ibis budget Surabaya Airport 2 stars

Customer review rating (ALL Rating) 4.1/5 2,169 reviews

ALLSAFE approved hotel

Information message

ibis budget Surabaya Airport
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+ 16 Services

Hotel extras

ibis Budget Surabaya Airport invites you to enjoy our comfortable rooms, all of which come with a contemporary ambience.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Surabaya Airport

Terminal Bandara International
Juanda Jl Ir Juanda No 1
Sedati Sidoarjo
61253 sidoarjo
indonesia

Fax: (+62)31/8688116

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTERNATIONAL AIRPORT At 0km / 0 miles

  • By train

    GUBENG RAILWAY STATION At 20km / 12 miles

GPS:-7.375076, 112.794022

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

One breakfast

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 27

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 3 people

Find out more

Our guest reviews for
ibis budget Surabaya Airport

100% genuine reviews from our guests

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ALL Rating 4.1/5

2,169 reviews

TripAdvisor Rating 4.0/5

595 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Was good transit hotel

Customer review rating 4.0/5

Jers Solo - 16/01/2022 Confirmed reviews ALL

Room lil bit dark but overall very nice for rest early flight or transit

Dear Mrs/Mr. Jers, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marry Sinurat General Manager

Good stay but a little mistakes

Customer review rating 4.0/5

Rizwan H. Y. Couples - 15/01/2022 Confirmed reviews ALL

I feel enjoy when I stay on this hotel, but I found a some mistakes like closet and bathroom door can't locked, that's annoying for me, and when shower set to hot water sometimes water is dirty. Overall the hotel recommend for stay, thank you

Dear Mr. Rizwan Hermawan Y., Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marry Sinurat General Manager
Customer review rating 4.5/5

Anonymous Solo - 12/01/2022 Confirmed reviews ALL

It was really nice to stay at Ibis Budget. It is completely saving time for an early flight at Juanda. It was clean and comfy, the staff were friendly. I really enjoyed my stay and definitely will book again should I have another early flight from Juanda.

Dear Mrs Yuyun, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marry Sinurat General Manager

well located!

Customer review rating 4.0/5

Tommy Solo - 08/01/2022 Confirmed reviews ALL

I just spent one night as I had an early morning flight.

Bapak Tommy yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis budget Surabaya Airport. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Marry Sinurat General Manager

"Good stay"

Customer review rating 4.0/5

Ir. H. H. M. Solo - 08/01/2022 Confirmed reviews ALL

quite fun, makes me calm to rest

Bapak Hasan Husaini yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis budget Surabaya Airport. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Marry Sinurat General Manager

well located, clean modern

Customer review rating 4.0/5

Remi F. C. Families - 23/12/2021 Confirmed reviews ALL

Nice, clean, modern, very well located. Could install water boiler and coffee & tea like most hotels do. Shower head installed VERY LOW. Should have been installed much higher so westerners can take a shower too. Good set of tv channels and nice to get wakeup call.

Dear Mr/s Remi from canada, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marry Sinurat General Manager

Nice Stay

Customer review rating 4.0/5

Anonymous Business - 23/12/2021 Confirmed reviews ALL

Nice service from all the staff.

Bpk William yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis budget Surabaya Airport. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Marry Sinurat General Manager

Well located

Customer review rating 4.0/5

Bram Business - 21/12/2021 Confirmed reviews ALL

The location of the hotel is very well, especially if you go by plane in the night or early morning, because the hotel location in the Juanda airport Terminal 1. There are some food court near hotel. There is clinic for Swab Antigen or PCR near hotel.

Dear Mr Bram Kusbiantoro, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marry Sinurat General Manager

Good service

Customer review rating 5.0/5

Ika Families - 20/12/2021 Confirmed reviews ALL

Clean space, responsive and good helpful staff, great location. Great hospitality

Dear Mrs Ika, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marry Sinurat General Manager

Good Cafe

Customer review rating 5.0/5

Audi G. Business - 18/12/2021 Confirmed reviews ALL

Loved with the Aren Latte while waiting the meeting. Thank you

Bpk Audi G yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis budget Surabaya Airport. angat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Marry Sinurat General Manager

Perfect Transit

Customer review rating 3.5/5

Yuan Business - 03/12/2021 Confirmed reviews ALL

Quick check in.. defenitly a budget hotel in services ..but nice for a transit hotel

Dear Mr Yuan Hendianto, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marry Sinurat General Manager

good stay, well located, friendly employee

Customer review rating 4.5/5

Ita Families - 01/12/2021 Confirmed reviews ALL

good service, good attention &care with us. we hv problem about flight schedule and they over me to spend the night.

Dear Mrs Taberani, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marry Sinurat General Manager

Great stay during transit

Customer review rating 5.0/5

Ajnya Z. Business - 29/11/2021 Confirmed reviews ALL

I am experienced a great stay during my transit time. Thank you team ibis budget surabaya airport

Dear Mrs Ajnya Z., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marry Sinurat General Manager

Worth-staying

Customer review rating 4.0/5

D. R. Business - 27/11/2021 Confirmed reviews ALL

The location is very convenient, the exit goes to the departure entrance. We love the breakfast-to-go.

Dear D. R., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marry Sinurat General Manager

Good Stay

Customer review rating 5.0/5

Anonymous Solo - 26/11/2021 Confirmed reviews ALL

Easy access to the airport

Dear Mr Herman Sandiago, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marry Sinurat General Manager

Good stay

Customer review rating 4.0/5

Satya H. Business - 24/11/2021 Confirmed reviews ALL

Good room. Clean room. And good food

Dear Mr Satya h., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marry Sinurat General Manager

Clean, Efficient, but not Comfortable

TripAdvisor rating 2.0/5

Robert S Business - 30/08/2019 TripAdvisor review

Room was indeed clean, as in "close to new." The room layout was tight, not a place you would want to or could do anything else but sleep. Shared the bed with my suitcase, if that tells you anything. Three problems - upon arrival in the late afternoon, the room temp was around 30C, and the temperature would drop only about 1C per hour, so it was unbearable inside the room. Front desk would send no one to check the AC unit, just suggested I leave the room with the key in the slot so the AC would run, and I could return to the room later that evening. They would let me back in the room. Four hours later, temp had dropped to 25C, but would drop no lower. Second issue - entry to room hallway required a room key, but I was greeted by a woman who wanted to know if I wanted a massage. Really? Turns out there is a "spa" there, but otherwise I thought the hookers were paying off management. Third issue - this hotel is in the domestic terminal. If flying international, you need to take a free hotel shuttle to the other terminal, about 15 minutes, and the shuttle runs hourly.

Dear Mr Robert, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus Solikhin Hotel Manager

good deal

TripAdvisor rating 4.0/5

laurencep228 Solo travel - 21/01/2018 TripAdvisor review

Very convenient clean deal for stop over or pre early departure stay. Staff were wonderful and very helpful, the room was perfect. The corridor carpet could be improved or replace but otherwise a perfect stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Poor check-in service

TripAdvisor rating 2.0/5

tcy686 Family - 04/12/2017 TripAdvisor review

We travelled with an infant and checked-in during the wee hours. We hoped to have a smooth check-in but unfortunately it's not. Firstly I was told by the receptionist that he could not find my booking and I need to showed him the details of my booking. Prior to that I emailed the hotel that I would checked-in very late and the reservation system already had my credit card details to secure my booking. Next, we weren't given the room that we booked (a queen size bed & a bunk bed) and we were given a normal queen size room. We had to go to the reception again with an infant to get clarification. Although in the end, we were upgraded to a suite but the whole check-in experience was not pleasant.

Dear Sir/madam, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Again, we appreciate your sharing, your concerns, and your feedback. It is our hope that you will give us the opportunity to better serve you in the near future Best Regards, Rachmad Suwardi General Manager

Customer Service could be inproved

TripAdvisor rating 3.0/5

SicakSuet Business - 23/10/2017 TripAdvisor review

Convenient for early morning flights. Well priced. Few point for improvement, after almost 1 month, have yet to receive my room invoice which reception said would be emailed. Request via Accor has gone unanswered. Had an early morning flight from the other terminal. Was informed by reception to wait downstairs for the free shuttle car but there was none

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