Novotel Phuket Karon Beach Resort & Spa Hotel 4 stars

Whereas we were staying in a family suite for one week, we got a very bad room the first night: no teepee, next to the road, full lights from the outside. We complained and got a much better room the next day until the end of our stay. The Thai restaurant was serving good food but the service was a bit slow and not always professional (e.g. not asking for the level of spiciness and then bringing a meal so spicy we could not eat it). Whereas the restaurants were not serving any real baby food for children below 2 years old, the cook prepared home made mashed potato specifically for our baby and it was much appreciated. The road to cross to go to the beach is definitely a bummer and wasn't expected: we thought the Novotel Karon Beach resort would actually be on the beach with private access, sunbeds, umbrellas, etc.

Very enjoyable stay. Clean well managed hotel with great facilities. Dedicated staff to attend to your requirements. Reception, restaurant bar or housekeeping staff deserves a big pat on the back for a job well done.

The resort has everything that you need with a beach a nice 2min walk away from the resort. The service is great. The receptionists are all extremely helpful, honest and really go out of their way to make you feel at home. The spa was amazing... i did a different massage everyday and every day was a blessing. I felt truely relaxed on the visit, despite the corona virus outbreak which dampened my mood. The evenings were perfect with good food and amazing guitar standup music that i really enjoyed listening too. The rooms are quite spacious, and the plunge pool was amazing. All of this made the stay worth it. Thank you everyone!

I like my experience, because all of you helped my family on everything were necessary. Just one day we felt a bad smell in resort,

I have always enjoyed my trips to the Novotel Karon Beach. This has been my 5th time where on this occasion I stayed for my birthday. The team really tried to make me welcome and celebrate my birthday

near beach, restfull, good breakfast, clean

Although the location isn't perfect, it is quite far from the night markets or other tourist spots. I like the staffs there. The food is quite good and priced fairly .

We really enjoyed our stay. The staff were very friendly. When we first arrived, we were given a room on the bottom floor and we didn't like this room because the balcony was facing a wall of plants only and there was no view. Also the large king bed was actually two single beds that were pushed together and was creaking so much, and we could hear dripping. It was also too stuffy in there because of the room being on the ground floor and next to those blue pipes on the floor. However, the staff at the reception were so friendly and acted very quickly and gave us a nice room on the second floor with a better bed and a balcony that was with a better view which we enjoyed a lot. We were immediately moved into the better room the same night we arrived which was great. The food was very good, we spent a lot of time at the pools and the it was so nice and well maintained. We absolutely loved our stay after changing rooms and thank you to all the great and friendly staff. We would definitely recommend Novotel and hopefully we will be able to visit again soon.

Was able to have early check in as requested as we have kids travelling together, overall the kids like the room and the location of the hotel is perfect.

Great hotel & location & lovely staff very friendly & helpful.

My staying with my family with kid and wife. we are enjoin staying at the hotel and their have all fun here. Food also good.

Had a great time in karon beach, the hotel is well located just 2m walk to the beach and 10m walk to karon nightlife. Crossing the road is not always easy but there is one staff helping out with traffic to ensure its safe to cross. Much appreciated the family room upgrade which was very comfortable, and especially the large shower and most comfortable bed i ever slept in despite staying regularly at 5stars. Staff is very kind and the amenities in general are great, would definitely return when staying at karon beach again.

The stay was good. Guest service was top notch. The people were very friendly. One feedback is as the resort is close to the beach, guests can be provided with beach umbrella or a sunbath bed.

We enjoyed our 6 nights at the Novotel Karon Beach. Rooms were comfortable and clean . Restaurants provided good food but greatly overpriced compared to town prices. Our only complaint was that I was asked to deposit 9000baht from my travel money card on arrival. I was assured it wouldn’t come out of my account. It did. I showed staff my card statement but they still insisted it was only authorised. Long story short. I paid outstanding bills with my other bank debit card , because they preferred this. THEY STILL HAVE MY 9000 baht.

Gorgeous clean room with own private pool, great location in walking distance to beach and restaurants. Staff very welcoming with drinks upon arrival and helpful bell boys to show you to and around your room