Sofitel Shenyang Lido Hotel 5 stars

I chose Sofitel for below reasons: 1. location is not far from airport and also convenient for me to visit customers. 2. locates besides Hunhe river, providing option for me a morning running along the river. 3. Many options for food given so many good restaurants nearby. 4. Very nice Gym which is very attractive to me.

Very warm and well service. Special thanks to Stella she provides excellent service while my stay. All the staff is very warm and nice. The new declaration is quite nice. Gym is outstanding.

Warm welcome, very good executive lounge - thanks for Stella; free parking; time to finish the breakfast-service or the happy-jour-service is too early - think about to extend - especialy on weekend; will be back soon.

The stay was nice and well, the rooms are clean and large and the staff was very helpful in arranging. Unfortunately the entry was under construction and it was hard for me to find the right place to enter the buidling. Also I had to carry my baggage up the stairs as there was no ramp.

Very enjoyable experience due to the friendly staff, Susan, Jason, Tina, Icy, Lisa and Keith have been very helpful and generous with there time.

Great the best

Service very nice and professional. Unflexibel management. Gym closed, denied to have two kettle ell weights in room. Very disappointing. Club sandwich good roomservice. Pizza overpriced and very bad and small. Wine catastrophic. Headache for 1 full day after.

Very impressive stay . I used to travel a lot with 5 star hotels around China and SEA , while this hotel are one of the most impressive . * new facility * warm service i would very much thanks for kind service provided from the reception Cindy , who help me do the booking and check-in & out for the previous two stays . very nice experience . I will come again if next travel to shenyang . Thank you .

Loved the gym, excellent service at front desk, concierge, housekeeping and restaurant

I have already written a review for my recent stay in great details, together with the mention of one minor incident. The response from the hotel is the simple standard response of "Thank you....." and ends with "we hope your next visit will be as pleasant as the previous one." There is no mention on the small negative comments that I had with bath room amenities, and I am not sure whether the next visit will be pleasant one. I start to wonder whether the guests' comments are being taken seriously by the hotel. Nevertheless, the other aspects are still good, otherwise, I would not have stayed here since 2008, as reflected by my rating below.

Hotel is beautiful and health club is truly a great place. The location was great for my work and a great place to do some follow-up work. Breakfast is outstanding. I would truly recommend staying here. It is located near many excellent restaurants of all varieties.

For me one of the best Accor hotels worldwide! I was really surprised because I didn't know that the Sofitel had been completely renovated. I've been here twice before, in 2017 and 2018. It used to be an older and solid house with an "ok" factor, but the facility was generally old and the pool and spa area wasn't really nice either. Even more I was really surprised that the hotel 2019 looks completely different and now plays in a completely different quality league. When I checked in very late, shortly before midnight, the staff (“Kobe and Monica”) were really nice, friendly and helpful and organized something to drink for me, the bar and lounge were already closed at that time. The rooms are now bright and decorated in great colors. They used to be very dark with solid wood and looked old and sluggish before. The new colors and the whole interior looks fresh and luxurious. I liked my room very much. All sockets are functional, also there are many USB charging sockets. The Club Lounge for Status guests on the 26th floor has also been completely renovated. The lounge was also very dark in the past and was a bit overwhelming. The complete lounge is now very bright and spacious, looks great! The food offer has be improved and upgraded. The staff in the lounge is also brilliant. “Stella Liu” and her team take care of everything. You will be assigned by a personal butler, in my case “Jason”, he is doing a very good job! I felt very, very comfortable and welcome in the lounge as well as in the hotel in general. For me, actually the best Accor Hotel I've stayed in in the last 10 years. I hope that this will stay that way and that I can look forward to further stays at Sofitel Shenyang Lido.

Good location, modern decoration, spacious room, tried French restaurant and loved it. The breakfast food diversity can be further improved. Didn’t have chance to try the gym facility and will do so next time .

we arrived to a room that was a smoking room, when we had booked a nonsmoking room. we were moved into another room that had: stains on the carpet, threads coming out of carpet, stains on every chair, a threadbare couch, a lightbulb missing, a broken glass, an empty mini bar, no in-room menu, stained info booklet, scratches on desks, etc, etc. it felt like we were in a very cheap motel. after callign for the manager we were then shown 2 more room options, both of which still had stains on the carpets and one had a couch with a cigarette hole in it. we were told: sorry our hotel is 15 years old. at that point we decided to not stay here. the staff was very apologetic and wanted to show us more room options, but we didn't trust they would be any better, so decided to eat the cost of 1 night and just leave. They had their chance to find us better rooms and didn't. The hotel is in the middle of a remodel, so i felt like they were showing us the old rooms and hoping we'd be satisfied with them, maybe the new rooms were sold out. When i brought up the condition of the furniture in the rooms the first suggestion was they could bring extra towels to put on the chairs so we wouldn't have to sit on them. Which i didn't really find an acceptable solution. While the staff was very apologetic and kind, I didn't feel ilke they were actually able to solve the issues. I kept thinking I wonder if anyone from Sofitel's main office has visited this hotel in a while, if I worked for Sofitel I would be embarrassed at the conditions of the rooms and would not try to sell them, it really gave us a bad impression of the Sofitel brand. The 2 stars are for the kindness of the staff. Once we left the hotel the staff emailed us apologies and offered us a free dinner with the manager and hoped we'd give them another chance. At this point I'm not sure we will, (if they had better rooms why didn't they take us to those?) but we appreciated the sentiment.

My stay there was only one night, so I couldn'd check out all facilities amenities of this nice hotel. The room was spatious, staff very friendly and attentive. Breakfast was rich. Easy and fast to reach airport.