Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating (ALL Rating) 4.5/5 245 reviews

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Description

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Our accommodation(s)

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Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

ORCHID RESTAURANT

A contemporary designed restaurant with a comfortable and nice ambience for your daily dining. We serve an international buffet breakfast and a variety of western and local delicacies that will cater to most discerning tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  245 reviews

TripAdvisor Rating  4.5/5  2,176 reviews

Memorable Stay

TripAdvisor rating 5.0/5

Rockstones TripAdvisor review

We had an amazing stay at the Grand Mercure Hotel in Medan! The hotel was clean, and all the staff were incredibly friendly, attentive, and helpful. We appreciated the quiet and peaceful atmosphere throughout our stay A special highlight was when the hotel surprised my hubby with a birthday celebration while we were having breakfast by the pool. It was such a thoughtful gesture with a beautiful cake, a platter of assorted fruits, and even the staff singing birthday song! My husband was completely surprised and it made the moment even more memorable. Thank you to everyone at Grand Mercure for making our stay so special

Good stay

Customer review rating 3.5/5

Hendra C. Business - Confirmed reviews ALL

Business trip. Very confort and easy access. Overall stay was nice

Dear HENDRA, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Good hotel in Medan

TripAdvisor rating 5.0/5

Agatha C TripAdvisor review

good hotel, strategically located near shopping malls. the ambience is quite old but the service is 💯. Facilities need to refurbished especially the fitness centre. I also attended the event at Grandballroom. It was huge, light and the AC was too cold for me hehe. Thanks grand mercure...

Dear Guest, Thank you for your valuable feedback following your recent stay at Grand Mercure Medan. We appreciate you acknowledging our strategic location and the excellent service provided by our team. We are glad to hear that you enjoyed the spaciousness and lighting of the Grand Ballroom, although we understand that the air-conditioning might have been a bit too cool for your preference. We take your comments regarding the hotel's ambiance and the need for refurbishment, particularly in the fitness center, very seriously. Your feedback is crucial for us to continuously improve our offerings. We value your patronage and hope to have the opportunity to welcome you back to Grand Mercure Medan soon. Hormat kami Management

Huge room with good breakfast

Customer review rating 4.5/5

Tirta W. Families - Confirmed reviews ALL

The room is huge as we got upgraded to suite room, however the suite seemed to be old and not yet renovated, while the previous premier room that we stayed in seemed to have been renovated. The breakfast selection was quite plentiful and the taste was surprisingly good

Dear TIRTA W. , We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Customer review rating 2.5/5

Elfrina Families - Confirmed reviews ALL

My ordert that i have been listed while order through traveloka not arranged accordingly I have requested king size, but not prepared accordingly Requested to check out at 2PM Food not so tasty

Dear ELFRINA L SIHOMBING , Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

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Other web-users rate our hotel

  • 175 reviews 8.4/10 Location
  • 904 reviews 9/10 Room
  • 1,013 reviews 9.4/10 Service
  • 16 reviews 9.3/10 WiFi
  • 470 reviews 8.9/10 Cleanliness
  • 381 reviews 9.2/10 Breakfast
  • 371 reviews 9/10 Comfort
  • 297 reviews 8.9/10 Amenities

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