Grand Mercure Bengaluru at Gopalan Mall 5 stars

Customer review rating (ALL Rating) 4.4/5 1,016 reviews

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Description

Hotel extras

  • Elegantly designed rooms starting from 37 sq.m. Feature wireless charging dock.

  • Features 1 Ballroom and 7 meeting rooms & can host 20 to 400 delegates

  • 29 apartment styled suites, with state of the art kitchenette and private terrace

  • 8 well equipped meeting spaces to host events for 20-400 guests

  • La Utsav - the all day dining restaurant features the a' la carte menu

Our accommodation(s)

Hotel location

Grand Mercure Bengaluru at Gopalan Mall

Opposite RMZ Infinity Techpark,, Swamy Vivekananda Road
560093 Bengaluru
India

GPS:12.992607, 77.660589

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

La Utsav

La Utsav is a celebration of flavours featuring a great selection of local & global delicacies. The vibrant restaurant with large interactive kitchens serves a delectable a la carte menu during breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,016 reviews

TripAdvisor Rating  5.0/5  2,148 reviews

Certificate of excellence 2023

Comfortable stay, great food

Customer review rating 4.5/5

W Business - Confirmed reviews ALL

The room was very clean and comfortable. This was the first hotel with pillows of the right loft and softness. The only downside was the light switches in the room were unusual: the bathroom light is by the front door, and several of the switches by the bed didn't seem to do anything.

Dear Mr. Richard Thank you for taking the time to share your feedback regarding your recent experience at the Grand Mercure Gopalan. We truly appreciate your valuable input. We are delighted to hear that you found your room clean and comfortable, and that our pillows met your expectations for the right loft and softness. Your comfort is very important to us, and we are pleased to know we were able to provide a restful environment. However, we are sorry to hear that you encountered an issue with the light switches in the room. We understand how important the functionality of room features is to a comfortable stay. The placement of the bathroom light and the behavior of the switches near the bed should have been more intuitive, and we sincerely apologize for any inconvenience this caused. We are currently reviewing the lighting configuration in our rooms and will work on improving this to ensure a better guest experience in the future. Your feedback is crucial to us as we continually strive to enhance the quality of our services and facilities. We hope you will give us the opportunity to welcome you back soon, and allow us to provide an even better experience during your next stay. Kind regards, Ram Shetty General Manager Grand Mercure Gopalan Mall

Comfortable stay

Customer review rating 4.5/5

Alvin Q. Business - Confirmed reviews ALL

Everything was great, services were okay, only that the breakfast options should be changed probably once every few days...

Dear Mr. Q. Shen Keat, Thank you for taking the time to share your feedback regarding your recent experience at the Grand Mercure Gopalan. We truly appreciate your valuable input. We are pleased to hear that, overall, you had a great stay with us and found our services satisfactory. However, we understand your suggestion regarding the breakfast options, and we truly appreciate your constructive feedback. We will certainly review the variety of items offered and consider rotating the options every few days to enhance the guest experience and offer more variety. At Grand Mercure, we are committed to continuously improving our service, and your feedback plays an essential role in helping us achieve that. Please rest assured that we will address the areas you've highlighted to ensure a more varied and enjoyable breakfast experience for all our guests. We hope to welcome you back soon and provide an even better experience during your next visit. Kind regards, Ram Shetty General Manager Grand Mercure Gopalan

Worst executive lounge

Customer review rating 0.5/5

Venkat Families - Confirmed reviews ALL

Yuu say high tea at executive lounge . But when we visit there for 2 days , Tea was not available. We reached on the time . And one day coffee was also not available. Even snacks were completed . Better shut that

Dear Mr. Kotte V., Thank you for taking the time to share your feedback regarding your recent stay at the Grand Mercure Gopalan. I sincerely apologize that certain aspects of your experience did not meet your expectations. We understand that the executive lounge experience is an important part of your stay, and I deeply regret that the high tea, coffee, and snacks were unavailable during your visits. This is certainly not the standard we strive to maintain, and I truly apologize for the inconvenience this caused. Your feedback about this will be shared with the relevant team to ensure we address the issue and improve the service in the executive lounge moving forward. We are taking immediate action to resolve this matter to ensure that future guests do not face similar issues. Your satisfaction is very important to us, and I hope you will give us the opportunity to better serve you on your next visit. Kind regards, Ram Shetty General Manager Grand Mercure Gopalan Mall

Exceptional stay and outstanding service

Customer review rating 5.0/5

Skulkarni Business - Confirmed reviews ALL

I had a fantastic stay at this hotel! The housekeeping staff were incredibly friendly and attentive, the rooms were spotless and comfortable, and the amenities were top-notch. Highly recommend for a relaxing getaway!

Dear Mr. K., We very much appreciate your comments regarding your stay at the Grand Mercure Gopalan. At Grand Mercure, we pride ourselves on offering the biggest and most spacious rooms in Bangalore. Additionally, our hotel is centrally located, providing easy access to major attractions and essential amenities such as the metro, bus stops, malls, and more. We are glad to know that you enjoyed the stay and were taken care well by our Heartists. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Ram Shetty

Great stay 👍👍

TripAdvisor rating 5.0/5

Alex M TripAdvisor review

Very good hotel .room was very clean and maintain From housekeeping Mr.Dhrubajyoti really helpful. Cleaning was 5star......................................... 🎉🎉🎉🎉🥳😀☺️😊😄🤙😊☺️🤙😀🥳🎉😄😀😃😄😁😀😃😄😁😀😃😄😁😀😃😄😁😀😃😄😁😀😃😄😁😀😃😄😁😀😃😄😁😀😃😄😁😀😄😁😄😃😀😄😁✅😁😀😃😀😃😀😃😃😀😄😀😃😄😃😀😃😄😃😀😃😄😀😀😃😄................................................................................................................................................................................................................................................

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Other web-users rate our hotel

  • 266 reviews 9.1/10 Location
  • 633 reviews 8.6/10 Room
  • 1,334 reviews 9.1/10 Service
  • 21 reviews 8.3/10 WiFi
  • 610 reviews 8.7/10 Food
  • 258 reviews 8.8/10 Comfort
  • 223 reviews 8.5/10 Amenities
  • 211 reviews 8.1/10 Cleanliness

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