Mercure Pattaya Ocean Resort 4 stars

Nice hotel, small waterpark is best for kids. Clean and well maintained property. Major Issue: Booking.com and Hotel seems not aligned at all or apparently hotel simply denied their request. We booked room for 2 adults and 2 Children (10 and 14 years of age). Booking.com had this hotel room in suggestion for this family but when we arrived, hotel provided only 2 single beds and asked for extra room or mattress (on payment) though room was so small that they had no place for matress too. further more, our booking was made with breakfast but hotel simply refused to give breakfast for 1 child and asked us to pay. (Staff mentioned that its hotel policy that we don't provide breakfast to more than 1 child which was never mentioned on booking.com) On our complain to booking.com, they asked hotel and requested hotel a lot to accommodate but they did not support at all and only provided 15% discount on extra bed charges. we were left with no other option so we rented another room as it was late and already travelled with family.

Great location. Ms. Tik and Ms. Anya recommended us a very best seafood restaurant. Thank you. We will come back next year

Great pool, great location, great service

Happy stay. Thank you Mr. Jib and team for excellence service.

Recomended to choose a room with ocean viue that gives you a nice sunset in the evening. Its near to many good resturants along the beach and a 7/11 just outside the hotel. Good and variated breakfast that fits both thai and farrangs.