Mercure Hotel Berlin Zentrum 3.5 stars

Customer review rating (ALL Rating) 4.5/5 107 reviews

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Description

Hotel extras

  • 78 air-conditioned and modern rooms

  • Central location in the City West

  • 5 minutes walk to KadeWe, Memorial Church, Kurfürstendamm

  • Optimal transport links to bus and metro - 5 minutes walk

Our accommodation(s)

Hotel location

Mercure Hotel Berlin Zentrum

Fuggerstr 8
10777 Berlin
Germany

GPS:52.499228, 13.347975

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Grab & Go Station 24/7

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  107 reviews

TripAdvisor Rating  4.0/5  810 reviews

well located, good breakfast but lack of daily cleaning

Customer review rating 2.5/5

Xavier Business - Confirmed reviews ALL

hotel in close walking distance to U-Bahn, easy access. Friendly staff at frontdesk, nice breakfast with lots of choices, room was OK except for the comforters/blankets which were way too small. Also heating in the room was closed (I had to climb on a chair to open it). Also cleaning / doing the bed is only done on request, something acceptable in AirBnb but not in a € 200/night hotel

Dear guest, We are pleased to hear that you appreciate our location and our breakfast offer. The satisfaction of our guests is very important to us and it is always nice to hear when aspects of our service are appreciated. The room cleaning you mentioned is part of our environmentally friendly approach. The aim is to reduce the use of chemicals and water consumption. We therefore only offer a cleaning and towel change service on request. We understand that this approach may not be ideal for some of our guests. Therefore, we strive to communicate this information as transparently and clearly as possible at check in and in the information sheet in the room so that our guests can make their choice. Finally, we would like to address your comment regarding our price. We always strive to keep all our offers and prices in line with both the market and our customers. This is based on demand and availability on site. We understand that this is not always apparent and regret any misunderstandings. We hope to welcome you again on your next visit to Berlin and provide you with an all-round satisfactory experience. Yours sincerely Mercure Hotel Berlin Center Marianne Skarupke Junior Manager Revenue & Quality

Good location, very friendly staff

Customer review rating 4.0/5

Malcolm Friends - Confirmed reviews ALL

Good location, very friendly staff. Breakfast adequate but could be better - crockery and cutlery could be placed in more obvious / visible locations. Crockery could be bigger.

Dear Guest, We are very pleased that you positively emphasize the location of our hotel and the friendliness of our staff. We do everything we can to make our guests feel at home straight away and we very much appreciate your feedback, as it helps us to constantly improve our service. We have taken note of your comments regarding breakfast. It is important to us that our guests can start the day with a good breakfast. Your comments on crockery and cutlery are very valuable and will be taken into consideration. We would like to encourage you to make any requests or suggestions directly to our staff on your next visit to the Mercure Hotel Berlin Zentrum. We always endeavor to make our guests' stay as pleasant as possible. We look forward to welcoming you back to our hotel soon. Best regards Mercure Hotel Berlin Center Marianne Skarupke Junior Manager Revenue & Quality

Good location, great service

Customer review rating 4.5/5

Good H. I. B. Business - Confirmed reviews ALL

Hotel is very centrally located close to 2 stations. All the staff members were friendly and helpful. Breakfast was good, enough choice.

Dear H., We very much appreciate your comments regarding your stay at the Mercure Hotel B. Zentrum. We hope you'll stay again with us soon. Sincerely, Marianne Skarupke Junior Manager Revenue & Quality

Well located 3 star hotel in Berlin

Customer review rating 3.0/5

Mark H. Solo - Confirmed reviews ALL

Checking in was easy and oddly - I booked the best room category and I must say it was very small in size and the front desk even mentioned it was the biggest room they had and then I got worried. upon entering the room -- it looked fine -- except there are no instruction on how to operate the coffee machines -- how to turn on the heating system -- PLUS the website says they have Laundry Service but they dont even though I found a Laundry bag in my room -- the buffet breakfast was 18 Euros -- WARNING step back from the curb -- go across the street better quality food -- everyone who works there was nice and seemed to like their job -- i just was not thrilled with my room -- sometimes it was too cold -- sometimes too hot --however the bathroom was amazing -- weird right?----the hotel has 1 itty bitty elevator -- one important fact -- I was waiting and waiting and waiting for room services to come and change my bedding and towels -- I was told 2 days later that I would HAVE TO REQUEST this service -- something the check-in person missed right?

Dear guest, Firstly, we would like to extend our gratitude for your detailed review of your stay at the Mercure Hotel Berlin Zentrum. Your feedback provides valuable insights which will help us improve our services. We understand your concerns regarding the size of our rooms. The uniqueness of our establishment's structure diversifies the sizes of our rooms, which is something we cannot change. For a more spacious setting, we recommend the Superior and Privilege categories, especially for longer stays in the city. We appreciate your compliment about our staff. It is heartening to hear that you found them to be friendly and dedicated to their roles. They strive to provide the best service to our valued guests like you. It seems there were some aspects of your stay that did not meet your expectations. We regret to hear about your confusion regarding the operation of our amenities such as the coffee machine and the heating system. The instructions for the coffee machine is right on the side of it. We will certainly take your feedback into consideration in order to improve our check-in procedures and ensure that our guests are fully informed about the features in their rooms and the german heating system. We note your comments about our breakfast buffet. We strive to maintain a fair balance between variety, quality, and price. Please know that your feedback in this regard will be taken into account. Your satisfaction is our priority. We regret that there were aspects of your stay that did not meet your expectations, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. Best regards, Mercure Hotel Berlin Zentrum Marianne Skarupke Junior Manager Revenue & Quality

Happy to visit same place again

Customer review rating 4.5/5

Denis N. Solo - Confirmed reviews ALL

Friendly staff, feeling me welcome :)

Dear Guest, Your kind words warm our hearts. We're truly delighted to know that you felt welcomed by our friendly staff and are considering visiting us again. This is the type of experience we strive to provide for all our guests at the Mercure Hotel Berlin Zentrum. We look forward to welcoming you back in the future. Best regards, Mercure Hotel Berlin Zentrum Marianne Skarupke Junior Manager Revenue & Quality

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Other web-users rate our hotel

  • 299 reviews 9.1/10 Location
  • 385 reviews 6.5/10 Room
  • 343 reviews 8.6/10 Service
  • 5 reviews 7.6/10 WiFi
  • 233 reviews 7.4/10 Breakfast
  • 222 reviews 5.3/10 Comfort
  • 169 reviews 7.5/10 Cleanliness
  • 97 reviews 3.2/10 Vibe

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