SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 1,755 reviews

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ALLSAFE approved hotel

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,755 reviews

TripAdvisor Rating  4.0/5  281 reviews

Customer review rating 5.0/5

Sam Business - Confirmed reviews ALL

Staff were friendly. Room clean and well located

Dear Sam, We thank you for taking your precious time to compliment our service. We are thrilled to know you had felt the warm welcome our team aim to provide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rhona, DM

Beautiful hotel

Customer review rating 4.5/5

Katy S. Couples - Confirmed reviews ALL

Such a beautiful and fun hotel in a great location in Auckland City. Helpful staff, and lots of well thought out features.

Dear Katy S., We thank you for your lovely feedback, and for taking the time to reminisce your experience with us! We are proud of our creative brand, and it is such a pleasure to know your attention was caught by the details of our hotels. We are thrilled you had a fun and memorable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rhona, DM

Could be better

Customer review rating 3.5/5

B Couples - Confirmed reviews ALL

no toothbrushes. AC control hidden beehind minibar. door could only be used for ONE of either the toilet or shower. tried to order room service but was unable to using the QR code, then when trying to call the front desk, received NO response.

Stylish hotel

Customer review rating 4.0/5

Chris Couples - Confirmed reviews ALL

Overall the stay was decent. Location was central and suited our needs. Rooms were clean and comfortable. The layout definitely suit couples more. Team members I encountered were friendly and helpful.

Very eclectic, superb location

Customer review rating 4.5/5

Pr Business - Confirmed reviews ALL

Not your usual hotel interior I must say. I would have just preferred to have an actual door separating the bathroom to the rest of the room.

Dear Pam R., Thank you for choosing to stay at our establishment, and for sharing your feedback with us. We appreciate your perspective on our hotel's interior design and the aspects that caught your attention. Regarding your preference for a traditional door separating the bathroom from the rest of the room, we understand that personal preferences can vary, and we value your input. We will certainly take your feedback into consideration as we continue to enhance our accommodations. We apologize for the inconvenience caused by the leaking shower during your stay. Our maintenance team will be promptly addressing this issue to ensure it does not recur, and we appreciate you bringing it to our attention. Your feedback is vital to us as it helps us refine our offerings and improve our guests' experiences. We hope to have the opportunity to welcome you back in the future, and please feel free to let us know if you have any additional suggestions or preferences for your next stay. Warm regards, Greta, DM

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Other web-users rate our hotel

  • 324 reviews 9/10 Location
  • 899 reviews 7.3/10 Room
  • 868 reviews 7.9/10 Service
  • 10 reviews 2.9/10 WiFi
  • 305 reviews 7.3/10 Food
  • 302 reviews 8.8/10 Vibe
  • 195 reviews 6.5/10 Bar
  • 194 reviews 7.5/10 Breakfast

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