Mercure Rio de Janeiro Botafogo Mourisco Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 5,692 reviews

ALLSAFE approved hotel

Information message

Mercure Rio de Janeiro Botafogo Mourisco
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+ 21 Services

Hotel extras

  • No charge for children aged 8 or under staying with their parents.

  • Enjoy the hotel leisure area with pool and gym

  • Five corporate event rooms with capacity for up to 180 people.

  • 6-minute walk to Botafogo subway station

  • 12-minute drive to Rio de Janeiro Santos Dumont Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Rio de Janeiro Botafogo Mourisco Hotel

Rua da Passagem 39
22290 030 rio de janeiro
brazil

Fax: (+55)21/21311200

Check-in from 14h00

Check out up to 12h00

  • By plane

    GALEAO At 24km / 14.91 miles

  • By plane

    SANTOS DUMONT At 10km / 6 miles

GPS:-22.9516, -43.1822

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AMARANTO

Our accommodation(s)

Room Office - Apartment without bed adapted as an officeNon contractual photo

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 142

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Rio de Janeiro Botafogo Mourisco Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,692 reviews

TripAdvisor Rating 4.0/5

1,184 reviews

Good price-benefit ratio but hotel needs refurbishment

Customer review rating 3.5/5

Caco1971 Couples - 07/01/2022 Confirmed reviews ALL

We know the Mercure Mourisco hotel since over 10 year, a time that the hotel was called Caesar Park. Since then, it has been our home in Rio de Janeiro. We recently spend the Reveillon 2022 in the hotel. Although there is still a good price-benefit ratio, the hotel rooms clearly need refurbishment.

Hotel installations are very damaged with a dirty aspect.

Customer review rating 0.5/5

André L. T. M. Couples - 04/01/2022 Confirmed reviews ALL

Besides the poor quality in the installation with dirty aspects in our room the tv available in the bedroom was not working which was extremely uncomfortable for us .

Nice stay

Customer review rating 4.5/5

Bob E. Solo - 18/12/2021 Confirmed reviews ALL

It was a short stay found the staff very helpful . There was an issue with the safety box but staff were again very helpful to fix the problem.

Customer review rating 5.0/5

Anonymous Business - 13/12/2021 Confirmed reviews ALL

Equipe cordial, atenciosa e educada!

Very slow wifi connection, terrible breakfast

Customer review rating 2.5/5

Anonymous Business - 12/11/2021 Confirmed reviews ALL

Has been a long year struggling with the bad service that, despite all efforts, never improved to an acceptable standard.

Customer review rating 3.5/5

Vaguiner Business - 31/08/2021 Confirmed reviews ALL

Great people, great food. The structure of the accommodation needs to be renewed due to broken floors and scratches.

Dear Vaguiner, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Great hotel service

Customer review rating 5.0/5

Claudio S. Couples - 30/08/2021 Confirmed reviews ALL

I stay at Mourisco Mercure hotel since over 10 years. It is well located near the Pao-de-Açucar mountain and the Botafogo Subway station. The hotel provides all the amenities, with good breakfast. I would like to thank in special all the attention that Diogo (@reception) gives us, it does make us feel at home, and willing to come back.

Dear Claudio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Noisy and degraded hotel

Customer review rating 2.0/5

Roberto W. Families - 17/08/2021 Confirmed reviews ALL

Mercure Rio de Janeiro Botafogo Mourisco Hotel needs urgent renovation. Floors, bathrooms and furniture are old and uncomfortable. Additionally, the rooms that face the front of the hotel are very noisy. Additionally, the staff tried to move us to another close by Accor hotel because it was overbooked. We have spent weekends here multiple times and this, by far, was our worst experience.

Dear Roberto W., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Bad accommodation.

Customer review rating 1.5/5

David Business - 09/08/2021 Confirmed reviews ALL

Shower takes a long time to heat the water and waiting causes smoke that triggers the smoke alarm

Dear David Roberto N., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

a good reception and other as waited

Customer review rating 4.0/5

Luiz C. G. Business - 22/06/2021 Confirmed reviews ALL

First of all when I arrived, the hotel clerk was very friendly, the other things were as I waited in Accor Mercure

Dear Luiz G., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Good stay

Customer review rating 4.5/5

Augusto Business - 17/05/2021 Confirmed reviews ALL

Very satisfied with the service offered to me.

Dear Augusto , We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Botafogo Mourisco Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Well located

Customer review rating 3.5/5

Henry J. Business - 07/03/2021 Confirmed reviews ALL

The hotel room was well equipped and really comfortable. Conveniently located, nearby my office. The work desk is pretty ample, enough to set up my 2 working laptops. The very only drawback (which I believe may apply to me only) is the quality of the food on offer. For example, The breakfast is mainly composed of things I do not like (breads, hams, cheeses, sugary stuff). The only options I had left were fruits, eggs (which I grew tired of), and sweet potatoes, from time to time. And, the room service menu never changes, always the same options & are not that appealing to my likings, either. I really struggled with the food available while in the hotel, and just hope that the hotel’s management makes the effort to start offering a better and healthier variety of food items. One more thing to look at is the cleanliness of the carpets in each floor. The carpets looked pretty dirty (and a bit smelly too).

Dear Henry, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Good stay

Customer review rating 4.0/5

Anonymous Business - 28/02/2021 Confirmed reviews ALL

Good stay and Well located

Dear Heitor, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Nothing special.

Customer review rating 3.0/5

Dorel J. Business - 19/01/2021 Confirmed reviews ALL

Good spacoius room / old furniture / poor menu/ food quality was on minimum level

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Boa estadia

Customer review rating 5.0/5

Paulo Business - 13/01/2021 Confirmed reviews ALL

Confortavel e limpo

Prezado Paulo, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, BRUNO LIMA BENTO GERENTE GERAL / GENERAL MANAGER MERCURE BOTAFOGO MOURISCO

Excellent service and location

TripAdvisor rating 4.0/5

tatianesr85 Couples - 21/11/2019 TripAdvisor review

I was very well attended by the reception, the hotel has a great location, and the rooms are comfortable. The hotel has a good breakfast and the staff are attentive, and it was a Great cost benefit. I've been to work and leisure.

We very much appreciate your comments regarding your stay at the Mercure Botafogo Mourisco . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Bruno Lima Bento – General Manager Mercure Botafogo Mourisco

Good location, good pricing

TripAdvisor rating 5.0/5

Chung Ki H Business - 25/02/2019 TripAdvisor review

Conveniently located for both Centro and Zona Sul. The only problem would be supermarkets close 2 pm on Sundays, yet nearby shopping malls are on walking distance. Metro station is also near. Be careful on complicate one way.

Dear Mr. Quest, We very much appreciate your comments regarding your stay at the Mercure Botafogo Mourisco. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Turism and family

TripAdvisor rating 5.0/5

A7081PAmariod Family - 24/02/2019 TripAdvisor review

Excellent. The staff works very well . The breakfast is healthy and tastes good . Who cleans the room number 1101 , CHARLENE MARIA DOS SANTOS , did her work very well done . The Hotel is located near subway , cinemas and shopping centers , which is really conveniente.

Dear Sir/ Madam We very much appreciate your comments regarding your stay at the Mercure Botafogo Mourisco. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Complete disaster

TripAdvisor rating 1.0/5

AbdallahHarati Business - 03/12/2018 TripAdvisor review

How would you feel after full day work in one city, then flying and reaching a hotel late in the evening, desperate to take a shower and relax, and then, when you reach the front desk the person in charge says: “sorry, your room is not available anymore as other guests didn’t leave their room and there’s nothing I can do”?That was my experience in this hotel.

Dear Mr. Harati, Thank you for taking the time to share your feedback. Although we would like your experience would have been better, with feedback like this we can learn and improve the quality of our service. We tried to minimize this incovenient providing you a new reservation at another Mercure hotel and of course, the taxi to take you there, once the group couldn´t leave the hotel. We are deeply sorry with all this situation. We hope you can give us a new chance to show you our commitment with the satisfaction of our guests. Kind Regards, LUCIANO ROCHA General Manager MERCURE RJ BOTAFOGO MOURISCO

WHAT I LIKED

TripAdvisor rating 4.0/5

A7081PAmariod Family - 17/10/2018 TripAdvisor review

Restaurant Staff is excelente, polited,kind,alwais are able to help us and the restaurant is of good taste.The mealsare very good.The Junior Suit,801,have beautiful and confortable forniture,bright,clean,and silente.The Fitstudio cold have some more equipment.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Botafogo Mourisco. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, for you suggestion about our Fitstudio and we hope your next visit will be as pleasant as the previous one. Sincerely, LUCIANO ROCHA General Manager MERCURE RJ BOTAFOGO MOURISCO

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