SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,668 reviews

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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,668 reviews

TripAdvisor Rating  4.0/5  317 reviews


TripAdvisor rating 5.0/5

Karen P TripAdvisor review

I am not one to write reviews, but after our stay at SO/ Auckland I definitely felt I needed to share how fantastic this hotel is. If you want luxury and amazing service in the heart of downtown Auckland , SO/ AUCKLAND is the place to stay. Generous rooms, comfy beds and fabulous facilities. Thank you Julie ,Ike and Annina from the front desk who made us feel so welcome. Thank you Carolina who made our pre dinner drinks so special and Chiara and Mikaela in the restaurant who ensured our beautiful meal was a memorable experience,( check out the amazing views from this restaurant )and thank you Cam who made our visit all come together. I cannot recommend this hotel enough. BOOK IT !

Great location, we absolutely loved our stay!

Customer review rating 4.5/5

Hannah Families - Confirmed reviews ALL

We had such an awesome time at S/O, we didn’t want to leave! The location was great, the room was beautiful - spacious and loved the layout, everything was spotless and clean and the time were very professional and friendly!

Tena koe Hannah S., Thank you so much for your wonderful feedback! We're delighted to hear that you had an awesome time during your stay at SO/. It's fantastic to know that you loved the great location, beautiful and spacious room layout, and our spotlessly clean facilities. Our team works hard to maintain a spotless environment and provide professional yet friendly service, so we're delighted to hear that reflected in your experience. We appreciate your recognition of Cam. Rest assured, we'll pass on your compliments to him! Nga mihi nui - Kind regards, Annina from SO/ Auckland Team

enjoyed the stay as usual staff very helpful

Customer review rating 4.5/5

Bob Couples - Confirmed reviews ALL

We overall enjoyed the experience except in the evening when at the bar we ordered drinks received them very quickly which was good we ordered the next time they forgot about our drinks 25minutes later I went to the bar and asked how long our drinks where going to be they apologised and it cam in a few minutes unfortunately it was a cocktail and was rushed so it was discussing we left it behind and left for our room. this was all I could fault .

Tena koe Mr. Bob R., Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us as usual, and that the staff were very helpful throughout your visit. We regret to learn about the inconvenience you experienced at the bar during the evening. It's disappointing to hear about the mix-up with your drinks and the delay in service. Please accept our sincere apologies for this oversight. We understand how frustrating it can be when expectations are not met, especially when looking forward to a relaxing drink. Rest assured, we have shared your comments with our bar team to ensure that such incidents are addressed and improved upon immediately. Your feedback is invaluable to us as we continuously strive to enhance our guest experience. We hope that despite this issue, you were able to enjoy the rest of your time with us. If there is anything else you would like to discuss or if you plan to visit us again, please do not hesitate to reach out directly. Nga mihi nui - Kind regards, Annina from SO/ Auckland Team

Excellent service

Customer review rating 5.0/5

Haz Solo - Confirmed reviews ALL

The concierge were absolutely fantastic. Two gentleman served me, one remembered me from my last stay and was very kind. The other went above and beyond serving me at the downstairs bar. Great guys would stay again.

Tena koe Mr. Hazzah A., Thank you so much for your wonderful feedback! We are thrilled to hear about your excellent experience with our concierge team. It's heartening to know that they provided you with fantastic service, and that one of them even remembered you from your previous stay—such personal touches truly make a difference. We greatly appreciate your kind words about the exceptional service provided at MIXO as well. Rest assured, we will pass on your compliments to the Front Office team, especially Cam who assisted you during your visit. They will be delighted to hear about the positive impact they made on your stay. We look forward to welcoming you back soon, and please feel free to contact us directly if there is anything else we can assist you with. Nga mihi nui - Kind regards, Annina from SO/ Auckland Team

Cool hotel with great staff and service

TripAdvisor rating 5.0/5

Richard G TripAdvisor review

Super awesome hotel with cool decor. Definitely a hip hotel. Service from everyone there was exemplary and by far the best hotel I have stayed at in the Auckland CBD. I will definitely be back for my next trip whether it is for business like this time or personal.

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Other web-users rate our hotel

  • 532 reviews 9.1/10 Location
  • 1,366 reviews 7.8/10 Room
  • 1,342 reviews 8.2/10 Service
  • 10 reviews 3.8/10 WiFi
  • 495 reviews 7.7/10 Amenities
  • 466 reviews 8.7/10 Vibe
  • 448 reviews 7.2/10 Food
  • 300 reviews 6.9/10 Bar

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