お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 444 件のレビュー
バラクーダ パタヤ - M ギャラリー
485/1 Moo 10 Pattaya 2nd Road, Nongprue, Banglamung
電話番号 +66 38 769 999
アクセス: 5 km / 3.11 mi 15 min drive
チェックインはからです - チェックアウトはです
Served for breakfast only.
One star party hotel - ruined our stay
I write this review with immense dismay and it is no reflection of the staff, but travellers must be warned of what may occur during their stay with no prior notice. We have stayed here since 2015 sometimes two - three times a year. This year was our first holiday in four years and we decided to return here as a show of loyalty rather than split our stay, what a mistake that was! On the fifth day of our stay the hotel was taken over [literally] by multiple Australian football team supporters, who draped their team flags all over the recreation area and balconies, and I mean taken over, the entire pool area was re-configured to suit their needs, they bought in live bands and DJ music performers, with dining and catering. We enquired about this as we were given no pre-warning despite booking in Nov 2022. The music blared into the night for four consecutive evenings [Monday – Thursday] and the other guests were simply advised with a note slid under our door. So picture this, we returned from our outing that day to find the entire pool area, outdoor seating, everything completely taken over. But their compromise was this, book a five star hotel and they will offer you the facilities at the three star complex down the road. Not to be out done with ruining the evenings they then proceeded to blast music from their balconies in the early mornings through commercial amplifiers. We tried to move hotels but couldn't find one that we could stay in for the rest of our stay without having to move again, the hotel manager relocated us to one of the suites on the other side but this subjected us to the noise from the bars on the street. Is this really a five start establishment or a rent-a-venue for large groups to party at the expense of all the other guests? This was so loud no one could hold a conversation outside or hear their TV inside. This hotel and parent company have really dropped the ball with this type of event hosting, as a 13 year Platinum member I am now wondering if this is the new standard and any hotel will do this to their guests with zero advance notice? We saw the "director of sales" and spoke briefly with her, she was busy fluffing around full of importance, big noting herself, when questioned she couldn't give a stuff about the other guests. Speaking to some of these people they say they are returning to do this again so who knows what else the director of sales is planning as a surprise for future guests, because there is no-where else in Pattaya to do this...right? The very back corner of the pool area was made available for the other guests to use, with old furniture and dangerous rotten wooden decking with screws and nails poking through, but you either had to swim across to this or weave your way through the party to get to it, then couldn't get any service or speak as it was so loud, or go to a 3 start property! We will not use this hotel again and the parent company needs to seriously consider what they actually stand for. This hotel needs to seriously review and change their bio for this hotel as it is false advertising and not reflective of what you will encounter, as it quite rightly outlines all the rooms over-look the pool so enjoy the music folks, bring those ear plugs. A nice reno might fix the cosmetics but it remains a party hotel, stay at your peril!
Decent property, urgently need a renovation to meet Mgallery standards
Renzeroz Solo travel - トリップアドバイザー認証口コミ
A decent property, superb location, but not inline with Mgallery standards and branding. Despite the great central location, the property is desperately needs upgrade and renovation to be inline with Mgallery requirements. In my opinion as Accor Platinum, it’s at best 3.5 stars. Service level and people are great and super friendly. Room is clean but old as mentioned. Wi-Fi is a little slow, but decent enough to catch up some work if needed. Breakfast is ok but don’t expect too much. I would better have breakfast outside the property. With a good renovation towards even Sofitel standards, I am sure this property will command a premium.
Dear Renzeroz, we thank you for the honest feedback, we are aware and do regret that our current condition do not command a 5 star rating, yet we are pleased to announce that we have scheduled upgrading works to be done and completed this year, we would love to have you back in future once more to enjoy the better ends of what we can truly offer, do take care till then, cheers:) Sincerely, Dominique Chia Operations Executive
匿名 ご友人 - 確認済みレビュー すべて
Dear Norihisa W., We very much appreciate your comments regarding your stay at the Baraquda Pattaya - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominique Chia Operations Executive
Show 一人 - 確認済みレビュー すべて
Nice hotel in the center.
This hotel is located on the second road from Pattaya main beach. It is near the Festival mall and the night market. Sevice was good. Recomended to ask for rooms far from the main road. Breakfast was decent.
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price