SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.5/5 2,313 reviews

Best price
guarantee
SO/ Auckland - Image 1
SO/ Auckland - Image 2
SO/ Auckland - Image 3
SO/ Auckland - Image 4
67 Customs Street East, Auckland CBD, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

SO/ Auckland

67 Customs Street East, Auckland CBD, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,313 reviews

TripAdvisor Rating  4.4/5  535 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Olga R. Couples - Confirmed reviews ALL

We stayed there to get away for the weekend, was very dissapointed in the hotel service. Skybar wasnt available, we paid extra for a room to be able to use to lounge for bites drinks, but this was also booked that weekend and not available. Really bad, that i had to pay for nothing

Kia Ora Olga, Thank you for taking the time to share your experience. We are truly sorry that your stay did not meet your expectations. While the Club Lounge was open and available, we apologize that you were unable to fully enjoy the experience due to miscommunication. We also regret that the Hiso Bar was closed and that your room did not receive the attention and care it deserved, including cleaning and essential supplies. Your feedback is very important to us, and we will review these issues with our team to make improvements. We hope you’ll consider giving us another chance so we can provide the comfortable and attentive experience you were expecting. Sincerely, Cecile - Duty Manager On the Behalf of SO/ Auckland Team

Customer review rating 5.0/5

Karen I. Business - Confirmed reviews ALL

We were there for only a day while we used one of their room's as a base for a photoshoot for a prominent shoe brand and they were so accomodating and incredible the entire time.

Kia Ora Karen, Thank you for sharing your experience with us! We are pleased to hear that your stay went so smoothly. It is fantastic to know our team was able to accommodate your needs, and we truly appreciate your kind words about Ava. We hope to welcome you back again soon, whether for another project or a relaxing stay! Sincerely, Cecile - Duty Manager On the Behalf of SO/ Auckland Team

Customer review rating 5.0/5

Briony B. Couples - Confirmed reviews ALL

We stayed here for 3 nights and loved it. The room was spacious and quite luxe. Highly recommend the SO. Didn’t get around to eating at the restaurant unfortunately or using the gym facility.

Kia Ora Briony, Thank you so much for your wonderful review! We are thrilled to hear you had such a great stay and enjoyed our location. It’s fantastic that you loved your spacious, luxe room and would highly recommend us, we truly appreciate it. We hope on your next visit you’ll have the chance to experience our restaurant and gym facilities as well. We’d love to welcome you back for another fantastic stay! Sincerely, Cecile - Duty Manager On the Behalf of SO/ Auckland Team

Customer review rating 3.0/5

Adam L. Couples - Confirmed reviews ALL

As above which ruined an otherwise great experience

Kia Ora Adam, Thank you for sharing your experience at SO/ Auckland. We are very sorry that the street noise affected your sleep, we understand how frustrating this must have been. We truly appreciate your comments regarding the windows and will review them with our team to explore potential improvements. We also appreciate your loyalty as a Platinum member of the ALL Accor program and hope to have the opportunity to welcome you back for a more restful stay in the future. Sincerely, Cecile - Duty Manager On the Behalf of SO/ Auckland Team

Customer review rating 4.5/5

Matthew H. Solo - Confirmed reviews ALL

Stayed two nights. Staff were very friendly and helpful. Rooms were beautiful. Great wellbeing facilities such as nice hot sauna, spa and great pool.

Kia Ora Matthew, Thank you for sharing your experience with us! We are delighted to hear you enjoyed our location and found our team friendly and helpful. It’s great to know you loved your room and had the chance to relax in our wellbeing facilities. We hope to welcome you back for another enjoyable stay soon! Sincerely, Cecile - Duty Manager On the Behalf of SO/ Auckland Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 629 reviews 9.2/10 Location
  • 1,294 reviews 7.8/10 Room
  • 1,285 reviews 8.3/10 Service
  • 6 reviews 2.6/10 WiFi
  • 473 reviews 8.7/10 Vibe
  • 295 reviews 8/10 Breakfast
  • 277 reviews 7/10 Bar
  • 232 reviews 7.6/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Auckland

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.