Grand Mercure Beijing Dongcheng

Customer review rating (ALL Rating) 4.2/5 2,175 reviews

ALLSAFE approved hotel

Grand Mercure Beijing Dongcheng
See on a map
+ 22 Services

Hotel extras

Located in the heart of Beijing's history, Grand Mercure Beijing Dongcheng is adjacent to the Drum and Bell Tower, Shichahai, Lama Temple, Nanlouguxiang, and Guijie amongst many others.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Beijing Dongcheng

101 Jiaodaokou East Street
Dongcheng District
100007 beijing
china

Fax: (+86)10/84037178

Check-in from 14h00

Check out up to 12h00

  • JIAO DAO KOU EAST:  107 JIAO DAO KOU

  • BEI XIN QIAO YONG HE GONG:  Line 5 / Line 2 A C

  • By plane

    BEJING CAPITAL At 25km / 15 miles - Shuttle paying

  • By train

    BEJING At 3km / 1.86 miles

  • By train

    BJ RAILWAY STATION At 3km / 1.86 miles

GPS:39.941298, 116.411777

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

101 Cafe

101 Restaurant offers food from all over the world and provides a variety of ordering service

Our accommodation(s)

Grand Mercure Beijing Dongcheng has 200 guest rooms and suites. Whether you choose a Deluxe room, an Executive suite or Grand Mercure suite, you could expect the perfect combination of contemporary design and traditional elegance.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 400

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Grand Mercure Beijing Dongcheng

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,175 reviews

TripAdvisor Rating 4.5/5

1,066 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Location depends where you heading

Customer review rating 4.5/5

曾. Business - 05/09/2021 Confirmed reviews ALL

Room is good and clean

Dear Wei Han Z., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.0/5

Ax Business - 25/07/2021 Confirmed reviews ALL

The breakfast is lowest quality I met!

Dear Xing Z., Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Dongcheng. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect location and great service

Customer review rating 5.0/5

Kirill P. Business - 05/05/2021 Confirmed reviews ALL

I am fully satisfied with the stay. The staff was very helpful. I will definitely stay here again next time.

Dear Kirill P., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Another Great Stay at Grand Mercure

Customer review rating 4.5/5

Ian Business - 23/03/2021 Confirmed reviews ALL

I stay here every time I go to Beijing I’m and a big fan of this hotel. Great location, nice rooms, and friendly and helpful staff. At this price, I couldn’t ask for anything more. This time I wasn’t happy with my room because the shower was in the bathtub, which seemed inconvenient at best and an easy way to fall at worst. I called the desk and requested a room with a separate bathtub and shower, and within five minutes a staff member came to my room and took me to a much nicer room with a great bathroom. It really made my weekend.

Dear Ian Carter L., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Local people would not recommend !

TripAdvisor rating 1.0/5

tongwa0103 01/03/2021 TripAdvisor review

I used accor app booking , when I check in they told me no show in their system.and then they confirm with reservation again gave to me same result.these situations are same with I stay in NOVOTEl. many times NO SHOW.i really don't want to explain and waiting check in again again.seems like guest make some fault.pillows and quilt give off terrible smell.soap is used by last guest,window is not opened ,door clock is damage.airconditioner turn up high heat still shows 19 degrees all night!!! Really would not recommend for you!!! I never stay in this hotel No Second time!

在您入住期间为您提供优质服务并得到您的认可,我们表示感谢;同时也期待您下次入住,酒店除了靠近著名的美食街(簋街)外,周边步行可至的景点(雍和宫、国子监、南锣鼓巷、烟袋斜街、什刹海等...)也是您到北京来不错的选择。

great location

Customer review rating 3.5/5

Michael Business - 24/12/2020 Confirmed reviews ALL

Great location, good value, rooms okay, service okay, giant TV in the Restaurant room delivers ridiculous government propaganda for breakfast

Dear Steffen W., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Jasper Business - 06/11/2020 Confirmed reviews ALL

Near to eateries and restaurant. 2 train stations from Wangfujing

Dear Wee Choo C., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 3.5/5

Kenny Business - 23/10/2020 Confirmed reviews ALL

Room temperature is very high, called the room service, was told that the air-condition has been shut down, there is no way to adjust the room temperature. Finally, the room service gave me a fan, better than nothing.

Dear Tianyu W., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Far more than I expected

Customer review rating 5.0/5

Chuheng Solo - 13/10/2020 Confirmed reviews ALL

Grand Mercure Beijing Dongcheng is the accor hotel in Beijing with the best service. The excecutive lounge manager Mia upgraded my room to suite, and he was quite entertaining when we had a talk at the lounge. The breakfast and happy hour were OK.

Dear Chu Heng Q., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great service! Upgrade made for a very relaxing weekend.

Customer review rating 5.0/5

Doraemon Business - 13/09/2020 Confirmed reviews ALL

I always stay here when traveling to Beijing. It’s the nicest hotel in the Gulou neighborhood and I’m always happy with the room (especially the bathtub). This time was even better though. Because of a booking mixup on 飞猪 (not the hotel’s fault), they couldn’t find my info and I had to wait 10 minutes during check-in. Not a big deal at all and the staff was extremely polite and friendly while she figured out what was going on. Then she said because of the mix-up she had upgraded my room for free. This was no minor upgrade - this room was bigger than my old apartment: two bathrooms, two TVs, an office area, a huge bathtub, and lots more. Thanks to this upgrade and great service all weekend, I really got to relax and get work done in my room. And because of that, my meeting went exceptionally well. Great service and hospitality really can change peoples’ lives for the better. This stay proves it. Thank you!

Dear Ian Carter L., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, good stay, nice breakfast, good service.

Customer review rating 5.0/5

Lingzhi Z. Business - 22/07/2020 Confirmed reviews ALL

A homestay experience since my arrival. The reservation service helped me on the documents preparation in advance, therefore the check in was quite smooth.

Dear Ling Zhi Z., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Oscar Friends - 19/06/2020 Confirmed reviews ALL

Thanks for the room upgrade from front Desk. Room is clean and comfortable

Dear Zeren Z., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Another great stay

Customer review rating 4.5/5

Song H. Business - 19/01/2020 Confirmed reviews ALL

Always enjoy staying here. Staff members are becoming friends during the years. I have always appreciated the kind help from front desk staff who are really patient with my multiple parcels.

Dear Song Xu H., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 5.0/5

Carson Couples - 17/01/2020 Confirmed reviews ALL

Staffs were very friendly, thanks to the kind arrangement of the hotel front desk and staff in the 101 Bar, I experienced one of the best Birthdays. Everything was satisfying.

Dear Ke Shan C., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dated room, bad breakfast

Customer review rating 1.5/5

Alexander C. Couples - 07/01/2020 Confirmed reviews ALL

The room was very old and dated. The rooms are over priced. I paid another 400 CNY per night to upgrade to a suite. Not worth it. The breakfast was also bad. The staff was very slow.

Dear Alexander C., Thank you for taking the time to let us know about your undesired experience during your most recent stay with us. Please allow us to express ours sincerest apologies for all inconvenience caused. We are so sorry that our room didn't make you feel comfortable, and we will let the engineering department to cheak the rooms and make sure every room's equipments are good;meanwhile we will also arrange more training for our service people to let them have more skills to help our customers. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely.

Nice

Customer review rating 4.0/5

H. Solo - 05/01/2020 Confirmed reviews ALL

Rooms & service are nice. only one point need to approve is the shower area. the cleanliness is not enough as there have some smells and mold.

Dear To H., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location!

Customer review rating 5.0/5

Txhs Solo - 02/01/2020 Confirmed reviews ALL

I stayed at the Grand Mercure Beijing Dongcheng during Dec 2019. I chose this hotel because of its close proximity to the BeiXinQiao subway station as well as the wonderful restaurants nearby. The room I had was spacious, equipped with both a shower booth as well as a bathtub. It was also equipped with a safety deposit box which I made full use of. The lounge area in the room was a wonderful addition. The only tiny issue I encountered was on the day of my departure, the concierge ordered a taxi for me, but because of limited parking space and traffic jams, the taxi was unable to enter the hotel pick-up point. I simply had to pull my luggage to the main street to enter the taxi. Not a huge problem at all! Overall, I would stay at this hotel again when I visit Beijing.

Dear Tan X., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good overnight stay

Customer review rating 4.0/5

Nico T. Business - 06/12/2019 Confirmed reviews ALL

As usual, check in and check out was smooth and quick. As usual, I could seat at the bar without anyone asking me if I needed something. Room (6th floor) was clean. Wifi was good. A little bit cold in the breakfast room but good variety of choices.

Dear Nicolas Sopheap T., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A fair stay near the Palace

Customer review rating 4.0/5

H C. Business - 28/11/2019 Confirmed reviews ALL

The Hotel is a bit aged but well located near the historical attractions. No check in, check out and breakfast available at the Executive Lounge. Platinum status was well recognized and the best part of this stay was the friendly and constant assistance of Mr Lei ZHANG from the Executive Lounge. Mr ZHANG has displayed a very high degree of enthusiasm towards his job and I can not thank enough for his dedication to his services. He is a true asset to this hotel and to Accor, and he will probably be the only reason if I will return to this hotel in the future. The food and beverage selection at the Executive Lounge was fair in relation to the popularity. The assigned Suite Room was comfortable but required a fair bit of walk from the lifts. Breakfast at the Main Restaurant was a joke. The female associate was standing at the front only to mark off your room number, neither trying nor willing to provide any assistance. You will struggle to find a clean table to sit down, and by the time you do and you walk away to get some food, you will find some strangers sitting at your table when you come back. And the food is, also, below the average Grand Mercure standard. Overall a fair stay for a two days business trip. I look forward to hear any feedback from the Hotel Management regarding my concerns.

Dear Harry C., We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Dongcheng. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel with a personal touch

TripAdvisor rating 5.0/5

SteveCFP Business - 20/11/2019 TripAdvisor review

I'm a regular guest at this hotel and originally chose it for its excellent location (very close to the subway for getting to work and also very convenient for bars, restaurants and tourist attractions, if you happen to be staying for leisure) and because of a recommendation from the manager of the Swissotel, which is currently closed for refurbishment, where I was also a regular visitor. The fabric of the place is in good condition and the rooms are large and well appointed and there is a very nice lobby bar/cafe (Cafe 101) where you will get excellent service from the likes of Fiona and Sonic, who always greet you with a smile and a friendly word and go out of there way to make you feel at home. The best thing for me though are the people, who are a great credit to the new general manager, Billy and Steven, who runs the front office. On the reception desks my go to people are Grace and George who are unfailingly friendly and accommodating and are always happy to offer advice and help (on this occasion they helped me arrange to get a parcel sent from the hotel to my company office in Gansu province). I should say that I mention Grace and George in particular as I know them both from their time at the Swissotel, but everyone on the front desks are great, so it really doesn't matter who you go to. If you are lucky enough to have a room or Le Club Accor membership that gives you access to the lounge you will meet Annie or Billy, who take it in turns to look after the Executive lounge. Both are lovely people and will really make your feel welcome. The personal touch I referred to in the title of this review was never more clearly demonstrated than on my last visit; I always struggle to find a bath robe in Chinese hotels that is big enough and on one of my previous visits I had mentioned this to the staff at the Grand Mercure. On my first night of this visit I was greeted by Steven, Sonic, George and Annie who had arranged to get me a large robe and came to the lounge to present it to me. As if that were not enough, they also brought me a couple of bottles of beer and macaroons with my Wechat profile picture printed on them! I have never come across such a gesture in any hotel and I was and still am, really touched and grateful and really want to thank everyone involved. I have absolutely no hesitation recommending this hotel for business or leisure and I look forward to returning again very soon

在您入住期间为您提供优质服务并得到您的认可,我们表示感谢;同时也期待您下次入住,酒店除了靠近著名的美食街(簋街)外,周边步行可至的景点(雍和宫、国子监、南锣鼓巷、烟袋斜街、什刹海等...)也是您到北京来不错的选择。

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in beijing