Mercure Hotel Berlin Zentrum 3.5 stars

Customer review rating (ALL Rating) 4.4/5 112 reviews

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ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certified hotel

  • 78 air-conditioned and modern rooms

  • Central location in the City West

  • 5 minutes walk to KadeWe, Memorial Church, Kurfürstendamm

  • Optimal transport links to bus and metro - 5 minutes walk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Mercure Hotel Berlin Zentrum

Fuggerstr 8
10777 Berlin

GPS:52.499228, 13.347975

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Grab & Go Station 24/7

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  112 reviews

TripAdvisor Rating  4.0/5  806 reviews

Oktoberfest, 2023

Customer review rating 4.5/5

Doug K. Friends - Confirmed reviews ALL

Check in was easy to do but a little confusing because Mark Hoyer our travel agent made the reservations. One of the rooms was under his name. The other room was under my name, but yet was checked in both rooms showed my name that makes totally no sense because Mark has a copy of the reservation and one room shows his name and the second room shows my name, that is the confusion on this reservation. Check in procedure. There is no ill Will it’s just confusing. If you want to see the emails that Mark has he can show you in the morning. The only other confusing part is that you did not require a credit card upon check-in for either of the rooms which is nice but still odd.

Excellent hotel!

TripAdvisor rating 5.0/5

JordanE311 Friends getaway - TripAdvisor review

This is such a great hotel and would highly recommend if you are planning a trip to Berlin. The staff (everyone from front desk, breakfast staff, cleaners and maintenance) are so friendly and welcoming. The front desk staff are outstanding and exceptional - very helpful and wonderful smiles! The room I had was very comfortable and fairly quiet at night. The shower is really great with hard water pressure. The hotel is centrally located and close to shops, plenty of gay bars and restaurants. I will definitely be back when I return to Berlin.

Pleasent hotel with good service.

Customer review rating 4.5/5

Leif A. M. Solo - Confirmed reviews ALL

Central location near Wttenbergplatz and Kudamm. Missing nothing. Would love to stay there again.

Great location, safe, modern clean lodging in between 2 metro stations

TripAdvisor rating 4.0/5

Pedro L TripAdvisor review

This is a surprisingly small hotel (just 13 rooms on each of six floors) but it was very comfortable, clean and perfectly located less than ten minutes from two different metro stations, in the middle between them. It's also near two local supermarkets. Front desk is staffed 24/7 and housekeeping is available daily but only upon request. The only issue I had was with the bath gel container attached to the shower wall not working (the pump was jammed). So I had to get out, wet, go find one I had packed with me from a previous hotel, and get back in to use that instead. A maintenance worker did respond quickly when I went down to tell them (phone wasn't working at the time either) and he confirmed it was broken, confiding that it was a manufacturer issue happening in other rooms as well. He replaced it with a new working one and all was fine after that. Still, I'd recommend testing that as well as the shampoo before getting in the shower, just in case, when you check in. My room rate didn't include breakfast (it seems most don't, in Europe, in my experience) so I cannot comment on the food. Daily newspaper was provided and there is one small working elevator. I would stay here again.

Dear Pedro, thank you for your positive review of your stay at the Hotel Mercure Berlin Zentrum and providing us with valuable feedback. We are delighted that you found the hotel to be comfortable and conveniently located near two metro stations and two supermarkets. We apologize for the inconvenience you experienced with the bath gel container being jammed, and we are glad that our maintenance team was able to quickly respond to your request. Furthermore, we would like to inform you that due to the structure of our building, our room categories vary in size. For longer stays in our city, we recommend the spacious Superior or Privilege categories. We look forward to welcoming you back for another pleasant stay! Best regards Mercure Hotel Berlin Zentrum Mirat Capli Assistant Customer Care

Good location, good stay

Customer review rating 4.5/5

Richard Families - Confirmed reviews ALL

Although rooms are rather small, in particular those offered to accommodate 3 persons, the stay was nice, the location is really good (quite close to Metro stations, a short walk to KaDeWe and Kudamm only), and the staff very friendly and helpful

Dear Richard E., Thank you for taking the time to review your stay with us at Hotel Mercure Berlin Zentrum. We are delighted that otherwise you enjoyed your overall experience and that you were pleased with our location near the Metro stations, KaDeWe, and Kudamm. We strive to create a comfortable atmosphere for all our guests, and it is wonderful to hear that our staff was friendly and helpful. We look forward to welcoming you back in the future. Best regards Mercure Hotel Berlin Zentrum Marianne Skarupke Junior Manager Revenue & Quality

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Other web-users rate our hotel

  • 287 reviews 9.3/10 Location
  • 369 reviews 6.3/10 Room
  • 343 reviews 8.5/10 Service
  • 5 reviews 10/10 WiFi
  • 218 reviews 7.8/10 Breakfast
  • 215 reviews 5/10 Comfort
  • 162 reviews 7.5/10 Cleanliness
  • 69 reviews 4.1/10 Vibe

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