Mercure Gold Coast Resort

Customer review rating 4.4/5 14,220 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Gold Coast Resort
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+ 23 Services
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Room 1

Number of guests
Children's age

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How it works?
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • MINDFUL MEETINGS conferences and events

  • MyGlass beverage packages available for members of ALL - Accor Live Limitless

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Self-service catering
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac

Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive
4211
carrara
australia

Tel: +61755557700

Fax: (+61)7/55557701

Check-in from 14h00

Check out up to 10h00

  • By plane

    BRISBANE AIRPORT At 87km / 54 miles

  • By plane

    GOLD COAST AIRPORT At 27.36km / 17 miles

  • By train

    Nerang Station At 7km / 4 miles

GPS :-28.029533, 153.377278

Our accommodation(s)

Mercure Gold Coast Resort's 292 guest rooms are fresh, contemporary and stylish. Guests can find a wide range of accommodation options at this superb resort, in each beautifully appointed and spacious room features an ensuite, a work desk, coffee and tea making facilities, a TV with pay-per-view channels. Our resort features three story low-rise accommodation, accessible via stairs (no elevators). Should you require a ground floor room, please contact us in advance and we will do our best to accommodate.

Superior Garden View with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Garden View with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf View with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Golf view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Golf View with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Golf view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool View Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Pool View Room with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Garden View, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Spa Room with 2 queen bed

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Garden View, Patio *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 1 King BedNon contractual photo

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Standard Room 2 Queen BedsNon contractual photo

  • Max. number of persons: 4
  • Area: From 36 / 388 sq ft
  • Views: Garden View *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Superior Room 1 King BedNon contractual photo

  • Max. number of persons: 2
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

THE GREEN RESTAURANT

Type of cuisine: International

The Restaurant serves an extensive a-la-carte menu highlighting the freshest local produce available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

The Green Bar

Non contractual photo

The bar provides a range of light snacks and beverages all day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 2,000

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Gold Coast Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

14,220 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,635 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Comfortable and Convenient

Customer review rating 4.4/5

Guy Families - 16/01/2021 Confirmed reviews ALL

We found our stay very similar to previous visits with a comfortable room and quiet setting. Booked for three but found that there were only two sets of towels, crockery, cutlery etc when we arrived. the room service and housemaid service was cheerful, friendly and unobtrusive. Disappointed not to have the smaller pool, but 12 year old happy to be near BBL players. The availability of take away from the cart was a welcome development from previous visits. Need for active lifeguard on the pool I think.

Great spot, great ammenities and great staff.

Customer review rating 4.4/5

Emily P. Families - 16/01/2021 Confirmed reviews ALL

Although we had short stay it was lovely and the staff were exceptional, in particular the lady on the desk when we checked in and the housekeeping staff who went above and beyond when servicing the room.

Good stay

Customer review rating 4.4/5

Shukaib Families - 15/01/2021 Confirmed reviews ALL

Enjoyed stay in serene environment

Average due to COVID

Customer review rating 4.4/5

Chris S. Couples - 14/01/2021 Confirmed reviews ALL

It is sad that we have to put up with the inconveniences that the COVID pandemic has inflicted. I feel for the resort management and what at times can seem silly avoidance issues, however this is the current environment and we have to accept it. The resort is well located, the staff super friendly and the facilities are more than acceptable.

Relaxing stay

Customer review rating 4.4/5

Stefanie Families - 14/01/2021 Confirmed reviews ALL

We enjoyed our relaxing stay at Mecure

very relaxing and looked after with great staff.

Customer review rating 4.4/5

Catherine C. C. Couples - 13/01/2021 Confirmed reviews ALL

As always it gave us just what we needed. Golf swim and Dine.

Amazing facility!

Customer review rating 4.4/5

Dillon H. Families - 12/01/2021 Confirmed reviews ALL

I always Pick Mercury and this is the 4th time I pick this beautiful venue for our holiday.

Good stay despite covid.

Customer review rating 4.4/5

Vanessa Families - 12/01/2021 Confirmed reviews ALL

Staff are lovely and working hard to keep us happy during this tough time. Room was very clean and welcoming.

Perfect for family

Customer review rating 4.4/5

Kate Families - 12/01/2021 Confirmed reviews ALL

Very friendly helpful food was amazing service was perfect and loved the extra touch of the towels made into animals with a wonderful greeting card on the kiddies bed

great

Customer review rating 4.4/5

Susan Families - 12/01/2021 Confirmed reviews ALL

Nice place to stay

Lovely Hotel; Great Service

Customer review rating 4.4/5

Shane C. Families - 11/01/2021 Confirmed reviews ALL

We initially booked in for a 3 night stay however our stay was cut short after 1 night by the "Greater Brisbane area" lockdown measures for covid 19. The initial checkin was great. Our room was a recently refurbished room and of a great size. We received a room upgrade and bottle of wine as a gift commensurate with our Gold member status. My son enjoyed the pool and I received great service by the poolside bar staff. The real shining light of service came when the Qld premier announced restrictions on persons who had been in the greater Brisbane area after 2 January. As we fitted into that category we were informed that we would need to isolate in our rooms and wear a mask if needed to leave our room for any legitimate purpose. I spoke to reception and informed them we would prefer to head home and follow the restrictions in the comfort of our own home. The staff were helpful and confirmed we would only be charged for the 1 night and the use of our member free night would be recredited in due course. No hassle, no drama, just helpful friendly service. Well done Mercure Gold Coast resort. We will come back again soon!

Dear Shane C., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to the resort in the near future! Sincerely, Guest Services Manager Taryn

Good service

Customer review rating 4.4/5

Tania Couples - 11/01/2021 Confirmed reviews ALL

The stay was ok, staff were friendly however the rooms are a bit dated. The shower didnt work properly and the phone and bedside table were dirty.

Pleasant stay, family friendly

Customer review rating 4.4/5

Peter N. Families - 11/01/2021 Confirmed reviews ALL

Staff were brilliant, both the front reception and housekeeping.

Dear Peter N., We very much appreciate your comments regarding your stay at the Mercure Gold Coast Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to the resort in the near future! Sincerely, Guest Services Manager Taryn
Customer review rating 4.4/5

Felicity B. Families - 11/01/2021 Confirmed reviews ALL

When we went for breakfast on the first morning, we were told we didn't have the breakfast package, even though we did. I sent an email on this first day requesting somebody look into our booking. Still noone has responded to this email. We were asked on check out if there was any reason we didn't use our breakfast package. We found out after check in that the gym, the in room massage service and the billabong pool were not available to us. Very disappointing.

Comfortable and relaxing

Customer review rating 4.4/5

Julie B. Families - 10/01/2021 Confirmed reviews ALL

It was a relaxing and comfortable hotel, great experience. Friendly staff

Not So Good!

Customer review rating 4.4/5

Anonymous Families - 10/01/2021 Confirmed reviews ALL

Honestly I have never been so disappointed in the service like I was for our stay. After arranging early check in during the week we arrived to find we couldn’t check in and even at 2pm it was still not possible as the room wasn’t ready. 2.45pm we finally got in and found a dirty stinky room. The cigarette smell was overpowering!!! We advised staff who ‘aired’ the room but this made no difference. So very little sleep and headaches from all four of us. I will never ever stay here again.

Confertable rooms , well located, amazibg expiriance

Customer review rating 4.4/5

Jenny M. Families - 10/01/2021 Confirmed reviews ALL

Loved every minet of it. Customer service at its finest! Deff will be a every year holliday hotel destination.

Good location

Customer review rating 4.4/5

Brett S. Couples - 10/01/2021 Confirmed reviews ALL

You need to have more dinner and breakfast options,that will improve your company and quest return

Customer review rating 4.4/5

Kimmi Couples - 10/01/2021 Confirmed reviews ALL

Shame that ‘normal guests’ were unable to enjoy the gym or Lagoon pool. Would have been nice to have been informed on arrival the some more important guests were staying and the facilities were for their exclusive use and general guests were blocked.

Not behd, good size.

Customer review rating 4.4/5

Anonymous Families - 09/01/2021 Confirmed reviews ALL

Unreal spot and clean with minimal loud noise. Did cop a stray golf ball to the noggin whilst viewing the walkways but no love lost/0 concussion.

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