Sofitel Bali Nusa Dua Beach Resort Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 9,778 reviews

ALLSAFE approved hotel

Information message

Sofitel Bali Nusa Dua Beach Resort
See on a map
+ 24 Services

Hotel extras

  • Bali's only 5-star luxury beachfront ballroom

  • Indonesia's Leading Resort 2018 by World Travel Awards

  • One of the best brunches in the world by Condé Nast Traveller

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Pamper your kids everyday with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Bali Nusa Dua Beach Resort

Lot N5
ITDC Tourism Complex
Nusa Dua, Badung, Bali
80363 nusa dua
indonesia

Fax: (+62)361/8492999

Check-in from 15h00

Check out up to 11h00

  • By plane

    NGURAH RAI At 12.5km / 7.77 miles

GPS:-8.791556, 115.230317

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

During your magnifique stay in our 5-star luxury Bali beach resort, our spacious, modern luxury, and French Art De Vivre will give you an unforgettable experience. From luxurious bed linens and designer furnishings to the vibrant décor, handcrafted amenities and cutting-edge technology, our rooms, suites, and beach villas were created just for you.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 650

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Sofitel Bali Nusa Dua Beach Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,778 reviews

TripAdvisor Rating 4.5/5

6,336 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Cleanliness and Room Condition required more attention

TripAdvisor rating 4.0/5

stefleo88 07/12/2021 TripAdvisor review

Cleanliness in the room need to be improved, during 1st day there still some dust on the table and room condition quite poor. The room condition required some attention (some of part on the floor and at behind of bed is tear off, room is quite dark. Suggest to upgrade the look in the room inside to be more modern. Thank you for the corporation from the staff, I am being moved on 2nd day into the much better room condition.

Uncomfortable Stay

TripAdvisor rating 3.0/5

153henryi 19/11/2021 TripAdvisor review

Very disappointed with hotel service because the in house guest is high but the staff is very less. Specially when breakfast time it is very crowded. Please the hotel manager and restaurant manager to evaluate if the in house guest high consider about the total staff to serve the in house guest.

Cozy stay at good beach resort

TripAdvisor rating 5.0/5

guninta16 05/11/2021 TripAdvisor review

Felt very welcome as an Accor member. I received welcome drinks and was offered a room upgrade. The room with plunge pool was super cozy. I love that I could take a quick dip on a sunny day with no effort at all. The room was clean and sufficiently spacious. The hotel itself is good and has complete facilities and recreational offers. The a la carte menu selection at the restaurant was a let down, but the food itself was good. Overall, good stay! I would definitely come back to this hotel.

Need proper maintenance for the property, but good service from the team was perfect

TripAdvisor rating 3.0/5

AdiAndSil 02/11/2021 TripAdvisor review

Awesome services from the team, start from the check in process with Mr. En****e Then helps from the manager for assisting our “not cold” air-con at our rooms. Overall very good services as usual, but property need proper maintenance in order to provide perfect comfort as a 5 star hotel.

Nothing special

TripAdvisor rating 3.0/5

virgialala 26/10/2021 TripAdvisor review

Sofitel bali used to be our fav hotel but we were dissapointed from our last stay. Service level was bad especially in restos and activities area, beach was boring with too much corals and rocks. We stayed 2 nights at prestige suite for wedding anniversary, and there were an event and we were surrounded by rooms of groups below and above our rooms. They made noisy sounds until late night and it was so disturbing! The pool was so cloudy, bfast was bland. Nothing special with the hotel.

Below our expectation...

TripAdvisor rating 3.0/5

niks1103 01/10/2021 TripAdvisor review

Upon our arrival, we were not getting a warm welcome. The front desk staff didn’t greet us with smile, the check in process was also longer than we expected. After finally checking in our room, we notice that there’s no body lotion in the bathroom. We called the guest service and they said it was provided by request, so we ordered one. After 2 hours, noone showed up to deliver it. We called again and wait. But we didn’t get it until we checked out. The slipper that is provided in room also too thin and poor quality. The breakfast was just okay, not a special one. We tried SoSpa, it was great and meet our expectation. Overall, we were not really happy with our stay and with 190 usd per night, there are many hotels in Bali which can offer better facilities and service (even with lower price).

Nice place

Customer review rating 4.5/5

Aries E. S. Families - 05/07/2021 Confirmed reviews ALL

Nice room nice pool

Nice to stay and safe

Customer review rating 4.0/5

Andreas W. S. Families - 30/06/2021 Confirmed reviews ALL

It is our first time stay, and we like it. We feel safe to be here while pandemic Covid-19 situation still high outside, but this Hotel showed a very good management to protect ourselves from virus spreading.

All very good

Customer review rating 4.5/5

Asri Friends - 21/06/2021 Confirmed reviews ALL

Keep up excellent

Good Stay and well located

Customer review rating 4.5/5

Jap H. W. Couples - 14/06/2021 Confirmed reviews ALL

When we checked in, they Upgrade our room,for Accor Member, We got Ocean View Room. Then we got 2x Drink Voucher. 1 welcome drink & 2 in Pool Bar. And I can trade my Birthday Cake voucher to Free 60'Body Massage for 2 people,by the beach Gazebo. It is very good!!

Relaxing

Customer review rating 4.0/5

Anonymous Families - 13/06/2021 Confirmed reviews ALL

Complete breakfast , good facilities, kind staff

Disappointed

Customer review rating 2.5/5

Ana Families - 07/06/2021 Confirmed reviews ALL

For the first time i was really disappointed with sofitel service.

Good place, good view

Customer review rating 3.0/5

Jehan F. Families - 04/06/2021 Confirmed reviews ALL

Our staycation this time was a little satisfying because the hotel helped with a good view & friendly staffs. But I don't think there's much difference from being an accor member at this hotel, I didn't get a welcome drink at all, even for checkout at 12 a.m. I had to request first, otherwise I had to leave at 11 a.m., even though if I wasn't a member of any hotels I could get normal things like that, because i think that's the standard. even one of hotel in Accor group provides more than just a welcome drink, like tea time for example. Indeed hotel policies are different, but it would be nice if the standard things were generally given to us who made reservations there.

peacefull

Customer review rating 5.0/5

F. Families - 03/06/2021 Confirmed reviews ALL

amazing service

Bad service

Customer review rating 2.0/5

Anne Families - 02/06/2021 Confirmed reviews ALL

No internal coordination between department. Guest service is not good, low response. They dont refill the tissue when cleaning. I ask for ice cube, it only came an hour later.

Customer review rating 3.5/5

Visyen Families - 28/05/2021 Confirmed reviews ALL

The facility is maintained well despite pandemic. Warm staffs. However, covid protocol isn’t implemented well. No temperature taken when we arrive or enter restaurant.

Neither

Customer review rating 3.0/5

Ps Couples - 12/04/2021 Confirmed reviews ALL

I have to wait for a long time to checkin eventhough the checkin time is 3 o’oclock, the staff just give me the room at 4 o’oclock.

Good ambience of the pool

Customer review rating 4.0/5

Christina Couples - 11/04/2021 Confirmed reviews ALL

Like the pool, room, and architecture of the buildings. Unfortunately The room not ready at the check in time, but got compensated by the duty manager (sorry forgot the name). Few things happened unexpectedly on the dining time to us, but fortunately the restaurant manager Kurniawan did a good job to cover it and serves us well.

Got a free upgrade! All is perfect except...

Customer review rating 4.5/5

Priska E. E. Couples - 11/04/2021 Confirmed reviews ALL

I stayed for 5 days at Sofitel during COVID19. It was splendid! Despite of COVID19 situations their services still beyond exception. I realized there is a reduction of staff (I just know it) and ofc it is mainly due bcs of this COVID19 things but they still managed it perfectly. When I asked or requested things, they still can delivered it on time. I don't need to asked twice (kudos to the team!). But I was a lil bit "surprised" when I saw their slippers. No hotel brand there and the slippers just felt like hmm.. 2 star hotel I guess (if u know what I mean). But anw, let s skip the slippers part. I don't really mind looking at the current situation. Sofitel still shown its five star quality after all. Great Job!

The Service is Downgrade

Customer review rating 3.5/5

Anthony Couples - 06/04/2021 Confirmed reviews ALL

Hello, I’m Anthony, member of Accor Plus, i stayed at your hotel in 02 April 2021 (Room 3016). I think your hotel service has downgrade so much. I have few problem during the stay. FIRST, the key is not working (your hotel staff said she has reset for few times, but if she already reset, why still not working?). SECOND, the reception forgot to return my document, i have called the operator for few times but nobody answer, so I go down by myself to get the document. THIRD, the hot water is not working, I have to waited for one hour after my first complain before they repair it. FOURTH, it’s very hard and take a very long time for the operator to answer the phone. I hope you changed it, your hotel is my favourite one, please keep your good service as it used to be.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in nusa dua