We had a brilliant New Year’s Eve, the staff were warm helpful n friendly

We stayed here on the 30th December. We went to the cinema with our young son, had dinner and stayed at the hotel. The staff were extremely helpful and friendly and the room rate was a bargain. We had a great time will definitely return.

Booked 3 rooms for a 2 night stay before New years eve. Extremely well located for both shopping and pub life. All rooms were good and spacious and all staff pleasant.

Upon arrival we were warmly welcomed by the receptionist who, upon learning it was our wedding anniversary, upgraded our room which was a wonderful surprise. The hotel is of a good standard in an ideal location. Plus the breakfast was fantastic too.

We arrived unexpectedly at The Kings hotel on the night of the 23rd Dec. after discovering the self catering accommodation we had booked for Christmas was cold and dirty. We ending up staying until 26th. The welcome we received puts the Owner and the booking company of the self catering accommodation to shame …neither have yet responded beyond ‘sorry for the inconvenience’’. In sharp contrast the Kings staff went out of their way to welcome us as guests and make us comfortable, They showed a genuine interest in all their guests and ensured that we had everything needed This including a personally written Christmas card and a plateful of mini mince pies per a room. The Rooms were warm, clean and very comfortable. The breakfast was delicious with hot food cooked to order. In addition the hotel was decorated beautifully for Christmas. The hotel pays very careful attention to the extra and important requirements needed due to the COVID 19 pandemic. This Hotel team’s wonderful kindness and generosity was a example of the true Spirit of Christmas and blessed our Christmas. Many thanks.

I stayed with you over a week ago and made comments regarding the state of my room despite a prompt no one has bothered to contact me. Not a good way to keep a customer.

I am sorry to say I was unhappy about the following,only a nozzle in the hairdryer bag,breakfast tray lay outside my door all day,on 10 occasions my card didn’t open the door, the toasted tea cake was cold ,the cappuccino was disgusting and I had to wait 20 minutes till these arrived..Sorry you were let down by these details.Also the noise level on both nights was disturbing.

very friendly, clean and a good nights sleep

The room was good. The heating system, particularly in the early hours was excruciatingly noisy and with no means of turning it off that was evident. Also had a young athletic man fanning a wad of money knocking on our door twice around 4 a.m. looking for somebody! Wouldn't stay again.

Superb welcome as always, super breakfast to start the day, near to buses for exploring the North East. Comfortable with friendly service. Home from home experience.

A lovely city centre hotel ideal for walking around Darlington. The rooms were very clean with comfortable beds and good en-suite facilities which were all accessible by by lifts or stairs. Friendly and helpful staff made the stay a pleasant one.

I often stay at the Mercure Darlington Kings when in the North East pursuing my heritage and ocomotive building interests. The staff are fantastic, attention is prompt but never intrusive, the layout is quirky reflecting the assembly of properties over the ages, breakfast is great (although less extensive choice post pandemic) and the grill offers good food at good prices. Thoroughly recommended.

Hotel room beautiful, the bed was so comfortable. Good size room and television Negative, there is not a main light in the room, this really is needed. I paid for a breakfast and it was really disappointing, ran out of buffet, bread and plates, took quite a while to get them replaced after asking. I think I'd still be waiting now for it to be brought out had I not said to the girl. Waited quite a while for tea/coffee, there was only a few of us in the room and they all had a drink. The man on reception was really helpful and a credit to the company. The shopping centre in a 30 second walk max, all the pubs and restaurants are on the doorstep, absolutely brilliantly located Definitely will return but I won't pay for the breakfast, when the food arrived it all tasted rubbery. Had I not got breakfast I would have given 5 stars, but i am behing honest when I said it was barely edible, for such a beautiful hotel and the price I would have expected much better

Superb night spent in the Mercure in Darlington.. The staff were very very helpful, friendly and professional. The Hotel was a lovely old building in the centre and the centre of Darlington is excellent. Lovely room Car park under hotel was great

Fantastic hotel, great location, friendly and helpful staff. Darlington is a great town to visit which I do often for business and family get together! Lots of local history and attractions! Loads of great pubs and resteraunts