Pullman Ciawi Vimala Hills Resort Spa & Convention 5 stars

Customer review rating (ALL Rating) 4.9/5 1,908 reviews

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Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung, 16770 Bogor, Indonesia

Description

Hotel extras

  • Indonesia's first Pullman Resort, offering seamless access from Jakarta and Bogor

  • 227 thoughtfully designed rooms and villas overlooking verdant gardens and natural scenery

  • Refined dining experiences across two restaurants and two bars, each with its own character

  • Four swimming pools, a Kids Club, Activity Centre, and Pullman Spa for refined allday leisure

  • Two grand ballrooms and five versatile function rooms for gatherings of up to 1,300 guests

Our accommodation(s)

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Hotel location

Pullman Ciawi Vimala Hills Resort Spa & Convention

Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung
16770 Bogor
Indonesia

GPS:-6.665493, 106.865069

Telephone
Fax +62 251 8306889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.9/5  1,908 reviews

Customer review rating 4.5/5

Thimurthy K. L. S. Families - Confirmed reviews ALL

Plush room, various activity & entertainment, lots of food options on breakfast, location is not too far from jkt

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Customer review rating 4.0/5

Farida D. Families - Confirmed reviews ALL

We had a lovely family vacation for a couple of days; not long enough. The stand out was definitely the staff - extremely friendly and helpful.

Dear Farida D., Thank you for sharing your wonderful feedback and for rating your stay on your recent visit at Pullman Ciawi Vimala Hills. We are delighted to hear that you and your family enjoyed your mini vacation with us. It is especially rewarding to know that our friendly and helpful staff made your stay memorable. We truly appreciate your kind words and will share your compliments with our team. We also value your feedback regarding the accommodation, cleanliness, and WiFi. Your comments are important to us as we continuously strive to improve our facilities and services to provide a more comfortable and enjoyable experience for our guests. We hope to have the pleasure of welcoming you and your family back for a longer and even more memorable stay in the near future. Warm regards, Yosua Siregar Guest Experience Manager

Customer review rating 4.5/5

Dinda P. Families - Confirmed reviews ALL

We thoroughly enjoyed our stay at Pullman and will certainly return. There were many highlights to our visit: * The breakfast buffet was magnificent. * The family and kids' pools were great and clean. * The kids' activities were plentiful and engaging. * We loved our room, which was spacious, clean, and offered great views. However, I would like to offer a few points of feedback for improvement: * The water in both the infinity pool and the Padi pool was murky. Regrettably, my child broke out in hives after swimming, so enhanced pool sanitation is strongly recommended. * Having lifeguards present at every swimming pool area is essential for safety, even in pools intended for adults. I highly suggest stationing lifeguards across all pool facilities. * The food we ordered from room service was mediocre, dry, and served in notably small portions.

Dear Valued Guest, Thank you for choosing Pullman Ciawi Vimala Hills for your family staycation and for sharing your valuable feedback. We are delighted to know that you enjoyed our breakfast buffet, family-friendly facilities, engaging children’s activities, and spacious room with beautiful views. It is wonderful to hear that you are looking forward to returning. However, we sincerely apologize for the concerns regarding the water quality in our Infinity Pool and Padi Pool, particularly your child’s discomfort following swimming. We take matters concerning pool hygiene and guest safety very seriously and will coordinate with our relevant teams to review the pool water quality, sanitation procedures, and lifeguard coverage across our swimming facilities. We also regret that our in-room dining experience did not meet your expectations. Your comments regarding food quality, texture, and portion sizes have been noted and will be shared with our Culinary team for further evaluation and improvement. Your feedback is invaluable in helping us maintain the standards and experiences our guests expect from Pullman. We truly appreciate your understanding and hope to have the opportunity to welcome you and your family back for a much better stay. Warm regards, Yosua Guest Experience Manager Pullman Ciawi Vimala Hills

Customer review rating 5.0/5

Romi M. Business - Confirmed reviews ALL

I hosted a two-day conference. All the staff were very supportive; the sales team and other teams were well-coordinated and highly solution oriented. The facilities and food were top-notch. It’s the perfect place to enjoy both leisure and business at the same time. Very much appreciated to Ibu Angel and Ibu Dina.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Customer review rating 3.0/5

Timothy J. C. Families - Confirmed reviews ALL

Hi, I stayed at Pullman Ciawi on 6-8 Oct 2026. I have been staying at this hotel for the past 5 years, probably 1-2 times each year. This is my first stay this year, and I am quite disappointed for a number of efficiency measures they made, which became quickly noticed because I have came here many times. Here are the list: - no trams on weekdays = last year they still have it, and it is a joy for my kids to feed the ducks, deers, rabbits - less animals in hotel areas = last time there were a few more animals near kids club, which my kids absolutely loved to play with - no more coffee takeaway cup on breakfast = which I absolutely loved after breakfast - Padi restaurant closed on weekdays. = we loved to eat pizza here on our stays - less number of toys/arcade games in the teens/play area. Used to have more. Also, many of the games have shown lack of maintenance/getting dirty/damaged. Like the snakes and ladders set, the pingpong table, and even the billiard has lost balls. - less number of employees. Like in gym there were no attendee. Only one person in kids club, not two. Overall, while we understand the economy is not doing super well, with increase in price year on year, I think there shouldnt be a downgrade in service&experience. We hope Pullman became better, not worse with time. Of course notably the new waterpark (but not yet opened when I came) is a plus point. And the pool has slightly heated water, which made it better to swim in.

Dear Valued Guest, Thank you for your continued loyalty to Pullman Ciawi Vimala Hills over the past five years and for taking the time to share your honest feedback. We sincerely apologize that some of the changes during your recent stay did not meet your expectations. We understand how meaningful these experiences are to you and your family, especially the weekday tram service, animal interactions, breakfast takeaway coffee, Padi Restaurant, and our recreational facilities. Your comments regarding the maintenance of games and equipment, as well as staffing availability at the Gym and Kids Club, are also well noted and will be shared with the relevant teams for further evaluation. We understand your concern that operational efficiency should never come at the expense of guest satisfaction, particularly for our loyal returning guests. Your feedback is a valuable reminder that we must continue improving our facilities and services while preserving the experiences that make our resort special. We are pleased that you appreciated the pool temperature and look forward to welcoming you back to experience our upcoming Waterpark. Thank you once again for your valuable feedback. We hope to have the opportunity to provide you and your family with an even better experience on your next visit. Warm regards, Yosua Guest Experience Manager Pullman Ciawi Vimala Hills

Other web-users rate our hotel

  • 388 reviews 9.2/10 Location
  • 1,575 reviews 9.5/10 Room
  • 3,704 reviews 9.6/10 Service
  • 7 reviews 8.3/10 WiFi
  • 1,947 reviews 9.4/10 Food
  • 1,338 reviews 9.3/10 Amenities
  • 1,044 reviews 9.6/10 Vibe
  • 962 reviews 9.4/10 Breakfast

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