Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.4/5 2,957 reviews

ALLSAFE approved hotel

Information message

Mercure Jakarta Pantai Indah Kapuk
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+ 20 Services

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf course and Waterbom Jakarta

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk
Kamal Muara Penjaringan
North Jakarta
14470 jakarta

Fax: (+62)21/22571999

Check-in from 14h00

Check out up to 12h00


  • By plane

    SOEKARNO HATTA AIRPORT At 12km / 7.46 miles - Shuttle paying

  • By train

    RAWA BUAYA STATION At 21km / 13.05 miles

GPS:-6.110089, 106.740407

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


NSNTR is our All Day Dining restaurant located on level 8. It features both Indonesian and Western cuisine in buffet and à la carte options.

Our accommodation(s)

Mercure Jakarta Pantai Indah Kapuk offers 240 comfortable rooms and suites that are designed for modern business and leisure travellers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 82

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
Mercure Jakarta Pantai Indah Kapuk

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,957 reviews

TripAdvisor Rating 5.0/5

1,025 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Close to airport but thats it

Customer review rating 2.0/5

S. Business - 25/11/2021 Confirmed reviews ALL

We arrived shortly before 10PM to have a quick rest before our connecting flight at 4.30AM the next day. The check-in process was smooth. We quickly ordered meals as we haven't got the chances to have dinner. The in-dining waiting took too long in my views, we got our meal at 11:15ish PM (almost 1 hour 15mins after order). We expected to have smooth hot-water shower but instead the water was brown and gross in all of our 4 rooms. I called for technical maintenance and it was solved after 15-20 mins but we need to wait another 10 mins to get the water decent enough to take shower. All in all we got ready to bed at 1AM to get ready for 2:30 taxi ride for our 4:30 AM flight so you can imagine the experience was quite terrible. Other observations: 1. Check in and check out experiences were nice and as expected 2. Taxi was always ready 3. Bed was comfy enough and in par w. JW Mariott in terms of comfyness 4. Rooms were way smaller than expected In summary: Personally I won't staying here anymore

Well located

Customer review rating 4.0/5

Lucy E. Couples - 24/11/2021 Confirmed reviews ALL

The hotel is well located in Pantai Indah Kapuk area. It is convenient to travel to nearby attractions, such as Pantjoran PIK, Urban Farm, Cove, and Pantai Pasir Putih.

Well located, and it's above mall so make us easy to kill time.

Customer review rating 3.5/5

Windu S. Couples - 23/11/2021 Confirmed reviews ALL

Overall... Good enough for me to stay.

Good location and room was very clean

Customer review rating 4.5/5

Iwan S. Couples - 18/11/2021 Confirmed reviews ALL

Room was very clean and the hotel is attached to shopping mall. Also we can easily go to Swissotel for additional choice of restaurant such as excellent Chinese national. Breakfast was also satisfying.

Excellent service and people

Customer review rating 5.0/5

Steven W. Friends - 13/11/2021 Confirmed reviews ALL

Wonderful stay with you guys. Thanks a lot

Bad Room Service

Customer review rating 2.0/5

Philip S. Families - 13/11/2021 Confirmed reviews ALL

So this is my first time stay in Mercure PIK.. My room upgraded to Privilege.. But this is what happened.. I got a bad room.. - clogged wash basin - an error safety box that always make a sound every 30 minutes. - tv is lagging... Sometime only sound that appear I have called service crew twice the issues still same.. So yeah, its my bad experience to stay in this room

Top notch on room cleanliness

Customer review rating 5.0/5

Felicianus A. Couples - 12/11/2021 Confirmed reviews ALL

A first class hospitality starts from security upon entering the hotel, Warm welcomed by Ade reception and Ricky the duty manager

Well located

Customer review rating 4.0/5

Jane Families - 12/11/2021 Confirmed reviews ALL

Very well located for those going to the airport. Lots of restaurant around the area and connected to PIK mall.

Good value and modern near the airport

Customer review rating 4.0/5

Maya Solo - 11/11/2021 Confirmed reviews ALL

I stayed for two nights as it was the most modern and reasonably priced hotel near the airport. My room was small but perfectly functional with a very conformable bed, basic amenities & shower. The WiFi speed was great and the hotel benefited from being attached to a new mall with lots of restaurants and shops. The staff were extremely helpful and courteous, even when I checked out in the very early hours for a morning flight.

Convenient Hotel, Updates needed

Customer review rating 3.5/5

Juliana Business - 08/11/2021 Confirmed reviews ALL

Overall room could've done with some updates, bathrooms had black/green stains and metal rust with carpets with black spots. Service team is great and employees are very friendly

Dear Mrs. Juliana T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Lovely stay with high comfort

Customer review rating 4.5/5

Haryo W. Families - 31/10/2021 Confirmed reviews ALL

Health protocol was well implemented. Room was properly sanitized, bed was good. Location wise, it's connected to the PIK Avenue Mall, and close to any culinary trails. Lovely. My daughter loved the pool.

Well located

Customer review rating 4.5/5

Muhammad S. Families - 27/10/2021 Confirmed reviews ALL

We enjoyed our time there. The location near many cullinary destination that we wanted. Bebek bihun at Pluit, chinese legendary noodle restaurant and many more. And we had visite “the hype PIK 2”. Enjoy the white sand beach. Its cool !

Dear Mr. Muhammad S. M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ramos Jonathan Front Office Manager

Bad First impression

TripAdvisor rating 3.0/5

Ire690 29/09/2021 TripAdvisor review

during my stay at dozens of accor group hotels, only this time I was refused to use a room voucher upgrade on the grounds that I was not a gold member. I was also not given a welcoming drink voucher (I had to ask the staff). Then the lift in this hotel is terrible, I have to wait 15 minutes every time I go up or down the floor. As an accor member, I do not recommend a staycation at this hotel, if you are a non member or want to stay near the airport, maybe this hotel can be an option.

Dear Ire690, Thank you for sharing the feedback following your recent experience you had at Mercure Jakarta Pantai Indah Kapuk. I am delighted to know that you valued our location and cleanliness. Please accept my sincere apology for the shortcomings experienced during your stay with us. Rest assured, your input is taken seriously and given to concerned department so it does not happen again in the future. We hope for another opportunity for a much more pleasant staying experience. Best regards, Sean Halpin General Manager

Great value stay

TripAdvisor rating 4.0/5

Discover755113 25/09/2021 TripAdvisor review

Great location next to a mall, very helpful if you need food, and to pass time. Wonderful service especially the front line staffs (Tasya and the rest) Decent breakfast. Decent room size for the price.

Dear Discover755113, Thank you for giving your time to write this. I am glad to hear that you had a great stay with us. Taking your input into account, we will make sure to always improve our hotel, especially breakfast, to serve you better in the future. I will relay your satisfaction of our service to Tasya and the team, and I am sure they will be happy to hear this. Thank you for staying with us, and I am looking forward to your next visit. Best Regards, Sean Halpin General Manager

3 days on business trip

TripAdvisor rating 4.0/5

LuckyEdwardT Business - 28/03/2021 TripAdvisor review

I was on business trip alone, and i spend 3 days at the hotel, get a good sleep and bicycle trip to PIK 2. It was a pleasant stay. I will defenitely go back there for my business trip. Keep up the good job !

Dear LuckyEdwardT, I am very happy to know that your business trip was a good one and a good stay with us. Pleased to know that you went on a bike venture to PIK2. Thank you for taking the time to share this review to the TripAdvisor community. My team and I are hoping and looking forward to see you soon. Kind Regards, Sean Halpin General Manager

Laundry service was terrible

TripAdvisor rating 3.0/5

ronnygo Business - 17/03/2021 TripAdvisor review

I put laundry on 10 March 2021 before 9 am, should be finished at the same day at 8 pm based on their service agreement but until 11 March 2021 8 am when I asked to the housekeeping they said the laundry will be finished at 10 am while I had to check out to catch the flight to Manado.

Dear ronnygo, Thank you for writing us a review about Mercure Jakarta Pantai Indah Kapuk. I am very much grateful for your kind feedback on the value, rooms, location, cleanliness & sleep quality. Please accept my sincere apology that our laundry service did not meet your expectation. We are committed to provide a seamless service and want to ensure all our guests have a wonderful stay from the moment of arrival to the time they depart. Rest assured that your feedback is well noted and has been taken to the respective departments to prevent future recurrence. We appreciate you for sharing your concerns and we hope to see you again in the near future. Kind Regards, Sean Halpin General Manager

A Nice place to stay

TripAdvisor rating 5.0/5

naruto20042002 Business - 09/03/2021 TripAdvisor review

As a 4 stars hotel, It is beyond the standard. I have to say the breakfast is more than what I expected! The staffs there is friendly and really helpful. I will definitely put this hotel on my list. Overall, this hotel will not make you disappointed .

Dear naruto20042002, Thank you for trusting Mercure Jakarta Pantai Indah Kapuk to be your trusted hotel. It really warms my heart knowing our service has made an impression on you. I am glad to know that you were fond of the services our colleagues have extended and the breakfast was really up to your standard and satisfied you. Appreciate you for sharing this excellent review, we really look forward to your next visit. Best regards, Sean Halpin General Manager

Maintenance of the facilities & Restaurant Service

TripAdvisor rating 3.0/5

chefjoypelo Business - 07/03/2021 TripAdvisor review

I have been staying at this Hotel (Mercure Hotel PIK) for quite a while now, I have seen the poor maintenance of the room, specially the FLOOR CARPETS and the stains & cracks of the hand basin in the toilets. Also, a couple of times I was in the restaurant for breakfast I noticed there is only one person serving the BUFFET. We have to wait to be serve since we cannot take our own food. I suggest the Restaurant Manager should take a good look at this issues because it's becoming a regular scenario.

Dear chefjoypelo, Thank you for taking time to share your views. I very much appreciate to receive the concerns on the buffet service and our room. All the food in the buffet is indeed have to be served by our staffs to minimize the contact between everyone. Rest assured that we have taken this feedback to the management and concerned departments. Once again, thank you for sharing a review, your constructive feedback helped to us to become better. We hope to have another opportunity to welcome you back to Mercure Jakarta Pantai Indah Kapuk soon. Best Regards, Sean Halpin General Manager

Very cozy and comfortable!

TripAdvisor rating 5.0/5

Jeromelati Business - 25/01/2021 TripAdvisor review

We stayed 4 days - privilege room is highly recommended! Good location with direct access to PIK Avenue shopping center, 15min to airport and all wishable facilities inhouse. Breakfast buffet us great, staff super friendly; nake you feel home from home. Excellent stay for business and jakarta stop over.

Dear Jeromelati, Thank you for the amazing review. As we believe that personalized service and attention to the smallest details are important, it brings us joy to learn that our colleagues make you feel like you are home. It is a pleasure to read that you value our location, facilities, hospitality and foods. Thank you for recommending us and should you visit Jakarta again, please come and stay with us. We are looking forward to see you soon! Best Regards, Sean Halpin General Manager


TripAdvisor rating 5.0/5

Teuku A 02/01/2021 TripAdvisor review

Perfect location ..just Next to PIK Avenue Mall...walking distance to PIK fresh market & 5 minute by car to PIK 2 food market, Pantjoran PIK where you can find local hawker.. 10 minute by car to PIK 2 beach Another Mercure Hotel with excellent service from all the staff, Nice breakfast menu.. The Privilege Room with beatiful view of PIK area from buildings, premuim houses , golf court & sea view on the otherside

DearTeuku A, Reading this review really makes my day brighter. Thank you for such a nice compliments and review. Very delighted to learn that every aspects have made your stay excellent. The review has been shared to the other team. All of us awaits you for your next visit! Best regards, Sean Halpin General Manager

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