Sofitel Shenyang Lido

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Sofitel Shenyang Lido 5 stars

Customer review rating (ALL Rating) 4.7/5 453 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Your hub in the business district

  • Authentic French dining for connoisseurs

  • Stylish and serene sanctuaries

  • Until Feb 29: Enjoy Club Lounge breakfast and happy hour for RMB 88.

  • Winter special offer: Free breakfast for the newly renovated rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Shenyang Lido

386 Qingnian Avenue, Heping District
110004 SHENYANG
China

Telephone +86 24 2318 8888

Fax +86 24 2318 0000

Contact email

  • SUMMER PALACE:  SUMMER PALACE

  • AIRPORT:  2 Shi Tu Shu Guan Station/C1

  • NORTH STATION:  2 Shi Tu Shu Guan Station/C1

  • SHENYANG METRO:  SHENYANG LIBRARY

  • SHENYANG STATION:  152 Xia Gong Station

  • By plane

    TAOXIAN AIRPORT At 20km / 12.43 miles

  • By plane

    TAOXIAN AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    NORTH RAILWAY STATION At 8km / 4.97 miles

  • By train

    NORTH STATION At 8km / 4.97 miles

GPS:41.7572, 123.436

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Set in a convienient location, this French luxury hotel offers 374 guest rooms and suites and 134 serviced apartments featuring luxury amenities to make you enjoy a wonderful stay. Sofitel offers Executive Floor rooms and lounges that provide additional benefits with personalized service. Attentive services from dedicated team of staff and butlers in the comfort of the Club Lounge and rooms.

Our guest reviews

Our guest reviews for
Sofitel Shenyang Lido

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  453 reviews

TripAdvisor Rating  5.0/5  1,796 reviews

Certificate of excellence 2022

Wonderful hotel

Customer review rating 5.0/5

L. Business - Confirmed reviews ALL

I am very happy here. First of all, the view room is so beautiful and comfortable. I enjoy it. Then, The breakfast is delicious . Most important reason is the high service. Especially ICY,KIDD,CAPA,KOBE,ABBY and Stella.They are so kindly and warmly .The arrangement for my booking is wonderful . Really appreciate all the staffs. I want to live here again for my next business trip.️Thank you.

Dear Ms Li L., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stay well located

Customer review rating 5.0/5

Jiao X. Business - Confirmed reviews ALL

good

Dear Ms.Jiao X., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Nice Hotel

Customer review rating 5.0/5

L. Business - Confirmed reviews ALL

I am very happy here. First of all, the room is so beautiful and comfortable. I enjoy it. Then, The breakfast is delicious . Most important reason is the high service. Especially ICY,KIDD,CAPA,KOBE,ABBY and Stella.They are so kindly and warmly .The arrangement for my booking is wonderful . Really appreciate all the staffs. I want to live here again for my next business trip.️Thank you.

Dear Ms. Li L., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Koudi Business - Confirmed reviews ALL

I have been encountered with multiple staff at Sofitel, all left me with satisfaction. Especially Abby at checkin and Sally at breakfast.

Dear Di K., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

住的非常不错

Customer review rating 5.0/5

L. Business - Confirmed reviews ALL

I am very happy here. First of all, the room is so beautiful and comfortable. I enjoy it. Then, The breakfast is delicious . Most important reason is the high service. Especially ICY,APIEL,CAPA,KOBE and KIDD. They are so kindly and warmly .The arrangement for my booking is wonderful . Really appreciate all the staffs. I want to live here again for my next business trip.️Thank you.

Dear Ms Li, We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

cleaning room and convenient location for traffic.

Dear Mr.L., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel

Customer review rating 5.0/5

L. Business - Confirmed reviews ALL

I am very happy here. First of all, the room is so beautiful and comfortable. I enjoy it. Then, The breakfast is delicious . Most important reason is the high service. Especially CAPA,ABBY,KOBE and KIDD. They are so kindly and warmly .The arrangement for my booking is wonderful . Really appreciate all the staffs. I want to live here again for my next business trip.️Thank you.

Dear Ms Li, We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

it was always a good staying in this Hotel, clean, quiet and safe.

Dear Ms W., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Western style Hotel with good service. Team don't speak english very well.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

One point might be improved is the english skills of the team. Doesn't matter to whom you talk (except front desk), the people don't understand foreigners well. Good breakfast! Unfortunately my electronic devices weren't charged during night because most of the sockets are powerless at night - very strange.

Dear Mr. Joerg Dieter B., Thank you for taking the time to tell us about your experience at the Sofitel Shenyang Lido. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

well located

Customer review rating 5.0/5

Baoku C. Families - Confirmed reviews ALL

very good

Dear Mr.C., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nicely refurbished

Customer review rating 4.0/5

Calvinf Business - Confirmed reviews ALL

Quite nice in general. Check in was good, but it can come with a bit of complexity due to local pandemic regulations. I would presume that the hotel was built in the early 2000s? Keep up with the refurbishments, it’s nice.

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel is ok but Check-in and Check-out have been no professional

Customer review rating 1.5/5

Le G. L. Business - Confirmed reviews ALL

I booked in advance my room, I come every 2 weeks and need to wait very long time for the check-in even my room card and my dossier are ready. During the check-out, the employee obliged me to pay by Wechat. I said to him, you have my credit card print/deposit, you will adjust and use my credit card to pay my bild. He said no, you should pay. Now I paid 2 times, one by wechat and one by credit card as I said.

Dear Mr. L. L., Thank you for taking the time to tell us about your experience at the Sofitel Shenyang Lido. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are following up on the refund of the double payment to make sure close as soon as possible. We will also share this case with our team to have proper training on it in order to avoid such cases happen again. Please contact me, Guest Experience Manager Bessie for next stay so that we could arrange properly for you. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Attentive front desk

Customer review rating 3.5/5

Damiano Business - Confirmed reviews ALL

Very good service at the front desk both during check in and check out Room cleanliness to be improved

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel ~

Customer review rating 5.0/5

L. Business - Confirmed reviews ALL

I am very happy here. First of all, the Suite room is so beautiful and comfortable. I enjoy it. Then, The breakfast and dinner are delicious and some of them are amazing. Most important reason is the high service. Especially the Front office Manager Isabella Zhang.She is so kindly and warmly .The arrangement for my booking is wonderful and perfect.Really appreciate Isabella and all the staffs. I want to live here again for my next business trip. Thank you.

Dear Ms L., We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

As Diamond-member in Shenyang

TripAdvisor rating 5.0/5

X2401YMtw Business - TripAdvisor review

Warm welcome, very good executive lounge - thanks for Stella; free parking; time to finish the breakfast-service or the happy-jour-service is too early - think about to extend - especialy on weekend; will be back soon.

Dear Valued Guest, We very much appreciate your valuable comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I wish that we could create unique service to you and your family. It is appreciated your suggestion.The breakfast is always extended half an hour later than weekday on the weekend.I will also share your feedback with our team for the happy hour extention.The entire renovation is done.The new Sofitel Shenyang Lido hotel has set sail with all brand new facilities and excellent service. Thank you again for sharing your experience. Sincerely, Jimmy Guo Guest Experience Manager

Nice stay, friendly, but the entrance under construction

TripAdvisor rating 4.0/5

sbecher Business - TripAdvisor review

The stay was nice and well, the rooms are clean and large and the staff was very helpful in arranging. Unfortunately the entry was under construction and it was hard for me to find the right place to enter the buidling. Also I had to carry my baggage up the stairs as there was no ramp.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.The hotel main entrance is under renovation.We plan to reopen it end of this month.Indeed the temporary entrance is inconvenient for guests to carry their luggages.I shared your feedback with our securities and concierge staffs to pay more attention with it.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Manager

Thank you Sofitel Shenyang

TripAdvisor rating 5.0/5

ramonshengjunchen TripAdvisor review

Very impressive stay . I used to travel a lot with 5 star hotels around China and SEA , while this hotel are one of the most impressive . * new facility * warm service i would very much thanks for kind service provided from the reception Cindy , who help me do the booking and check-in & out for the previous two stays . very nice experience . I will come again if next travel to shenyang . Thank you .

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. This nomination of our staff will also encourage more and more staffs to provide their excellent service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Manager

An Execellent Hotel with a minor incident during stay.

TripAdvisor rating 5.0/5

615happytraveller Business - TripAdvisor review

I have already written a review for my recent stay in great details, together with the mention of one minor incident. The response from the hotel is the simple standard response of "Thank you....." and ends with "we hope your next visit will be as pleasant as the previous one." There is no mention on the small negative comments that I had with bath room amenities, and I am not sure whether the next visit will be pleasant one. I start to wonder whether the guests' comments are being taken seriously by the hotel. Nevertheless, the other aspects are still good, otherwise, I would not have stayed here since 2008, as reflected by my rating below.

Dear Valued Guest, Bonjour from Sofitel Shenyang Lido, Thank you for staying with us with many years and it is our pleasure to received your comments. We appreciated your recognition of our staff.I already shared your feedback with our management team.At the same time we recognized the shortcomings of our service.Also we need to pay more attention about guest services details to aviod this kind of issue and never let the mistake happen again.We will make sure all the facilities and amenities are fully prepared.We are grateful that you shared very detail of your stay, as you mentioned the response was so simple.I should take more serious about each comment.Please accept my sincerest apologies.We are looking forward to create a perfect experience of your next stay.We wish you have a wonderful time. Best regards, Jimmy

Great Place in Shenyang

TripAdvisor rating 5.0/5

jmcenery1 Business - TripAdvisor review

Hotel is beautiful and health club is truly a great place. The location was great for my work and a great place to do some follow-up work. Breakfast is outstanding. I would truly recommend staying here. It is located near many excellent restaurants of all varieties.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Manager

For me one of the best Accor hotels worldwide!

TripAdvisor rating 5.0/5

MetroNom-Germany Business - TripAdvisor review

For me one of the best Accor hotels worldwide! I was really surprised because I didn't know that the Sofitel had been completely renovated. I've been here twice before, in 2017 and 2018. It used to be an older and solid house with an "ok" factor, but the facility was generally old and the pool and spa area wasn't really nice either. Even more I was really surprised that the hotel 2019 looks completely different and now plays in a completely different quality league. When I checked in very late, shortly before midnight, the staff (“Kobe and Monica”) were really nice, friendly and helpful and organized something to drink for me, the bar and lounge were already closed at that time. The rooms are now bright and decorated in great colors. They used to be very dark with solid wood and looked old and sluggish before. The new colors and the whole interior looks fresh and luxurious. I liked my room very much. All sockets are functional, also there are many USB charging sockets. The Club Lounge for Status guests on the 26th floor has also been completely renovated. The lounge was also very dark in the past and was a bit overwhelming. The complete lounge is now very bright and spacious, looks great! The food offer has be improved and upgraded. The staff in the lounge is also brilliant. “Stella Liu” and her team take care of everything. You will be assigned by a personal butler, in my case “Jason”, he is doing a very good job! I felt very, very comfortable and welcome in the lounge as well as in the hotel in general. For me, actually the best Accor Hotel I've stayed in in the last 10 years. I hope that this will stay that way and that I can look forward to further stays at Sofitel Shenyang Lido.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Shenyang Lido. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jimmy Guo Guest Experience Manager

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