as we were going to a show at the M&S arena, and it is right next door. Very pleased we did.

Perfect hotel

Paul R. Couples - 5/14/2022 Confirmed reviews ALL

Great location and friendly staff

Comfortable room, convenient for conference

Lj W. Business - 5/13/2022 Confirmed reviews ALL

Room was very comfortable and facilities were great, but no soap in bathroom so had to use shampoo to wash my hands! Some biscuits would have been nice too...

Simply the best

Wendy Families - 5/13/2022 Confirmed reviews ALL

Nothing too fancy just simply the best in liverpool gor a pre cruise night ,,,, or two xx

Well located for ACC

Guy Business - 5/13/2022 Confirmed reviews ALL

Pretty easy checkin and checkout processes. Nice, clean room with a good view from the 8th floor. Decent choice of food at breakfast, and friendly service.

next to the conference centre, close to places of interest/bars/food

Keith H. Business - 5/13/2022 Confirmed reviews ALL

great staff, really helpful with luggage, thanks specially to Stuart but all were friendly and helpful. rooms great, showers brilliant

Hotel was well located to the Conference Centre

M B. Business - 5/13/2022 Confirmed reviews ALL

Hotel was well located to the Conference Centre, so was very convenient. Check-in and Check-out was good. Room was not as clean as it should have been - considering your "new" cleanliness policy. It was dusty and the bathroom and bedroom areas had "evidence" of previous guests.

Clean, lovely, friendly staff

Anonymous Business - 5/12/2022 Confirmed reviews ALL

Very happy with the room. Staff was friendly, especially the Greek lady, she was so welcoming. Breakfast was varied with good options, although the bread and pancakes were dry and not so good!

Great stay

Rob W. Business - 5/12/2022 Confirmed reviews ALL

Stayed here to be close to a conference. Great amenities, nice rooms and good value. Would stay again.

Great stay, great staff

Bill Couples - 5/11/2022 Confirmed reviews ALL

From the welcoming check in to the friendly checkout we had a great stay. The privileges of the executive room were a very pleasant surprise and the room itself was very comfortable.

Not what it used to be

mistersmith2022 4/25/2022 TripAdvisor review

This used to be a proper Sofitel standard hotel, but how lack of care and maintenance have let this so-called 4* hotel down. Don’t bother with executive rooms as there is nothing executive about them, not even a work space. Just unprofessional on a whole, apart from the breakfast staff and some of the housekeeping. Doesn’t help that crackheads - I mean proper drug addicts - cough all over guests and breakfast buffet, but guess a paying guest is a paying guest at this establishment.

Disappointing.

Geoffrey H 4/3/2022 TripAdvisor review

This was our first stay at an Accor Hotel. Within a few hours of check in we reported 2 maintenance issues with the room to reception. It took 2 attempts to rectify these issues, as they were not relayed correctly to Maintenance by Reception. The Maintenance guy who fixed the issues was efficient, professional and very friendly. On the following day, we returned to our room to find the wine glasses from the previous evening had not been cleaned and still had wine in the bottom. We did not report this to reception, as I thought they would be sick of the sight of me. On the following day of our stay, we returned to the room well after 4pm, only to find the room had not been cleaned or serviced. Very disappointing. On the last 2 mornings of our stay, we were awoken by a banging sound, which sounded like weights being dropped. Our room was supposed to be sound proof (as advertised). The room was excellent. Breakfast was very good. Overall, staff were very good. I do think this is a good hotel. However, we had too many issues to say we had a good stay.

Dear Geoffrey H Thank you for your feedback that is so valuable to us and much appreciated. I am sorry there were elements of your stay not to the standards we strive to achieve for which I sincerely apologise. I know Vicky our Guest experience Manager is in communication with you and we do hope to welcome you back and restore your faith. kind regards Neil Brailsford General Manager

Our most recent 20 reviews

In partnership with TripAdvisor