Mercure Santiago Centro

Mercure Santiago Centro

Classificação clientes Avis (Classificação ALL) 4.3/5 614 comentários

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Descrição

Extras do hotel

  • Terraço com bar e vista panorâmica da cidade.

  • No centro de Santiago e perto do Monte Santa Lucía, do metrô e do transporte público.

  • Centro de convenções para eventos sociais e corporativos com até 300 pessoas

Hotel ALLSAFE. Aprovado

Localização do hotel

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

  • Metro:  O'higgins 632 Santa Lucia

  • Transantiago:  Santa Rosa

  • De avião

    ARTURO-MERINO-BENÍTEZ AIRPORT A 18 km / 11 milhas

  • De trem

    ESTACION CENTRAL A 4,91 km / 3,05 milhas

GPS:-33.442807, -70.645634

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Próximo da propriedade
  • Estacionamento

AMARANTO

A melhor alternativa para saborear uma variedade de sabores locais dentro de um ambiente acolhedor e exclusivo. No coração da cidade, permita-nos levar você a um passeio de cultura e tradição

Nossas acomodações

Rooms with all the amenities that you need to relax after a hard day's work. Enjoy an environment designed to give you the refreshing rest that you deserve.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  614 comentários

Classificação no TripAdvisor  4.0/5  1.386 comentários

Ask something without hesitation

Classificação TripAdvisor 4.0/5

AKIRA W Negócios - Avaliação certificada TripAdvisor

I stayed for one week, they will not fill minibar, beer, coffee and spoon also. When I ask them to bring them, they will fill immediately. And I asked them to borrow electronic kettle, they also bring immediately. Ask something without hesitation, they will do everything you want.

Dear Mr. Akira W, Greetings from Santiago! Thank you for taking the time to share your experience with us. Please, allow me to express my sincerely apology for the inconvenience with the minibar. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Disappointed with hotel.

Classificação TripAdvisor 2.0/5

lucianosap Família - Avaliação certificada TripAdvisor

the hotel in question has disappointed my whole family, no deposition of room hygiene items, breakfast disorganization requested, leisure area under renovation and the choice of hotel was seen in the photos and lack of maintenance.

Dear lucianosap, Greetings from Santiago! Thank you for taking the time to tell us about your experience. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. Your comments were shared with our Housekeeper and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that some improvement actions are being taken at the hotel and the leisure area is one of them. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

Pleased

Classificação TripAdvisor 3.0/5

leoggsf Família - Avaliação certificada TripAdvisor

Common service, nothing special. Rooms with very small double beds. Room cleaning did not occur and the amount of towels were not according to the amount of guests. Breakfast with few options, and ends too early does not allow it to be late.

Dear leoggsf! Greetings from Santiago! Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconveniences mentioned. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

My stay at Mercure Santiagp

Classificação TripAdvisor 5.0/5

Companion53510196128 Negócios - Avaliação certificada TripAdvisor

Overall an excellent stay; in Breakfast, there could be one veg option atleast; my breakfast everyday was a cup of cereals, 2 slices of bread, some fruits and some juice; as I was a complete vegetarian, i had to stay away from the 3 main breakfast dishes which had egg as well

Dear Companion53510196128, Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Mercure Santiago Centro. I am sorry that your experience at the breakfast service did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that we can always meet special requirements when you let us know in advance. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla.

Very good service from the reception, hotel features as described.

Classificação TripAdvisor 5.0/5

Seaside10144113631 Negócios - Avaliação certificada TripAdvisor

Despite the traffic noise from the mainstreet at night we had a very comfortable stay. Especially the staff at the reception was very friendly and helpful. The hotel offered a good breakfast and all common features that are needed to feel comfortable for a trip to Santiago. It is located in the center with many hotspots nearby.

Dear Seaside10144113631, We very much appreciate your comments regarding your stay at MERCURE SANTIAGO CENTRO. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Have an excellent week! Sincerely, Carla.

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