Mercure Darlington Kings Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 317 reviews

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Mercure Darlington Kings Hotel - Image 1
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Mercure Darlington Kings Hotel - Image 3
Mercure Darlington Kings Hotel - Image 4
9 - 12 Priestgate, DL1 1NW DARLINGTON, United Kingdom

Description

Hotel extras

  • Town centre location directly in the middle of various shops and the Cornmill shopping centre

  • Onsite parking for 21 cars, please note that there is a £5 charge per night.

  • Onsite Bar

  • Conference and meeting facilities for 2 to 160 guests

Our accommodation(s)

Hotel location

Mercure Darlington Kings Hotel

9 - 12 Priestgate
DL1 1NW DARLINGTON
United Kingdom

GPS:54.5257, -1.55407

Telephone
Fax 1325382006

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE KINGS BAR

On our ground floor next to Reception, offering a range food, snacks and beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  317 reviews

TripAdvisor Rating  4.0/5  1,147 reviews

Great location in the centre of town

Customer review rating 3.5/5

Ally W. Families - Confirmed reviews ALL

Had 2 night stay with family. Overall satisfied with the experience. Staff were all very friendly. Breakfast could have been a little more inspiring - not enough fruit/yoghurt options. Bed was comfortable but there was no bedside table on one side - only an empty fridge with no casing around it - not a good look. Couple of maintenance issues with bathroom which were noted in writing when we let reception know - always a good sign.

Dear Stephen W., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Tired decor, grubby fixtures and unable to regulate heat

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

The radiator was on full and the thermostatic valve was inaccessible to me due to the wooden feature behind the bed. The great was oppressive and I contacted the front desk to request either a room move or at least a fan, plus getting the radiator turned off. They sent someone to turn off the radiator (thinner arms than me) and a fan was in the wardrobe. Unfortunately I was unable to sleep for much of the night due to the heat. The next two nights I had no heating which meant the room was a little cool due to the outside temperature being around minus 4 degrees. There was thick greasy dirt on the least used buttons of the TV remote - I chose not to use this during my stay! There was a brown stain on the ceiling where something had been thrown, and there were brown grubby marks on the walls and curtains. The bathroom has been repaired by a child with an unlimited source of silicon sealant. It's not a great look! I don't recommend staying here.

Dear Nicola R., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

Good stay

Customer review rating 4.0/5

Km Families - Confirmed reviews ALL

Quiet hotel, good location…not great parking available Friendly staff Breakfast ok would have liked some more healthy/ vegetarian options …all hot food except beans right next to meat !!

Dear karen m., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Free upgrade

Customer review rating 5.0/5

Joanne A. Couples - Confirmed reviews ALL

Me and my husband were celebrating a birthday and we had booked for 2 nights. When we arrived we were upgraded to the bridal suite free of charge as it was available, the room was lovely making our stay extra special. Thank you x

Dear Joanne A., We very much appreciate your comments regarding your stay at the Mercure Darlington Kings Hotel. It is always a pleasure to receive positive feedback. We are pleased we where able to give you the upgrade for your anniversary Please I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon Sincerely, Management

Not as good as usual

Customer review rating 3.0/5

Jon Couples - Confirmed reviews ALL

We usually stay at The Kings for 2 nights every year as it is so convenient for the town centre. and is a very nice hotel. This year was different with dirty lace curtains at the window and filthy glass on the outside window. Also, our TV could only connect to BBC1 and BBC2. We mentioned this on our first night but nothing was done to fix the problem which remained for the entire length of our stay. Less than acceptable service!

Dear Jonathan W., Thank you for taking the time to tell us about your experience at the Mercure Darlington Kings Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management

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Other web-users rate our hotel

  • 503 reviews 8.6/10 Location
  • 697 reviews 6.2/10 Room
  • 568 reviews 8.7/10 Service
  • 8 reviews 7.5/10 WiFi
  • 327 reviews 5.3/10 Comfort
  • 314 reviews 7/10 Cleanliness
  • 272 reviews 5.1/10 Breakfast
  • 229 reviews 4.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.