Mercure Darlington Kings Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,133 reviews

ALLSAFE approved hotel

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Mercure Darlington Kings Hotel
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+ 16 Services

Hotel extras

  • Ongoing enhanced COVID secure procedures.

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Restaurant and Bar, The Kings Grill

  • Conference and meeting facilities for 2 to 160 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW darlington
united kingdom

Fax: (+0044)1325382006

Check-in from 15h00

Check out up to 12h00

  • DARLINGTON BUS STATION:  DARLINGTON BUS STATION

  • By plane

    TEES VALLEY AIRPORT At 9.2km / 5.72 miles - Shuttle paying

  • By train

    DARLINGTON At 1.2km / 0.75 miles

  • By train

    DARLINGTON At 1.2km / 0.75 miles

GPS:54.5257, -1.55407

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 310

  • Maximum capacity: 78 people

  • Maximum banquet capacity: 78 people

Find out more

Our guest reviews for
Mercure Darlington Kings Hotel

100% genuine reviews from our guests

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ALL Rating 4.2/5

1,133 reviews

TripAdvisor Rating 4.0/5

1,050 reviews

Great location

Customer review rating 4.5/5

Jules Couples - 10/01/2022 Confirmed reviews ALL

A comfortable stay, with friendly & helpful staff . Situated ideally for all amenities.

Dear Julie C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

good location

Customer review rating 4.0/5

Ayoob A. Families - 08/01/2022 Confirmed reviews ALL

good location quiet room but a bit small breakfast option little

Dear Fatma A., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

NYE stay

Customer review rating 5.0/5

Tina Couples - 08/01/2022 Confirmed reviews ALL

Had a fab time at this hotel during NYE. Booked up for the evening gala to see in the NY and it didn't disappoint. The food and service was excellent! The band and the DJ were great! Couldn't fault it. The hotel room was ok for what we needed basic and comfortable. Same deal next year and we will be back

Dear Tina R., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Well located

Customer review rating 3.5/5

John W. Couples - 06/01/2022 Confirmed reviews ALL

Generally satisfactory but the rooms were small and dated and our room was like a maze to get to

Dear John W., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

New year special

Customer review rating 5.0/5

Mark B. Couples - 03/01/2022 Confirmed reviews ALL

Arrival was brilliant, fast check in, checked into the room and the radiator was noisy and they changed our room straight away. The night time duo was brilliant, food was fantastic, band were brilliant and the DJ was great. We had a brilliant time thank you. Breakfast was really good and lots on offer. Late check out was really good. thank you

Dear Mark B., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management
Customer review rating 5.0/5

Karen B. Couples - 03/01/2022 Confirmed reviews ALL

We had a brilliant New Year’s Eve, the staff were warm helpful n friendly

Dear Karen B., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Great location, lovely ro.

Customer review rating 5.0/5

Deborah P. Families - 02/01/2022 Confirmed reviews ALL

We stayed here on the 30th December. We went to the cinema with our young son, had dinner and stayed at the hotel. The staff were extremely helpful and friendly and the room rate was a bargain. We had a great time will definitely return.

Dear debra P., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Excellent location

Customer review rating 4.5/5

Steve R. Couples - 02/01/2022 Confirmed reviews ALL

Booked 3 rooms for a 2 night stay before New years eve. Extremely well located for both shopping and pub life. All rooms were good and spacious and all staff pleasant.

Dear Steven R., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Excellent staff

Customer review rating 5.0/5

Roo Couples - 31/12/2021 Confirmed reviews ALL

Upon arrival we were warmly welcomed by the receptionist who, upon learning it was our wedding anniversary, upgraded our room which was a wonderful surprise. The hotel is of a good standard in an ideal location. Plus the breakfast was fantastic too.

Dear Ruth H., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and Sue the receptionist . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Kindness at Christmas

TripAdvisor rating 5.0/5

Nomad740634 28/12/2021 TripAdvisor review

We arrived unexpectedly at The Kings hotel on the night of the 23rd Dec. after discovering the self catering accommodation we had booked for Christmas was cold and dirty. We ending up staying until 26th. The welcome we received puts the Owner and the booking company of the self catering accommodation to shame …neither have yet responded beyond ‘sorry for the inconvenience’’. In sharp contrast the Kings staff went out of their way to welcome us as guests and make us comfortable, They showed a genuine interest in all their guests and ensured that we had everything needed This including a personally written Christmas card and a plateful of mini mince pies per a room. The Rooms were warm, clean and very comfortable. The breakfast was delicious with hot food cooked to order. In addition the hotel was decorated beautifully for Christmas. The hotel pays very careful attention to the extra and important requirements needed due to the COVID 19 pandemic. This Hotel team’s wonderful kindness and generosity was a example of the true Spirit of Christmas and blessed our Christmas. Many thanks.

Room needs TLC poor communication

Customer review rating 2.0/5

Ian Solo - 11/12/2021 Confirmed reviews ALL

I stayed with you over a week ago and made comments regarding the state of my room despite a prompt no one has bothered to contact me. Not a good way to keep a customer.

Dear Ian B., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Good location.Adequate bedroom

Customer review rating 2.0/5

Jackie L. Families - 08/12/2021 Confirmed reviews ALL

I am sorry to say I was unhappy about the following,only a nozzle in the hairdryer bag,breakfast tray lay outside my door all day,on 10 occasions my card didn’t open the door, the toasted tea cake was cold ,the cappuccino was disgusting and I had to wait 20 minutes till these arrived..Sorry you were let down by these details.Also the noise level on both nights was disturbing.

Dear Jackie L., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

in the heart of town

Customer review rating 4.5/5

Ernest B. Families - 07/12/2021 Confirmed reviews ALL

very friendly, clean and a good nights sleep

Dear Ernest B., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Noisy

Customer review rating 2.0/5

Mrs B. Friends - 07/12/2021 Confirmed reviews ALL

The room was good. The heating system, particularly in the early hours was excruciatingly noisy and with no means of turning it off that was evident. Also had a young athletic man fanning a wad of money knocking on our door twice around 4 a.m. looking for somebody! Wouldn't stay again.

Dear Christine B., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, management

A great hotel

Customer review rating 5.0/5

John C. Solo - 29/11/2021 Confirmed reviews ALL

Superb welcome as always, super breakfast to start the day, near to buses for exploring the North East. Comfortable with friendly service. Home from home experience.

Dear John C., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

A Well Furbished Central Darlington Hotel

TripAdvisor rating 4.0/5

SouthYorkshireT_Bone 25/11/2021 TripAdvisor review

A lovely city centre hotel ideal for walking around Darlington. The rooms were very clean with comfortable beds and good en-suite facilities which were all accessible by by lifts or stairs. Friendly and helpful staff made the stay a pleasant one.

Best in class

TripAdvisor rating 5.0/5

6026 25/11/2021 TripAdvisor review

I often stay at the Mercure Darlington Kings when in the North East pursuing my heritage and ocomotive building interests. The staff are fantastic, attention is prompt but never intrusive, the layout is quirky reflecting the assembly of properties over the ages, breakfast is great (although less extensive choice post pandemic) and the grill offers good food at good prices. Thoroughly recommended.

Beautiful hotel room

TripAdvisor rating 4.0/5

susan123312 10/11/2021 TripAdvisor review

Hotel room beautiful, the bed was so comfortable. Good size room and television Negative, there is not a main light in the room, this really is needed. I paid for a breakfast and it was really disappointing, ran out of buffet, bread and plates, took quite a while to get them replaced after asking. I think I'd still be waiting now for it to be brought out had I not said to the girl. Waited quite a while for tea/coffee, there was only a few of us in the room and they all had a drink. The man on reception was really helpful and a credit to the company. The shopping centre in a 30 second walk max, all the pubs and restaurants are on the doorstep, absolutely brilliantly located Definitely will return but I won't pay for the breakfast, when the food arrived it all tasted rubbery. Had I not got breakfast I would have given 5 stars, but i am behing honest when I said it was barely edible, for such a beautiful hotel and the price I would have expected much better

Excellent staff

TripAdvisor rating 5.0/5

Trevor36 04/11/2021 TripAdvisor review

Superb night spent in the Mercure in Darlington.. The staff were very very helpful, friendly and professional. The Hotel was a lovely old building in the centre and the centre of Darlington is excellent. Lovely room Car park under hotel was great

Never fails

TripAdvisor rating 4.0/5

tony h 11/09/2021 TripAdvisor review

Fantastic hotel, great location, friendly and helpful staff. Darlington is a great town to visit which I do often for business and family get together! Lots of local history and attractions! Loads of great pubs and resteraunts

Our most recent 20 reviews

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