ibis budget Surabaya Airport 2 stars

Customer review rating (ALL Rating) 4.4/5 471 reviews

Hotel extras

ibis Budget Surabaya Airport invites you to enjoy our comfortable rooms, all of which come with a contemporary ambience.

ALLSAFE approved hotel

Our accommodation(s)

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Hotel location

ibis budget Surabaya Airport

Terminal Bandara International, Juanda Jl Ir Juanda No 1, Sedati Sidoarjo
61253 SIDOARJO
Indonesia

GPS:-7.375076, 112.794022

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  471 reviews

TripAdvisor Rating  4.5/5  751 reviews

Certificate of excellence 2023

Strategic location, great view on the runway :)

Customer review rating 4.0/5

Yanti Business - Confirmed reviews ALL

Really enjoy my stay in IBIS Airport Hotel Surabaya, view is nice, warm and friendly, a cup of hot tea on the receptionist is really great. But again would love to have a water dispenser putside so I can have a hot water to drink in the room.

Dear KAPRIANA L., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Friendy Rares Hotel Manager

Friendly and helpfull staff

Customer review rating 3.5/5

Wijanto T. Solo - Confirmed reviews ALL

Room size too small , there is no space to place a suitcase.

Dear Wijayanto T., Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. At the hotel we provide suite type rooms which are wider in size than standard rooms. Maybe in the future you can try our room of that type. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Friendy Rares Hotel Manager

Friendliness

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very impressed

Dear Mrs. Helvita D., We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Friendy Rares Hotel Manager

Best Transit hotel

Customer review rating 4.5/5

Budiman Solo - Confirmed reviews ALL

If you plan to catch your next domestic flights from Surabaya, then this place will offer you a budget stay.

Bapak Hazarry Haji A. / Budiman yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis budget Surabaya Airport. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Friendy Rares Hotel Manager

Good sleep warm welcome from team member

TripAdvisor rating 5.0/5

Odyssey20971464290 TripAdvisor review

It was my first time stay in this hotel due I have an early flight to kupang. Staff were friendly and helpfull about my requestion, food is good enough for me, nice taste of jemblem and potato donut as their snack also the perfect one is location is very strategic to departure gate, it just need 5 minutes. So easy guyss..

Bapak Odyssey20971464290 yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis budget Surabaya Airport. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Friendy Rares Hotel Manager

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Other web-users rate our hotel

  • 223 reviews 9.2/10 Location
  • 676 reviews 7.7/10 Room
  • 806 reviews 9.4/10 Service
  • 14 reviews 7.1/10 WiFi
  • 480 reviews 9.4/10 Cleanliness
  • 52 reviews 5.1/10 Breakfast

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