Catatan tamu Avis 4.1/5 1.937 ulasan
Hotel yang disetujui ALLSAFE
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Saat memesan di hotel ini:
Saya tidak mendapatkan poin
Saya tidak dapat menggunakan poin saya
Saya tidak mendapatkan manfaat dari keunggulan
Saya tidak dapat memanfaatkan harga khusus anggota
ibis Budget Surabaya Airport mengundang Anda untuk menikmati kamar yang nyaman, semuanya dengan nuansa kontemporer.
Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).
Check-in dari 14h00
Check out sampai 12h00
Terminal Bandara International
Juanda Jl Ir Juanda No 1
Email kontak :
Check-in dari 14h00
Check out sampai 12h00
Perlengkapan tidur ibis yang baru menawarkan kenyamanan tidur prima dengan memberikan perlengkapan tidur yang sangat nyaman di setiap unsurnya: bantal dan guling microfiber, duvet besar dan empuk, juga penutup matras nyaman.
Jumlah ruang pertemuan: 2
Ukuran maksimal: 27 m²
Kapasitas maksimal: 80 orang
Kapasitas perjamuan maksimal: 3 orang
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Clean, Efficient, but not Comfortable
Robert S Business - 30/08/2019 Ulasan TripAdvisor tersertifikasi
Room was indeed clean, as in "close to new." The room layout was tight, not a place you would want to or could do anything else but sleep. Shared the bed with my suitcase, if that tells you anything. Three problems - upon arrival in the late afternoon, the room temp was around 30C, and the temperature would drop only about 1C per hour, so it was unbearable inside the room. Front desk would send no one to check the AC unit, just suggested I leave the room with the key in the slot so the AC would run, and I could return to the room later that evening. They would let me back in the room. Four hours later, temp had dropped to 25C, but would drop no lower. Second issue - entry to room hallway required a room key, but I was greeted by a woman who wanted to know if I wanted a massage. Really? Turns out there is a "spa" there, but otherwise I thought the hookers were paying off management. Third issue - this hotel is in the domestic terminal. If flying international, you need to take a free hotel shuttle to the other terminal, about 15 minutes, and the shuttle runs hourly.
laurencep228 Solo travel - 21/01/2018 Ulasan TripAdvisor tersertifikasi
Very convenient clean deal for stop over or pre early departure stay. Staff were wonderful and very helpful, the room was perfect. The corridor carpet could be improved or replace but otherwise a perfect stay.
Poor check-in service
tcy686 Family - 04/12/2017 Ulasan TripAdvisor tersertifikasi
We travelled with an infant and checked-in during the wee hours. We hoped to have a smooth check-in but unfortunately it's not. Firstly I was told by the receptionist that he could not find my booking and I need to showed him the details of my booking. Prior to that I emailed the hotel that I would checked-in very late and the reservation system already had my credit card details to secure my booking. Next, we weren't given the room that we booked (a queen size bed & a bunk bed) and we were given a normal queen size room. We had to go to the reception again with an infant to get clarification. Although in the end, we were upgraded to a suite but the whole check-in experience was not pleasant.
Customer Service could be inproved
SicakSuet Business - 23/10/2017 Ulasan TripAdvisor tersertifikasi
Convenient for early morning flights. Well priced. Few point for improvement, after almost 1 month, have yet to receive my room invoice which reception said would be emailed. Request via Accor has gone unanswered. Had an early morning flight from the other terminal. Was informed by reception to wait downstairs for the free shuttle car but there was none
ajatah Family - 08/01/2017 Ulasan TripAdvisor tersertifikasi
The room though small is sufficiently structured for a short stay. It is clean and the staff are helpful. The location is not so convenient if you are catching an early flight from the international terminal.
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