Hotel Mercure Krynica Zdroj Resort & Spa

Hotel Mercure Krynica Zdroj Resort & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2 reviews

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Hotel extras

  • Excellent breakfast with a package of drinks included in the price

  • All-day access to the swimming pool, indoor jacuzzi and gym included

  • Underground garage (for a fee)

  • Children's playroom

  • Unique sauna complex (for a fee)

ALLSAFE approved hotel

Hotel location

Hotel Mercure Krynica Zdroj Resort & Spa

ul. Lesna 1
33-380 KRYNICA ZDROJ
Poland

GPS:49.420118, 20.970399

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURACJA ZDROJOWA Non contractual photo

Our accommodation(s)

Mercure Krynica Zdrój Resort & SPA offers 100 modern and comfortable rooms. Krynica-Zdrój is a village surrounded by beautiful mountains and the rooms have been designed in the climate of mountain resort. Rooms offer a minibar replenished on request, WiFi, adjustable air con, room safe, satellite LED TV, coffee and tea set. The bathroom with shower comes with toiletries, dryer, bathrobes and slippers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2 reviews

TripAdvisor Rating  4.5/5  289 reviews

Elit Szálloda

TripAdvisor rating 5.0/5

Gabor L Families - TripAdvisor review

Elite hotel in the village with nice view, with a great variety of quality services, at a slightly high price. I recommend setting up a cold plunge pool or tube shower in the sauna area. Hotel recomended higly.

OK location, very nice staff, no privacy at all.

TripAdvisor rating 3.0/5

MikeStud Couples - TripAdvisor review

Hotel itself is nice, room are spacious and bed is very comfortable. Bathrooms are kind of dated but clean and well equipped. Very good, full size gym, swimming pool, jacuzzi, saunas, all SPA part is excellent. Staff is very friendly and helpful. One thing which was totally disturbing and created massive disappointment was total lack of privacy in rooms! Balconies have almost no divider with a neighboring ones, just a very small fence, which even a child can cross, no wall or any partition whatsoever. You can’t go outside, sit outside etc without staring at your neighbors, you can hear EVERYTHING from their rooms, you can even look inside their room ( and vice versa) which makes you feel sooooo uncomfortable. After few days it was really annoying and very disturbing. No privacy at all!

Good location, SPA and rooms, bad service and food

TripAdvisor rating 3.0/5

maddzia7 Families - TripAdvisor review

As for the 4-star hotel, it is below what we expected. The food in the hotel was really below average, breakfast were every day the same, with no fresh fruits or vegetables, no fish, just very simple and low-quality food. Also, the service at the hotel needs some serious training, as the staff didn't really clean the rooms (just changed the water bottles, towels and teas) and they didn't respect the sign "do not disturb" and knocked and asked if they can come in. The only person highly qualified was a woman at SPA responsible for the treatments an massages and one guy at reception there. Rooms are nice, you can tell that they have been renovated, but the hotel itself has an outdated look inside. SPA and pool were really nice and convenient, just the saunas were extra paid, which for 4-star hotel should be included in the room price.

Not so good, not so bad

TripAdvisor rating 3.0/5

bdanek Families - TripAdvisor review

Hotel is nice and quiet. The only problems which we had are breakfast: por quality – much lower than Novotel or even Ibis. Reception desk – did not let us know where is our toom and we went with our luggage to part of the hotel.

Good location

TripAdvisor rating 4.0/5

prima80 Couples - TripAdvisor review

We chose hotel because of its location and because of accorhotels loyalty program. Rooms are spacious and quiet. Breakfast also very good. We did not like cleaning and housekeeping service. They only supply things but bathroom was not cleaned at all during 4 days. Swimming pool and surrounding area is also not very clean. If you book privilige room, you will get only capsule espresso machine above standard room...probably the worst service in privilige room that we experienced. Receptionists does not speak English or at very poor level. We did not like the price of parking. 50 pln for 1 night, 2 nights for 40per night and 35 pln for 3-5 nights...garage is pretty dark place. There are not any information about the restaurant in the room so we do not know whether it is opened in the evening with some offer and also there are not any information that sauna is paid...

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Other web-users rate our hotel

  • 51 reviews 8/10 Location
  • 73 reviews 9.1/10 Room
  • 76 reviews 9/10 Service
  • 49 reviews 8.3/10 Breakfast
  • 44 reviews 8.5/10 Amenities
  • 38 reviews 9.6/10 Comfort
  • 36 reviews 8.7/10 Pool
  • 18 reviews 7/10 Cleanliness

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