Mercure Hotel Frankfurt City Messe 4 stars

TripAdvisor rating 3.0/5 657 reviews

Mercure Hotel Frankfurt City Messe - Image 1
Mercure Hotel Frankfurt City Messe - Image 2
Mercure Hotel Frankfurt City Messe - Image 3
Mercure Hotel Frankfurt City Messe - Image 4

Description

Hotel extras

  • Only 2 minutes to walk to the main train station

  • 24h free WIFI

  • Hotel parking garage

  • All rooms are air-conditioned

  • Streetcar stop right at the doorstep

Our accommodation(s)

Hotel location

Mercure Hotel Frankfurt City Messe

Duesseldorfer Str 20
60329 FRANKFURT AM MAIN
Germany

GPS:50.109252, 8.661615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
Near the property
  • Car park

LOBBY BAR

Non contractual photo

No matter how long your meeting takes or when you return to the hotel from your walk, you can enjoy a refreshing drink - maybe a beer or a glass of Ebbelwoi (apple wine) - at the bar at any time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.0/5  657 reviews

Appreciate reception staff

TripAdvisor rating 3.0/5

Jemmy W Families - TripAdvisor review

Thanks to Mr Abby, the reception staff, for letting us early checked in as silver member after long haul flights .

Staff not even willing to do the bare minimum - horrible attitude

TripAdvisor rating 2.0/5

SinbadSam TripAdvisor review

I don't think I have stayed at an Accor hotel with such lazy, entitled and apathetic staff. The staff are completely disinterested in doing the bare minimum job and would rather just stay behind the desk and look at their phones. I was completely disappointed to see the level of staff incompetence at a supposedly 4 star Accor brand. I do realize that in Europe every 4 star is like a 3 star in the Middle East or Southeast Asia, but this was disappointing. I think the worst staff member is this Iranian girl with a bad attitude. She pretty much does not want to help or provide any semblance of service. I witnessed several incidents with different guests where she pretty much dismissed them and ignored them until they left. These were basic questions like can you call the attendants to clean the room, or that the bathroom was flooding but she just said they will take care of it and ignored them. Staff are more likely to be outside taking a smoke break. The only good staff were the two Indian gentlemen who were courteous and helpful. I think the Manager really needs to properly evaluate his staff.

Old hotel - disinterested staff

TripAdvisor rating 2.0/5

s_bastien929 Solo travel - TripAdvisor review

The rooms are old and tired, they may have been renovated but this was years ago or the renovation job was poor. In mine there was a large cement pillar placed awkwardly in the middle of the room. The bathroom is also old. The chair and desk uncomfortable, the bed too soft. As usual the AC was not properly set and the rooms was uncomfortably hot. The staff was not interested, refused to speak in English and was generally cold and not welcoming.

Avoid Room 2415

TripAdvisor rating 2.0/5

Hazel F TripAdvisor review

Do not stay in room 2415. Fridge does not work, shower pressure non existent and bath plug does not work, impossible to get bath more than a quarter full. The safe also didn't work, but this was fixed by 2nd day. Breakfast is good and room clean.

Pleasant stay for a good price

TripAdvisor rating 4.0/5

F789QNbp TripAdvisor review

Actually, I stayed in this hotel between 21 and 23 September 2022. I am a bit behind with my reviews... :-) I enjoyed my stay at this Mercure. A good-size room and nice breakfast for a decent price (keeping in mind that prices have gone up quite a bit). My room looked out on a busy street (also at night), so I had to keep the window closed. The room has air conditioning. I would gladly return here.

Dear Guest, Thank you for taking the time to share your feedback. We're pleased to hear that you found the room to a good size and enjoyed the variety of options at our breakfast buffet. It's rewarding to know that our efforts to provide value for money are appreciated. We understand that the proximity to a busy street can sometimes require the windows to be closed, but we're glad that the air conditioning in our rooms contributed to your comfort during your stay. We look forward to seeing you on your next visit. Best regards, Vjekoslav Ljubas, General Manager

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Other web-users rate our hotel

  • 218 reviews 7.5/10 Location
  • 178 reviews 6.2/10 Room
  • 125 reviews 7.4/10 Service
  • 5 reviews 10/10 WiFi
  • 98 reviews 4.5/10 Comfort
  • 89 reviews 5.1/10 Cleanliness
  • 65 reviews 6.8/10 Breakfast
  • 62 reviews 5.4/10 Value

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