Nice, clean, modern, very well located. Could install water boiler and coffee & tea like most hotels do. Shower head installed VERY LOW. Should have been installed much higher so westerners can take a shower too. Good set of tv channels and nice to get wakeup call.

Nice service from all the staff.

The location of the hotel is very well, especially if you go by plane in the night or early morning, because the hotel location in the Juanda airport Terminal 1. There are some food court near hotel. There is clinic for Swab Antigen or PCR near hotel.

Clean space, responsive and good helpful staff, great location. Great hospitality

Loved with the Aren Latte while waiting the meeting. Thank you

Quick check in.. defenitly a budget hotel in services ..but nice for a transit hotel

good service, good attention &care with us. we hv problem about flight schedule and they over me to spend the night.

I am experienced a great stay during my transit time. Thank you team ibis budget surabaya airport

The location is very convenient, the exit goes to the departure entrance. We love the breakfast-to-go.

Easy access to the airport

Good room. Clean room. And good food

Room was indeed clean, as in "close to new." The room layout was tight, not a place you would want to or could do anything else but sleep. Shared the bed with my suitcase, if that tells you anything. Three problems - upon arrival in the late afternoon, the room temp was around 30C, and the temperature would drop only about 1C per hour, so it was unbearable inside the room. Front desk would send no one to check the AC unit, just suggested I leave the room with the key in the slot so the AC would run, and I could return to the room later that evening. They would let me back in the room. Four hours later, temp had dropped to 25C, but would drop no lower. Second issue - entry to room hallway required a room key, but I was greeted by a woman who wanted to know if I wanted a massage. Really? Turns out there is a "spa" there, but otherwise I thought the hookers were paying off management. Third issue - this hotel is in the domestic terminal. If flying international, you need to take a free hotel shuttle to the other terminal, about 15 minutes, and the shuttle runs hourly.

Very convenient clean deal for stop over or pre early departure stay. Staff were wonderful and very helpful, the room was perfect. The corridor carpet could be improved or replace but otherwise a perfect stay.

We travelled with an infant and checked-in during the wee hours. We hoped to have a smooth check-in but unfortunately it's not. Firstly I was told by the receptionist that he could not find my booking and I need to showed him the details of my booking. Prior to that I emailed the hotel that I would checked-in very late and the reservation system already had my credit card details to secure my booking. Next, we weren't given the room that we booked (a queen size bed & a bunk bed) and we were given a normal queen size room. We had to go to the reception again with an infant to get clarification. Although in the end, we were upgraded to a suite but the whole check-in experience was not pleasant.

Convenient for early morning flights. Well priced. Few point for improvement, after almost 1 month, have yet to receive my room invoice which reception said would be emailed. Request via Accor has gone unanswered. Had an early morning flight from the other terminal. Was informed by reception to wait downstairs for the free shuttle car but there was none