Grand Mercure Maha Cipta Medan Angkasa 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 242 件のレビュー

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Grand Mercure Maha Cipta Medan Angkasa - Image 1
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Grand Mercure Maha Cipta Medan Angkasa - Image 4
Jl Sutomo no 1, 20235 MEDAN, Indonesia

説明

ホテルのその他の情報

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

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ホテル所在地

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

電話番号
ファックス +62 61 4550555

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  242 件のレビュー

トリップアドバイザーの評価  4.7/5  2,217 件のレビュー

Good room - the rest was meh

トリップアドバイザーの評価 3.0/5

Anders-Accor Friends getaway - トリップアドバイザー認証口コミ

We had a 3 night stay at Grand Mercure Medan. I always stay with the Accor hotels, so I know how things should work, unfortunately many things didn’t on this stay. We experienced several problems with our stay unfortunately. The day of arrival, we ordered fries and a cola for room service. We was told, that the hotel didn’t have cola even being a 5 star hotel, having it on the menu. We asked if they could get it (across the street), but the staff seamed incredibly unqualified for any help. Nothing could be helped with. After waiting for 1 hour for the fries, we called and cancelled them. We where told - “You can’t do that, they are standing here!” (To start with, we had been told maximum 30min waiting). If they were standing there, why not deliver it then?! We had a booking in the restaurant a half our later, for 7 people, so what should the fries help at that point? Very poor management of the situation. In the restaurant, 6 out of 7 got food, because they forgot to take 1 dish at the counter. Everyone else had finished their food, when meal 7 arrived - very cold. They had to cook that meal over again. The staff seemed busy being on, maybe social media, instead of being there for the customers. They did apologise afterwards, but it’s just not okay. Suddenly they had found 2 cans of cola anyways at the hotel, so we could have it, which was nice. Many of the staff just did not seem to care about the guests, and it was random with security checking the cars or not, and around the entrance of the hotel. Asking about the executive lounge (being a platinum member with Accor), also was a joke. “Sorry it’s under renovation” Why is this not mentioned anywhere I could come with several more stories. Only thing that saved the hotel, so we will stay there again, is that Guest Ambassador the last morning was very kind to us. She should be the manager of the guest service - as the only person with service in the hotel. It was overall a very surrealistic stay at the Grand Mercure Medan, and not living up to the Accor Brand - and the Grand Mercure Brand at all.

3 Nights Stay with Siblings

トリップアドバイザーの評価 3.0/5

Scenic11017266654 ファミリー - トリップアドバイザー認証口コミ

A 5 Star Hotel in ALL.com app. Service does not feel like a 5 Star. - Arrived 3 hours earlier than the expected time of check in. Settled payment for 4 days 3 nights (include breakfast + extra bed). Allow to leave our luggage at the reception till time to check-in. There's no service like will notified us if the room is ready than expected timing. We have to go to reception to clarify ourselves even after the expected timing. - Shower pipe need to be repair. The shower pipe in the bathroom is loose. It makes a noise when it turn on for quite sometime. Pipe isn't a friendly use like any other 5 star hotel. - Requested extra bed but it was place infront of the TV??? - Window not soundproof. Road quite noisy in the middle of the night. - Was asked to pay for 2 pax of breakfast on the 3rd day when we enter the breakfast lounge. Shown the person in-charge my ALL.com app that have paid room with breakfast included. (and upon arrival we have make it cleared and paid for 3 pax breakfast for 3 times.) Were told to have our breakfast first while the person in-charge will check however she did not get back to us to give us an answer or even apologize if it's her mistake. - Breakfast : Same everyday. - Location Wise : Need to book GRAB car even to the nearest mall as the road are not safe to cross due to heavy traffic.

Dear Valued Guest, Warm greetings from Grand Mercure Medan. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We regret the inconvenience you faced during the check-in process. We understand how valuable your time is, and we will review our communication procedures to ensure guests are better informed if rooms become available earlier. We are also very sorry to hear about the condition of the shower pipe and the discomfort caused. Please rest assured that our Engineering Team has been informed, and corrective action is being taken immediately. Regarding the placement of the extra bed, we apologize for the lack of attention to detail. This is certainly not the standard we aim to uphold, and we will retrain our team to ensure guest comfort is prioritized at all times. Concerning the breakfast charge confusion, we deeply regret the miscommunication and the lack of proper follow-up from our team. This matter has been addressed with our F&B staff to ensure better coordination and service recovery in such cases moving forward. We also take note of your feedback about the soundproofing of the windows and the lack of variety in breakfast offerings. These are valuable insights, and your comments have been shared with the relevant departments for review and improvement. Once again, we sincerely apologize for the inconveniences you experienced. Your feedback is essential in helping us improve, and we hope to have the opportunity to welcome you back and restore your confidence in our service. Warm regards, Management

Great to stay.

トリップアドバイザーの評価 4.0/5

stompie Solo travel - トリップアドバイザー認証口コミ

Great hotel to stay as it is very luxury especially for means of Sumatra people. Great services and other luxury. Only beer is expensive like everywhere in Medan to get. Best place for this are Grand Cafe where they don't charge you as much. Medan is a stinky and polluted and hot city to be. But everywhere you go Indonesians are junior and great people to meet. Barely people speak good English

Dear Guest, Thank you so much for your wonderful feedback, We're thrilled to hear that you enjoyed your stay with us and appreciated the luxury services we offer. We understand that Medan's heat and pollution can be a challenge, but we're happy that you had a great experience with the local people. Your kind words about the hospitality of Indonesians are truly appreciated. We hope to welcome you back soon for another memorable stay! Safe travels! Best Regards, Management

GOOD SERVICE FROM CONCIERGE

トリップアドバイザーの評価 5.0/5

Roving51753851432 トリップアドバイザー認証口コミ

Big thanks to the concierge team for helping me with transportation around Medan! They made getting around so easy by arranging everything for me. From booking taxis to giving great advice on where to go, they really took care of it all. Couldn't have asked for better service, made my trip so much smoother!

Dear Value guest, Thank you for your wonderful review! We’re delighted to hear that our concierge team could assist you with your transportation needs and make your trip around Medan seamless. Providing excellent service and helpful recommendations is our priority, and we’re glad you had a smooth and enjoyable experience. We truly appreciate your kind words and hope to welcome you back to Grand Mercure Medan Angkasa in the future Best regards, Management

Don't book or give business to Grand Mercure medan

トリップアドバイザーの評価 1.0/5

DominiqueS973 Solo travel - トリップアドバイザー認証口コミ

What can I say, this is certainly not a 5 star hotel, bed linen soiled with old stains, take off pillow cases and you find bodie fluid stains,detected and in clear view using UV blue light Bathroom toilet bidet not cleaned , black stained with 🦠 bacteria. Called the General Manger, arrogant from he start , he did not bother to apologise. Instead he came out with his "code blue" story implying that I might be bringing up bad things in his hotel, to show the hotel in bad light "SOMBONG" is the right word to describe this highly unprofessional GM, I went to the lobby to look for a new hotel, when I noticed that the so called GM called in the hotels legal representative and off duty police man in full uniform plus one more, all three kept on giving me eye contact taking pictures of me, whilst I was video taping them for 2.51 hours, they were trying to intimidating me, a representative from accir group came to my rescue, when I left the hotel with him. The hotel legal representative followed both of us to my waiting car, I kept on video him, then he talked to the accor rep, and said that he would talk to him the next day Question ❓ is it the policy of accor hotel to use intimidating tactics against guest with legal representative and off duty police to shut them up Mr unprofessional general manager search on Google dirty hotel sheets and UV light looking for bacteria in hotel, many do

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 172 件のレビュー 8.3/10 ロケーション
  • 903 件のレビュー 9.1/10 客室
  • 1,042 件のレビュー 9.4/10 サービス
  • 17 件のレビュー 8.7/10 インターネット
  • 572 件のレビュー 9/10 料理
  • 482 件のレビュー 9/10 清潔さ
  • 381 件のレビュー 9.2/10 朝食
  • 377 件のレビュー 9.2/10 快適さ

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周辺の他の施設

ibis Styles Medan Pattimura 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 (233 件のレビュー)

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