Mercure Ribeirão Preto 4 stars

Staff and room cleaning everything is good

Despreparo na equipe do check in, muito turn over no hotel,

Parking area should improve Also, key card demagnetized easily

We booked a double bed room for 4 days and a suite for the final day at the destination. Sharing my thoughs on both: Check in took me almost 20 min, even having done the online checkin, there was a single person at the desk and 2 people in front of me. The staff is friendly, but definitly overworked. The rooms have a nice concept, good sized, confortable double bed, with hair dryer, but the reading bed light was broken on my side, the toilet seat was wobbly and the paint was already dirty. It had fair amenity kit (shampoo, shower cap, soap) for the pricepoint. Prices on the minibar and room service were not that high, but the breakfest had very limited options, not worth the extra. During the stay, one of the lifts became defective, but a couple minutes were enough to bring a small chaos to the place (16 floors, 2 lifts). Moving on to the suite, that's were we had the most trouble. even though we made a late check in (after 5pm), the room was not ready when we arrived. It looked like it was locked for at least 6 months with no use, the smell on the lavatory of mold was unbearable. The water in the toilets smelled like camphor balls or cockroaches. The bed was about the same size of the standard room,only more pillows. The outside area (terrace) was full of dust, the bathtub there was covered, empty, rusting. They had a expresso machine, but we had to call reception since the mugs provided wouldn't fit inside! The amenity kit was improved with shaving creams, ladies utils & combs, the room had flip flops and robes, two ACs (one in the bedroom and one in the 'living room', but both in this and in the std room, the TVs have analogue signal reception (poor image quality). On the bright side, shower was really good, and wifi reception worked well throughout the hotel. Overall, my impressions is that this is an old hotel, not that well maintained. Might have been a 4* in the past, but I couldn't give it more than 3. If you have a good deal, go for the standard room. The suites are not worth the extra. And always book online, if you pay the 'daily fee' in the reception you'll be burning money

We booked a double bed room for 4 days and a suite for the final day at the destination. Sharing my thoughs on both: Check in took me almost 20 min, even having done the online checkin, there was a single person at the desk and 2 people in front of me. The staff is friendly, but definitly overworked. The rooms have a nice concept, good sized, confortable double bed, with hair dryer, but the reading bed light was broken on my side, the toilet seat was wobbly and the paint was already dirty. It had fair amenity kit (shampoo, shower cap, soap) for the pricepoint. Prices on the minibar and room service were not that high, but the breakfest had very limited options, not worth the extra. During the stay, one of the lifts became defective, but a couple minutes were enough to bring a small chaos to the place (16 floors, 2 lifts). Moving on to the suite, that's were we had the most trouble. even though we made a late check in (after 5pm), the room was not ready when we arrived. It looked like it was locked for at least 6 months with no use, the smell on the lavatory of mold was unbearable. The water in the toilets smelled like camphor balls or cockroaches. The bed was about the same size of the standard room,only more pillows. The outside area (terrace) was full of dust, the bathtub there was covered, empty, rusting. They had a expresso machine, but we had to call reception since the mugs provided wouldn't fit inside! The amenity kit was improved with shaving creams, ladies utils & combs, the room had flip flops and robes, two ACs (one in the bedroom and one in the 'living room', but both in this and in the std room, the TVs have analogue signal reception (poor image quality). On the bright side, shower was really good, and wifi reception worked well throughout the hotel. Overall, my impressions is that this is an old hotel, not that well maintained. Might have been a 4* in the past, but I couldn't give it more than 3. If you have a good deal, go for the standard room. The suites are not worth the extra. And always book online, if you pay the 'daily fee' in the reception you'll be burning money.

I´ve asked the receipt of my accommodation on last 21ft May for more than 3 different member of Mercure Ribeirão Preto Hotel but I have never had any answer for my request.

since I stepped in the hotel, I meet only professional personnel. I would like to congrats all staff for their excellent service on all levels. 7 stars service.

The room was good, but I didn’t understand why I was conducted in a handicap room if I’m not a handicap person. ‍♂️

Check-in e check out rápidos

good

My company Defensive/Agrovant paid for my stay on February 25 to 28, 2019, and the deposit I paid with my Visa card was not refunded - 731.34 Please send me my refund and let me know when complete by emailing me at: Ra… Thank you.

Very good; one good details while there was a line to check out, outsourced vallet take the action to ask for car receive to easy and have car earlier available

It was a quite comfortable overnight after travelling over São Paulo State during the day. The room were clean, quiet and well prepared for receive me and my tiredness.

Excellent place to stay, staff are treated with respect, I advice my friends to use this hotel

Service was excellent, very good location, perfect breakfast.