Mercure Hotel Berlin Zentrum 3.5 stars

Check in was easy to do but a little confusing because Mark Hoyer our travel agent made the reservations. One of the rooms was under his name. The other room was under my name, but yet was checked in both rooms showed my name that makes totally no sense because Mark has a copy of the reservation and one room shows his name and the second room shows my name, that is the confusion on this reservation. Check in procedure. There is no ill Will it’s just confusing. If you want to see the emails that Mark has he can show you in the morning. The only other confusing part is that you did not require a credit card upon check-in for either of the rooms which is nice but still odd.

This is such a great hotel and would highly recommend if you are planning a trip to Berlin. The staff (everyone from front desk, breakfast staff, cleaners and maintenance) are so friendly and welcoming. The front desk staff are outstanding and exceptional - very helpful and wonderful smiles! The room I had was very comfortable and fairly quiet at night. The shower is really great with hard water pressure. The hotel is centrally located and close to shops, plenty of gay bars and restaurants. I will definitely be back when I return to Berlin.

Central location near Wttenbergplatz and Kudamm. Missing nothing. Would love to stay there again.

This is a surprisingly small hotel (just 13 rooms on each of six floors) but it was very comfortable, clean and perfectly located less than ten minutes from two different metro stations, in the middle between them. It's also near two local supermarkets. Front desk is staffed 24/7 and housekeeping is available daily but only upon request. The only issue I had was with the bath gel container attached to the shower wall not working (the pump was jammed). So I had to get out, wet, go find one I had packed with me from a previous hotel, and get back in to use that instead. A maintenance worker did respond quickly when I went down to tell them (phone wasn't working at the time either) and he confirmed it was broken, confiding that it was a manufacturer issue happening in other rooms as well. He replaced it with a new working one and all was fine after that. Still, I'd recommend testing that as well as the shampoo before getting in the shower, just in case, when you check in. My room rate didn't include breakfast (it seems most don't, in Europe, in my experience) so I cannot comment on the food. Daily newspaper was provided and there is one small working elevator. I would stay here again.

Although rooms are rather small, in particular those offered to accommodate 3 persons, the stay was nice, the location is really good (quite close to Metro stations, a short walk to KaDeWe and Kudamm only), and the staff very friendly and helpful