ibis Styles Brussels Louise Hotel 3 stars

stayed there several times before, so I know what to expect. Checkout was painful...

Small hotel in the elegant Ixelles. Not far from the city centre, comfortably enough. Reduced options to dinner at the bar, the room was worn and not satisfactorily clean (hairs on the pillows, for example).

nice, wonderful, friendly and no problem at all, thank you

Lifts working irregularly. Heating system dysfunctional.

Mediocre

Well located, friendly staff, great breakfasts

Very nice staff upon Check, Breakfast OK? Bed very good and quiet. Room furniture and Bathroom needs refurbishment especially at such price.

The hotel was poor for what Ibis Styles stands for. There was no warm water on the first night and the room wasn't verry clean. It looked like the curtains were not cleaned for years.

Stay was fine staff were very helpful and pleasant

I was in room 54 and both the diverted in the shower (to switch from faucet to shower) and the tab in the sink (to lift the drain stopper) were broken. The shower one would work, but only half-way, resulting in water coming out of both the shower and the faucet... very wasteful. For the sink it really just never worked so I had to fill the tub to wash some delicates, again very wasteful. As for the breakfast, I always stay at the IBIS Louise when I'm in Brussels and more varieties would be nice! More hot food, ideally, but barring that even just varying the selection of cold cuts.

Very comfortable in a nice atmosphere

friendly staff, centrally located hotel, but pretty basic room and overpriced

I was allocated room 80 on the 8th floor. Quite basic room and nothing near as good nor clean as the rooms in the Ibis Styles Stephanie which is fairly close by. The lifts were hopeless and one of the two lifts was out of action so long waits to get up and down from the room are required. I did notice a rather large unsightly stain and damage on the ceiling but just felt the room need decorating. However I was coughing all night long and couldn't sleep because of it. Also the room was so hot and there was no way to turn down the aircon. Because I couldn't sleep I woke up later than I wanted to and was running late for my meeting. When I woke up, the floor close to the bed was covered in white dust and big particles from the mouldy ceiling. I had been breathing this dust into my lungs all night long. No wonder I had been coughing. I complained that I didn't think the room was fit for sale to the receptionist in the morning but because I was running so late for my meeting I had to say I would resolve things on my return. However, when I did return to the hotel in the evening I was told that the hotel was full and I couldn't change the room. This was upsetting and as it was evening it was inconvenient to find another hotel and also hotels were full because of a Brexit meeting of ministers. The person on reception said I could tell the manager about the situation in the morning. Then i discovered that soap dispenser in the shower was still empty and the room cleaner hadn't replaced it so I called down and the person on reception came and replaced the soap dispenser. He said he had no idea the the room ceiling was in such a bad state. Also he couldn't do anything about the heat in the room. Once again I was coughing all night long and again could not sleep well. In the morning the same large amount of white dust and mouldy ceiling plaster debris was on the ground just as the day before. Again because of not sleeping, I got up late. When I went to check out I didn't really have any time to discuss the bad state of the room. The manager did offer a 43 Euros discount. However, this hardly seems adequate and as I was running late for my meeting and a rather large queue of people were waiting to check out with the sigle receptionist I was embarrassed to discuss the compensation further in front of all those people i was delaying. So overall the stay in the hotel was horrible.

Not the best IBIS I've stayed in, but I've stayed in nicer IBIS Budgets...so it wasn't great. Lots of water damage to the ceiling and walls, couldn't control the temperature and the windows barely opened because of work being done on the balconies so it was very warm. The walls are thin, and doors heavy so lots of slamming and noise kept me up all night. You got 1 free water when checking in, but on the subsequent days you didn't get a new one. For 125 a night I expected a bit more.

Stay was pleasant enough. However compared to other Ibis Styles hotels that I have visited in the past, this one is very basic and nondescript. What annoyed me was that the receptionist cannot speak Dutch, one of the country languages! How you can work in tourism and not speak Dutch? I used to work in tourism and speak 6 languages.