Mercure Jakarta Pantai Indah Kapuk 4 stars

Customer review rating (ALL Rating) 4.5/5 934 reviews

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Mercure Jakarta Pantai Indah Kapuk - Image 1
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Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta, 14470 JAKARTA, Indonesia

Description

Hotel extras

  • 15-min drive from and to Soekarno-Hatta International Airport of Jakarta

  • Direct connection to PIK Avenue Mall

  • Easy access to mangrove conservation park, international golf courses

  • Famous food streets, fresh market and night seafood within walking distance

  • Restaurant with amazing views of the Jakarta Bay and downtown

Our accommodation(s)

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Hotel location

Mercure Jakarta Pantai Indah Kapuk

Jalan Pantai Indah Kapuk, Kamal Muara Penjaringan, North Jakarta
14470 JAKARTA
Indonesia

GPS:-6.110089, 106.740407

Telephone
Fax +62 21 22571999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NSNTR

NSNTR features a modern international Bistro & Bar with an Indonesian cuisine, locally inspired dishes. Located on the 8th floor, it offers a breathtaking views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  934 reviews

TripAdvisor Rating  5.0/5  2,772 reviews

Inconsistent quality of service

Customer review rating 1.0/5

Suzuki Business - Confirmed reviews ALL

Things that were there the first time I stayed there but not there the second time I stayed there the day after: bathrobes shoe polish cloths free cola and juice coffee machine The liquid soap bottle was broken so I had to remove the lid and use it.

Dear Amekura T., Thank you for staying with us once again, and I sincerely apologize for the confusion regarding your recent room experience. Upon reviewing your booking, We had like to clarify that the room type assigned during your second stay was a Superior Room type instead of Privilege room type, as booked by the company regarding the Privilege Room you stayed in previously was fully booked on that particular day. Our team ensured that the best available option was provided at the time, but I understand that this change may have affected your stay. We appreciate your understanding for the differences in amenities such like coffee machine, minibar items, bathrobe that only available in the privilege room type. Should you have specific preferences for future stays, please let us know in advance, and we will do our utmost to accommodate your requests. Once again, thank you for your feedback, and we look forward to welcoming you back for a more seamless experience. Sincerely, Ricky Halim Front Office Manager

Comfortable

Customer review rating 5.0/5

Andrew D. Families - Confirmed reviews ALL

Comfy, well located and good stay

Dear Andrew D., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Staycation

TripAdvisor rating 5.0/5

Samantha A TripAdvisor review

Dari check in service nya baik banget, ruangan kamarnya bersih dan sesuai request, makanannya sesuai. Mas sulton yg bagian councierge ramah bgt. Great service, facilities, and all. Keep it up! ❤️ Will definitely back again 🫶🏻 highly recommend

Great location in a mall. Quiet, don’t hear traffic at all from the room on 21st

Customer review rating 5.0/5

Dman Solo - Confirmed reviews ALL

Everything is great. There was small water leak from the bathroom ceiling but the hotel team addressed it swiftly.

Dear Mr. Dea P., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. We are delighted that you enjoyed our convenient location within the mall and the quiet atmosphere of your room. It’s great to hear that everything else met your expectations. We apologize for the small water leak in the bathroom ceiling, but we're glad our team was able to resolve the issue swiftly. Thank you for your understanding and we hope to welcome you back for another pleasant stay in the future. Sincerely, Ricky HALIM Front Office Manager

Strategic with direct access to shopping centres

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Was staying for a night for a pokemon event nearby. The hotel is strategically located with a shopping center in the complex. Quite well maintained, but a bit pricey for its class. Didn’t get the room upgrade I usually get in other properties though.

Dear Arief A., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. We’re pleased that you enjoyed our strategic location and found the hotel well-maintained. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As our Platinum member, your benefits are our top priority, and we strive to accommodate them as much as possible. While we were unable to provide a room upgrade on this occasion, we ensured that the best available room was prepared to offer you the utmost comfort. Your loyalty is highly valued, and we will certainly take your feedback into account to enhance future experiences. It was certainly a great pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Ricky HALIM Front Office Manager

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Other web-users rate our hotel

  • 492 reviews 9.5/10 Location
  • 697 reviews 6.9/10 Room
  • 735 reviews 8.8/10 Service
  • 12 reviews 3.7/10 WiFi
  • 359 reviews 7.5/10 Cleanliness
  • 226 reviews 8/10 Food
  • 206 reviews 8.1/10 Breakfast
  • 100 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.