SO/ Auckland 5 stars

Overall the experience and accommodation was excellent, however the restaurant was far from satisfactory. When we ordered the A5 wagyu steaks, the staff started behaving odd and we had three different members of the team all come and tell us that the Accor membership didn't apply to this meal. While we found this odd, we accepted it is it was an expensive option. However the service went from bad to worse when the waitress was unable to open a bottle of wine and then the 500 ml carafes I'm willing to bet were more like 375 ml. The manager of the restaurant couldn't confirm this was correct and just gave us a splash of wine in our glasses and walked off. The steaks were absolutely perfect except one of them that was over one third solid fat. When we pointed this out to the staff they acknowledged it, walked away and never came back.

We chose to stay here from photos etc and thought it looked like a cool and different place to try from our usual hotel. Firstly, I want to say that the service is amazing, such friendly and helpful staff. The upgraded room to So Comfy for my birthday was greatly appreciated too. Our main feedback would be the noise and the open plan bathroom/living. The noise on both nights were next level. We did request ear plugs but even with those, we could feel/hear the bass from what I am guessing was the Hi-So bar (on Sat night at least). This went on till 2 am on both nights. We could hear all the traffic, the people, the car alarms etc.. Needless to say, sleep was limited and not refreshing at all. I did email through a little video of the noise at 12.40am. The room, in theory, seemed fun and cool but after staying in here, we found it odd having to share the space with an open plan bathroom where we could hear everything, not pleasant at all. The lack of lighting in the bathroom also made it near impossible to put on makeup. Again, not too sure what you can do about the noise but I just wanted to let you know as it is a matter of concern for those who are getting away to relax, like we were. Thank you again for the positives.

For my second stay in this hotel, I really appreciated the professionalism of the staff and their kindness. Once again upgraded to a magnificent and spacious room where little attentions awaited me and benefiting from the Club where Celina was really welcoming, I can only be satisfied with the weekend spent at SO/ Auckland.

We really liked the hotel and it was in a very nice location. The food was nice as well. However, we felt that the service was bellow standard. We noticed our food trays took very long to be picked up, we didn’t have our room cleaned on one day even though we specifically asked for it to be cleaned and were out all day and the check in process felt rushed.

Beyond my expectations