Mercure Pattaya Ocean Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 319 reviews

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Description

Hotel extras

  • Ocean resort with mini water park, mini rock climbing & cave

  • 200 metres away from Pattaya beach

  • Walk to beach,Terminal 21 Pattaya, Art in Paradise

  • Pamper your kids everyday with MyKids package

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung
20150 PATTAYA
Thailand

GPS:12.94721, 100.887436

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOLTEN

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  319 reviews

TripAdvisor Rating  4.0/5  959 reviews

Certificate of excellence 2023

Dissapointing

Customer review rating 1.5/5

Jimmy V. D. B. Families - Confirmed reviews ALL

Got informed 3 days prior to check in the pool was being renovated, not good when you have 2 young kids. As compensation daily 200 B vouchers were given per room. Could not even use these to get a beer. Rooms out dated, mould in room and shower. Have send 2 emails to duty manager, yet waiting for a response. Lift kept malfanctioning being trapt in lift a couple of times. Booked interconnecting rooms, non available at time of check- in. Duty manager informed me she will get back to me after 2 days for room move, this never happened. On a positive note Suphot at concierge was fantastic.

Hotel in decline

TripAdvisor rating 2.0/5

LightPacker605771 Business - TripAdvisor review

Sadly this hotel has suffered from a lack of care, attention and refurbishment. As a Diamond member with Accor and a hotelier it’s hard to see a hotel that could be so good but is sadly way below standards. Firstly the suite was ok, but the sofa was disgustingly stained which is never a nice start. The room amenities were presented in a wooden box that had stains all over it and glue repair marks, nice idea but poor execution. The TV channels essentially barely work on the English movie channels, with very poor quality picture in the living room and then very poor sound in the bedroom. Worst of all was the food. I ordered a massaman curry (which should not be spicy - even the menu doesn’t show a chili to indicate it’s hot) which was so spicy it was inedible. Then I ordered the sausage sandwich in French bread… which comes in a roll, not baguette and didn’t fit so spilled out. The positives - I appreciate the 24/7 room service offering, and the lobby and public area are decent. The location is great and rooms are quiet with comfy bed, the AC worked well and hot water was great (but the sink design means water takes an age to drain).

Good Hotel, restaurants nearby and 7/11 on door steps

TripAdvisor rating 5.0/5

Maps25733971913 TripAdvisor review

Good chain of Hotel's. Nice rooms. Excellent Swimming pool which is an attraction for kids. Good restaurant and Malls nearby. Receptionists have to be more customer friendly. Walking Street at a distance. AC in the rooms need attention. Overall a Good Hotel

Terrible experience, won’t be back

TripAdvisor rating 1.0/5

leonac562 Families - TripAdvisor review

1. Integrity Reason we and our friend’s family choose this hotel instead of villa is the young children love water slide. However, we were only told that the water slide area including kids club will be close for 1 day at arrival by a short hair lady. Unfortunately, we found out the next day that the whole play area will be closed at least weeks. The hotel should announce it on website which is a general practice from other hotel group according to our previous experience, hiding is same as cheating to your customer. 2. Poor staff attitude and terrible remedial for closing of facilities When we express our unpleasant experience, the two front office ladies, namely, Saichon and Ploy are very inexperienced, they kept telling us that the hotel compensate 200baht, and request room number for viewing our membership level. Such an insulting attitude. The front office manager came out, only “yes yes, without doing anything”. Actually, who cares about the 200baht, which have to be used only in the restaurant for a juice maybe, then one coupon needs to pay separate while the T&C didn’t mention nor the staff did. 3. Food and service Breakfast buffet is simple but we saw a table with bacon then we found out that bacon is required to order from the chef, that’s very strange in Thailand. Then a long hair is found in pasta. 4. Housekeeping We believe the hotel is expecting customers to have wet towel and swimming suit in ocean resort. However, when we request extra hanger to put the wet towel outside our room in the balcony. (Accor hotel’s hangers are fixed) the staff only “yes yes wait” then no follow up. Overall the location is good for outside seafood and shopping, however, we will not be back and will move out tomorrow to another resort.

Worst hotel ever

TripAdvisor rating 1.0/5

levin l TripAdvisor review

It was terrible. If I can choose, I would not even give 1 star. The kids waterpark was under maintenance for the whole week, ok fair enough thou it would be only fair if they declare that on their booking website which obviously not the case... but the staff said the kids club is open.. and she gave us 200 batts food voucher. Next morning we went to the kids club but it was also closed. Then we told the staff that we chose this hotel for the kids friendly facilities. Then this reception lady was very rude and said they already gave us 200 batts for compensation. She sounded as if we shouldn’t complain because we took the voucher… really?? 200 batt is really nothing as we flew all the way from London.. and the key point here is that her attitude.. totally unnecessary and utterly unacceptable. Then the best part was that her manager came to greet us but he didn’t apologise, only said yes to our concerns…? I guess we were expecting too much from a so called reputable group of hotels…

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