Pullman Danang Beach Resort 5 stars

Customer review rating (ALL Rating) 4.8/5 1,978 reviews

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Pullman Danang Beach Resort - Image 1
Pullman Danang Beach Resort - Image 2
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Pullman Danang Beach Resort - Image 4
101 VO NGUYEN GIAP STREET, NGU HANH SON WARD, 550000 DANANG, Vietnam

Description

Hotel extras

  • Distinctive cuisine and creative beverage concepts fusion between local and authentic dishes

  • "Rooms have private balconies & cottages have private garden "

  • "Located right on the sand, you're bound to relax every minute of your stay"

  • "Meeting facilities with indoor and outdoor function space "

  • Closest resort to the city center (15 minutes) & international airport

Our accommodation(s)

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Hotel location

Pullman Danang Beach Resort

101 VO NGUYEN GIAP STREET, NGU HANH SON WARD
550000 DANANG
Vietnam

GPS:16.040022, 108.249353

Telephone
Fax +84 236 3951 898

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,978 reviews

Customer review rating 4.0/5

Nikita G. V. Families - Confirmed reviews ALL

Facilities were great. Service could be improved. Room service menu was very limited and pricey.

Dear Mr. V., Thank you very much for your feedback. We are pleased to know that you appreciated our location and facilities during your stay. At the same time, we sincerely regret that certain aspects of the experience did not fully meet your expectations. Regarding the room service menu, we would truly appreciate it if you could kindly share what types of food or additional options you would expect to have available. Your suggestions will help us further improve our dining offerings. We also apologize if the room cleanliness was not up to your expectations. Could you kindly provide more details on the areas that required improvement, such as the bed, bathroom, floor, or other specific aspects? In regard to the coffee service, please allow us to express our sincerest apologies for the delay in the opening of the bar on that day. We would also like to kindly clarify that, besides Infinity Bar, Epice Restaurant (our breakfast venue) is also available for à la carte coffee service. In addition, Infinity Bar normally opens daily from 8:00 AM. Thank you for bringing this matter to our attention. Please rest assured that we will review the situation carefully with the team and reinforce our service procedures to prevent similar issues from happening again. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a better experience in the future. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Customer review rating 5.0/5

Rachel A. W. Families - Confirmed reviews ALL

Great luxury spot for the end of our family trip

Dear Mrs. Rachel A. W., Thank you very much for your wonderful feedback. We are delighted to know that you and your family enjoyed your stay and found our resort to be a great luxury destination to conclude your trip. It is truly rewarding for our team to hear that your experience met your expectations, and we look forward to welcoming you back for another memorable stay in the future. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Customer review rating 4.5/5

Gabriel E. C. W. Couples - Confirmed reviews ALL

Very luxurious facilities. Attentive and helpful staff at reception, pool bar and Spa.

Dear Mr. Gabriel E. C. W., Thank you very much for your kind feedback and for choosing Pullman. We are delighted to know that you enjoyed our luxurious facilities and that our reception, pool bar, and spa teams provided attentive and helpful service. Your recognition means a lot to us and will be shared with the team as great encouragement. We look forward to welcoming you back again soon for another memorable stay. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Customer review rating 3.0/5

Nguyen X. Q. Families - Confirmed reviews ALL

The staff showed a clear discriminatory attitude towards domestic and foreign guests. They were very welcoming and attentive to foreign guests while being colder towards domestic guests, which made my family very unhappy. Futhermore, there weren't enough staff in the breakfast area, used dishes weren't cleared promptly, and food wasn't refilled when it ran out.

Dear Mr. Nguyen X. Q., Thank you very much for bringing this matter to our attention, and for your continued loyalty as a valued Gold member. Please accept our sincere apologies for your recent experience. What you described regarding staff attitude and service at breakfast is certainly not in line with the standards we uphold at Pullman Danang Beach Resort, and it should not have happened. In addition, we regret the shortcomings you experienced with service efficiency in the breakfast area, including delayed clearing of dishes and food not being replenished in a timely manner. While we deeply regret that this occurred, we would greatly appreciate it if you could kindly share a few more details so we can investigate thoroughly and take effective corrective actions. For example, It would be very helpful to know which morning(s) this took place, whether it involved specific team members or the overall team, and any identifying details you may recall. Your insights will allow us to address the matter more precisely and prevent recurrence. If convenient, I would also truly appreciate the opportunity to speak with you directly at a time that suits you, to better understand your experience while respecting your time. Thank you again for your valuable feedback. We sincerely hope to have the opportunity to restore your confidence in us on your next visit. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Customer review rating 5.0/5

Colin H. Business - Confirmed reviews ALL

I love this hotel! The location is great, the sea and beach views are fabulous but what stands out here is the staff! I cannot compliment them enough... an individual thanks to Vy, Thu and Kelvin. I travel quite a bit and I have never been made to feel more welcome than I do here. They remembered my name from last year, they even still wore our conference hats we left behind for them. Just lots of little differences to other hotels make a big difference to this one.

Dear Mr. Colin H., Thank you very much for coming back and for your wonderful feedback and for choosing Pullman. We are truly delighted to hear that you had another memorable stay in “paradise” and enjoyed our beachfront location and beautiful sea views. Your kind words about our team mean the most to us, especially your special recognition of Vy, Thu, Kelvin, and Tranh. They will be very happy to know that their attentiveness, personal touches, and warm hospitality made such a lasting impression on your stay. It is especially heartwarming to hear that these small details made your experience feel so welcoming and unique compared to other hotels. We will certainly share your compliments with the team as great motivation. We sincerely look forward to welcoming you back again for another exceptional stay by the beach. Sincerely, Tran Thi Minh Thao (Ms.) Guest Experience Manager

Other web-users rate our hotel

  • 746 reviews 9.6/10 Location
  • 937 reviews 8.4/10 Room
  • 1,619 reviews 9.5/10 Service
  • 21 reviews 8.3/10 WiFi
  • 517 reviews 9.2/10 Breakfast
  • 510 reviews 9.3/10 Beach
  • 377 reviews 9.1/10 Cleanliness
  • 239 reviews 9.3/10 Wellness Area

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