SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,532 reviews

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Corner of Customs St E& Gore St, Auckland Central, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

Our accommodation(s)

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Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Telephone
Fax +64 9 379 1861

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,532 reviews

TripAdvisor Rating  4.0/5  395 reviews

Spa Experience

TripAdvisor rating 5.0/5

Camper15177321424 TripAdvisor review

I just experienced the most amazing 3 hour long spa treatments with Caitlyn. The spa is lovely, Caitlyn is an excellent therapist the whole experience was perfection. Highly recommend if you are staying in house or just visiting Auckland.

SO amazing!

TripAdvisor rating 5.0/5

liam404 Solo travel - TripAdvisor review

I will start by saying I was absolutely amazed for my entire stay. From start to finish it was a top-notch experience. I’m a loyal Accor member and I’ve found that 5-star offerings can vary so much with the Accor group. However SO/ Auckland was an absolute standout hotel. As soon as I walked in the hotel it had an amazing smell. I was warmly welcomed by a receptionist who throughly explained the hotel and offered me a complementary drink from the bar while my luggage was taken up to my room for me. A very nice and unexpected touch. I was delighted to have received a complimentary upgrade which completely elevated the stay even further. The room was better than I was expected. I was worried about the noise being on the 3rd floor, but this wasn’t an issue during the night (ear plugs are provided, if you need) I loved the modern decor of the rooms and the bronze tones throughout with a splash of colour. I slept like an absolute king the bed was so comfortable and the pillows were perfect. I thoroughly enjoyed the amazing shower too. The breakfast buffet was a really solid offering and of good quality. There was a slight disconnect between the restaurant and reception (and was going to be charged for breakfast) even thought it should have been complimentary with being a platinum member (however this is just a very minor thing and was sorted promptly). I would also highly recommend the SO/ Spa. I had a 1hr session which was probably up there as one of the best massages I’ve had. My only negative was my 2 night stay was over before I knew it and had to leave this amazing hotel. I will make a point of staying here when I visiting Auckland in the future. I’d also highly recommended this hotel.

So -So at the So/ Hotel

TripAdvisor rating 4.0/5

Nz_shez TripAdvisor review

I recently stayed here for a night on a girls weekend. Firstly, the positives. The staff were all absolutely amazing. Every single one was friendly & helpful. Really was a highlight of the stay. Also the pillows and beds are some of the most comfortable I have ever come across so that was great too. The restaurant, Harbour Society, is very nice with incredible views. One of the better buffet breakfasts I have ever had in New Zealand too. The bar has delicious cocktails, definitely do not miss the cocktails if you are staying here. However, I have to say I was not particularly impressed with my room. While it was spotlessly clean it felt very tired. Little things you do not expect with a 5 star hotel let it down. For example, my bath plug would not stay down so taking a bath was impossible, there was a chip in the sink, some of the furniture looked like it had seen better days and was in need of replacing. Even although I was up on the 10th floor I could hear a fair amount of street noise which I was surprised about too. The "complimentary minibar" is nothing to look forward to either consisting simply of a juice, lemonade and a ginger beer which was pretty disappointing! All in all it was a pretty good stay. I did enjoy it, however would I stay here again given the amount of other 5 star hotels in the vicinity? No I probably wouldn't.

A very nice Hotel with very good Restaurant and Bar in a central location of beautiful Auckland

TripAdvisor rating 5.0/5

Wolfgang S TripAdvisor review

We have been here at the end of our long journey to cool down and relax before heading home. We enjoyed our stay very much, the amenities this place offers, the very polite and helpfull staff. We celebrated our last evening in the amazing restaurant at the top of the building with its fantastic view on the Inner City and the Harbour. Special thanx go to Hazel who accompanied us throughout our exzellent dinner as a perfect host.

Thank you so much for sharing your experience, we all hope you got home safe. Hazel will be happy to know she made your dinner special. It’s wonderful that we could help you relax before heading home.

Super spa

TripAdvisor rating 5.0/5

Hdsa11 TripAdvisor review

Visit to use a spa voucher kindly gifted to me. It’s a lovely spa and I had a great massage - many thanks to Keana for her professional and thoughtful service - hope to be a return customer soon. Beautiful space and very peaceful. Attentive staff.

We’re so glad you enjoyed your spa experience, and Keana will be thrilled to hear your kind words. We’d love to welcome you back soon for another relaxing visit

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Other web-users rate our hotel

  • 539 reviews 9.1/10 Location
  • 1,302 reviews 8/10 Room
  • 1,304 reviews 8.5/10 Service
  • 9 reviews 5.6/10 WiFi
  • 448 reviews 7.5/10 Comfort
  • 441 reviews 8.7/10 Vibe
  • 430 reviews 7.6/10 Food
  • 276 reviews 7.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.