Mercure Milton Keynes Hotel

Had a brilliant stay here while at the MotoGP in Silverstone. Room was great and very quiet. The beds were so comfy too - had a great sleep! The staff were all really friendly and helpful too. Will definitely come back here next year.

The hotel is set in lovely grounds, the entrance and reception area are stylish but welcoming, the receptionist was friendly and looked genuinely pleased to meet us. We were surprised to find that we had been upgraded and offered discount in the bar and restaurant, because we were guests of the day. The room was quiet, had everything we needed, fantastic powerful shower, and air con! The bed was so comfortable, it was enormous and the pillows were the best I have ever slept on, I have ordered some for myself!, It was a busy long weekend at Silverstone, but coming back to the hotel was a relaxing, pleasure. Thank you all

Excellent stay with good customer experience.

Room was clean and well equipped, however no room service information and no option to order breakfast to room. Shower not easy to use and needed to clean after staff came in with shoes on. Under the bed hadn't been cleaned in some time, wrappers, jenga cubes, etc under there. Guests were let in to my room without my permission when I wasn't there and an item went missing. Dinner on the first night was okay but they took a long time to serve us. The staff couldn't split the bill and became quite obviously irritated with us. Breakfast offering was not of very high quality, having stayed in other Mercure hotels with a lower star rating I have had better experiences with them. We were also told different times for breakfast by the manager and other hotel staff and the restaurant staff cleared breakfast items away on the Friday morning before the end of breakfast so it wasn't possible to get anything else to eat or drink. For the expense of the hotel, this was poor. Having reported that an item had gone missing from my room no details were taken to effectively locate it. Other people (non guests) were allowed in to my room to collect items having gotten ready in my room in the morning without my permission. The hotel had my number but did not attempt to contact me to ask for permission. When I raised this at check out they agreed it was wrong, but didn't take effective information or steps to rectify this.

Lovely clean room, excellent service, friendly staff. I really liked the bar area with a good selection of drinks available, the only let down was the restaurant food. It was by no means terrible but could have been better in both quality and selection, I highly recommend the omelette from the bar menu.