Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 954 reviews

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Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  954 reviews

TripAdvisor Rating  5.0/5  2,813 reviews

Bad experience in some area

Customer review rating 3.0/5

Andre Families - Confirmed reviews ALL

Below is the translated review in English: --- I stayed at Mercure Hotel PIK with the expectation of receiving satisfactory service as a paying member, but unfortunately, my experience was not pleasant. During the check-in process, I felt underappreciated due to the unfriendly attitude of the front office staff. The welcome I received was far below my expectations, leaving me with a negative first impression of the hotel. Additionally, when a drink was spilled on the floor of the 8th floor, I requested assistance from the restaurant staff to help clean it up. The response was very slow and unfriendly; even when I expressed my thanks, there was no reaction at all. This gives the impression that the staff seemed reluctant to help, perhaps feeling uncomfortable because of the incident. I hope that the management of Mercure Hotel PIK will evaluate and improve the quality of their service, particularly in terms of friendliness and responsiveness towards guests. I look forward to seeing improvements that can provide a better experience for future guests. ---

Unforgetable stay

TripAdvisor rating 5.0/5

Isabel H TripAdvisor review

It was an unforgetable stay at Mercure Pantai Indah Kapuk. The room was cozy and very clean, and the location was perfect for exploring the area. But what really made my stay special was the wonderful service from the staff. Riyanti was incredibly kind and attentive, ensuring I had everything I needed. She went above and beyond to make me feel at home, and I really appreciated her help I highly recommend this hotel and will definitely return in the future. Thank you, Riyanti, for making my stay unforgettable!

Great Stay

TripAdvisor rating 5.0/5

Gloria E TripAdvisor review

I had a wonderful stay at Mercure Pantai Indah Kapuk The staff were very friendly and made me feel welcome right from the start. Special thanks to Riyanti for being so helpful and offering great recommendations. The room was clean, comfortable, and had everything I needed. The location was also perfect – close to PIK Avenue Mall I would definitely stay here again and recommend it to others!

wonderfull stay

TripAdvisor rating 5.0/5

Robet C TripAdvisor review

I had a great time at Mercure Pantai Indah Kapuk during my staycation! The room was clean and comfortable, and everything I needed was taken care of. Riyanti were always friendly and ready to help with anything I needed. I had a really relaxing time and will definitely be coming back. Highly recommend this hotel!

Well Located with good connected Amenities

Customer review rating 3.5/5

K B. C. Families - Confirmed reviews ALL

Have good experience with the stay and the staff at reception or housekeeping all serve with good service and smile. Just a little unfortunate during these season I couldn’t use the All.com plus benefits such aa upgrade rooms or discounts on F&B. due to peak season.

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Other web-users rate our hotel

  • 514 reviews 9.5/10 Location
  • 753 reviews 7.2/10 Room
  • 865 reviews 9.2/10 Service
  • 10 reviews 5/10 WiFi
  • 377 reviews 8.1/10 Cleanliness
  • 293 reviews 8.9/10 Food
  • 267 reviews 8.7/10 Amenities
  • 218 reviews 8.3/10 Breakfast

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