Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 4,296 reviews

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Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
United Kingdom

GPS:51.501331, -0.023293

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,296 reviews

TripAdvisor Rating  4.5/5  1,955 reviews

Certificate of excellence 2024


TripAdvisor rating 5.0/5

nikkifO7048TU Couples - TripAdvisor review

Wonderful hotel, really great staff, friendly and attentive (Louise was awesome), amazing views and food and spa, have been here loads of times and will continue to return. Perfect for business and pleasure and for o2 gigs - thanks team and see you soon

Enjoyable stay

TripAdvisor rating 4.0/5

shemacham Business - TripAdvisor review

Views are spectacular from the restaurant and Barbra was just fabulous. Her smile lit up my day. Good selection for breakfast. Very handy for the DLR and tube connections. Rooms are comfortable and clean. Would stay here again for friendly staff and convenience.

Below average but with few exceptions in terms of staff

TripAdvisor rating 2.0/5

Tourist24618533342 TripAdvisor review

Cleaning and hygiene to be improved, staff at the reception not helpful. Breakfast with low quality food and unpleasant manager, be ready for lines and waiting particularly in the weekend, so I suggest not getting room with breakfast included and go to the cafe in front instead or even a tesco really. My company booked the hotel for me and will have to advise to redirect my colleagues elsewhere in the future. Ketellin and especially Barbara on the breakfast floor have been great on the contrary and have demonstrated they have what it takes to be exceptional in working for hospitality, I hope their work is appreciated and recognized.

Very good stay

TripAdvisor rating 5.0/5

Vincent M TripAdvisor review

The room we had at the 19th floor was very nice, with a beautifull view on the Thames and the city. We also enjoyed the swimming pool and the sauna. It was not crowdy at all. The breakfast is good with a lot of choice. Special thanks to Barbra at the breakfast.

Lovely but not five star!

TripAdvisor rating 3.0/5

CatandCookies Friends getaway - TripAdvisor review

With the exception of one member of staff the customer service was poor, nice breakfast, poor room stained carpet and broken aircon.

Thank you CatandCookies for your review, I am sad to see that we let you down and of course I will share this with our team. We are a 4 star hotel not a 5 star but the customer service should always be 5 star and we are truly sorry about this. I do hope we have another chance to welcome you back in the future. Kind regards Jacqui McMillan General Manager

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Other web-users rate our hotel

  • 1,378 reviews 9.1/10 Location
  • 3,152 reviews 7.9/10 Room
  • 2,495 reviews 8.2/10 Service
  • 32 reviews 6.4/10 WiFi
  • 1,141 reviews 5.8/10 Cleanliness
  • 1,079 reviews 7.4/10 Breakfast
  • 895 reviews 7.3/10 Amenities
  • 563 reviews 8.8/10 Vibe

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