Baraquda Pattaya - MGallery 5 stars

Very friendly staff. My preferences are known and I am recognized upon arrival and addressed with name.

The hotel staff really made the experience excellent. What a wonderful stay. Room was comfortable and the bed very soft

Few staffs on duty, quite old facilities i.e room, pool, parking. Not many choices of breakfast

Staff is professional and helpful. But there are some stuffs in the room need to be improved. 1) towel is ragged and fall color. 2) some equips in the bathroom needs to be repaired. (Technician came to fix it). 3) Refrigerator is not cool at all. 4) There are dusts on the floor during 2 nights that we stayed. Also, there are not much choices for breakfast.

Excellent service; all staff helpful and attentive especially KF. I will definitely visit again.

Very friendly and helpful staff, room is clean and spacious

So-so bar the breakfast which was a total disgrace, both days there was a lack of display food for guest by 8 AM even though it is open until 10AM for breakfast.

Nice staff who well prepare for check in process , good location if you need to stay close to the mall . ,fair breakfast since the variety of the food less than my expectation ,overall are acceptable .

Very good very clean hotel staff very polite and help full very good location All over I recommend this hotel for my next trip also any one come to pattaya must stay one night Parvinder singh Page3news

all staff were very friendly and attentive despite the hardship of Corona. However we do did not understand, why management made the stay so unpleasant. We had to take breakfast in the room, where there was no appropriate table and seating. Very poor! Also welcome drink, that we are entitled as Platinum Members were only poor Softdrinks.

I stayed quite a few times at Baraquda during my stays in Pattaya over the last years. I fully understand the changes due to COVID emergency but nevertheless there were quite a few issues during my 4 day stay. As Platinum member I was upgraded to Suites for both my rooms as I was travelling with family (not always available in the past). Nearly all the staff I used to know (my last stay back in February) was changed. I really did feel any recognition as loyal customer. The rooms are getting old and present some problems in particular with water leakage in the room from air con system. The mattras of room 5006 needs to be changed. Bad experience also with Breakfast. I understand the COVID emergency imposed changes but that does not justify the mould I found in my scrambled eggs. They were probably just cooked but the egg preparation was definately much older. I hope things will get back to usual high standards Baraquda offered in the past once the emergency will be over.

The hotel is located very close to the beach and business area. There are a lot of choice of restaurant around. The staff service is very friendly and polite. The suite I stay is very large and clean. The coffee machine provided in room is definitely a plus. I find the maintanace of the room is not aligned with the branch. A lots of detail in the room is rough, like the shower, door handle and electiric switch.

Location was good. But did not like the layout of the property. Room was very small. The wash basin was inside the bed room. When one person uses the basin the other people cannot come in or go out as the basin was right on the corridor. The buffet breakfast is not a full buffet. Need to order and the it takes a hell lot of a time for the food to arrive on the table. Once ordered and item and it came after more than half an hour when I was about to leave; half an hour to make a simple omelette? Once ordered boiled eggs and that never arrived. Don't what happened to the eggs: may be the hen is yet to lay them. And on a couple of occasions, some food was placed on our table which we never ordered! The staff looked artificially courteous. Out of the numerous times we went out and came in (with a baby stroller), only twice there was a person to open the heavy glass door for us at the entrance. Expected better than this from an Accor Group Hotel.

Stayed here for the 2nd time late last month. Overall have to say it was a disappointment. The Property is using the Sofitel MGallery name under false pretences - nothing more than a glorified Motel. Check-in was slow. Little or no recognition of being an Accor Platinum Member and that we had stayed previously. The English of most of the staff is not quite up to standard and certainly has not improved from a previous stay nearly 3 years ago. They try hard but in my opinion they lack direction. They could do with an onsite manager who speaks good English to guide and direct them more professionally. The food and service in the restaurant is average at best. Service for breakfast on the first morning of our 2 day stay was nothing but diabolical. The rooms are OK being clean but with a strange sort of layout. The biggest positive for the property is the swimming pool. Will not be going back for a 3rd stay.

Great location close to all the action. The hotel rooms are unusual as the wash basin is part of the bedroom, not good. Only the bar by the pool was open the others were closed, I’ve stayed at this hotel before and the bars were closed then also? Very friendly and helpful staff