Very nice clean hotel, staff very friendly and helpful

Very friendly, highly efficient, very clean. Hope too return next year.

Excellent customer service. Amenities were very well maintained. All made for a great experience.

When we arrived we were told we had a free upgrade. A plunge pool omg thank you so very much.

We loved out plunge pool suite.

Novatel Karon is located at the northern end of the beach and it's out of the way of all the hussle and bussle of Karon's main area and yet is only a 10min walk away. Patong is only 10min but tuktuk which is also perfect! The hotel is clean and staff is friendly. There is a great swim up bar and the spa there is wonderful!

Bed was good, had a private pool but we had to ask for it to be cleaned. We also had the food which had a fountain with the pool and was very noisy during the day. The shower was poorly designed, water would go everywhere as there was no shower screen. When we arrived we were advised that they needed our credit card detail and that the would hold 10,000bht, we were not told about this when we booked. We were told about how we can book drinks and meals to an account and this would be deducted from the holding fee. When we left they charged the meals and drinks seperate.y and when asked about the holding fee I was advised it would be refunded in two week.

Very much enjoyed our stay. Glad we paid extra for the plunge pool room as came with excellent sitting room area and lovely bathroom as well as sizeable bedroom. Well cleaned each day and staff friendly and polite across the board. Whilst not an extensive menu, what we ate on site was well presented, fresh and tasty and good value for money.Breakfast was a little chaotic and queuing to get your coffee was too much like being at a service station.

Very few sunchairs at the pool. Manu places specially at the pools there was missing stonesand small holes, places where the children get hurt and cut.

wonderful

The resort is located at Karon beach. The plus part is that it is away from all the crowd of patong beach. The rooms are neat and clean with all the necessary amenities. We being vegan had a bit of compromise for searching vegetarian options in the menu. But whatever we got was nice. The 3 pools were good option. Found a dearth of parking space. Also there were only 2 lifts (at least we knew of only 2). Needed to walk. Keep it up !!!

Wonderful property and great location. The room was good and the facilities and amenities were good too. Great facilities for kids. Close proximity to the beach. Few ants around the room and the exhaust didn't seem to work. Overall had a comfortable stay.

i stayed for 3 nights 4 days with my family and last minute i had to bring along my maid and I had to be charged 150usd for her 3 night stay without breakfast which i felt very expensive. No 2 it was a family room which means family with small kids which basically they will come with strollers but we were given room on the 1st floor without a lift which made things difficult for us to go out and come back every time and carry the stroller up and down. 3rd the bottled water in the room didn't taste too good and the bottles were either dirty or was not looking good. 4th no car rental or bike rental facility which made things difficult. 5th Restaurant service at the ocean was very slow.

We stayed at Novotel in Karon Beach for 5 nights and we absolutely loved it! The room was perfect, the breakfast absolutely incredible with plenty of choices for every taste, the hotel is amazing with 3 swimming pools and great building layout. We already miss you!

We spent 11 nights at Novotel Karon beach and it was amazing!! The whole family thoroughly enjoyed themselves especially our three children. They loved the pools and the PS4 in the room we booked. The resort is well kept and our room is great. What made our stay even better was the staffs there. Any matters we had, they were able to resolve it quickly. The hotel is a bit of a walk for the kids to the main shops but close enough to the beach. We would definitely come back again!!